Having the pharmacy open at 8:00 AM is fantastic and makes life easier. Since San Bruno closed.

Extremely poor customer service. I have spent hours trying to reach someone, only to be repeatedly placed on hold with no one ever coming back to the phone. It feels less like being assisted and more like employees are simply putting customers on hold to avoid answering calls. There is no excuse for leaving customers waiting for hours without an update, callback, or resolution. If your staff is overwhelmed, management needs to address the staffing or phone system rather than leaving customers sitting indefinitely. Customer service means actually communicating with your customers. Unfortunately, my experience has been frustrating, unprofessional, and completely unacceptable. read more

Such a Great pharmacy at the Milbrae Walgreens! Tiffany and Amir are direct, helpful, and pleasant. If this Walgreens doesn't have who you need then their staff will assist you to find a nearby Walgreens location that can help fill a prescription. In the store itself is located at am easy to find, and access shopping Mall. It's a larger Walgreens with an excellent selection too. In like the Milbrae Walgreens! read more

Walgreens - Pharmacy window - Drugstores Near Me - Millbrae, California

Failure to promptly serve customers who wait in long lines to check out - especially the pharmacy. Poor organization in the pharmacy with respect to managing monthly auto-refill medication orders. Confusion in the pharmacy paperwork about the number of remaining o drug refills. Failure to track prescriptions that were updated by the client's physician to increase the number of approved refills. read more

Going on 22 minutes on hold to speak to the pharmacy. This is normal. That should say it all.

0 stars. I placed a photo order and have been trying to get someone to check the order status for over half an hour now and counting. I spoke to over 3 people and they keep transferring me to another department even when I asked for the manager over 3 times. I have never been here and never will now. read more

Passport photo still unavailable after 11 months. First checked in March 2023 and it is now February 9, 2024. read more

Walgreens - Passport photo still unavailable after 11 months - Drugstores Near Me - Millbrae, California

I called in earlier in the day to acquire information regarding their passport photos. I asked 4 things: - if they were doing passport photos - how much were they - if I needed to make an appointment - how long it would take after the photo is taken that I can receive the pictures He stated they are taking passport photos, no appointment is needed, that he thinks it's $17.99 for 2 photos, and that it should take no longer than 10 minutes to produce the photos. I ended up stopping by there to do my photos and was told that it would take 30 minutes after I took the photo to receive them. Which I figured it would be longer than 10 minutes since they usually do photos in 1 hour. I went around Safeway and came back in 30 minutes. The lady helping me rang me up and I asked if I could use the promo code that I found on the website to save $2 on the passport photo. She told me I should have told her earlier because it needed to register on the kiosk. I said the code said specifically that it was in an store purchase. She had to re-register my photo with the kiosk and said it would take another 15 minutes now because it would need to register the code and make a new copy. The code did work on the kiosk but then when we clicked out, it was the exact same price. Per another customer, he said he was here earlier and that kiosk machine wasn't working either. I honestly did not want to wait another 15 minutes for 2 small photos especially since the price didn't even change. So I just ended up paying for the one already made and used my Walgreens rewards instead. It came out to be $15.99 prior to tax or using any rewards. Overall, I am glad she took a few photos and was able to show me what it looked like prior to printing ( I did have to ask to see them). However, I wish there was so more consistency in what you tell someone on the phone versus what you say in store. read more

I did an online order and I got a text that Pick up confirmed . Then I received a text letting me know my order is ready for pick up. Then I got another text let us know you're on your way and when you're here. So my husband went in showed him the confirmation and they said their computer is down. So he showed them the order on the phone and that it was paid. They didn't have it ready so he had to find the stuff and bring it up to them, then they said it was not paid for and made him pay for it. So we had to call customer service and he called them but they hung up on him. So he refunded my on line order This store has the worst service ever read more

How is this even still business still? Don't have a lot employees working there! Line is so long! Should be out of business

Most dysfunctional pharmacy, ZERO star. Long lines due to staff's inability to find the prescription or not filling rx on time..

I don't dislike this location, but the pharmacy has to be the worst service ever! What's the point in making an appointment then?? I have not been feeling well since last that I didn't go into work and as protocol for my work I made a covid test appointment for 11:45, yet I'm still haven't been seen or anything yet I already paid the 19.99 which insurance doesn't even cover.... read more

Very nice store...everything in tip top shape. It has been awhile since I have shopped at Walgreens - has been a favorite for years - and, there are none in our neighborhood. I was taken aback by the prices. I made a purchase - mis-read the "sale" promo/ price and was taken aback. The clerk was very gracious. As was the other employee... very nice lady, I spoke to 5/28/2023 2 pm read more

Would give negative stars if I could. Calls, promises- USELESS. Ugh. Go somewhere else. Pretty much anywhere else. Maybe it's Walgreens corporate, maybe not. Very disappointed on 4 different visits. Say RX is ready, it NEVER IS. The incompetence is glaring. Excuses- we are busy, behind, overwhelmed. read more

Went in to grab some ibuprofen and ask the pharmacist some questions. The pharmacist was informative and helpful. She told us exactly what we needed and assisted us with how to go about filling out a prescription. The store was full of people and as we were leaving the line seem to be growing. However, we didn't wait too long and the customer service definitely made up for it. read more

This is my closest Walgreens and it's kinda terrible. It's a Walgreens so it has that going for it. The employees aren't overly friendly or helpful. Did an online order and they cancelled it. Responded they didn't have any of the items. I went in and go them all there. The same day. read more

Worst Walgreens ever. Very unorganized and no communication with other shift employees. I ordered a framed canvas through photos yesterday and it said it would be done by 3:01pm. I went to Walgreens around 3:05pm-3:10pm and spoke with an employee she told me oh no one had worked on it yet so it's not done. She then told me I don't know why it would say it would be done by 3:01pm. I asked when it would be done and she told me tomorrow morning and that she also left a note saying that I would be there in the morning for the canvas. I go today around 10am-10:30am today to pick up my framed canvas thinking that it would be done. Spoke with a gentleman working in photos and he said let me run to the back and see if they are working on it. About 5 mins go by and he comes back out and says yeah unfortunately it's not done we don't have the materials to print your canvas and it won't be here until Monday. The gentleman then tells me it's been out I don't know why now called you yesterday when you placed the order to let you know. So I told him to just cancel my order very frustrating. I will never order anything through this Walgreens photos again. read more

The shift manager who works at 8:45 on Saturday the July 9th , with long white hair, she wasn't helpful or friendly and she look like she doesn't want to help or support customers, I watched refused to the customer ahead of me and did the same to me , if you don't like your job you can stay home. read more

Someone else picked up my in-store order at this Walgreens. I found out when I was at home and received an email alert stating my order was picked up. My fiance called the Walgreens and nobody picked up the phone. Had to call several times before someone answered. A person who said his name is Sergo answered and put her on hold to look for the order. He kept asking for the pick-up names and while waiting for him, the call got disconnected and we had to call back. Sergo answered the call and when my fiance inquired about the order again he said that the order is not there. She asked how could they give our paid order to someone else without properly verifying the order? Sergo said it seems like they gave the order to someone else and we would have to come in tomorrow to speak with a manager because there is no manager on duty right now. He was unwilling to help and didn't care that they let someone steal our order from the store by not following the proper store pick-up verification process. We had to call the corporate Walgreens number in the order pick-up email to complain and get a refund. read more

Great selection of nail polish from Sally Hansen and Essie. This Walgreens has a wide range of nail polish and haircare. The prices are the same as Amazon so I just get it in store. read more

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The medication refill have been approved 5 days ago, but still could not get my order done until today. I have been waiting for phone call response more than 15 minutes. Looks like somebody is interested just in collecting money from patients but not of care about their health. read more

For those taking care of a homebound person, I want to share how Walgreens helped me, especially the clerks and managers who understand the needs of the homebound, take care of my parents with all of their health needs, especially when their own health care provider would not help In short, for dementia, they have "Brightstrong" and their own brand with Ginko Biloba and Choline. It is not a cure, but it helps, and be aware that dementia can be an influence on one's inability to walk or transfer. As my parents ability to do this declined, Walgreens had canes, walkers, wheelchairs and commodes that were very helpful. For skin cancer, "Skin Tag Oil", again, not a cure, and may not work for everyone, but it seemed to prevent my mom's skin cancer, which became an open wound about 1 inch in diameter, from getting worse and keeping a stasis. It may be that the ingredient "Thuja Occidentalis", from conifer oils, has an anti-cancer ability. With this, wound care with saline solution, sometimes Hydrogen Peroxide (which deeply cleanses, but if used too often prevents healthy skin from regrowing), and iodine solution, with rolled gauze used as a bandage and held with clear or cloth tape. If the wound is more serious, then use gauze pads or adhesive bandages (the Walgreens brand was very good in protecting the wound and yet gentle on the skin) For Incontinence, the 3 x 4 ft thick pads, which are washable, were helpful at night or for putting on the wheelchair as padding, and adult undergarments, be it Depends or the Walgreens brand, which worked well For bed sores, if it is minimal, Caladryl or the Walgreens brand works, and if it gets worse, and these can grow quickly from minor irritation to an open wound, then Caloseptine works very well, and if necessary, cover with a Adhesive Gauze bandage, the Walgreens brand was the best, and they have various sizes. For bowel movement issues, to keep things regular and avoid constipation or diarrhea, daily probiotic yogurt like Activa with a good fiber cereal like Grape Nuts tastes good and helps with regularity, and a spoonful of Metamucil with the yogurt ( try different amounts to find what works for that person) also helps a lot. For difficulty in urination, be it from prostate issues ( especially if the typical medication from doctors loses its ability to work, they say that the issue is that the prostate has grown with old age and limits the uretha, which is true, but there are natural remedies worth trying dealing with urinary tract and kidney infections that result). So, Saw Palmetto, try one per day and work up to two or maybe three, find out what works for the individual, more than three may be too strong, but Saw Palmetto, I found out, going back for a century, made from the Palm plant, has been used to decrease the prostate gland, regulating the change in hormones that has cause it's increase. Also, the difficulty in urination is not only because of the growth of the prostate gland, but also the resulting urine that sits in the gall bladder unable to expel totally, as when one was younger. So, to help with this, pure 100% cranberry juice, about 4 oz per day, and about 8 cups of purified water ( or at least 600 mls of water) per day help in this regard. Also, one or two garlic pills per day and perhaps one pill of tumeric, help with preventing bacterial infections in the urinary tract system. Again, thank you to Walgreens and all the staff who provide this service to those with health care problems, especially those who have no where else to turn. I write this review as a summary of online resources such as Webmed where doctors and homebound people give their advice read more

They are very lax in restocking some shelves. Some aisles look great, fully stocked and neat, where others have gaping holes where products should be. It appears very sloppy. This is a store that I have been going to for over 20 years and it has always been very dependable. It is needed in this neighborhood. It's a shame to see it mismanaged like this. That's all. read more

Give yourself an hour to get your prescription. Most of the time they have a long line and only one customer service agent to help you. I'm moving my prescription to CVS instead or another Walgreens down the street if that is even better. But yes, horrible lines, not too knowledgeable pharmacists. Everything is just slow here. read more

Jennifer the pharmacy manager was not very helpful in helping me understand why a prescription was delayed.

Slowest walgreen I ever been!! Pharmacy slow! Cash registers are slow!! Need new workers

It's a wonder that this Walgreens Pharmacy has even 2 stars with the horrendously bad service I received from Jennifer the Pharmacist! When I asked for a Walgreen allergy product, she said they didn't carry it, until I asked her to reach for a box about 2 inches above her eye-level. She dismissed the fact that she had just told me that they don't carry this product and didn't bother to apologize for her error. Then while she continued bantering with her colleagues behind the counter, she continued to ring up my purchases with the least amount of courtesy and professionalism imaginable. If you want bad service, this is your pharmacy! If you want a little serenity in your life, avoid this place like the plague! read more

Worst Walgreen's I have visited so far. Only been here a few times but every time the que at the till has been long and ridiculously slow, not helped by the fact that there is only one person on the till. My visit today I ended up putting my item's back and going elsewhere. Not likely to go back read more

This is my Walgreens of choice for playing the Walgreens Scavenger Hunt. Make a list of what to find (the key is nothing specific) and get a group of friends together and go! Past items have included: -Something hexagon shaped -Something past its expiration date -A product with a name of at least 5 letters that can be anagrammed -A product with a flightless bird -A product that says "Now with __% More!" but the number cannot be divisable by 2, 3 or 5. Also, Walgreens has good cheap toe socks. I notice that they're often striped and often in the loudest colors imaginable (like my chartreuse, purple, blue, bright orange ones). But sometimes that's a good thing. read more

What happened to this pharmacy?! They have gone downhill now that the regulars are gone and they have a new crew. No one ever answers the phone so I can't get help with my prescriptions. read more

Back at Walgreens and after a 10 minute wait on the phone and a long discussion with a make pharmacist about prescription refills. There was one prescription that required MD contact and I reached out to him for Walgreens so they did not have to do a thing. They said prescriptions would be ready at 3:30 pm and I arrived at 4 pm and the clerk said nothing was filled because there was no communication to fill them. Just another crappy day at Walgreens pharmacy on Broadway in Millbrae. read more

Walgreens - This is Walgreens (Broadway in Millbrae). Plan to be disappointed - Drugstores Near Me - Millbrae, California

Used to like this location, but it's looking kind of tired and run down lately. BUT ... it's still one of the larger locations well stocked with items AND they're open 24/7 (just not their pharmacy) read more

Came in for their 99¢ tissue deal. Sniffle. Sniffle. I'm catching a cold. Thankfully this walgreens is small, clean, and easy to maneuver around. The staff rang me up quickly, and asked me if I needed a bag for 10¢, which I appreciate the price warning. "No thanks," I said, yanking a handful of tissues from the box like I was pulling stuffing from a turkey. read more

This is for the pharmacy department. They have always been very helpful very courteous. Yesterday I went in to get a flu shot and it was right before their lunch break, Tiffany said she would help me out so I wouldn't have to come back. I just want to say that I didn't even feel the needle going into my arm and my arm is not even sore today. Tiffany is amazing!! Everyone in the pharmacy dept. are great read more

Cynthia rings me up for 10 $ then says that's with the phone number then charges me more when I put the phone number in.... and then says she only quoted me once!! Liarrrrrrrr read more

Yup, three stars makes sense. It's nice and big, there's lots of parking, tons of selection, average prices, average cleanliness, average customer service. You could find a better drugstore, or just cross the street to Safeway honestly, but this place will meet all of your basic needs in a pinch, quite nicely. read more

All of the middle school/high school kids come here after school and steal... none of the employees do anything about it. I was there for 10 mins today and witness 2 different sets of kids steal drinks and candy meanwhile paying customers are paying extra in taxes and inflammation to make up for this.... Very frustrating. read more

This is one of the worst Pharmacies on the planet. The chances of this pharmacy filling your prescription in a timely manner is between slim and none. The turnover of pharmacists is remarkable. Several of them have lied to me about having ordered medication when in fact they neglected to order medication. The pharmacy technicians are surly and rude. One (Carol) however, was truthful when she confided in me that, "The Pharmacist is new and he does not know what he is doing." Frankly, if I did not know better I truly would believe it was run by the 3 Stooges. I have complained to the District Manager- Dr Shutt but he has done nothing to remedy the situation. I have concluded that the place is absolutely beyond fixing. read more

How do you have neon signs that say open 24hrs everyday, but have the doors locked and employees screaming "CLOSED"!! read more

Walgreens - Bright neon sign saying open - Drugstores Near Me - Millbrae, California

Made appointment for a flu shot, received an email with confirmation. However when I got to this Walgreens they said they were out of flu shots unless I was over 65 years old. Why tell me that? If I had an appointment with confirmation shouldn't you honor the customer that is there? If you know you are out of flu vaccine why take appointments, just to get me in the door with hopes to buy something else? Very poor customer service and dishonest business practice read more