I finally switched my prescription service to CVS after several poor customer service experiences at the pharmacy. From always being out of stock of something to always getting a text that there is an insurance delay or denial. Called my health insurance provider and asked them to confirm with Walgreens that the prescription was covered. The Walgreens staff had been entering the prescriptions incorrectly. That was the final straw. I sent that same prescription to CVS, it was filled without delay or incidence. Im not sure why this location pharmacy is still open. They have the most incompetent staff I have ever experienced. read more

worst drive-through I have ever gone through in my life every time I come here I gotta wait 25 to 30 minutes outside while people are just walking by inside the store doing absolutely nothing if they don't wanna work just send them home and close the store down read more

Walgreens - The worst drive-through I have ever seen in my life. every time I come to this Walgreens I have to wait between 20 to 25 minutes - Drugstores Near Me - Hollywood, Florida

I am truly disappointed and frustrated with the service at this store, especially the attitude of the employee on duty around 9:00 PM on August 14, 2026. I had placed an order online and received a notification that it was ready for pickup--meaning the items were already prepared and the staff simply needed to retrieve and hand them to me. However, when I arrived, the store was busy, so I waited in line for my turn. When my turn finally came, the cashier said he was busy and told me to wait (even though the task required nothing more than walking to the pickup area, checking the order, and handing it to me). I agreed to wait, but when I asked again after about 10 minutes, I got the exact same response: he was too busy and refused to get my order! What kind of service is this? I was initially very understanding and patient, but he took advantage of that patience and behaved unreasonably. Frustrated, I left. But I cannot believe they even sent a message stating the order had been picked up, when in reality, I never received anything from the store (the manager can check the security footage if they wish). Needless to say, I will never return to this location; there are plenty of Walgreens stores nearby, and other branches certainly wouldn't have such terrible service. I have never left a negative review for any store before, but this time will be the exception! read more

Walgreens - They sent me a message confirming receipt of the goods, even though I had left empty-handed! - Drugstores Near Me - Hollywood, Florida

Needed body wash & it's locked down like Fort Knox had the Dumb lady arguing with me telling me to push a button that's obviously missing so I went to the perfume and pushed that one Cpl times ! She ask if I needed anything else I said nope just gonna take a video of the MISSING BUTTON ! Guess what she was fixing as I was paying and leaving!! read more

This place is dreadful specially the Pharmaceutical part non customer service, no Empathy what so ever now they close at 6pm in weekends when most people look forward to going and getting their prescriptions vs the weekdays.. the rudest pharmacist and techs you can encounter. read more

Walgreens - Store front - Drugstores Near Me - Hollywood, Florida

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Literally the worst Walgreens. Drive thru is impossible. Always a long wait and usually requires multiple attempts at getting what you need. Lack of empathy or care. Employees are overworked- they keep cutting the pharmacy hours. Not surprising. Prescriptions in bags, just laying on the ground. No sense of organization or pride. Save yourself time and frustration by avoiding this location. read more

PHARMACY I had an absolutely unacceptable experience at this Walgreens. The staff, in general, treats customers with indifference and a lack of professionalism, which is already concerning -- but what I went through regarding my son's medication goes far beyond any limit. My son needs heart medication, and I pick it up at this location. Despite calling in advance -- even the day before -- to confirm the medication is available, every time I go to pick it up, I'm told it's "not ready," even though the system gives me a specific pickup time. Today was the last straw: I tried to pick it up starting at 11:00 AM and returned four different times until 4:00 PM, all without success -- despite receiving a call confirming that the medication was at the store. What was most infuriating happened at 4:00 PM: I went through the drive-thru and was told once again that the medication wasn't ready and to come back in another hour. At that exact moment, while still at the drive-thru window, I received a call from the manager, telling me the medication was available inside the pharmacy. I immediately went in, and when I spoke to the manager to explain what had just happened, she completely ignored me and responded in a hostile manner: "Do you want the pills or not?" To make things worse, she then told me they didn't have it after all and that I would have to go pick it up at a Walgreens in Miami. This is not just disrespectful -- it is a serious act of negligence. They are playing with my son's health, and that is unacceptable. This type of mistreatment and irresponsibility should never happen, especially when dealing with critical medications. I demand an explanation and an immediate solution. This inhumane treatment cannot continue. Tuve una experiencia absolutamente inaceptable en este Walgreens. El personal, en general, atiende de forma indiferente y poco profesional, lo cual ya es preocupante, pero lo que viví con la medicación de mi hijo sobrepasa cualquier límite. Mi hijo necesita un medicamento para el corazón, y lo retiro en esta sucursal. A pesar de llamar con anticipación --incluso un día antes-- para confirmar que el medicamento esté disponible, cada vez que voy a retirarlo me dicen que "no está listo", aunque el sistema indica una hora específica para el retiro. Hoy fue el colmo: intenté recogerlo desde las 11:00 AM y volví en cuatro oportunidades distintas hasta las 4:00 PM, sin éxito, ¡a pesar de haber recibido una llamada confirmando que el medicamento ya estaba en la tienda! Lo más indignante fue lo que sucedió a las 4:00 PM: al llegar por el drive-thru, me dicen una vez más que el medicamento no está listo, que vuelva en una hora más. En ese preciso instante, estando aún en la ventanilla, recibo una llamada de la manager diciéndome que el medicamento ya estaba disponible dentro de la farmacia. Procedí a bajarme inmediatamente, y cuando hablé con la manager para explicarle lo que había pasado, me ignoró por completo y me respondió de forma hostil: "¿Quieres las pastillas o no?". Para empeorar la situación, luego me dijo que no las tenía, y que debía ir a buscarlas a un Walgreens en Miami. Esto no es solo una falta de respeto. Es una irresponsabilidad grave. Están jugando con la salud de mi hijo y eso es inadmisible. Este tipo de negligencia y maltrato al cliente no debería ocurrir jamás, y mucho menos cuando se trata de medicamentos tan delicados. Exijo una explicación y una solución urgente. Este trato inhumano no puede seguir repitiéndose. ---- read more

I don't normally have a problem with your store, but today, the customer service was at its all time worst, nobody wanted to help me, and those that finally did help me made me feel like I was annoying them. I was aggravating them and spoke to me like I was complete idiot because I couldn't find what I was looking for read more

Not my favorite store but convenient to go to. They have all the typical stuff one would find in the store. I stopped getting my meds at this store because the pharmacy department was so rude and long in line that I could not deal with the attitudes as well. So I go elsewhere to fill my prescriptions with zero stress and I would travel extra for a better vibe. Today I went in to look for a hair product that I use, but they did not have the brand so I left. They do however have some good prices on vitamins if you use this. Parking is ample. read more

This is my local Walgreens and I often come to get last min toiletries. This location seems organized and stocked well. The sales employees are a hit or miss so if you are lucky you will get good service. The pharmacy seems to always be a mess and never have the medication ready on time. read more

This is an older formatted Walgreens that was built from the ground up. So, it's a completely different layout than the ones built within the past five years or so. I needed to pick up a prescription and this is not my regular location. I explained the situation to the pharmacist on duty and it went a lot easier than I thought. I told him I would wait and walked around the store. In literally 3 minutes or less my name was called and I was on my way. Great customer service and when speaking with the pharmacist it was obvious he was empathetic to my situation. read more

It would be a negative starts if that was an option. After noticing the line not moving in the pick up drop off line after 10 min because the tech was giving a "consult" in that line to 3 people; I went to the window for the pharmacy where employees come in, there was a store manager there "chatting " with the pharmacy worker laughing and cutting up. I asked if there could be help as the line wasn't moving and there were currently 13 people in line. His reply was: You have to be patient. I finally get to the beginning of line to pick up my husbands script after 15 min of standing there and had 4 items that I put on the counter to be told. You have to go to the line in the front of the store, I can't ring that up because there is a line. Mind you there was no signs indicating as such. It has been over 15 years since I stopped going to this Walgreens, and I live 1/2 block from there. The employees are rude and unhelpful; but worse; management is just as bad. Two CVS moved out of our area and I would still rather drive 20 min to deal with a Publix. read more

This is by far, the Worst pharmacy. Long wait in their drive through, even though it has only one or two cars. Oh, and they could care less.

The pharmacy staff is useless. I was put on hold 6 times before the same technician would listen to a word I had to say and then proceeded to lie and say he was unable to move a prescription from one location to theirs. They need to tighten up badly. Terrible service read more

Possible the worse pharmacy ever and they tell you a time and then make you wait another 20 minutes after the time. Everyone on their cellphone and not wanting to help anyone and will be contacting corporate read more

Came here a week ago trying to get a passport photo made. They gave me some run around about how they can't do them currently. Fast forward to today and I decided to call prior to actually driving up to them to waste time. They again are still not doing any passport photos. Why advertise and say you'll do them, yet you won't? I believe the staff here are just lazy and do not want to do their jobs. Bottom line this is the WORST Walgreens in south Broward. I'll just drive to one in pembroke pines or davie..... read more

It's like the pharmacy wants me to die. They lie about filling prescriptions on a regular basis saying "yes we will fill it for you" when the medicine isn't even in stock. I rely on my daily meds and I couldn't stress that enough. Not only do the lie but good luck getting them on the phone as well. This pharmacy is the most irresponsible pharmacy I've ever had to deal with. If you rely on your meds AVOID THIS PLACE AT ALL COSTS! read more

The slowest place i have even been too! I pulled into the drive threw to pick up my prescription. I pulled in at 6:47 I was 2 cars back & it is now 7:15! It's not just Friday. They are this slow whether it's Tuesday, Sunday morning while church is still in season, it doesn't matter & i feel that they don't care. They also don't ask you if you have any questions in reference to your prescription medications. Finally 7:16 i make it to the window. As i can see, ALL of the staff in the pharmacy need to learn time management. Running around confused. Pulling and putting back the same prescriptions in confusion. After this, I'm doing myself a favor and switching pharmacies as well as doing them the favor of one less customer since they can't handle a 5-10 people rush inside & outside! 7:18 and i still haven't been acknowledged. This place is sad read more

This is the absolute worst pharmacy. Be prepared for very long wait times with no acknowledgement that your waiting in line. The norm with this Walgreens is a ridiculous long wait and they seem unhappy and understaffed. This was not always the case; it just got worst over the years. read more

I know a lot of people can't stand waiting in line, that's why I walk inside if there are more than 2 cars. Beyond thankful for the Pharmacist, Rachel. Today I went and not 1 car was in line (same experience the last 2 times. I make sure to go during slow hours on purpose). Rachel thoroughly explained everything I needed to know and more. She was patient, polite and I am SO glad this location hired an A+ pharmacist like her. She even told me to feel free to come back and follow up with her. She made my day so much less stressful, she deserves 5 stars read more

I have no idea what happened to this store but it is TERRIBLE NOW. The PHARMACY is bad, completely disorganized, and lacking any system at all. (what kind of manager is running this place?) Multiple times I have had to wait OVER 30 minutes in the drive thru, or indoor line. I have come into the store after my prescription should have been refilled only to find they haven't even got to it yet. Most recently I waited in line for 22 minutes (indoor) only to be told my prescription was not ready yet. I came thirty minutes later than when they said it would be ready. There was no apology for wasting my time or anything. So, I had to come back later and wait in line again to get my script. I used to love coming to this store, but I think it's time for a change. Either they fix the issues or they'll keep losing customers. read more

I left after waiting for over 20 minutes with only one car ahead of me at the window. Tried to call and was on hold for 28 minutes. They answered & hung up before I could say hello. I called back to hear more than 3 callers ahead of me. This is a horrible Walgreens. read more

Got a confirmation email to get Covid test at this Walgreens location, with specific instructions. I arrived and they said they were no longer administering Covid tests. Why send me the confirmation? The pharmacy person was rude to boot. It's not just this location. Walgreens overall is totally disorganized, sloppy, understaffed and nasty to customers. I'll be switching to CVS. read more

Today was the most disgusting service I've ever had. After being told that my prescription didn't have a genetic (which it did) I was send in a goose chase back to my doctor and when I returned was met by a Spanish lady rolling her eyes telling me I had to wait an additional 30 mins. She told me to go to another Walgreens and have them call for my prescription. She then walked off laughing. Finally a young African American boy called the other Walgreens and sent my prescription there! Oh and he told me it would be ready in a hour after waiting 20 mins to get them to do any actual work! Anger doesn't begin to describe their insensitivity! Disgusting! read more

Went there for covid booster, they did know about new booster guidelines or even there was a new booster for varients. I made the appoitment online. Had to leave I had no confidence they would even give me the right shot. read more

My husband has been getting his prescriptions filled here for over 8 years. Our insurance only covers Publix pharmacy, unless the Publix pharmacy is closed. If we call in our prescriptions after 9 PM (when Publix is closed) the insurance will automatically authorize it at any other open pharmacy. Since Walgreens has convenient hours and a drive thru, we have been filling them here. The pharmacists had previously been professional and did their jobs by calling the insurance company for authorization. Tonight however, the pharmacy tech was so rude and refused to do his job. He also refused to let him speak to a manager, saying only that we should leave a message. It was a matter of making a simple phone call. Other pharmacists have been doing it for years. Now we will be taking our business elsewhere because of this rude technician. read more

I had my Booster Vaccine there today. Susie was the young ladies name. She did an outstanding job from the paperwork to the shot. Thank you Susie! read more

My husband dropped off a prescription at 2 pm today, he went to the drugstore Over 3 times. Every time, they said com back later. When I found this out I called right away.. at 8 pm, 4 hours later. Btw, it was only Ibuprofen, and amoxicillin. No big deal. But he is in a lot of pain, and also has a heart murmur, after dental surgery, antibiotics are crucial. The lady who assisted me could not care less. She said the reason that The prescription was not ready, was do to a miss filing of the insurance. every time they went to pull up the insurance, it got kicked back because we pay cash. we don't have insurance. .? why didn't Walgreens call us up and tell us there was a problem with insurance? Further more, she said she would fill it later, and if not today, then tomorrow. I Did explain earlier that my husband has a more heart murmur and needs his prescriptions tonight.. she said wait for a text message and then come on in. But she said she could not guarantee availability, it was only ibuprofen and amoxicillin, what is this world coming to?? read more

The customer service in this store is so bad and I use the pharmacy only to be talked to so rude and wait forever. My insurance only uses Walgreens and I have complained because of horrible service. Assistant store manager standing right there as the clerk in pharmacy spoke to me so nasty.Then you can't switch and they know it so they don't care. District manager needs to handle this store customer service because they left that home. Harvey and techs are the worst. Bad for business. I can't wait to turn my insurance off. Avoid this store like the plague. I rather pay for my RX than go here. They all need a customer service coarse. read more

I waited in the drive thru for 25 minutes for my medicine. The service sucks and the employees are slow and lazy with getting the medication to the patient at a reasonable timely manner. The manager needs more training on how to give good service for this property. I will more to another pharmacy for better service. I recommend-that who ever reads this do the same. Here I go again it's 5 pm 9/25/19 sitting in line at the drive thru pharmacy wait to pick up my medicine. I put in my medicine at 2 pm and now I have waited so far 20 mins and running my gas to 3/4 of a tank and the line is moving like there is Unexperienced pharmacy employees behind the counter and the time keeps running. Looks like the manager is training all of the employees. It's now 530 pm and just pull up to the window for them to tell me that is wasn't ready and to come back in two hrs. read more

If you need meds fast, don't go to that Walgreen. It took me 3 times going there to get my meds.lack of communication and terrible service especially drive thru read more

Staff is always extremely friendly and I can always find exactly what I need in a quick time frame. Much better than most Walgreens.

This review is regarding the pharmacy department. I always go there to pick up my grandma's medications. I always get great service when I get the pharmacy technician Marvin! He's polite and gives exceptional service! Thank you! read more

photolab never anyone to help always need to ask the front cashier to call. Cashiers are friendly and pharmacy staff but the rest you can walk by them and they dont even say hello. read more

No stars long lines One register open And yes Attitude when I asked if any other register open read more

Ugh! Do not go here if you have somewhere to go. There could be absolutely nobody in line and you will STILL wait! Most of the Pharmacy staff are very rude and unhelpful, especially Joycee. I had to wait ten minutes while she did other stuff and I was sitting at the drive thru with about six cars behind me. After waiting too long I pushed the call button only for her to answer rudely "be right with you" Then she preceded to take the garbage out, talk with the other guy then after another 5-10 minutes she decided to help us. When I complained about the wait she said absolutely nothing. no apology at all. She did not ask if I had a question or anything. I am appalled at how rude she was to me! I have been coming here for a long time and waiting has always been an issue. Tonight has finally moved me to take all of my scripts to CVS. I Have been a long time customer of walgreens but thanks to Joycee I will now be a loyal CVS customer! read more