Getting a prescription is the most difficult thing here. It feels like nobody is working together. I placed my prescription at 10:00 AM. I come back at 1:00 PM and they said that they'll start on my prescription that to give him 30 minutes. I come back 30 minutes later they said to give them an hour never coming back to this Walgreens, or maybe even Walgreens in general. read more

I tried to get I. Touch with this so called 24 hour pharmacy and was on hold multiple times up to 57 minutes and still no one answered. I started at 6:00 pm and waited an hour to call back up to 10 pm. There is no way this time of night on a Sunday that they couldn't answer this call. Someone needs to be fired and I'm going to try and get that done. Shame on your sorry selves. I will call about this!!! Always disrespectful when I go in. Just remember what they say about karma. Would not let me give zero stars so I had to give 1 that they don't deserve read more

Lack of CUSTOMER SERVICE in the drive thru. Went to pick up a prescription yesterday. The lady said it will be ready today by 2:00 pm. Went today waited almost 35 minutes in the drive thru. I was the third car in line. When I arrived at the window the young lady told me it wasn't ready that they are unloading it from the truck. There was no truck around Walgreens. I talked to the pharmacist and he told me the same thing and that will be ready later and they will notify us. I live five minutes from Walgreens. As I pulled in the driveway they sent a notification that the medicine is ready for pickup. So they had it all the time just didn't want to look for it. Great CUSTOMER SERVICE WALGREENS! read more

The worst pharmacy I've ever encountered, they never answer phones, management won't help. Rude pharmacy workers. I'm pulling my meds out and going elsewhere. I've just read through all of these complaints , I have even complained to corporate to no eval. Shame, shame shame on corporate for allowing this Walgreens to go to crap ! And they obviously don't care about losing business . read more

They do not fill prescriptions for weeks and cycle it through saying they are then please call us it can't be filled.. week after week.. does not matter if it is an antibiotic or s thyroid medication nothing is ever available.. you call they hang up on you. read more

Management, they have very poor customer service and your on hold for ever. First time was 25 minutes and the 2nd time over 20 minutes. No one ever answered so I hung up. Less than a star rating read more

Absolutely awful store. Constantly waiting over an hour on the phone to speak to pharmacy staff. Constantly hung up on. Issues with medications. Awful. Awful. Awful. read more

i never write a review but this walgreens has really disappointed me they closed for two days because of the internet then they say they havent received a document from the doctor that has been sent various times this is my doctor for 20 years not Joe Smoe. then i call and cancel so i can get in publix pharmacy they cancel and the next day they redo the prescription so now im stuck again because they have the prescription it shows filled and publix cant help me until the release the prescription. ofcourse i call walgreens and they pick up and put me on hold automatically not one word. i dont know if they are understaffed or over worked but this a life or death medicine Mounjaro for a diabetic. this is not some pain killler. Maybe they need better training or better employess with more attention. walgreens in Lehigh Acres FL homestead Blvd do better. read less read more

Very poor customer service. Couldn't give me pick up information for my prescription. When I asked who could I was put on hold and after 2 minutes she hung up on me. read more

This location is horrible besides the long 1 hour wait! they are so rude. Nobody knows anything! how the pharmacy even runs is beyond me. incompetent is the best word to describe them. if I could give a zero rating I would. read more

I was prescribed a steroid pill to treat a rash. When I went to pick it up, there were over 10 people in line. So I figured I come back later. That evening I returned and was told my insurance was not valid. I asked how much it would be without insurance and was told $11. Ok, no problem. Well except they didn't fill it and it would take an hour for them to get it ready. I told them I would pick it up the following day. Over the next two days I made three attempts to pick up my medicine. Each time I went there the line was over 10 to 15 people long. I value my time, but it is apparent that Walgreens does NOT. There is no excuse for constantly having such long wait times. It's a simple concept. HIRE MORE EMPLOYEES! There are multiple checkout areas. USE THEM! I strongly recommend sending your prescriptions anywhere but this store. Their customer service is one of the worst I have ever experienced. read more

Put on hold and then multiple times, they don't let you talk, they just say, please hold. After over half hour, they drop my call. I'm here calling again in behalf of my dad because he lost his pills. read more

So disappointed in service I received after being told it was going to be a 3 hr. Wait for prescription and being assured by pharmacist that they would call when they were done. What a surprise I wasn't called. So I called in and was told they were ready drive 35 min since they were the only 24 hr pharmacy open at the time wait in drive through which took 20 min. Went ahead and went in side to see the pharmacist waking out. "Shift change" and go to the counter to see the new pharmacist on duty and he tells me oh your prescription isn't ready and will be another 15 min. So now it's been 4 hrs to fill a script that I was told originally that it was done. This customer service is just unacceptable. I was a pharmacy Tech for CVS for over 6 years and even on our busiest days we never did this. What a joke. read more

I'd give it less stars based on the pharmacy if I could. Not usually the type to make a negative review ( actually I go out of my quite often to offer good reviews and kudos to those who work so hard un noticed) but the girl behind the counter at the pharmacy is beyond rude and unprofessional. My 1st run in with her I gave her the benefit of the doubt, maybe it was a bad day, but over and over again...it's not a bad day. It's a bad employee who needs corrected or not to work there. Especially considering you are working with sick people. Be nice, quit being so damn rude. read more

3 calls 3 different people. 1 could t understand English to help me next 2 gave different info on cost and what was covered. went to store in person stood in of line of a least 15 people knew birth date and name and street name but not numbers as im picking them up for covid positive person wasn't good enough. come back with id walk to counter told to go end of line again get to front again (45 to 60 mins passed) in comes my covid positive girl days out fro shoulder surgery comes in yelling bout it and the women behind counter raises voice at her. GO CVS SHORTER LINES, BETTER SERVICE, cant believe Walgreens is still open there. read more

14 cars in line for pharmacy. Waited 20 minutes without moving at all. waiting 43 minutes before getting to the window. Tried to call the pharmacy to be put on hold without anyone picking up again. called the store to speak to a manager. waited over 5 minutes without a manager to come on the phone just for the the person on the phone to get snotty. This place is horrible. Person behind the cointer is more interested in her conversation than waiting on the customers. Had to tell her come on read more

The drive-thru the pickup medications takes you forever 15 minutes on each car they need to get it together then they call and leave messages that medicine is finished and it's not you have to go back the next day to pick up the rest read more

This Walgreens is 24 hours which can be very convenient in a crisis. I just don't understand why the outside of the store is always filthy! Trash, cigarette butts/ buds are all over, the building itself is grimy. Curb appeal is a big fat ZERO. WHY??? Once inside it fine. The employees are always very friendly and helpful. Many great deals. read more

Pharmacy service is awlful. It's been this way for years. Seems they don't care to improve in their service.

I have never ever written a review on any business, but I have been in line for 30 minutes and the only movement is the man who front of me that gave up. Next winter I will drive the extra 20 minutes to a different Walgreens. I'm disappointed in myself that I didn't switch stores sooner. ZERO STARS!!!! read more

sent a prescription here because it was 24hrs. called ahead and waited on hold for a hour to drive there and see it's closed. should change their hours. read more

It's been a long time since I was at this Walgreens I thought I would give it another chance. That was a big mistake. Out of all the stores and pharmacies I've ever been to this. Walgreens is the absolute by far worst I've ever seen in my life. The pharmacy is horrible. The people are rude. They say they your prescriptions are ready when they're not. The store part is just as bad. Everyone's rude, they're continuously sold out of items and the store is a pigsty. You would be better served. to drive 50 miles out of your way. Avoid this place like the plague. It was a mistake, giving this horrible Walgreens. Another chance. read more

Terrible pharmacy Service!! Understaffed and the pharmacist didn't even seem to care about the people waiting!!

The lines at the pharmacy need just one for drop off only and one for pick !!!During busy hrs need more employees at pharmacy register it's always a line of 8-13 people this all the time so I call the store while in line to complain and I see two. Mangers on the floor stocking. So I told them about long lines if they could open another reg. And they. Had to get the stock out really management sad that. Told her stock can wait they need to take care customers were the ones buying stuff and with out us consumer they wouldn't have a job REALLY CUSTOMERS COME FRIST WITH OUT US NO STOCK TO PUT OUT AND THEY JOBS THIS HAPPENS ALL THE TIME!!!!!cashier's need to tell each customer pharmacy deliveries to home now.Just fed up with THIS it's all the time lines lines!!!Remember not cashier's fault IT'S THE MANAGEMENT read more

Female "pharmacist" Rachel was very rude and has zero people skills and customer service. After 50 minutes of waiting in line for a COVID test she told me that she couldn't find my appointment even when I showed her the confirmation and that I had to circle back and do the line again because prescriptions are more important that tests, even though there are 2 lanes where people can get their prescriptions and only one for tests. Then she basically called me a liar saying that I must have made the appointment after they printed out the appointments at 7a, which is false because I made the appointment the day before. read more

The pharmacy is very very slow.... Snail slow! When I arrived there were about 15 people in line. The lady running the register had no clue! The pharmacist was rude and the lady running back and forth from the drive through wouldn't help at all! Worst experience ever. There was a man waiting for a much needed medication and they didn't seem to care at all! Wow! I don't even want to give this place one star! So bad! Go somewhere else for your meds!! read more

Worst place ever, farmacy really unprofessional, no one could field up a working competition prescription, evenbthe farmacy look at the tech. And laugh about the fact the out 5 people working there no one know how to do it, really no the place to count on when u need you medicine. read more

I had to have prescriptions filled after having some rather serious dental work done. Although the staff was helpful and the medication was ready an hour before the expected time, this was less than a professional experience. Seemed 1 young woman was training while another more knowledge was running ragged. 3 ppl in line ahead of me that either weren't eligible for refills, didn't have the coverage for the requested medication, or needed further doctor approval, took over 30 minutes to drop of my prescription. The drive thru was backed up as well and those ppl were getting equally frustrated. I understand training is a time consuming process but to have 1 woman alone train, run the counter as well as 2 drive thru lanes is asking too much. read more

I bought two cherry pies and it came out to $3.40, but the tag said 2 for $2.50. The cashier goes and checks the price and brings back the tag and says sorry we put the wrong price up. And that was it. I'm sorry ma'am, but am I the employee who put the wrong price up? I thought that was so rude. And I know it's only $1, but that's not the point. She shouldn't have charged me the extra dollar because some employees have a hard time matching items with price tags. read more

i got a call from walgreens to pick up my medication and they stated that no one called, so the pharmacist called me a liar, talk about nerve. they only had 2 scripts ready after they told me they all were ready. what nerve these people have. i always have a problem with this walgreens and as for a recommendation i m giving advice to go to a different pharmacy. do not go to this walgreens, terrible service, the girls all have an attitude, & the pharmacist should be fired..bad attitude and they dont care about people. do not go to this walgreens.. i recommend these ... 1-medicine shop 2- acres pharmacy... they deliver for free everyday of every weekday. be treated like you are family..not like an ass ...they suck... read more

Their drive thru pharmacy is ridiculously slow and they have some quite slow & snarky pharmacy techs. I spent 45 minutes in line behind 3 cars one afternoon. I would go in but, am disabled. read more

Curly glasses female pharmacist could not read script and I had to show her how to do it and this is her job? Did not fill script and I had to suffer in pain from car accident because she took a second of looking at it and did not want to fill it. Now I see why reviews suck on here read more

Horrible service. They are so slow. 2 1/2 hours after my doctor calls in a Rx, they still have not started on it. My doctor called it in, right? Well when they get to mine, they tell me they cannot fill the Rx because they do not stock Name Brands, and the doctor has to approve generic brands? WHAT? They have to order Name Brands and they said it takes days to get in. I am sick now!! First off, why didn't you tell the Doctor when he called it in? I called and spoke with CVS, and they told me I could get generic from them in this situation. Walgreens, I am done with you. CVS, here I come! read more

This is the absolute WORST pharmacy I've ever had the displeasure of having to do business with. If it were not for the fact that I am required to do business with them by my insurance company I wouldn't step foot in their building. I wouldn't even use their parking lot to turn around in. If you are dropping a prescription off you will be there, without ANY exaggeration, at a half hour minimum, and that's if they are not busy. I have left their building as well as their drive up because I simply don't have the time to waste. They are completely understaffed, some of the staff that they do have seem to always be training, it appears as they have a high turn over rate with their counter staff. The worst part is they don't care, and if you express your displeasure with the ridiculous wait times, they don't like it, they get real nasty looks on their face. I will be glad when their contract is up with my insurance company, hopefully we'll get to go back to CVS. I would give them ZERO stars if I could. read more

My wife & I have been getting prescriptions here for almost 3 years and there is always a problem. Last week my wife went in with her script and her new insurance card and dropped it off. She was told to come back in an hour. When she came back she was told Walgreens did not honor CIGNA insurance. Did the stupid clerk not know they did not take this insurance? Then as few days ago I picked up a script that was not covered by our insurance but I was given a discount and also asked for my needles that were ordered when the script was dropped off. "Oh sorry sir I will get them." This uneducated, immigrant that barley spoke English put the syringes in the bag with the script and I paid. Upon getting home I realize they gave me the wrong size syringes. Today I stopped by to exchange the syringes for the correct ones and brought one of my old ones with me so they knew which one I needed, even though I had bought them here before and they had my records in their computer. The clerk looked me up in the computer and told me even the old syringes that I brought to show her were not the right one according to my script. So for almost 2 years I have been using the wrong syringe. I was then told that they would not take back the wrong ones I had just bought a couple of days earlier, but would be given 1/2 price on the correct ones. At this point I became upset and told the clerk I had to pay for their mistake and would not and wanted to speak with a manager. The manager Joval who has waited on me in the past came over and told me the same thing I would have to pay 1/2 price for the correct syringes. I then told her this was "Bullshit" as it was their mistake. She then told me not to curse at her and said you have to leave. So after spending thousands of dollars between my wife & I at this Walgreens as well as many thousands of dollars over the years at other Walgreens this is how I am treated. I am sending a copy of this review to Walgreens corporate offices and will follow this review if they do the right thing. read more

This walgreens pharmacy is horrible. They make a lot of mistakes and there's always a long line. They need to hire more help.

The Walgreens pharmacy in Lehigh is so frustrating. I've been going to that location for about 2 and 1/2 years. Lately I have such a problem refilling prescriptions. The clerks and pharmacist are never on the same page with the time frame in which I will get my meds. I am always told different things depending on who I speak with. I chose Walgreens because it's one stop shopping. I have no choice but, to find another pharmacy. I've given this place enough of my money and time. read more

This is my favorite place to stop at when I am out and about in town to get a monster energy drink and or a protein bar. They always have my Favorite's in stock. Staff is friendly and checkout is simple. read more

A male pharmacist was arrogant and rude during my visit. He refused to fill my prescription even though it was written in accordance with Florida laws for dispensing medications. He told me he would fill the prescription if I returned the medication filled the previous week (even though it was the same medication but my physician had changed the dose and frequency). I refused as this is fraudulent Walgreens had already billed the medication to my health plan and I had already paid my co-insurance. They had been totally paid for my previous prescription and now demanded I return it. It was not packaged in unit dose it was just loose pills in a bottle. Walgreens would never have issued credit to me or my health plan (United Health Care) for the returned medication as they could not resell it. I notified my health plan of their fraudulent attempt to have me return my prescription that was fully paid for and therefore owned by me. read more

On Christmas Day my daughter gets an infection and there isn't a pharmacy open locally in Naples. This Walgreens 26 miles away was not only open, but processed our prescription within the standard 20 minutes with nothing but a smile on their faces! So thankful to them...well worth the ride there. read more