It is sad when I could have given a 5-star rating at one time, and now I can't. It is a sign of the times we live in - everyone is in a hurry, or really sick and need their meds, there isn't enough qualified help to take care of the customers. Technical difficulties screw up things all the time. All that can't be dumped on the workers at this Walgreens, or any others. I have always received great service at the checkouts, help if I couldn't find something or needed to know about an OTC item. Kindness, patience, respect, and understanding goes a long way in how you are treated as a customer. Everyone has bad days, and it doesn't help to make that worse for someone. I too, have had a few problems with the pharmacy - the saving grace is that I can see they are overwhelmed at times with the number of prescriptions that are going through there every day. The pharmacy area is way too small for handling the number of prescriptions they receive - prescriptions are missing, can't be found, aren't ready, even though you've received a phone call or text saying your prescriptions ready for pickup., etc. (again, tech issues, which the pharmacy clerks have no control over). I always check to make sure I have the right prescription, the right amount, and all scripts that are available, before I pay and leave. That is something each customer should do. I have even called to make sure of everything before I go to the pharmacy - no matter which one it is I am going to. They could really use two lines for drive up/pick up. The line is often backed up around the building and blocking the entrance/exit on the Innes Street side. Being able to hear the person in the car, and the person in the car hearing and understanding the clerk inside is a big problem too. Personal information can be heard by others, whether you are at the counter or you are in your car. I hand over my ID now so that I don't have to reveal my DOB, address, and name. It's just not safe to let others in the line behind you, have all that info. Older people are the most vulnerable, because they usually talk louder and need the clerk to speak louder. The only other problems I have run into are when there is a BOGO and there is only one item left. And sometimes items are in the wrong place, and I think they cost one price, or are on sale, and they don't and aren't. It is difficult for some to bend over to read the pricing label or even be able to read the small writing. The bottom line is that, even though I have to go to two different pharmacies in Salisbury, for certain prescriptions, I will continue to use this Walgreens for most of mine, because it is conveniently located for me, I have gotten to know the clerks and pharmacists and have a good connection with them, prices for most of my prescriptions are reasonable, other item pricings are comparable with other local pharmacies, and the rewards program is okay. read more

This is the WORST pharmacy I have ever dealt with. I'm a very eat going person and understand that people have bad days, but every time you go into this Walgreens pharmacy, they're rude, and it takes them FOREVER to fill your meds. I have to physically go up there and have them fill or they will take days to fill and you'll run out of meds. I'm physically mute and can't call them. I also had an incident today that hurt me. I went to the drive through as I always do, and the cashier called over the intercom asking what I needed. (Which they've never done to me) so I clapped loudly since I can't speak. She got mad and told me that I just need to start coming inside. Avoid this pharmacy! read more

AVOID USING THIS PHARMACY AT ALL COSTS. Unless you enjoy waiting in a stand-still line for an insane amount of time and speaking with rude employees. Genuinely the worst pharmacy I have ever been to. Pharmacy staff does not seem to care about their customers at all. I once waited in the drive thru to pick up my prescription for 45 minutes with only two cars in front of me. Absolutely unheard of wait times, and this was a regular experience at this location until I finally gave up and switched pharmacies. Please spare yourself the headache and use another pharmacy! read more

I visit my hometown of Salisbury, NC at least once a month and stay a ywhere from a week to a month. I have made it nearly part if my routines to shop at Walgreens, in its regular store and pharmacy. This has changed the past month and a half. Here are my observations. The store is not managed properly and because of this, the customers are targeted. Early every item is inflated in price as compared to Dollar General and Walgreens. (I have not compared to CVS yet.) I am speaking of Walgreens on Innes Street near Catawba College. At the pharmacy drive thru, you will find a filthy window so dirty it is difficult to see the person at the window. When can partially make out the person there, I have experienced a male who told me the prescription was ready only to arrive and be told it was not there to go the next day to a different pharmacy branch, and then called afterwards to pick up the med. I have experienced a female who handed me the medication and kept my change, walked off and ignored me until I drive off. At the desk in the pharmacy I asked for price checks and was ignored with a disdainful expression. At thos same desk I was quoted 94.00 for a medication that ranges from 19.00 to 25.00. I had the prescription transferred to Walmart. It cost then and at Walmart 25.00. When I questioned why the med was so high, I was met with quirkiness similar to a rebellious teen who does not want to answer. The woman seemed to delight in her inappropriate and socially bad behavior. She was disdainful, condescending in her body language and expressions and behaved as if she was amused at times. In the store I found bandages that were over priced and asked if I might be helped to fund a more affordable deal there. I was ignored, and the woman added up what I aced on the counter to show her and told me the price. I went ahead and bought the items because now my time had been grossly infringed upon and to shop elsewhere would cause more stress. I am so sorry this store will close due to hiring people who mismanage and mistreat its customers. Save yourself trouble, get your prescriptions at Walmart and pick up in the morning to avoid lines. For supplies, do not buy from Walgreens as they are over pricing badly. Buy at Walmart or Dollar General. read more

I can't express the joy that fills my heart picking up my medicine from Walgreens once a month. With eight cars frozen in the drive through along with the 20 people in line inside at the pharmacy, I can only assume the entire staff has a crack addiction. read more

Specifically the pharmacy. The most incompetent, rude staff I have ever dealt with in my 50 years of existence...and this having spent the greater part of my life in the Detroit area. You are treated as if you are inconveniencing them. read more

This pharmacy definitely has problems. My wife's first prescription from there was screwed up, wrong amount of pills, got 30 instead of 90 day supply although the paperwork said there were 90 pills in the bottle. If they screw that up I wonder if they ever give out the wrong drug. It is unorganized chaos, I watched as employees were rummaging through different plastic bins looking for prescriptions. I need a couple of vaccines but no way in Hades would I trust them to give it to me, I will go elsewhere. I would say that it was a zoo but that would be unkind to zoos. read more

Thought I would give my last word on Walgreens. When you have a store manager that does not even know what the concept of "Drive Thru" is then some one must have a brain the size of a bike that a ant uses to ride around a BB And to think this person is in charge of a place that dispenses medications/ and narcotics This could be the problem all those free samples have to go somewhere! I have heard that one of the tooth paste plants is hiring they need someone to put the caps on the tooth paste I will even give a recommendation . I am sure he could do well after several years in training. read more

The pharmacy is VERY problematic. I feel this pharmacy is not even safe to use. There are other pharmacies around to consider, but this one is really bad. Wrong prescriptions, trying to place the blame on the customers, having to have your physician send the order multiple times. I can not think of one positive thing about this pharmacy. Just don't use it. You have been warned. read more

I left Walgreens pharmacy years ago because of their ineffectiveness and rude treatment. I recently started using them again because of Rite Aid being swallowed up by the beast that is Walgreens. Glad to know they're at least consistently useless. First, they actually misspelled my husband's name despite getting it spelled correctly from Rite Aid. Then a fair chunk of their pharmacy employees are borderline rude, or just going through the motions. Finally, the prompting for this review: Stopped to get a prescription they said was ready, and it was. However, another was "almost" ready and would only be a "few minutes". 45 minutes later (and hearing the pharmacist complaining about "waiters" slowing her down), we finally get rung up, but not before the girl ringing us up (who, despite not knowing what "few" means, was very pleasant) was being distracted by another employee multiple times (one who has never been pleasant to anyone in the times I've been there). I'm done. I wanted a chain because we go out of town and sometimes need a refill. But it looks like we'll go local instead. read more

Pharmacy Review: I do not recommend Walgreen's pharmacy. Uncaring, blame-shifting, feckless. Causes unnecessary trouble due to carelessness. Truly sad as a few years ago, the walgreen's pharmacy on e. innes st. had the best pharmacy tech in the world. She went out of her way to help customers! I wish I knew her name and I wish she still worked there. Better yet, walgreen's should hire her to train all of its employees. Store Review: Store employees are friendly. Walgreen's has a good selection but prices are high and I have had LOADS of trouble with its "REWARDS PROGRAM". I still don't have my full rewards credit and even if I did, the rewards return does not correlate to what I spend. And it took an arm and a leg just to get my phone number changed! read more

The rudest pharmacy staff I've ever encountered. Not helpful when I called and rude when I went there in person. I will gladly take my business elsewhere. read more

I'm not one to even do reviews but my last visit there I promised the pharmacy I would be to anyone who would listen. When your ONE job is to read scripts and count medication and you cannot do that then you are in the wrong career! May be able to overlook the numerous issues if I had once been treated with an ounce of decency! Rudest pharmacist ever with no clue how to talk to customers! read more

Waited about an hour extra for photos that said they would be done at 8:00pm and finally got them around 8:55.. the lady failed not to give us the worst attitude. read more

Every experience I have had with this pharmacy has been terrible. It takes at least 2-3 days to get a prescription filled (new or refill); I have had prescriptions "lost, the computers were "down", etc. They attempted to give my husband a different person's prescription. They cannot get our address info correct in computer. Staff is unfriendly, unhelpful and uncaring. Find another pharmacy - I am! read more

Walgreens is one of the stores I spend the most time in. They always seem to have the coolest things in there, especially around the holdays. The pharmacy drive thru is the best.....I'm a big fan. read more

Walgreens recently took on a great deal of the prescriptions from Rite Aid. I don't know how they are managing to fill medicine for what amounts to two drug stores. Yes, they have slowed down a lot, but I am sure they are working on plans to help get the refill times speeded up. We could do a lot to help if we would not sit there in line at the window once we realize it is going to take a minute for our order. We don't mind pulling around at Burger King. The clerk should also ask us to pull around or come back in a few minutes. I think they are doing a tremendously good job with the amount of new orders placed upon them. The girls and guys are at their wits end and I've seen some leave at the end of their shift with tears in their eyes, but they clock in the next day to take our abuse. I complimented a clerk inside at the pharmacy about the great job they are doing hold up two stores and she started crying. We need to do our part also. They are working hard to expand where needed to get us our prescriptions, if we could just be a little kinder and understanding. read more