As a concerned mother of a 5 year old whom had fallen asleep in the back seat, I'd thought it was very kind of Walmart to have posted the option of drive thru pharmacy for other than prescription medications. Danielle had been kind to notify me she would help me shortly. It was a few minutes wait. She listen to my explanation of what I needed for my child whom had a runny nose and a slight cough. She later came back with what looked like three options. I gave her the money she asked for after she had asked me again if Coughing was an issue. As she scanned item for purchase I noticed it was a allergy medicine. I then asked if it was allergy meds and she stated yes. I was not confident this would be the best choice. So she kindly suggested I can talk with Pharmasis. After another few minutes Cara came up to the window. My concerns were briefly disscussed further and to my surprise she says I would have to come in to exchange it. Her tone from beginning was void of any emotion. I have many years of customer service training and I always give upmost respect and patience to people. And did not receive the same respect in return. Especially as a customer, a mother with a sick child, should receive a much higher consideration in treatment than what was given. She says they can't keep going around the counter for things. Her tone of annoyance and attitude lack of compassion was hurtful. I pulled around, found parking, woke my child, picked up and carried an over 50 lbs 5 year old into the store through the cold windy weather. I'm thankful it wasn't raining and the sun was out. So, it turns out the original woman simply used the same register right by the window to scan the medicines for exchange. There was no walking around anywhere for anything. No extra time taken or effort taken to do anything out of the ordinary. The only difference was that I was now in the store. This to me was horrifying. Why was this pharmacist, Cara, treating me with such rude and inconsiderate treatment? Would she rather be somewhere else and if so, she shouldn't be there. Horrible customer service, blatant lie about returns, and no compassion for people who need medicine due to being ill. Horrible. No store manager, but a manager did let me explain my dissatisfied opinion kindly. She listened and was professional and had a sense of curtesy. She could plainly see the my red nose darling in my arms and kindly responded when he said hi to her. It was unnecessary for me to have to go into the store for an exchange of which all was right there with the Pharmacist. It was quiet in the store, no lines, no reason for the ill treatment Cara. read more
