I'm no longer subjecting myself and my family to the lack of professionalism. SHAME ON YOU WALGREENS. For the past 4 years it is the same POOR service, after you lost my drivers license in the drive thru I'm changing my pharmacy of choice. I thought about using a different Walgreens but since you have not trained your staff to insure high standards of customer service in 4 years (the reviews speak to that) you've lost a loyal paying customer. Might not mean much to all the millions of dollars you make, but at least you won't get another penny from my household. read more

Horrible. Closed at 530 because of a 7pm curfew? Many people needed prescriptions. Sadly. I will find a new pharmacy. Obviously they don't need business. read more

I went to Walgreen's to pick up a prescription this morning, and the employees were not wearing masks or gloves, not even in the pharmacy, where 3 were working side by side surrounded by and handling prescription medications. I will not go back. read more

Ridiculously slow pharmacy, no matter the time of day. They seem to always be extremely understaffed. Can't believe I'm saying this, but I seriously can't wait for CVS to open. Maybe they will have a more efficient staff. read more

Not the best Walgreens I have been to. I go there only because I live close and it's convenient. Every time I go to pharmacy it takes almost an hour to just drop off my prescription and then when they tell me it's ready.. It's definitely not. I now drive to the new cvs down the street. read more

Prepare to sit in line at the pharmacy inside or outside no matter what time of day for at least 30-45 minutes. I have used this pharmacy for over a year and have never had a quick or easy experience. read more

This review is based solely on the 24 hour pharmacy. I have been a loyal Walgreens customer for years. I have been to 6 or 7 locations around the DFW metroplex over an extended period of time and never had such awful experiences like I have with this location. Lines don't bother me. It is the incredibly rude and off-putting attitude of certain pharmacy techs and stand in pharmacists that I have struggled to understand. For instance, I went in this morning with a hand-written prescription for a compounded oral rinse. My doctor had sent a prescription for a broad spectrum antibiotic over e-scripts, but alerted me that their system had been having issues and to call if I had any problems. I arrived at the pharmacy and spoke with a very sweet woman, but I failed to catch her name. She was a young Latina with glasses and was very cheery. I'm definitely a fan of her. She let me know that the e-script had not arrived, they tried to contact the doctor but she was not answering, asked if I could try, and went on to fill my prescription that I brought in on paper. After I contacted my doctor who said she would immediately fax it, I stood in line and waited to relay the information to someone. I noticed that a younger African American woman, with straight hair and a thin silver necklace with a heart on it, had taken extended periods of time with the couple she had seen while I was straightening my prescription problem out and the person after them. It totaled to about 35 minutes. I noticed her scowl the entire time. I was hoping to not speak with her as I was already feeling pretty crummy. As luck would have it, the scowl-faced lady who did not wear a name tag, probably so people would be less likely to complain about her awful attitude, was going to be helping me. The first thing I said when I stepped up to her register was that I just wanted to let her know that my doctor was faxing my prescription for my Z-pack over. She asked for my name and date of birth, pulled up my account, and informed me that "magic mouthwash" was not a Z-pack. Yes, I'm aware. I brought that prescription in by hand. I have another prescription being faxed over by my doctor, who I literally just got off the phone with, that I'll be picking up as well. I thought I explained this clearly, but apparently not. She looked at me and seemed not to follow anything I said. Her next question was, "So you don't want the magic mouthwash?" I stated that I would indeed be picking that one up and the Z-pack when it was filled. She walked over and asked the pharmacist if he had any voicemails for my medication. I'm familiar with the process of faxing prescriptions to Walgreens and know that they go to a central location and are then called into each branch. As I had just hung up the phone a minute and a half before speaking with this nameless lady, I didn't expect to have the prescription in at this point. She shuffled back to the register, clearly annoyed with me, and stated that I didn't have a prescription faxed in. As I had already told the pharmacy tech lady that I had just hung up the phone with the doctor, I decided that my words were never going to sink in. I was obviously wasting her precious time and becoming a nuisance. Without an offer to grab my filled prescription for my magic mouthwash, which I do realize is not a Z-pack, I politely asked if I could at least pay for it and take it home while I waited for the antibiotic. She shuffled back to grab it, exhausted with my request, and I was finally on my way. I realize we all have bad days, but when everyday is a bad day for you, there's an issue. I don't want to be sick, I don't want to have to ask you for my medication when I don't feel well. Please be less awful in the future so I don't have to switch pharmacies. read more

I like the people that work there but there is something seriously wrong with the pharmacy department. They NEVER have my prescriptions ready when I go to pick them up. Very disorganized and poor communication w/in the department. Calling ahead is a huge pain and doesn't do any good. The line is never less than 6 people deep. It's all very frustrating. For my convenience I wish they would just get it together. If not, I'll be switching pharmacies. read more

Nice and clean store! Pharmacy is busy but I plan my time accordingly. Good staff, they take care of my scripts and I get them on time. Thanks pharmacy team. read more

The pharmacy and store is open 24hrs. It's located in a relatively safe area and it's not too far from my place. There's plenty of parking in their lot read more

The people who work here are very nice, but the pharmacy is completely understaffed. Whether you go inside or through the drive-thru, you will wait at least 30 minutes, sometimes even longer. Also, every time I've tried to print photo cards, I've been told the machine isn't working even though I received an email saying my project was ready. They always say a technician is coming to fix the machine, but the machine is never fixed. One would think it would be better after the renovation, especially considering a new CVS is across the street, but these issues continue. I do not recommend this Walgreens unless you enjoy long lines. read more

My husband and I were lucky enough to work with a pharmacist named Suha today. Apparently she doesn't usually work at this location which is a shame, because it's rare to come across a pharmacist as professional, courteous, and friendly as her. An absolute class act. This five stars is for her, NOT Walgreens Pharmacy. read more

I called to ask about yellow fever vaccine. "Is it in stock?" "Yes." "How much?" "You need to ask the pharmacist.. Please hold" I need to speak with the pharmacist directly about the PRICE of a vaccination? I held for 15 minutes. No one answered, no one checked on me, nothing. Hung up, called back and waited another 12 minutes. I will never, ever use this Walgreens pharmacy. Ever. I recommend going somewhere else to fill your prescriptions or medicinal needs. You will be wasting your time here. read more

Bought some items this past Saturday and was helped by Latora and Cedric. They were so friendly and helpful, I will definitely be going back to this walgreens for any last minute needs. read more

Called in a simple ZPak & took them 11 hours to fill it on a Sunday. I hope CVS across the street does a better job!

I am Done with this Walgreens. When you call they make you wait 20 minutes to speak to a pharmacist, all to check on a prescription that is supposed to auto refill. This place is worse than most government buildings I've been to read more

Worst pharmacy!! Do not go here!!! Waited 30 mins 3 seperate times in the drive thru for a simple pick up. Also elected their auto refill program via phone and it was not ready the following month. Went to pick up meds that were supposed to be ready yesterday and the pharmacist hadn't filled it. Moving all prescriptions to CVS across the street. read more

If you need to waste time stop by. They will surely try to make any excuse why they don't have your prescription ready after giving you a specific time 3 hrs. Later still not ready. read more

This is probably the worst pharmacies I have ever been to. Only because, I chose to fill my prescriptions because it used to be easy. This is BY FAR the most difficult one to come to. The pharmacy is constantly disorganized and not to mention, rude, and the staff is usually not friendly. If there was an option for no stars, I would have picked that one. read more

Pretty solid as far as drugstore selection goes. Pharmacy has always been fast and helpful every time I've gone, and its always great when its a 24 hour one! read more

I've always liked this Walgreens location. They have a very friendly and helpful staff, they have an extensive greeting card and gift card selection, and I've never waited long at the pharmacy. I had my Christmas cards printed here last year and it was fast and easy and the cards came out great. read more

Cannot speak to their pharmacy, but I enjoy coming to the story to buy cosmetic products. Their range is much better than the CVS and their prices seem to be lower (but not as low as Walmart or Kroger, which are at least a couple dollars lower). The cosmetics staff is friendly and helpful. They have a ton of lines, including the iman and queen collections, which is nice and can be harder to find in drug stores. This area is also well-stocked, well-lit, uncluttered, and clean. It's really easy to shop here. read more

Been waiting here for over an hour for a prescription that was already filled... Said they couldn't find my coupon, then helped over 30 other people, then came back to me... I am switching pharmacies... That's ridiculous read more

Due to my insurance changing this month I was no longer able to fill prescriptions at Walgreens. I was sick and flustered with the situation and attempted (unsuccessful) to have CVS call Walgreens to transfer my prescription. CVS was of no help and claimed I wouldn't get my prescription filled until the next day, which I needed pretty urgently. I desperately called Walgreens and the pharmacy was so helpful! I can't thank you all enough! :) read more

Always friendly cashiers! It's a great thing to see service with a smile these days!

It use to be good pharmacy, but no more, its full of crap and bad service, very rude staff. The night shift were teo African Anerican guys not in drug area but general check out were laughing at me for my look and giggling . The prescription pick up was good in last two years but now extremly bad. They tell you , come pick up your prescption in 5 mins, when you go even after 30 mins its not ready. Its bad bad and I do not recommend it, avoid it !!!!! read more

Had the worst experience with this specific location. The cashier at pharmacy had an attitude when I misunderstood her question. Then they took twice as long as they said they would to fill my prescription. You are better off driving the extra block to CVS. Do not come here to get your prescriptions filled. read more

Worst pharmacy. Nobody is nice or happy and not to mention extremely unhelpful. They are so and very rude. My doctor called in my medicine 12 hours ago and it's still not ready. I am going to the ER now to get treated because they couldn't get my medicine to me on time. read more

If I could give them 0 stars I would. They are the absolute worst. No one ever answers the phone in the pharmacy. You will literately be on hold forever. When they do answer the phone, it's apparently a call center with techs that aren't even at that location. And when I needed to speak to the pharmacist to change the brand of my medication (they gave me the wrong brand), the techs at the call center couldn't even get a hold of the pharmacy at this location. I had to physically go on my lunch break just so I could talk to someone to change it to the correct brand. The pharmacist then said she would change it and it would be ready for the next day. I tried to call the next day to assure it was ready and airplane was unable to get a hold of anyone. I then drove up there after work. When I arrived, they told me they didn't have it. Then I told them the pharmacist said it would be here. Finally the tech found it and they still didn't have it ready (even though it had been over 24hrs) and told me to come back in 45 min. The absolute worst customer service ever and I will never return. I now get my prescriptions filled elsewhere. read more

I live within walking distance of this Walgreens and it is by far the best drugstore I've ever experienced. The pharmacy folks are polite and very helpful. When my doctor calls in a prescription it is always ready even if I go straight from the doctor's office to the store. So glad to be in the neighborhood of this drug store! read more

My husband and I came in for immunizations and we were well cared for. The wait was not long and they communicated each step in the process well. The pharmacist that administered the shot was quick, gentle, and efficient. We will definitely come back when we need boosters! read more

I have never written a review for anywhere other than a restaurant but I felt the need to review this particular pharmacy. Having worked in various pharmacies as a tech and intern, I have never experienced such terrible customer service. The entire staff from the techs to the pharmacists are completely incompetent. The phone wait time is ridiculous, you will be either put on hold forever or if they do happen to pick up and you make a request, your prescription will certainly never be processed, even if you give them a sufficient amout of time (over 24hrs). In person pharmacy requests are just as awful. The pharmacy is set up so that you are unable to see any of the staff, thus you can be standing there for a good 15 mins and never see a human. No one ever bothers to even acknowledge you to say 'ill be with you in just a moment'. And again, when you are able to speak with someone, your request will not be processed as promised. Do NOT go to this pharmacy if you value your time at all. read more

Get more help!!!!!! Geezz the fact I have to wait this long I will never come here again.

Need a prescription? Feeling sick? Do NOT go to this location. I have strep and it took my husband 45 minutes to find out my prescriptions were not ready when they were verbally confirmed they were ready for pick-up. Every time I drive by the line is insanely long. Obviously this place is not well staffed. I am actually shocked that the reviews have not been worse for this location. My husband is once again attempting to pick up my prescriptions after being placed on hold for over 45 minutes. My advice would be to try to CVS which is opening soon across the street...or pick up your prescriptions at 4 am on a Tuesday night. read more

walgreens, you annoy me. ordered calendars for xmas and received an email that they were ready but they weren't. the printing machine was broken and they had a tech working on it. i waiting another day to stop in to see if i could pick them up but they still weren't ready. i canceled my order and went another walgreens. of course the 2nd walgreens didn't have all the stuff i was going to buy so i had to go back to the 1st walgreens to get everything i needed. hopefully i got everything i need and won't need to go back. read more

The slowest pharmacy anywhere. I decided to go at night because day wait is always long. Just the same. 30 min wait. They are always understaffed every visit. Very poor management. And last time I was there they made a mistake on my Rx. Asked me to wait an an hour and half while they corrected it. Only plus is, there are Nice people at desk. read more

Worst pharmacy I have ever been to. Never tell you accurate information and constantly change what they are telling you. DO NOT RECOMMEND!

Over the past few months I have had to personally speak to a pharmacist to refill recurring prescriptions - text does not function properly and is unreliable. Further, most prescriptions have taken 1 week plus to fill and wait times in the store or via drive-thru exceed 30 minutes on a regular basis. read more

This review is strictly for the Pharmacy Manager Annie . I can't say enough of good things about her professionalism and kindness . I can't explain how angry I was with the inexperienced Pharmacist Eileen and the technician Brenda. I don't want to share the entire story just because how great Annie handled it after I called her . She is an angel and so great , people like her make you forgive and make you grateful that we are in good hands even though I am not sure who did give diploma to her Pharmacist and tech - they should be stripped of their authority but I believe with such a great Manager hopefully they are smart enough to learn from her and find some human instincts because I don't have much respect for woman who mistreat a pregnant patient -its like are you a Woman or a Monster ? me , my husband and my Dr. are still not over it but honestly this Manager is something else she is amazing and because of her I will continue to keep using Walgreens as my primary pharmacy. read more

I normally wouldn't bother reviewing such a big chain like this, but my disdain for this place has hit the roof. The pharmacy is SO INEFFICIENT. I've sat in the drive thru for 20 minutes before. Last week, I spoke to the automated robot on the phone to refill my prescription that was supposed to be on auto refill. Never heard anything. When I called to check on it the next day, they said it never came through. This morning I requested my refill online by 1:00. It's now 1:30 and I called to check on the status. The woman who answered the phone said "were busy today so it's just going to take longer" ..... I have also asked them to refill the two prescriptions I get a month at the same time so I don't have to sit in their never ending drive thru twice a month, but that seems to be too hard for them. Walgreens, good luck retaining customers in a time when customer convenience is #1. You should also consider being more timely with medications people need to take daily. I'll be getting my prescriptions via my insurance's mailing option to save myself from your idiocy read more