We walked up to the young female cashier with long brown hair and she said she was with a customer but there was no one around. Then she proceeded to wave us off with her hand and told us the line started over there (pointed to the other side) but there was no one standing in line. I'm not sure where she pointed to. Then she asked me if that was alcohol (I was holding a wine bottle) and I said yes. I don't understand what the relevance of that question was because she said nothing else. In the end another male cashier came to check me out and had no further interaction with the female cashier. Her behavior was very unprofessional and rude. She needs to learn how to talk to customers the way she talks to her mom (she said have a good lunch mom out loud) I guess her mom works there too. read more

Went today to pick up my prescription for my sick child. Waited at the window from 6:21-6:38 when someone finally came saying that they are going to lunch. Such a horribly managed pharmacy. read more

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This is without a doubt the slowest pharmacy in the history of pharmacies. Give yoursef atleast an hour and 30 minutes in the drive through. They constantly screw things up as wel. read more

Walgreens - Its normal for this to be 4 cara deep and wait 20-30 minutes to get to a window. - Drugstores Near Me - Downers Grove, Illinois

This is the second time I can in to pick up my prescription and sitting for 25 minutes. Ask yourself what are you doing wrong. Oh and your stock price reflects the stupidity going on in this store Oh it gets better after waiting 20 minutes in line I get to the counter and they tell me it's another 15 min to fill the darn prescription. Why have my doctor call it in then , come on guys you have had a week to fill it . read more

Be careful filling your prescriptions here. I got a notification in tech on the Walgreens app stating that my medication was ready for pickup. I also spoke with the pharmacist the day prior and she confirmed that my medication was ready for pickup. The next day I went to pick up my medication and they said that they had misplaced it. But in fact I heard them tell the other staff members that they had taken my medication and filled it to someone else who needed the same medication. Like what is going on at these Walgreens locations where people are not properly taught their jobs? Beware of this at the pharmacy. read more

Pharmacy is a complete joke. Rude staff. Just watch the Dave Chappelle skit of "pop copy" and you'll get an idea of what the customer service is like! Believe the reviews and go elsewhere read more

Sat in line for 10 minutes behind some who was arguing over insurance issues with plenty of time before "meal Break". Only to pull up at exactly 6:45 and what do they do put the meal break sign up and shrug their shoulders. Absolutely ridiculous this is a common occurrence I am sure for many others at this Walgreens! read more

I laughed out loud when I saw the reviews on the pharmacy because they are SPOT ON. I have a severe form of lupus and some other fun things I need daily medication for. It's a joke now with my husband whenever I need a refill we call on speaker phone because we already know there's going to be an issue. They are so rude and incompetent. I have to fight with them often for my medication to be filled because they don't read the directions clearly. Concerning for a place dispersing medication. I've only come here because it's the closest location but it's really not worth it. You'd save so much time driving somewhere else. These people should not be in charge of peoples medications and lives. I feel bad for the people that don't fight back and probably can't get what they need. Please stay away from here. read more

Their phone number does not work anymore. I tried calling back about a prescription, but it's no longer in service?

Google may say they are open but they are all indeed NOT! WHY would you post inaccurate hours online?!?! The staff in the pharmacy is rude and unhelpful at most repeatedly. read more

Walgreens - The inaccurate hours of the pharmacy - Drugstores Near Me - Downers Grove, Illinois

This pharmacy is my own personal hell. Not once have they gotten things right. Even when there is no line and multiple pharmacists I manage to get a 30 min wait and bad attitudes. Waited in the drive thru once for 45 min only for them to hold up a sign and say their phone doesn't work. Will never come again even if it means driving far out of the way. read more

The pharmacy here is an absolute joke. Nothing is ever filled in a timely manner and the staff is so rude. I'll submit a request to have a med refilled then it magically gets cancelled without reason, and nothing but excuses on their end. Always end up waiting at least 45 mins in the drive through to pick up meds. It's absurd. read more

Called the pharmacy today as i was told to do by their 877 number representative, to ask about walking in for a first dose of the vaccine. Due to my company's mandate i need to get this done and that's all i wanted to do today. This pharmacist scolded me like she was my mother. Totally unprofessional! Her tone was abrasive when she said "ABSOLUTELY NOT!" When i asked why another Walgreens (further from my home) did do walkins for the first dose so why doesn't her location. Clearly she has no tact or professionalism as she could have nicely stated no and why. I actually drove to the westmont Walgreens and had an amazing professional and kind pharmacist admitted my vaccine FIRST DOSE as a....yes- a WALK IN!!!! Get it together Walgreens in main! 2 stars with now 43 reviews? Yeah, clearly bad management there. read more

I've been going to this Walgreens pharmacy for almost two years--I take a medication that I have to get on time every week, or I'll get so sick I can't work or get out of bed. You could say it's a priority, then, that this prescription is filled with no issues. Twice this pharmacy has said they didn't receive my prescription request or my doctor never sent it. My doctor has never been to blame. It's always been Walgreens, somehow unable to take responsibility for their mistakes. Is it the computers? Is it their system? Is it the pharmacy itself? Who knows! I never seem to get an answer as to why this happened, only that it happened, and now I have to handle it myself. It's caused me a lot of pain to be without my medication even for a few days. You'd think a pharmacy would want to prevent this at all costs, but they seem just fine with the way things are. The two stars is for the younger pharmacy techs here. They're really kind, and I always appreciate their service. It's also for the rest of the store, which I don't have any issues with. I'm sad to change Walgreens because of the pharmacy, as I really like this one. But I can't ignore the issue now that it's happened a second time. My advice: at this location, don't take it for granted your prescription will be filled with no issues unless you're handing it to them personally. read more

I tried to give this pharmacy a chance, I really did. Every time I come here I have to wait a minimum of 15 minutes for my prescription. Customer service is awful!!! Pharmacy is always understaffed, slow, and incompetent. I'm so appalled at how horrible the service is. I was also told my prescription was ready yesterday. Since then I've gone to the drive thru twice to be told that they were out of it and had to reorder more. Never mind that I needed the medication yesterday. Absolutely unacceptable! I don't even know why I wasted my time writing this review. Management does not care, and nothing will get resolved. read more

The pharmacy here is absolutely awful. Called and was left on hold for 45 minutes only to be told by the pharmacist that they never received my script. "Well I'm the pharmacist, and I've been here since 2pm and nothing has come through for you." How about offering up some sort of help rather than telling me about 5 times that you're the pharmacist and that you can't do anything else for me and that I have to call my doctor and figure everything out myself? I had called my doctor first to make sure the script was sent and my doctor confirmed the prescription was sent over 2 hours prior to my phone call. Had them resend the prescription to a different Walgreens and it was ready for pickup within literally 5 minutes. Avoid this Walgreens pharmacy at all costs; it'll save you a lot of time! read more

A very special recognition for Katie in Pharmacy. I ran out of my Metoprolol (a very important blood pressure medication). The FedEx delivery of this medication was delayed (Christmas Season). It was a Sunday, and Katie had to spend considerable time on the phone with Blue Cross to get approval for a refill (because it was a Sunday). Her perseverance paid off, and I got a refill of my Metoprolol. Thank you Katie. read more

Awful. I scheduled a TB test here, got here and the pharmacy and clinic were abandoned. I checked in, waited for around 20 minutes after my scheduled time and had to leave, as I was late for work by that point. No one to talk to, no way to ask questions, no acknowledgment. read more

Nothing to add that hasn't been said. Rude attendants, long waits, and plenty of issues trying to fill a prescription. CVS is about a mile down the road and there's an Osco right across the street. No idea why people still go here. read more

The worst pharmacy i ever have dealt and the most disrespectful pharmacist I have ever spoken to. I am disgusted by how condescendingly he spoke to me. read more

This is a pretty standard Walgreens. The store is clean, and I have not had any issues here getting meds because they were out of stock. The pharmacist CJ and the staff are polite and courteous. They are also reasonably fast helping patients, though it does seem they could use at least one more person helping out. Thanks for being nice to customers, Walgreens staff! It's the worst when your are treated not well as a patient when you're already feeling crappy physically. Everything else about the store is fine- normal retail selection of cosmetics, cards, etc. read more

I have no idea why this listing says "CLOSED". I was just in there this morning. I do want to commend to wonderful employees that assisted me with a special order I had last week. Both AMY & ERIC were outstanding in their delivery of customer service. I hope the management of this Walgreen's appreciates what great employees they have in these to individuals. As for the rest of the store, it's a typical drug store...nothing special. read more

This store didn't sell magazines for months, finally brought them back, but doesn't carry books. Great place for the illiterate crowd. Won't be back. Walgreens used to be my go to for everything. Oh well, Osco and CVS doesn't discriminate against people in their 50's, that know how to read. read more

This is the WORST pharmacy around! Every time I go there to pick up a prescription, they tell me that it is not ready yet, even after two or three hours of them "working" on it. Today I even called after the doctor sent the prescription and told them that I was trying to come in sooner rather than later. They told me it would be an hour and 45 minutes from that point. Of course, I pull up and prescription is still not ready. If this was the exception and not the rule, it would be acceptable. However, the pharmacy drive-through window line is always two lanes of 3 to 4 cars deep, and nothing is getting filled. Inside is no better. I would take your prescriptions elsewhere. read more

This review is specifically for the pharmacy. I'm very pleased with this place. The new pharmacy manager Jessica has really turned things around here. If you're still stuck in the past, I recommend you give this place another shot. If you're a loyal customer like me, then you already know what's up. read more

I don't know why this Walgreens has such a low rating. I've never had anything but pleasant experiences here. Are all you people coming here when you're sick and ultra-crabby, then going home and writing negative reviews? Not me. Even when my wife got into a car accident last year and I was a basket case and came here for her painkiller afterwards, was the staff super nice to me. I've found I come here a lot, and almost never check in. I guess it's because I'm generally on a mission and it just so happens that this is the closest all-in-one convenience type store near my house. I could drive a bit further and go to Target, but that's a hassle, especially on weekends. So I've found myself picking up supplies, soda, and even packing tape here. One thing is consistent, the staff is always friendly and they usually have what I'm looking for. I guess that's two things. But either way, I like it here and I'll come back even after all those negative reviews drive away everyone else. read more

My husband was racially profiled in this store. When casually walking through the store, he was pin pointed out and asked if he needed help with anything loudly. Meanwhile others were walking around with confusion also and no one blinked an eye. read more

I like this Walgreens because they're open 24 hours. That means holidays, too, yo! Need some emergency cough syrup on Thanksgiving? Stop here! Need some painkillers on Christmas? Look no further! The store comes complete with super friendly clerks, full stock of walgreens goodies, and it is always very clean. Downside?? I'm not a fan of their Take Care Clinic. Lines are always super long, staff back there isn't the friendliest, and for some reason it's not covered by my insurance which is a major bummer. One time I waited two hours to have a TB test read. I mean, seriously?! Someone just needs to look at my freakin' arm!! Here's the kicker...I was there when there was no wait but they refused to read it 10 minutes before the 48 hour read period was up. Then the clinic was flooded with patients. BOO! Not my favorite Walgreens feature. read more

After being out of town with a sick child, we chose our old faithful Walgreens to fill a prescription! 2.5 hours later when we show up to pick the prescription up, they hadn't even taken it off of the voicemail yet! When I went inside to see if they'd sympathize with our dilemma, I was told by the tech, there were 3 in front of me and I'd need to wait another 30 minutes to have it filled! (As she is standing there with our newly written script from the voicemail! ) I love Walgreens and have been a faithful customer! I am so disappointed in this service! read more

I came to the pharmacy at 8:15pm tonight, and was told it would be 20 minutes before my daughter's medicine was ready. I came back to the drive at approximately 8:45pm. I sat at the drive up window over 20 minutes before someone came and acknowledged me. It is now approximately 9:25pm and I'm still sitting in the Walgreens drive thru waiting for my child's medicine. My kid is sick with the flu and I've had to wait over an hour already with minimal communication with the pharmacist or tech. This is horrible customer service. I understand an 30 minute wait but it's been over an hour I've sat in this drive thru. This is ridiculous I have never been to a Walgreens with service as bad as this. read more

This location never fails to provide the WORST pharmacy experience imaginable. I've never waited less than 20 minutes to pick up a prescription. If you can avoid this store, do it. read more

While it is conveniently located, the wait at the pharmacy is never less than 20 minutes, even when you've been notified by email or text that your prescription is ready. Not sure why this tremendously busy location is chronically understaffed in the pharmacy department? Otherwise, the place is clean and staff are friendly, but who has time to wait on line when you are sick? read more

This review is for the pharmacy only. The rest of the Walgreens seems like a typical Walgreens, you know what to expect. The pharmacy was bad enough for me to actually write a Yelp review of Walgreens though. I recently moved from the city and had been using Walgreens pharmacy there with no problem. After moving it seemed easiest to get my medicines at the local 24 hour Walgreens as they had everything on file. When I tried to fill my medicine which I have been taking for years with no problems I had nothing but issues. Rather than trying to call someone and resolve it they told me to come back in a few days and try again, so I did. In a few days still issues so they said, to come back in a few days and try again. Only this time I was totally out of a medicine I need to take daily. When I explained is to them, they did not care at all, and said try again in a few days. I told them instead to cancel my medicine, and called my doctors assistant and had it sent down Ogden to cvs. I filled it there with no problem at all. I guess I don't blame them for not being more helpful, as the line is always outrageously long, and they are running around hectically obviously short staffed. I pray this never results in more than bad service such as someone being given the wrong medicines. If you are about your health, and your time. You should probably use a pharmacy other than this one, there is or ably 30 on this stretch of Ogden alone. read more

Incompetent customer service doesn't quite cover it. In fact, it seems as if they don't really care about their customers at all. It's appears some of the employees, even the asst. manager, isn't really concerned about their own rules and information they give to their customers. Horrible experience. If I could give 0 stars, I would. read more

This Walgreens in Downers grove is the best. The pharmacy is harmacy!! They allow my minor request to leave the scripts in the orig bottles where applicable, always treat me great, and always offer an immediate fill when most of the time I can wait. It took a few years for me to come to love this staff, they're the best !!! HARMACY!! read more

Horrible Service! Wrong vaccination given at Health Care Clinic by Hana A. Malik. She never even apologized!!! My paperwork clearly had the correct vaccination written on it. They obviously didn't read it. In addition they submitted the claim to my insurance company for reimbursement. WTH- Insurance Fraud. Please go to another clinic.I don't want anyone else to suffer with side effects from the wrong vaccination. I'm also going to start a website with complaints from other people who have received wrong vaccinations from this Walgreen's. Keep an eye out for the website. read more

Once again another 15 min wait at the pharmacy only to find out they are still out of stock on the med called in 4 days ago. Can't wait til Amazon buys them. read more

I stopped here to fill my prescription of antibiotics after a morning in the emergency room at the Good Sam hospital right down the street. The cashier staff are very unpleasant ... the looked at my husband and I like we didn't belong in their store at 3 am. The pharmacist, however, was extremely pleasant and gave me all the info I needed on my prescription. He even suggested I get a Walgreen card to save on my horribly expensive prescription. He was a wonderful guy! Unless I have to fill a prescription and nothing else, I won't shop here. read more

Ok so they do all the calling and faxing for you, they're open 24 hours and there's lots of makeup and wine. But I'm not really a huge fan of waiting over an hour for a simple prescription. It has happened every time I have picked up my prescription here. I'm a newbie to this Walgreen's and do the three month prescription refill and have refilled a couple times here and there is always always always a wait or a problem. I give ample time for them to refill my prescription, they always fill it earlier and leave me a call saying its ready but then I get there and they say they couldn't refill it due to my insurance. Why couldn't they include this in the message and save me the time of waiting there? I will continue to go here due to the convenient location and the hours but seriously. Hire more people. read more

Walgreens customer service? Where does one begin? Is there such a thing? I have come to experience nothing but consistent poor service at Walgreens and this location is no different. Specifically the Pharmacy department. Lousy. read more