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    Walgreens

    4.5 (2 reviews)
    Open 8:00 am - 10:00 pm

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    4 months ago

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    9 months ago

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    CVS Pharmacy

    CVS Pharmacy

    2.1(24 reviews)
    7.8 mi
    $

    Terrible customer service. Lady at the front was absolutely no help when trying to get in touch…read morewith the pharmacy. Pharmacy phone rang for 10 minutes before I hung up. Worst staff and employees I've ever experienced and I hope management does something. Terrible. Do not do business here.

    Sitting on the corner of Gallatin Pike and Due West, this CVS is hit and miss with service and…read moreexperience. To start, this area of Madison is not the best, so the exterior/parking lot stays scattered with trash and litter, and it is normal to be accosted by folks walking or out. This is no fault of the store itself, but just a heads up. The interior of the store has seen a revamp in the past few months with the update of the HealthHub first, followed by the front register area and now the updates are starting to hit the actual store and pharmacy, which is great. HealthHub has been hit and miss with service. Appointments are required, but have no real impact on your wait or seen time. The nurses are not exactly friendly. It is weirdly very transactional, but I guess I can understand when they see a constant flow of folks for all types of stuff. After my second visit to the HealthHub, I actually chose to get me a primary care physician as I couldn't do it another time. This location is my primary pharmacy and I will say that the pharmacy is easily 5 star for me. The pharmacists are always great, I love the messaging system for prescriptions and enjoy the ease of getting any needed vaccines. Overall, not the best CVS, but I am happy with the pharmacy.

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    CVS Pharmacy
    CVS Pharmacy
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    CVS Pharmacy

    CVS Pharmacy

    4.0(3 reviews)
    4.4 mi
    $

    I've been to this CVS for my aunt and mother quite a few times, and everytime I'm dealing with the…read morepharmacy department, the pharmacists there seemed very irritable and not friendly at all. This last time I went it was for my Aunt to pick up some prescriptions for her. Mind you, my aunt is disabled and she isn't able at times to pick them up herself. So, I went to the pharmacy department and told them I was picking up some medicine for my aunt. I gave them her DOB and name. However, the lady there looked very confused and asked why my aunt isn't here to pick up her own medicine. I kindly explained to her that my aunt is disabled, and at times, her disability prevents her for getting her own medicine, so I try my best to help out. Then, the lady at the pharmacy department scoffed and told me to wait to get the medicine. I sat down at the waiting area and waited for about 8 minutes. The lady comes back to the counter, and said that my aunt didn't have any prescriptions on file. I told her that was impossible because I just dropped those prescriptions off for my aunt two days prior. The lady went back to her computer, started typing for about 4 minutes and said that they wouldn't be ready until Sunday. Now.. Why did it take all that time, all that confusion, just for her to say they aren't ready today??anyways, I told the lady that's fine, and I said have a good day, and she didn't say anything back. It's fine, I wasn't upset, but still, I just felt a little disrespected. So, I called my Aunt on the phone, and told her the situation and she told me that she will get it filled this last time at this CVS and she will switch pharmacies because she doesn't want to do business with a particular establishment that disrespect their customers. I would've gave the review 1 star, but since the lady at the front of the store ( not in the pharmacy department) was really kind to me, I didn't want to blame the whole store on just that one person in a single department. Overall, I don't plan on going to this CVS again. It's not worth the rude behavior.

    The pharmacists Emily and Jim are both so kind and truly do care about the health of their…read morepatients. Not only do they know a lot of the patients by name but they always know information about them and they're family and they learn this by communicating with them. It's not everyday you come across this type of people who genuinely care about not only just filling someone's prescription and making money off of them but care to know more about the person. Almost everyone that works here knows the patients by name that walk up and make you feel welcomed. This pharmacy is defiantly one to give a chance! The front store staff is just as kind and are willing to help you find anything you need! Store is always organized and clean and I don't have to worry about being neglected as a customer needing assistance.

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    CVS Pharmacy
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    Walgreens

    Walgreens

    1.6(7 reviews)
    4.3 mi

    Injured my leg at work today and hurried to this store because it was the only location open with a…read morecompression calf sleeve in stock. The woman working the register was very nice and asked the manager if she could price match the walgreens.com price because it was four dollars cheaper to order it online for pick up or to order it online regardless. He said no and that they do not price match. Waste of a trip because I can just go buy another at a different store tomorrow. I've included the Walgreens price match policy with my review. The fact that people will blindly follow non-existent and/or incorrect policy and completely neglect the humanity in the situation they are dealing with when it comes to medical products/customer service is insane. When I got to the car and saw another store chain in the area had a better product in stock and would be open tomorrow before I have to work - I went inside and made the same manager who refused price matching return the item for me.

    This has got to be the slowest pharmacy I have ever been to!! They sent me a text saying they had…read morereceived my prescription at 12:41 and it is 3:28 and Im still waiting. They act like you ain't got nothing better to do then wait on them!! And if you say something or ask them how much longer , you will regret it. The last time I brought mine here after waiting three and half hours I ask about it and she said we will text you when they are ready!! As I sit there I could hear them telling the people at the drive thru to check back in forty five minutes!! So it took them 45 minutes to fill theirs but it took them almost four hours to fill mine!! I only have two prescriptions!!

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    Walgreens - drugstores - Updated May 2026

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