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    4 years ago

    The customer service at this location is great. Ramon goes above and beyond to do whatever he can to help customers.

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    Guilderland Vision Care

    Guilderland Vision Care

    3.0(6 reviews)
    0.1 mi

    I've been going to Casey Vision for over 30 years and have always had a great experience with the…read moredoctors. They're knowledgeable, kind, and provide excellent care. Unfortunately, what has consistently taken away from that experience over the years is the front office staff--specifically, Joanne. Joanne has a long history of being dismissive, unhelpful, and at times, openly rude. Years ago, she refused to release my prescription for a snorkeling mask until I spoke to the doctor, which felt unnecessarily difficult. Last year, when I got glasses from their office, no one explained they were progressives--and when I had trouble adjusting, the process to fix it took multiple visits. There was no guidance or accountability on her part. Most recently, as I waited for my appointment, she loudly said to another staff member, "There's the girl who was a problem." I hadn't even spoken yet. When I asked to set up a time to look at frames, she said there was nothing available, despite it being well before closing. It was very clear I was being intentionally pushed away. What really stood out was how familiar this behavior seems to be. When I casually mentioned my experience to a coworker, my boss overheard and said, without hesitation, "That sounds like Joanne from Casey Vision--that's why I don't go there anymore." I've also noticed several other reviews here mentioning her by name, which unfortunately lines up with what I experienced. The doctors are great, but Joanne makes the overall environment uncomfortable. I hope the practice takes this feedback seriously, because no matter how good the care is, the experience at the front desk sets the tone--and she's driving patients away.

    I picked this office based on Google reviews (which were very good.) I went for my first exam with…read moreDr. McCann and was very impressed. She took her time to do lots of different tests and was easy to talk to about what she was seeing. I was confident in the results and thought the price was very reasonable. Would happily recommend. 1

    CJ Sabatini Opticians

    CJ Sabatini Opticians

    5.0(4 reviews)
    0.3 mi
    $$$

    There are so many places to get glasses it is (or was for me) difficult to know what business to…read morechoose. I have had some not so great encounters over the years and when it came time for me to consider getting glasses again I was not looking forward to the experience. Honestly, I chose CJ Sabatini because of their proximity to where I live. I very much like to support local business. So, I make the appointment to get my exam and glasses and upon arrival the first person I encounter is Chris - the owner. From the minute I met him I knew I was in good hands. He was very friendly and treated me respectfully and it was obvious he appreciated my business. He was not being governed by some franchise pressures to meet sales quotas and up sell. Chris was genuinely interested in me, as a person. So much so that there would have been a small balance over and above what my insurance would allow and Chris just said "forget it" and only charged me the insurance reimbursement amount. How many places would have turned down the opportunity to make addition money - regardless of how small that amount might have been? In short, Chris is a star. His pricing is very competitive. He delivered my glasses exactly when he said he would. He is an honest, reliable, businessman and he is the only one I will purchases glasses from when I need them again. his staff is also wonderful. I, unfortunately, cannot remember the name of the young woman who is at his front desk but she is all personality, super friendly, and a pleasure to work with.

    Excellent service from opticians who care about their customers. The process was streamlined…read morewithout making me feel rushed.

    CVS Pharmacy

    CVS Pharmacy

    3.0(2 reviews)
    2.5 mi

    This pharmacy refused to refill my thyroid medication because they thought I should be taking a…read moreDIFFERENT thyroid medication. I had previously filled the scrip at this pharmacy. When I went to get it refilled, they tried to make me change the scrip. The doctor's office contacted them and told them to fill as ordered. They said it would be in in a couple of days. Then they told my son they could not get that medication at all. I'm pretty sure they didn't notify him of that until he called and specifically asked after he waited a couple of days as they said. Oddly they had it 30 days previously when I first filled it at that location. Other locations can still get it. The upshot is that by the time I wrested the scrip away from CVS and got it filled elsewhere with no problem - which I have been doing for over 30 years on a regular basis at a wide variety of pharmacies all over the country - I had been out of my thyroid medication for 10 days. Also please note, it is SPECIFICALLY illegal for a pharmacy to substitute one thyroid med for another, even if the only difference is the brand - and this was not JUST a brand difference. They wanted to switch me to a thyroid med that had a totally different formulation and would NOT have treated my condition adequately. And one, I might add, that I had been tried on before and was dropped because it was not adequate to treat my condition. But of course the pharmacist who did this is not a doctor and does not have access to my medical records which is why HE/SHE SHOULD NOT HAVE TRIED TO FORCE A CHANGE IN MEDICATION. The fact that they tried to slide this through the backdoor by trying to get me to get my doctor to change the med doesn't make it any better than a flat-out substitution. Then they lied about availability. This caused me to have an Addisonian relapse. Addison's disease is a very serious condition. An Addisonian crisis can be deadly. Its almost 2 months later now and I STILL have not recovered. When thyroid goes low it pulls cortisol low, which leads to an Addisonian flare-up or relapse or whatever you want to call it, which can then lead to full-on crisis. And I am not out of the woods yet on this. Whoever ordered this over there is a complete jackass. You don't muck around with people's meds. Pharmacists are NOT DOCTORS. YOU do not decide what medicines I should be taking. You know NOTHING about my health other than via whatever meds I fill there, and then you are assuming that I never fill any of my scrips anywhere else. I can guarandamntee you, I will never again fill a scrip at this or ANY OTHER CVS. And since I had been getting my hydrocortisone there for the Addison's, if the pharmacist responsible for this travesty had bothered to check, or if he WERE actually a Real Doctor and specifically an Endocrinologist, he would have known mucking around with my thyroid meds is dangerous. But whoever did this is NOT a real doctor, let alone an endocrinologist, so they endangered my health solely for the sake of their ego. I will reiterate - pharmacists are NOT DOCTORS. I don't give a tinker's damn what the medication du jour is - or whatever your markup is higher on. I'm on a very rigid schedule of medications because I have a complicated interaction between the Addison's and the hypothyroid condition plus T2 diabetes, and the first 2 of those are autoimmune related. You don't screw with my medication for any reason. So bite me, CVS pharmacist. You should be glad I'm not telling you this to your face, you colossal jackass and incompetent moron. You are practicing medicine without a license. But you haven't managed to kill me yet through your incompetence and ego, and you won't get another chance.

    This is my favorite area CVS. First of all, it's clean, large, and the staff are always friendly…read more What I like is that it's always well-stocked. I have to say one of the great things is that you can feel relaxed because the aisles are wide, well-maintained and well-stocked. It makes shopping a pleasure.

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    Walgreens - cosmetics - Updated May 2026

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