5 stars to the worker who had to deal with grown kids pushing each other in isles. Dangerous!!!! Their mother obviously heard her grown kids horsing around!!! I shop here all The time and these workers are over worked and understaffed. As well as having to deal with unruly kids. The parent just did nothing. Sad... parent we have to show example tell your kids to behave its a store it isn't a playground! Then another woman mad because her card kept declining! Again this worker was yelled at and told that her voice was too low and she sounded sick but WOW! Horrible customers! Kudos lathrop hang in there the staff is great! The worker let her know there was 4 customer in front of her to explain the situation. I think she was mad because her card was declining! People it take you to have money in the bank in order to buy stuff!! What can a worker do about that!! Manager told me if she didn't come help the store would have closed early!! Thank you to the girl who came I needed allergy medicine! read more

Came on Christmas to pick up champagne;) and bow for a present. Line was long however the employees kept it moving and I was out of there fast . read more

No star at all but I have no choice but to put one. Whoever Walgreens responding to this message, I understand that you get paid just to answer these numerous complaints and do NOTHING. This is a boring job for you. Walgreens is not a good pharmacy and don't have good customer service read more

They are horrible,long wait times for phone calls long lines,always short off staff,if there were a option for 0 stars,I'll definitely check it off! read more

I really wish I would have read the reviews on this specifc walgreens before i placed my order. There photo department is compelete trash. I place an order on 5/11 which says its same day pick up and ready within the hour, hours go by i call to check the staus and they inform me there machine isnt working. Thats understandable the employee states they will cancel my order, perfect. Days go by and i get an email saying my order is ready which i wasnt expecting because i was told it was cancelled but none the less ill go pick it up. I get here and they cant find my order, multiple employees confused and they check the system and it does say my order is ready. They inform me that they dont have the white cover only the black cover I say thats fine ill take it, he then back tracks to say ill have to place another order to get the same cover but in a different color. I asked why i would receive an email stating my order was ready if it wasn't and was told the system does it automatically, which is ridiculous seeing as i placed my order on 5/11 and now the system is automatically saying my order is ready on 5/14. Overall a complete shit show. read more

I don't know why there's many bad reviews on here but my experience has always been pleasant. Recently, I have been sick for the past month or so as well as my mom. It was important to get our medication on time and every time we picked it up, they always had it ready. The pharmacist took time to explain each medication and was helpful with any questions or concerns we had. The line was also short so we didn't have to wait too long. Very nice and friendly staff. read more

This Walgreens is clean, well organized with uber-friendly workers. They did right by me and deserve their fine 4 stars! Tip: They have a clean washroom and a good wine selection! read more

Poor customer service. Pharmacy is overworked understaffed and is not properly trained on customer service. I have been here 5 times this week after getting messages saying prescription is ready to find out only 1 of 5 prescriptions for my son who has been extremely sick is ready. No info or solution. Not until today the pharmacist suggested I take it to a different Walgreens, something that could have been informed to me from day 1 of them saying, "We are still working on the order" . read more

DONT GO THERE employees are too slow and not helpful when finally at the window. Line moves very slow inside and at drive thru.

Reviews for the pharmacy is true. Uncaring & inept workers. I feel sorry for them; that they have become so miserable that they feel the need to make their customers suffer too. Avoid this pharmacy if you can! read more

Pharmacy: Worst customer service, I have ever experienced. Whether you go inside or thru the drive up, the employees (including a pharmacist) their attitude is: they don't give a shite about the customer. The customer is encumbering on the employees free time. Pity the individuals who can't go to another pharmacy. read more

The people at the Pharmacy are not very helpful, unprofessional! No sense of customer service! There are few times where I dropped off prescriptions and didn't get done within 24hrs! read more

pharmacy is empty no customer just one me in line they have2 people working still it's been half an hour I had to wait for them to come and help me read more

This pharmacy deserves a 0. Granted that it is understandable they are short staffed; however, the pharmacist should train their techs how to handle phone calls. For the past 2 days, calling to speak to an employee after 4pm has been impossible. I'll be on hold for 12 minutes, informed via automation that there is 1 caller ahead of me. Then a tech answers with "please hold" and within 1 minute, my call is disconnected. Or my calls are transferred between rings and music. Yesterday I went to the pharmacy and called while i was in line. Their phones were not ringing. It seems they turn off the ringers at some point. They should just add an automation that they are only serving in-store customers at that time and not taking calls! I do not recommend this pharmacy. Unprofessional. read more

Went to Walgreens for pharmacy help, staff acted to busy to help me left and went to safe mart pharmacy and got as much help I needed

I have been going here for years .. this is the first time having an issue.. AND I WAS DISCARDED! I had my 4yr olds prescription filled. I get there to pick it up and it's leaking! If it wasn't for the tech that ended up helping me it may not have been fixed. So as we both wait for about 10min. I get a consult and then a new bag of medication. It was supposed to be a pink liquid. Instead they give my 4yr old MISLABELED bottles with EHITE POWDER SUBSTANCE in it! I call the pharmacy at 6:22pm.. on hold till 6:31 and SO CONVENIENTLY disconnected. Call back and yup PHARMACY IS CLOSED. I speak to the store manager and was told call a 24hr Walgreens! I cannot believe that he didn't even offer to walk over to the pharmacy and get the mgr or someone like the whole pharmacy shut down at 630 and no one was there! This used to be my favorite place! But after there total disregard and unwillingness to correct the problem the same night is disgusting of them! read more

The staff here is over worked. Looks like short staffing, management problem. Also, allowing a customer with a processing problem should be taken out of the Express Lane when there is a long line (3 or more). Clients should not have extra wait time because one person is taking 20 minutes to get processed. read more

DO NOT GO TO THE PHARMACY HERE, Horrible service & those people are so f lazy. The girls there are so damn slow & doesn't even care

This review is for COVID 19 PCR travel test. I liked the fact that they cleaned up everything before they give you the chart and the pen. She even cleaned up the counter. The downfall is the wait time. It is ridiculously long! 1 hour of wait time even with an appointment and it wasn't even a long line on the drive thru. Terrible, terrible wait time! I would suggest for Walgreens to open up both lanes, LEFT lane should only be for COVID 19 testing and the RIGHT one for the Pharmacy. Also, for the specimen label, make sure it is already attached to the container BEFORE you give it to the patient. The COVID container should be labeled with the patient's information BEFORE you give the collection kit to the patient. This way, the patient can check that everything is accurate on their sample. After I submitted my swab, there was no patient Identification on my sample! It was just a blank COVID container given back to the person on the window. I had to confirm where is my identification label? She said she will attach it afterwards. It should be attached to the COVID container so the patient can see that it is his/her name written on the container. This needs to change. Don't give a blank container to the patient please! Make sure there is a patient ID on the COVID container/ collection kit. There was also no explanation on how to access the result. She just said everything is on the paper. Terrible service. Walgreens, please check how the other pharmacy handles their drive thru COVID 19 testing and Pharmacy service. You can learn from them. read more

My time at Wagnngton's done the waste there for prescription way too long!!! I can't believe that The Rx center is still saying we are sore staff for about six months now why don't they get some staff to help in the pharmacy??!?? read more

Worst Walgreens Pharmacy ever... I had enough of this place... I can understand short of staffs, being patience for waiting in line for a ridiculous 45 minutes, then you face a very rude employee that doesn't care about you. No consideration and just doesn't care... I have been a customer since they opened on 2007 but the rudeness, I can't tolerate that anymore. read more

Bullshit ass pharmacist! Waited over an hour in drive thru and they put a sign up right before I pulled up and says drive thru closed come inside. They didn't have the decency to say anything to me. He and all the employees looked at me in disgust like why am I still there. He sees me taking and he just looks at me like as if nothing happened. So he finally got irritated that I was still there and he picks up the phone and says we're closed come inside. I informed him I was in line for over an hour and my daughter is sick and you want me to come inside? He said we're slammed so you have come inside. The he goes do you have a pick up? I answered him yes. Then he walks away and slams the phone down. He goes to a computer across from the drive thru one and he starts yelling at one of the other employees I'm pretty sure it's about me and he goes and picks up the phone and says what's the name? Loudly and rudely just like the first time he answered the phone. And I get mad because he's giving me attitude and yelling at me and I yell wtf is wrong w you? This is how you treat your customers? Told him f*** you! And left. I am not going to be treated that way. My daughter is sick and coughing and needs her meds but screw that I'm taking my business elsewhere. I've been coming here since 2008, I'm taking myself and my family to somewhere else where they can actually treat you right. People like that shouldn't be working in customer services. He needs to learn how to speak to customers. I don't care if he had a busy day and is over worked. There is no excuse for you to speak to me or anyone else in that matter or tone. read more

on 10/20/23 I purchased apple gift cardI tried to redeem the card but the card was already redeemed I walked back in to talk to the store manager regarding the problem and to see if he can help me .it was a waste of time I also called supervisor and no help either .So I did not get my $ back or my product that I purchased. be aware don't buy any gift cards from there avoid the problem. worst costumer service ever I will void Walgreens permanent will never shop there again. read more

Every encounter I've had with the pharmacy staff they are so rude and unprofessional. Literally treat you like they could care less and just want you to go away. So annoyed and if u think about making a covid vaccine appointment they will still have you waiting. The lady literally told me on the phone "well yah if there's other patients here than of course were going to have you waiting could be an hour past your appointment " so FYI if you have kids like me. Is it so hard to treat people with respect anymore? Would u treat your mother like that? Let's do better people! read more

I have been calling them for two days now they claim my doctor never transferred over the prescription but I drove all the way back to the doctors and they showed me proof of them wanting it out. I just need my prescriptio. read more

30 MINUTES... I PERSON IN LINE AT PHARMACY .... If I could give less than one star I would. I stood in line at the pharmacy for more than 30 minutes. There was only one person in front of me when I got there. Then when it was my turn the cashier went to help someone in the drive thru that came well after I did. I looked behind me in line and no joke, there was 10 people behind me. 30 minutes later it was my turn and I asked the man working if the over the counter medicine I was buying can be picked up in the drive thru because they were getting help faster than standing in line. The mans smart ass comment back was that they are all helping people. He wasn't even there when I got online. He also said that because I have to sign for the over the counter medicine, that was the reason I can't get it in the drive thru. Duh lots of people have to sign for prescriptions in the drive thru. I'll find some other place to get my medicine. I have boughten from them for many many years.... not anymore! read more

Really tiny Walgreens compared to others. Not too much in stock. Pharmacy staff is friendly and helpful

Too much waiting and rude , I called for refill, stayed on hold for 17 minutes , all I got told we will see and hang up

I love shopping here!! Micah is a great guy! Always helpful! I want to give a 5 star but ... the lines are always big when I get off of wrk and stop in to get my needs. Seems like he's the only cashier at times. Maybe hire some more people... I see one or two other people workin but never come help with long line waits! Theirs a female manager I asked for help and she made it seem like it was a issue. Heavy set Asian girl!!?? Isn't it her job to help? How can a rude unhelpful person become a manager. Micah is a great addition to team, very pleasant and always apologetic for the line and wait time. Why doesn't this manager go help with long lines. Lucky for customers Micah can keep line moving..!! I don't get to come in day too much I get off work at 900pm so this is time I come. Give this guy a raise or promotion. He a hard worker!!! I appreciate his hard work to get me in and out! Store is clean! Easy fast stop heading home from work. Two thumbs up! read more

This is the most incompetent pharmacy I've ever dealt and probably would win gold in the incompetent pharmacy Olympics.... I have a work related injury and a workers compensation claim already approved. I had spine surgery and I unfortunately had the meds sent here. I have now been here 4 times and they still don't have my meds. The first time I called ahead and explained everything because I didn't have the workers comp rx card. I was told not a problem it's in their system so I didn't need it. So I come in and they say they won't fill it because I don't have the very card they literally just told me I didn't have. So I call workers comp and they call Walgreens themselves to confirm everything. Workers comp then calls me back and says everything is good now. So i drive down for the 2nd time and now they tell me they can't fill it because it wasn't approved by workers comp... I say what I literally just spoke to workers comp who called and spoke to you and it was approved. And of course it's now Friday after 5 so I can't get ahold of workers comp until Monday. Monday i call workers comp and againam told all is good and ready to pick up. So I again go to Walgreens and now I'm told they just need to fill them and come back in an hour..... so I come back 2 hours later just to be sure. I'm given 1 of the 4 meds. I ask for the other 3 and I am told they were never approved so they sent them back. At this point I'm pissed.. I call workers comp while here at Walgreens who again confirms they are approved and have been approved for 4 days. So i got the name of the head pharmacist (sarah) and workers comp was going to call her directly to find out why they are having these issues. Hopefully the 5th time will be the charm and I will absolutely never make the mistake of coming to this pharmacy ever again.... Oh and I can see it's not just me, everyone in line Is having the same issues. The guy that was in line infront of me earlier was told to come back in an hour just like I was. He also waited 2 hours like I did and they are telling him to his face that they would never say 1 hour and that they never even started to fill his rx. I actually stood up and told them they told me 1 hour as well and I was inline after that guy. If you value your health then never ever get a rx filled here if it's important. They are absolutely incompetent and will straight lie to you like they lied to old man in front of me. And several people in line are telling them they Walgreens called and said the rx was ready but they are telling them its never been filled. They are a danger to health of the public. read more

The pharmacy staff refuses to pick up the phone when you call. When I call to complain about problems with the pharmacy, the store manager also appears to refuse to pick up the phone as well. I made an appointment online to get some vaccines. Went into the store and back to the pharmacy. At first they lied and said they didn't "do the one" that I had asked for, which is a clear lie. Then when I asked about a second one, the staff realized they couldn't use the same lie and told me "The pharmacist isn't here", which was also a clear lie. He was there, filling prescriptions. Hey Walgreen's, if your staff just lies and won't give vaccinations then please don't offer them as a service. HORRIBLE STORE that has made me switch to using another non-Walgreen's pharmacy altogether. read more

the reviews speak for themselves and I should have listened, NEVER COME HERE IF YOU ACTUALLY NEED HELP! they are severely short staffed all the time (though that make sense since most workers are rude to customers AND each other) The pharmacy is either never open or always closed early with rude staff that don't seem to care about anyone but themselves, and when you try to call they just send you back and forth from the front desk to the pharmacy multiple times until they just hangup on you (has happened to me twice!) Staff at checkout are rude and dismissing, and checkout lines are always 30 minutes or more, especially when they always have problems with their card reader. Overall this place is a huge mess and basically a waste of space in that parking lot. read more

This is a brand new store in Lathrop. My daughter ran out of allergy pills and of course didn't tell me until I was walking out the door to go to work. Kids!! Anyways, I didn't have the heart to make her go without and suffer all day so I told her I would go and get her some more pills before I went to work. Unfortunately, we live in Weston Ranch and there is nothing but Food 4 Less which doesn't sell her allergy pills. So the only other Walgreens or drugstore that I know of is Downtown Stockton. I didn't feel like driving through the hood so I thought I'd try the new Walgreens in Lathrop. I should have checked the store hours instead of just assuming that they were open 24 hours (which they're not!!!). I got there at 7:45am and walked up to the door and saw that they don't open until 8am. UGH!! At that point, I had no other choice but to wait. Okay so 8am rolls around and the doors are still not open. 4 other people are now standing with me waiting for the place to open. An employee comes over to the door and yells that it will be 4 more minutes. WTF?? Hello I'm supposed to be in Lodi at 8am. Obviously I'm going to be late but open the f***ing doors already!! So I yell back that it's past 8. Then other people started getting annoyed. I guess the guy realized he had some pissed off people so he ended up opening the doors...at 8:05!! So honestly I didn't really notice much about the store cuz I was in a big hurry. It's big and clean. That's about all I can tell you. The moral of the story....don't go first thing in the morning if you're in a hurry! I didn't actually get to work until 9am!! read more

Staff was not helpful with western union and didn't seem to know anything about it. I had to go back and ask where is the transfer number cause there is so much bs on receipt. I paid for fast money but because of this it was held up for a day for someone being able to pick up on the other end read more

I have never wrote a review for anyone ever. But the way that i was treated today is disgraceful! They made me wait 3+ hours to try to get my medication and they still have not even given me my medication. I'm in my car in pain as I currently have a bad flu and i've never seen this pharmacy be this slow. Something is wrong with management. They've told me that they might not even have my medication ready today because they will close in an hour... i've BEEN WAITING 3-4 HOURS!!!!!! In the parking lot doing turns in line. Everyone else keeps getting their medication but why not me!??? They are treating me with no respect. The lady at the drive thru told me that she doesn't even know when it will be ready. How do you not know this type of stuff? You're dealing with medication! Which are time sensitive for some people. I will tell my family to never come to this Walgreens and start choosing another pharmacy. Worse treatment i have ever had. Ever! I hope Walgreens sees this and reaches out to me because this is not right. read more

Terrible customer service. Called about a prescription and I was on hold for more than 20 min without ever getting to talk to someone. They picked up and said "we'll be with you in a moment" and straight put me back on hold without even getting a chance to ask my questions real quick. Super annoyed read more

Always has good deals here. Store is always very clean and stocked. My main problem is that i have yet to find a cashier who is nice or in a helpful mood. It doesnt matter what time of day you go. Pharmacy ladies are very helpful and attentive. read more

Well I ran in to get buns hot dog buns n they had none just a bit like awwwww man! So I had ran in n ran out just disappointed but life goes on ! Now on a hunt for hot dog buns read more

oh they are bad very slow lazy will tell you any over the phone, oh now just as save marts pharmacy is closing all records transferred to Walgreens Omg closed on weekends because they have no pharmacist read more

The Walgreens Pharmacy is the worst customers service I have been there for so many years as I refilling my regular medications...: Specially the Supervisors and managers dealing with customers complain they don't discipline their workers or employees to be responsible respectful and accountability and teach them to learn how to do a process dealing with customers problems...instead they covering and protecting their employees fir such a bad behaviors.....They don't deserve even a star on my book I still believe that good employees become good businesses good luck to this department if they continue doing this to bad behaviors to their customers like me... I believed in KARMA..... Walgreens is the worst Pharmacy to get you medications.....I am switching to CVS Pharmacy will see how they will treat me there ..But I am sure I rather move or take out my (Walgreens)business and find who deserve my business and I will ask all my media's friend to do the same... read more