Service issues at the Walgreens on Wolf Road and LaPorte Road in Mokena. Customer service was inadequate. Staff did not provide assistance in resolving concerns and did not address issues raised in a timely manner. Communication from staff did not meet expected professional standards. Management should address customer service training and ensure employees follow appropriate service procedures when assisting customers. The pharmacy manager is a concern for the store and company. This has been an ongoing issue for several years. read more

Was told ready in a hour come back 4 hours later and then told it has to be typed up and the last pharmacist lied to you sorry. The service at this place has gone nothing but down hill. Apparently they will lie to you said the pharmacist on duty now. Never again cvs it is read more

I waited over 10 minutes in the Pharmacy Drive thru. That is ridiculous. They should have directed that person inside the store if they needed to take that long. I could not wait any longer and left as the car behind me did also. read more

I honestly don't know why I stay at the pharmacy. had my prescription sent in 9 hours ago and it's not ready. I find that odd seeing as any other time my dr sends meds its ready in a half hour. Thanks for the one time exception this location needs a corporate visit. read more

Oct 17 2024 nice service. I don't get to Mokena often, but they have the hiking supplies I need so it's a milestone on my visits to the burbs.. Unfortunately their prices are not lower than Chicago prices. The clerks are the most friendly and patient. Parking in the suburbs... not accustomed to that at Chicago Walgreens stores! read more

Glad they have prescriptions but the pharmacy seem very burnt out and unsafe. Multiple different times I've asked if my picked up medication is safe for breastfeeding to which the pharmacist (who didn't come to the window to talk to me which is a right) said "yeah, yeah" but ask your pediatrician. Glad for google. They used to be a trusted source that would share their resources-now they are completely guessing. Also my mom has had MAJOR hipaa violations here where someone in Florida has been filling scripts under her information. read more

UPDATE: I called back to see if the transfer happened and the girl I talked to was so rude. She said I already had a 30 day supply and the insurance wouldn't cover it and that it was a really expensive drug. I checked the box that I had and there were only 15 applications. I called back again. The next person I talked to said they did have my prescription in stock and they must have only give me one box (half of my prescription.) So they had it the entire time and I spent 2 hours trying to find another pharmacy that carried it and unnecessary stress on a pregnant women. Do not go to this pharmacy. Absolutely horrible and treat their customers poorly. I dropped off my prescription last night and asked the pharmacist when it would be ready. She said they didn't have it in at the moment but it was coming in tomorrow. I asked when can I pick it up. She said anytime tomorrow. Well it's tomorrow and I called before I went to pick it up and it's not there. They won't have it until Monday and she told me I could call around to other pharmacies to see if they have it. If they would have called me earlier I would have more time to look for other options. Now, it's almost 5 and I'm scrambling because I need that prescription. I will never go back. If you don't have it maybe try calling the customer so they can find a different pharmacy. CVS on the other hand was more than accommodating and will be using them going forward. read more

The nice pharmacists are clueless and the ones who have seniority are extremely rude for no reason. It's a horrible experience almost every time. read more

Recently came here to grab a few things before heading my way. It's your average Walgreens it's located off an easy access intersection as well. Thankfully it's not one of those fancy upscale Walgreen stores. Staff here is friendly and accommodating. Definitely wouldn't mind coming back here. read more

My experience with Walgreens pharmacy was very frustrating. Picking up an order for my mother, who was just released from the hospital. Pharmacist Melanie explained that "We do not fill these two prescriptions, you must find them in the aisle yourself." When asked why or if she could help, she merely repeated that insurance would not cover them, and the pharmacy would not dispense them, as they were technically vitamins. "We don't do that here". Could not find Thaimine in the aisle. Debbie the manager helped me look, but also could not find it. We went back to the Pharmacist Melanie, who told us Thiamine was a B vitamin. Debbie back to look, still could not find it, went once again to the pharmacist, who now remembered it is specifically Vitamin B1. No help from the Pharmacy professional Melanie, who was curt and dismissive, until management involved and three tries. Frustrating and exhausting, made a simple matter a circus. read more

The nurse, Vera, and Nurse Practitioner, Nicole, that I saw for myself and my two children were amazing. We live near this facility and have had some pretty awful experiences in the past, but these two ladies were truly amazing. Thank-you for what you do! read more

I have multiple issues with pharmacy staffs. Very rude and unprofessional staff. Probably will change to different pharmacy if they make one more mistake. I have kids with special needs and it's very important that their meds are filled on time and correctly. Instead of making one trip, I had to make 4 different trips to pick up their meds due to their mistakes. This is truly unacceptable! I do not recommend this pharmacy read more

I avoid this pharmacy at all costs. CVS so much better to deal with. Always some snot answering the phone in the pharmacy and treating you like you owe them something. Hello, I am the customer. I live nearby and go out of my way to pick up perscriptions at CVS rather than dealing with this place. Monthly perscriptions that arent cheap with good insurance. You would think business they want. Walgreens has really went downhill. read more

I just don't understand why people complain about this place. These people do their best even though they are always swamped with orders. They've never made a mistake and we're always helpful. What more do you want? read more

Great staff Always helped when needed And very informative and knowledgeable Whether it was photo, pharmacy, or in the aisles, I was always helped with a happy face. Jessica has always been right there ready for my question. read more

I gave this location one star only because less than one star wasn't offered!!!! I used to shop there, did for years, ever since they opened that location. One day I was shopping there as usual, bought some beer as I have for years, them knowing me personally and was refused the beer because I had lost my wallet and couldn't show my ID to prove my age? I am almost 70 years old!!!!!!! I estimate my spending at between $7,500 and 10,000 per year at that location! I will never shop their again!!!!!!! read more

The entire store in understaffed and I'm sure they're overworked but there is this Rude woman with purple hair in the pharmacy constantly yelling at people every time I'm there. No only is she mean she's yelling all their information at them and I can hear the drugs they take. Very unprofessional. Most of the other staff is ok but I'm sure she's yelling at them too so who really knows. read more

Everytime I come here later in the evening , they cannot take me in , because they have too many patients and they want to get out on time basically and not a minute over...they close at 7:00, got there at 6:00 would see me, because they had 2 patients before me...thanks, wont be back to this locale again!!! read more

Had went there for years out of convenience, the pharmacy is simply awful. Took forever, rotten service, unfriendly, incompetent. Switched to CVS, wish I done it long ago. read more

Today we went to this Walgreens on Wolf Rd. in Mokena purchased 2 types of thermometer and didn't realize until after we paid the cashier overcharged us. 1 of the thermometer was $39.99 and the 2nd thermometer was $11.99. The cashier had scanned the 1st thermometer for $39.99 twice. So we turned around, waited in line to have the price adjusted. The cashier asked me for my phone number the 2nd time when doing the refund, which she didn't the 1st time we paid. I had my credit card out ready for my refund. She then handed me the refund receipt so I asked where is my refund. She said I already gave it to you, in the form of STORE CREDIT. Why did I get a store credit when I just paid with my credit card 5 minutes ago? 2nd Walgreen employee came to help the 1st employee out. Explained to me that because when I paid the 1st time without giving my phone number and I return an item with a phone number, the refund will be in store credit. ???? Does this make any Fu....g sense to anyone? She then said this is store policy! Store Policy! According to Walgreens Return Policy on Walgreens website, it's stated clearly "With original receipt, items will be returned for the full purchase price and refunds will be issued in the ORIGINAL METHOD OF PAYMENT. Talking about incompetent. read more

My experience with the Take Care Clinic was fantastic. I went in to get a basic physical done. It was quick, inexpensive, and the nurse was extremely friendly! Two things would have given this a 5-star: 1) I did not even know about this clinic until a coworker recommended it to me. There must be some way to advertise it a bit more. 2) I went during the daytime and there was only one nurse available, therefore I waited a good half hour "in line" before I was able to see the nurse. read more

Slow slow so slow.... go see your primary care physician. Terrible service. Terrible. Could not care less about helping you. come here as a worst case scenario. They don't care about you in the least and more interested in taking their time getting set up & chatting with each other & taking your money. Asking questions to make it look like they actually know what they are talking about or like they are being productive. Waste of your time. Waste of your money. read more

Overall the things that I bought we're good but the one thing that was horrible and poor was the fact that they charge me for a Kitcat bar that they didn't give to me it's it's on the receipt and they didn't give it to me so it's like come on. read more

The pharmacy here is absolutely awful. They are jerks about using GoodRX, roll their eyes, will claim the "code doesn't work" (which it does after you call GoodRX and they intervene and remind Walgreens they are contractually obligated to honor the price). GoodRX brought my prescription from over $60 to 11, but after making me come in from the drive thru, waiting in line, arguing with the pharmacist, I finally transferred just everything to Meijers, where it was only $6 with GoodRX! This is par for the course for this place (they gave me the hardest time about calling my doctor about switching from capsules to tablets on another prescription that saved me over $100 PER MONTH!) so I am simply switching everything. Avoid. read more

I have to say that Wag's doc in the box saved my ass many times. Especially on a Sunday night when I had an appointment with my regular doc that was still three weeks out. My problem is with their billing. I came after work about a month ago and everything was fine. Today I get a letter in the mail from a collection agency. The insurance that they submitted was one that I had over two years ago. Even though I gave them my new card, I put the information in the computer at the store and they made a copy of everything including my ass! So I went to the store and the same doc and nurse were there and I explained to them what had happened. I was told that they did nothing wrong and I need to call Walgreen and straighten this out. Again, They told me that it was not their problem, even though they are the one's who took my information and submitted the paperwork. I can see that this is just the beginning of my journey into hell. As Betty Davis once said. Fasten your seatbelts, It's going to be a bumpy night! read more

their clinic is pretty great if you have something pretty basic (in my case, strep throat) and can't get an appointment with your normal doctor. when I went in, I didn't get to see the nurse practitioner right away because I showed up around lunchtime. luckily I live nearby, so I went home for an hour and came back. got a strep test, picked up the prescription right there, and was on my way. pretty convenient. read more