One of not the worst pharmacies I have ever experienced. Three different customers within my house hold two different medications. one they refused to administer the drug the other was held for review, now what's interesting the first medication was for dental pain management the doctor gave a physical prescription sent with my wife and they said it was invalid, yet when I brought it to another pharmacy they filled it with out any issues. The second medication was for anti-anxiety medication given the experience my wife had I ensured to avoid any of the issues that happened prior wouldn't happen with those meds I had the doctor submit the prescription from the office they still with held the medication and when I first contacted them they told me it was being held for insurance purposes then it was for instruction purposes then it was because they needed to physically speak with someone from the doctors office in order to release the medication. This Walgreens 1000% racially profile its customers when it comes to medication release. How I know this to be a fact aside from the attitudes they give you, here's where the third person in my household comes in my white brother in law who also had a physical prescription for a controlled drug walked in with a script as a test they refilled it without questioning it yet myself black American and my Latino American wife were screened. This is in 2026. Let me not get started on the long lines the weird lunch shutdowns where they rush customers out. They never have enough staff and the service is terrible. Now I'm sure there will be tons who will say it's a misunderstanding but I was born during the day not yesterday. I am however interested in getting in contact with anyone else who has had similar experiences with this particular pharmacy within the last six months. read more

Their pharmacy is awful, they can never get anything right. They always give me the wrong dates on when my meds will be refilled. Even when I call and confirm if my meds are refilled they say yes then when I get there they say they don't have it or it's not filled yet. read more

Walgreens Pharamacy 347 Independence Blvd. Romeoville, IL. Pharmacy continues to be out of medications numerous times. Constant issues. Always excuses. No one is fixing issues. Can't get thru on the phone numerous times. Leave messages for Chris. He doesn't get them. No courtesy call backs. Professionalism out the door here. You were treated better and had fewer issues in 1973. Amy is great! Professional. Courteous. If you have a problem, she tries her hardest to fix it. Have great confidence in her. Wish Marion would come back. At least with him, he tried his hardest to fix any issues. They even acknowledged many times that they had and are having many issues. It's 2023 and you are getting worse not improving. read more

Went to this Walgreens today for a Covid 19 Vaccination. I was pleasantly surprised first i was greeted at the door by the manager, a very nice young man he even asked how was feeling, then i went to the Pharmacy to check in, the associates were very nice i was taken care of right away and all my questions were answered, after receiving my shot, the came out and asked how i was doing, i have to say the whole experience was a delight, i would recommend this Walgreens for all your shopping needs. read more

prioritizing people with appointments compared to those who did not take the time to plan ahead is something that needs to be changed in the pharmacy department read more

I came from an emergency procedure. it was in the evening so I selected a 24 hour pharmacy. When I arrived back at the pharmacy, there were three people in the department plus the pharmacist, but only one person was working the registers. After lengthy wait, I was next in line (with one person being served). At this point, in spite of joining and already formed line, the tech informed that the line was supposed to be on my left. She then said something I didn't understand. A minute later she demanded that I move. When it was finally my turn, I noted she did not have a name tag. I challenged her about having to move. And she started with "sir..." I interrupted her and said stop with the sir, you have been very disrespectful, don't use sir. I handed her this prescription and asked if they could fill it that night. She began a tour of the Pharmacy and had a short consultation with the pharmacist. Mind you the pharmacist has been pretty much disengaged this entire time throwing field prescriptions into a basket. The tech comes back, and announces that they can fill the prescription in 100 minutes. Mind you, no one else is standing waiting for prescriptions. So I have already spent 45 minutes waiting on the process, and now they want 100 minutes more, in spite of the fact that I am physically in the store waiting. I asked for the prescription back. The tech says, "GLADLY!!!" I decided to talk to the night manager about the way this tech is treating customers. she takes some information, apologizes, and promises. The store manager will call me the next morning. Needless to say, the store manager did not call. My experience at Walgreens has been declining overall. Customer service seems to be something that means nothing to them. Having said that, this store is the worst experience I have had at a Walgreens. And that is an all-time low. If you desperately need a prescription filled overnight, be prepared to wait two hours and have terrible customer service. I'm writing this review because Management seems to not care about their store. I wish there was a no star option available. So at the end, I did not have my prescription. I spent an hour in the store for no reason. Management doesn't care about their customers. And a single employee cost the store $100 retail price on my prescription. To be fair the pharmacist and the three other employees made the situation worse. I doubt the store management cares enough to read this review, but I'm hopeful this will save the reader some time and aggravation. read more

I went to this pharmacy after leaving the hospital for kidney stones. I had to pick up my pain meds. When I arrived, the pharmacist was on her lunch break from 1:30 am to 2:00 am. So I waited in the parking lot until 2:00 am. When she opened, I pulled up to the drive thru window and was told that she received my prescription while on her lunch break and I would have to wait another 15 minutes. I was going to sit in the drive thru lane but she rudely informed me that I would have to leave the area in case another car arrived. Now I consider myself to be an educated person possessing common sense. Of course I would have moved if I saw a car behind me! Didn't really think that was a possibility since it was 2:00 am on a Wednesday morning. So again I found myself sitting and waiting in the Walgreens parking lot for the second time that night. I really hate all Walgreens pharmacies because of their ineptitude, but this woman really took the cake. I was too tired and in too much pain to get her name, but whoever you are, thanks for making a terrible night even worse! Didn't think it was even possible, but leave it to Walgreens! There's certainly a reason you work the overnight shift. Please learn the meaning of the word "customer service." And the sooner, the better! read more

Always Open, always clean, well stocked, friendly, and surprisingly modern. It's a Walgreens... not Nordstroms, I know... but I always go in for one thing and leave with two bags. Did I mention there's a steady flow of attractive people coming and going? I don't know where they come from, but I'm glad they're here. If you're in the area, check it out. read more

Fast service , The line for check out started to immediately grow it seemed half the store wanted to check out at the same time. The cashier quickly got on the intercom and 5 seconds later a team of associates including cosmetics came and quickly handled us. I was so impressed I wanted to yelp it. Good job Walgreens!! read more

We our regulars at Walgreens and Kris who works in the Phamacy is the BEST OF THE BEST she has gone above and beyond her job.She is always so happy and with a smile ,such a nice thing to see now a days.And when something is not in stock she is so sorry,and it' s not her falt.And as soon as it is back in stock or when its found at another store she always calls us right away so we get it.She is a just a breath of fresh air. And we don't see that anymore. And for than I beleive she deserves a shout out!!! read more

Girl with glasses thick asian accent refused to serve me a pack of swisher sweets was incredibly rude for no reason. Claimed i was with another man and that i was buying tobacco for another person when I went to the walgreens alone. Completely delusional and im sincerely hurt. Threatened to call the manager but im not about to waste 30 mins of my life, arguing with the most irrational, unlogical person. Feel so disrespected. This place sucks. Lol where do you hire these people from? A gutter, worst service ever. Clearly had other problems in life but took it out on me. In shock read more

The head pharmacist is extremely rude. Possibly overworked but no reason to treat customers so poor. I was in for a flu shot and filled all my paperwork online and made the appointment for 1:00. I waited in line and was told to go to another line. When the pharmacist approached me she was terribly rude with her condescending disrespectful attitude. She started asking me all the questions I had already filled out online but she said they had misplaced it. I was fine having to answer the questions again but she was very short with me. After, she then asked me to fill out the form and said I needed a mask to take the shot. I asked her where they were and she rudely said I had to go up front and buy one. I knew I had one in my car so I set my paperwork down with the pen and went and got the mask. When I came back my paperwork and pen were gone from the desk and the pharmacist was back working in the back. I asked the girl at the front counter where my paperwork went and the pharmacist yelled from the back telling my to get back in line. It's now 1:30 when my appt was 1:00. Ridiculous that I had already stood in line and now the line was long again. I will take my business to another Walgreens in the next town over. Though it's farther, I hope to get the customer service I deserve. read more

So slow and rude! Have been waiting for the pharmacy to call our insurance company to clear a prescription - the pharmacy has had the prescription for over 6 hours! Plus this week the pharmacy sold me a prescription that was NOT prescribed to me! Plus it was a controlled substance! What on earth? Will need to switch to another pharmacy! read more

s. l. o. w. horrible service. couldn't get slower if they swam backwards. new to area. have always used Walgreens in Yorkville- the difference between five star Yorkville and zero stars Romeoville 24 hour- on Weber is unbelievable- there you have it, avoid it- especially if purple haired girl at the window. They must pay more for attitude. read more

All Walgreens pharmacies are horrible, If you are a pain medication patient dont use them. They will interrogate you, treat you like your a drug addict, make you feel so bad its horrible. I left there crying the way they make you feel about picking up pain medication. Not just this Walgreens all Walgreens. I've used Michigan, Illinois and California everyone is super judgemental and just very bad people skills. I understand they trying to keep these medications out the wrong hands. But when you been usinh them for 10 years and filling your script there every month they still feel they need to treat you like a your a addict. Its very sad and not right. Shame on you Walgreens. read more

If you need help or are in a hurry, don't use this pharmacy. The last time I was in the drive-thru, there were SEVEN cars ahead of me and waited a half hour to get up to the window. The employee was INCREDIBLY slow and I even asked for a manager at one point. They were out for the day and the person in charge never stepped in to help. I had two babies in the backseat sleeping and preferred to use the drive-thru to get their prescription rather than walk into the store. I was new to the area and thought maybe it was just a fluke experience, but I'm afraid not. The next couple of times I went there, the service at the drive-thru was very slow as well. I stopped shopping at this Walgreens and started using another one. It was like night and day - no wait and great customer service at the other one! read more

I called the (pharmacy dept) in Romeoville about the medical clinic. I told them my granddaughter was sick and had to see someone. The person (female) told me the clinic was open 24 hours. My granddaughter went over there (5 minutes later) and was told the clinic was closed. I am so angry that I bothered making the phone call and my granddaughter went over there. How unprofessional of Walgreens. Employees shouldn't answer the phone if they don't know what they are talking about. read more

The pharmacy pick up express is quite the opposite. I ordered my refill previously and got a txt msg it was ready. I went to pick it up and I saw a line at the pharmacy. I went to the express kiosk and entered my info etc. I waited and waited and soon the line of people were all taken care of and I still was waiting for my refill. I then went to get serviced in line. read more

This pharmacy & store are great!! The staff is very friendly, attentive, & knowledgable. Kris & Vanessa in the pharmacy are always a great help when I need anything! They deserve to be recognized for their consistence in great customer service. Store is always clean & well stocked. read more

In a rush, looking for a particular lotion, the pharmacist called someone to walk over and assist me. I couldn't believe it. You don't get that kind of service anymore. It really helped, I was in a rush. read more

I am a regular at this location and received the worst possible treatment from a female manager. So unbelievably rude, offensive, and uneducated. Will never be using this location again and plan on making a formal complaint. I am a nurse and absolutely appalled with my interaction with someone who would consider themselves a professional. read more