While I never have a problem with the rest of the store most everyone else who works here is awesome, I don't come here to grocery shop, I come here to get my medication. Every time me and my husband come here and there's a certain pharmacist behind the counter, it's a horrible experience. An older black female pharmacist with glasses who I've never seen smile once or even greet or talk to people respectfully. Me and my husband had to deal with this person a few times prior.
One incident was right after our car was hit from behind, we got injured and was getting medication filled. Only a couple people were in front of us and we were the last, or third, in line with no one else behind us. Apparently it was about a minute or so before their lunch/break time, as after the person in front of us was helped, she closed the window gate/blinds just as we moved forward, saying they were on break and to come back in 30 minutes, an hour, I don't remember. I remember voicing, "Are you serious? We're the last ones! We can't come back"...And down goes the blinds. We basically had to walk around the store for the amount of time it took for them to return.
Whenever we encounter her or listened to her when we visit this CVS she is rude and doesn't treat anyone kindly from what we've encountered. She comes off as not liking her job, not liking whomever she is helping, or both. Any joy, positivity, or politeness you may have had when coming in, gets suck out when dealing with this person and you wind up leaving bitter and disgruntled.
The latest incident was getting different medications and my husband left to fill it as I was in pain. Next thing I know I get a call asking me which part I wanted filled on the prescription. I was confused because I didn't know what she meant. I wasn't there so I don't know what was said to make her ask that. So I said all of it, unless there is something else she suggests that might be cheaper in references to pain patches. She said she just wanted to check (Mind you I NEVER had this happen before) and then started dismiss me to hang up, but I tried to get her to listen to me to just do whatever my husband stated as he should be there and I don't know what was going on, but she continued talking over me, dismissing me, and then hung up.
Called my husband to ask WTF, who never knew she called me, and then went to make sure there was no confusion, but dismissed him saying she already spoke to me. He said that she was, ONCE AGAIN, very rude
This is definitely not someone who should be interacting with customers at all, especially when most of them are having a bad day already. You don't pick up anti-inflammatories and pain-medication because you're having a terrific fabulous day and are all smiles. Getting greeted by an employee who doesn't reflect your inner present self makes a BIG DIFFERENCE..
The last thing anyone needs is a customer dis-service worker who doesn't care if they come off as bitter, bitchy, rude, and just not giving a shit. You don't like you're job, don't take it out on the customers. read more