I placed an online order for pickup. During the online ordering process, I pressed the button to only shop for items that were "in stock." I purchased (1) 2 bottles of Tresemme shampoo (2) 1 pack of Scott toilet paper and (3) 2 bottles of Dove conditioner. After applying coupons and Walgreens rewards cash, the order totaled $11.32 and Walgreens immediately initiated a charge on my credit card.
Approximately 30 minutes later, Walgreens sent me an email to advise that "Your order is delayed." Approximately 40 minutes later, Walgreens sent me an email to advise that they made an adjustment. They canceled the 2 bottles of Tresemme shampoo because they were out of stock and they updated the order total to $3.52 (after applying coupons and Walgreens rewards cash). First, Walgreens canceled items, but failed to update the pending charge on my credit card, which was still $11.32. Second, when I placed the online order, I enabled the button for "in stock" items only, so this never should have happened.
When I picked up the item from the store, the Walgreens associate handed me a bag. The outside of the bag had my name and order number on it. (The Walgreens associate was not wearing a name tag, but was an young African American woman with long, frizzy hair). However, inside the bag was a completely different order. It contained an empty gift bag with white tissue paper, ear wax removal kit, deodorants, Dove body wash, and many other items. The dollar value of this order was much greater than my own order and I could have just taken it and walked off. Instead, I honestly told the Walgreens associate that they packed the order incorrectly. Frankly, I was astonished on their complete incompetence in their packing of the order. How do you confuse toilet paper with ear wax removal kits? Not a single item that I ordered was in there! The Walgreens associate seemed confused and tried to convince me this was my order. I explained to her that it was not correct and she finally conceded to looking up my order. She then left and passed the buck to a different Walgreens associate. I was left standing for a very long time at the photo counter with no one helping me. Since no one was helping me, I proceeded to locate the items in my order myself. I immediately found the toilet paper which was right next to the front door. I am not sure why they were taking so long and still did not locate it. I then proceeded to locate the Dove shampoo. There I spoke to another Walgreens associate and advised I was trying to fill my online order. (This Walgreens associate was a shorter African American woman with her hair tied in a pony tail). She looked up my order and attempted to find the Tresemme shampoo. I advised her that Walgreens already adjusted my order to exclude the Tresemme shampoo and they sent me an email about the adjustment, with the adjusted bar code. She then advised me that the Dove conditioner was also out-of-stock. Seriously? Again, when I placed the order, I pressed the "in stock" items only. On the shelf there were 2 bottles of Dove conditioner which were the same price and fluid ounces as what I paid for in my order. The Walgreens associate then discontinued helping me and advised she was going to help another customer. Really? I waited a long time and when she never returned, I brought the 2 bottles of Dove to the first Walgreens associate. As soon as I did, the second Walgreens associate finally returned and advised that I would have to cancel the entire order and re-run it. My concern was that my original order utilized rewards and coupon which would not be returned in time to apply to an in-store order. The shorter associate was unrelenting and unapologetic for all their mistakes. Shen then threw shade at me saying, "There are no open orders.", as if I am making up this order. Ridiculous! I have the email order confirmations and charge on my credit card (which is still showing on my credit card despite not receiving a single product from Walgreens)! Wasted 40 minutes in that store for nothing! Now I have to dispute the credit card charge still showing on my account.
I went straight to CVS who had my items in stock plus friendly associates. read more