Unprofessional, Embarrassing, and Unacceptable Behavior from Tammy and Cindy…read more I don't usually leave reviews, but I felt it was absolutely necessary to speak up about the appalling behavior I witnessed during my recent visit. The experience was so unprofessional and uncomfortable that I can't stay silent. While I was in the store I observed two employees--Tammy and Cindy--engaging in behavior that was not only unprofessional but downright bullying. They were openly yelling at another employee who was clearly new and still in training. This poor individual was doing their best, clearly nervous, and instead of being supported or coached, they were berated in front of customers for minor mistakes. It wasn't a one-time correction or a quick aside--it was loud, prolonged, and humiliating. Tammy and Cindy were both talking over each other, correcting the new employee harshly in front of everyone, and their tone was condescending and aggressive. It was obvious to anyone within earshot that this was not the first time they had treated someone this way. I could see the trainee trying to keep it together, but it was heartbreaking to watch. They looked completely overwhelmed and embarrassed, and honestly, I wouldn't blame them if they walked out and never came back. No one deserves to be treated like that, especially someone who is still learning the ropes. How do you expect someone to grow or succeed in their role when they're being verbally attacked and belittled? The entire interaction made me feel uncomfortable and frustrated as a customer. If this is how management allows their staff to act toward one another, I have serious concerns about how the business is run behind the scenes. It reflects poorly not just on Tammy and Cindy, but on whoever is in charge for allowing such behavior to go unchecked. Tammy and Cindy need to be reprimanded, retrained on professional conduct, or seriously reconsidered for leadership positions--if they even hold them. No one should be subjected to that kind of treatment at work, especially not someone who is clearly still trying to find their footing. The behavior was toxic, unacceptable, and creates a hostile work environment. I sincerely hope someone in upper management sees this and takes real action. If not, I can't imagine this workplace retaining good staff--or loyal customers--for long.

This is a typical Walgreens except the people here go out of their way to help. I stopped in to the…read morepharmacy to get an Rx and they were also able to help my SO. Lots to pick from, prices are fair, store is clean and apparently very well run. What's not to like about this place! As Arnold said, 'I'll be back'

I am no longer a Kaup Pharmacy customer and have made the easy decision to move my business to…read moreanother pharmacy due to their inept customer service and blatant dishonestly to me. I have difficulty sleeping and was prescribed Ambien by my physician. The law recently changed which dictates the prescription can no longer be digitally ordered by a doctor but must be hand written for 6 refills requiring a visit to the doctor every six months. My doctor visit was in early December of 2015 at which time I was given a new, 6 month prescription of Ambien. I had one refill left from my prior 6 month script which needed refilling as well. Immediately after my doctor appointment, I went to my home town Kaup Pharmacy and clearly explained to the tech that I needed the final refill of Ambien filled from the old prescription in their system and handed over the new 6 month prescription to be entered into the computer for beginning disbursement January 2016. She acknowledged that she understood and because a few people came into the store, I offered to come back later that afternoon to pick it up. My husband picked up the prescription and later that evening I noticed Kaup had filled the new prescription and not the refill as I had requested. I called Kaup and explained the mixup. The tech took down the appropriate information and said she would research the issue and call me back. I did receive a call back at which time it was explained to me that there was nothing they could do. I became agitated and expressed my dissatisfaction reminding the tech it was their mistake and if they would not make it right, I would move my prescriptions to another pharmacy. The tech put me on hold and 30 seconds later she said they would refill my next prescription using the older refill the next month and then continue filling the medicine with the new prescription. Today I telephone Kaup to refill my Ambien and of course, they said they could not use the older prescription and began conveying a buffet of reasons why not, so I moved my prescriptions to another pharmacy. Kaup Pharmacy could have easily corrected this situation and saved two patrons business by doing the following; "We are so very sorry Mrs. Bechard. Unfortunately human error did play a role in this problem. Now here is what we are going to do for you to make this right. We will contact your physician, explain what happened and have this matter corrected so you will not need to worry about future refills of your medication." Kaup Pharamacy knowingly lied to me. How can anyone trust a business that is unable to follow directions working with medications that are possibly critical and life saving? Where are the customer care skills to correct a mistake a business clearly made. How can patrons of Kaup trust that they would not be lied to as well? The smiles and promises of caring for customers is a saccharine marketing sham. I will never do business with Kaup again and would urge others to be wary of their practices as well.

From the owner: Kaup Pharmacy full-service healthcare assist you in achieving your optimum quality of life. Since…read morewe opened our doors in 1980, we strive to instill the warmth and quality of family in every aspect of Kaup Pharmacy. Come to us for any of the following: Full-service retail pharmacy, Medical Equipment and Oxygen, Infusion, Bio-Identical Hormone Restoration, CPAP, BiPAP or other respiratory equipment. Accepts Medicare, Medicaid, most Insurance and Cash Pay

First time going here, called in to check if they have the medicine. The staff are friendly and…read morepolite. The store has lot of medical stuff ranging from shoes, compression bands and other medical products. A great local store.

The staff at the Medicine Shoppe is by far the BEST group of people we have ever had any contact…read morewith regarding pharmacies. They truly do care about you personally, and we are grateful for the amazing work they do for us. It's the best!

Great customer service. Staff always helpful and have always worked hard to get my prescription…read morewithin the timeframe I request.

From the owner: At CVS®, we're here when it counts - with caring experts, helpful guidance, and everyday health and…read morewellness essentials that make managing your well-being feel easier. We're committed to support you can trust, from convenient access and affordable care to moments when you just need someone by your side. Because where you get your medicine matters®, and we're here with care that meets you where you are.

Their photo center is always extremely quick and accurate! I don't think I've ever had a photo…read moreorder that hasn't been ready before my quoted time. And you can always find deals online as well! Their pharmacy is also great! I had lots of trouble at the one up the street on Springboro Pike near Meijer, and this one has been absolutely perfect since I switched!

I use to love Walgreens for the pharmacy, but the last few years have been pretty bad. Everything…read moreis super slow including service. It takes days for my prescriptions to be filled or even shipped in. We just did passport photos for our kids and the girls working were really great with that. It's just expensive to get them done, but they were really helpful in making sure we had the right photos chosen. Pricing for their other items tend to be expensive, but typical drugstore prices.

The staff is rude. My medicine is always "on hold" after days and weeks. If I ask them to look into…read moreit, it is magically ready. Same thing happens with my boyfriend. I went in today to get medicine that I still haven't had for a week, and the lady says, "Well, your doctor doesn't work here," when I mentioned that I verified with my doctor that they approved and sent it over. Unprofessional, unnecessary, and unwelcoming.

Personally thinking of starting to drive the 20 minutes to the second closest CVS (even though this…read moreone is a 1 minute walk from me) or anywhere else for my prescriptions. The customer service is horrendous. I understand the volume at which they are helping customers, filling scripts, etc. but that is no excuse to treat your customers poorly - you can still be a nice human while you are stressed and busy. You can genuinely get kinder and quicker service at any college bar here on a bust Friday night. Every time I go in here I leave frustrated after waiting 45 minutes for my script that has been ready for over a day. This past time, they had it sitting in the counter right in front of me for 10-15 minutes before someone came and helped me. The main pharmacist was also very rude to the employees and during my long wait, I heard her yell at the employees. I also do not appreciate when the woman helping me was asking me about my personal prescriptions by shouting from way back in the aisles. I don't exactly want everyone in the whole store to know my personal business. They seriously need to figure it out here.

10/10 Would Recommend to anyone with a broken knee or a…read moresprained elbow perhaps. They also suited my need for some steamy hot broccoli (unfortunately they would not let me use their microwave which is understandable but that would of been nice) But overall I rated 5 stars because no one else rated so I felt obligated to be the first person ever in the history of help to write a review at this location...hmm that's pretty crazy to think about it as many people that go to that store daily and the ratio of people that have smart phones let alone the Yelp app is got to be pretty high. and to think in the only person ever to write a review is astonishing...well there's a first to everything.

From the owner: Walgreens is a trusted and convenient local health destination that millions of Americans rely on…read moreevery day. Our founder, Charles R. Walgreen Sr., was known for finding new ways to connect with customers on a personal level and treating each person like a guest in his own home. For over a century, we have expanded that personal connection through our network of neighborhood pharmacies and our innovative health services and products. The foundation for all of this is our trusted pharmacy expertise, and our team members who provide essential care that helps people achieve better health outcomes at an affordable cost. Pharmacy Hours: M-F 8am-1:30pm, 2pm-10pm, Sa 9am-1:30pm, 2pm-6pm, Su 10am-1:30pm, 2pm-6pm

I Really love the medicine shoppe and all the incredible people that work there. Every time I go in…read morethe store they know me by name. They always make me feel welcome and always make sure I have all medicines I need. They all go out of their way to help with any situation that may arise. I will be a loyal customer as long as I live in Urbana. Thank you to all the staff for making my experiences great at your pharmacy. So much better than a huge chain pharmacy. Very much more personable. Thank you all very much, Krista Reck

This is truly a drugstore as they should be. Friendly one on one service by a highly educated…read morestaff. Not your typical big box pharmacy.