Some of the rudest pharmacy staff (Lara Patterson and Melissa C in particular) that you will ever come across.
I've been using the Golden Valley Walgreens pharmacy for about 10 years, mostly for medication for my elderly parents. I've had very few issues with them in the past.
My father did not get a complete prescription refill on his last visit, he was missing two drugs. I called the store and spoke with Lara Patterson. She was immediately rude, suggesting that I bring in the empty bottles as well as the written prescriptions to get refills in the future. That way they won't miss anything. I explained to her that we no longer live in the stone age and that their system (prehistoric as it may be) should hold all the relevant details. From there on Lara kept cutting me off, was adamant about speaking over me and kept insisting that it was my fault that they did not properly fulfill the prescriptions. Unable to hold the conversation, Lara told me that she did not like my attitude and hung up on me.
My father still needed his meds so I decided to drive in and talk to the staff in person. I was hoping for a manager and instead I got Melissa C. Apparently, Lara had primed Melissa because she was already fuming and jittery. I explained to Melissa what had happened. I could tell she wasn't listening or couldn't care less. I found myself being abruptly cut off again and told that Lara had put me on hold to get a supervisor. Now I had two angry hyenas to deal with. I decided to back off, get the medication and call Walgreens' corporate office to file a complaint. I'm sure corporate couldn't care less. I'm hoping they would at least pull transcripts of the phone call or footage from the store to confirm that they have sub par employees on their payroll. read more