So I have had bad experiences with the pharmacist here before, as described in my last review, but out of habit, I recently had my daughter's prescription sent here.
When I picked up my prescription, the pharmacy was chaos, and I had my two very excited kids with me. The staff were friendly and I had my first OK experience with the pharmacist. I was pretty surprised. I thought MAYBE just MAYBE I should give them another chance based on the visit.
When I got home, I put the medication (still in its bag) to the side for later since it needed to be taken with food. After my daughter had dinner, I opened the bag, as soon as I pulled the bottle out of the stapled-shut paper bag, I felt a sticky liquid on my hand. The bottle had spilled in the bag due to the lid not being put on properly. I was super annoyed because the medication with insurance was $40, my 16-month-old was grumpy and ready for bed, my 4-year-old (who the medication belonged to) was curled up and ready for movie time, and I really didn't want to have to load them up and drive back to the pharmacy.
I called and explained to the staff member what had happened. She kept saying "the cap is childproof" and told me that they wouldn't provide the lost medication back to me. I had no idea what the cap being childproof had anything to do with the issue at hand. She told me she would speak with her manager. After a pause, the staff member came back and told me that they double check the lids, so a spill being on them was not possible, and that there was nothing they could do. I asked to speak with her manager.
Enter the pharmacist. I explained that I didn't understand what the issue was as the lid not being put on correctly was on them - I had just taken the medication out of the bag and the bag had liquid on the inside from the bottle, the medication wasn't a narcotic, and it was for a child that needs it. He informed me that there was nothing they could do and that they weren't at fault - I was. He informed me that his staff member told him I told her I spilled the medication. This didn't make sense, since she had argued that the medication spilling couldn't be on them, since they double check their lids, so how could she also claim I had taken responsibility if she was denying what happened. I told him his staff needed lessons in listening skills. The pharmacist told me the lids were childproof. Again, this doesn't have anything to do with my argument...it was like they didn't know a childproof lid could be put on incorrectly. I felt like I was in the movie, Idiocracy, dealing with the president's staff ("but electrolytes are what the plants crave"). The pharmacist told me he personally put the lid on my daughter's medication today and knew for a fact that it was put on right. The thing is, it was filled early yesterday - so if he was working in the morning yesterday, he remembers one medication he put the lid on after filling god-knows how many medications between then and now and specifically remembered that this medication he remembers putting the lid on correctly for belonged to my daughter? I asked him again how the liquid medication spills IN the bag if I spilled it, since his argument was that he did everything right and I probably just spilled it when trying to give it to my daughter. He ignored my question. I told him I'd take a picture of the bag and the bottle with the obviously wonky lid and send it to his GM.
The pharmacist was totally rude throughout the phone call, to the point that I didn't mind insulting as his crap continued. He repeatedly ignored my question: "how can the bag the medication was stapled in have medication all on the inside and all over the bottle?". He said he'd contact my insurance to get an override and tell them I spilled the medication. I told him that was unacceptable and that if a moron had put the lid on correctly, I wouldn't have to be arguing with him at length and wouldn't have to wait and hope for approval from the insurance company for something that wasn't my fault. I offered since the beginning of the conversation to bring the bottle and bag in so he could see it, but he ignored me and continued to deny they put the lid on wrong. I told him my kids were loaded up and ready to head back so I could finish the argument face to face with the bag and bottle, covered in medication, in hand. He told me he'd go ahead and refill the bottle himself. I went through the drive-thru and was able to get the medication re-filled.
Let's say this prick bought himself the douche he so badly needs to get the sand out of his butt and the seal on the packaging was broken - wouldn't he take the product back to the store and demand an exchange?
Good riddance, I made the mistake of having medication sent to this Walgreens out of habit and they once again proved that they are incompetent and that the pharmacist needs training customer service and how not being a self-righteous prick. read more
