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    Walgreens

    3.7 (3 reviews)
    Closed • 8:00 am - 9:00 pm

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    1 year ago

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    Walmart Supercenter

    Walmart Supercenter

    2.6(35 reviews)
    1.5 mi
    •$

    At one point in time I did not appreciate this Walmart but that was a long time ago and now I…read morereally love this Walmart. My family and I go to this Walmart frequently and we love it very much. I appreciate the low prices and the wonderful employees who work at this Walmart. One time I was actually waiting in the car for my family to return from shopping in Walmart. I had to use the restroom and I ran into Walmart to use the restroom. I came running inside the store and I saw an associate and said that I had to use the restroom and all that he said was that they were over to the left. I'll never forget how kind and understanding that Walmart team member was. Thank you all those wonderful team members who work at this Walmart. You each make the world a better place.

    Today, September 16, 2026, at approximately 5:30 p.m., my daughter and I had an extremely…read moreupsetting, humiliating, and unacceptable experience with an employee at the Walmart located at 2700 Clearlake Rd, Cocoa, FL 32922. My daughter and I use reusable cloth bags to carry our purchases while shopping and then take them to the register to have everything scanned and paid for. We have never attempted to conceal merchandise or leave the store without paying. However, an employee approached us and began confronting us in an aggressive and disrespectful manner. She demanded that we remove everything from our bags because, according to her, we had not paid for any of the items. I explained to her and showed her that the items in our bags had been scanned and paid for. Despite this, she continued to accuse us and even made my daughter pay again for items that had already been paid for. What was most disturbing was the way she spoke to us. The employee made comments clearly implying that we were thieves and stated that people like her were there so that "people like us" would not steal anything. This was deeply offensive, humiliating, and completely unjustified. I do not know the employee's name because we had never seen her at this Walmart before and she appeared to be a new employee. However, that should not prevent Walmart from identifying her. The store can determine which employees were working at approximately 5:30 p.m. and can review the security footage from the incident. My daughter and I have been regular customers at this Walmart for approximately five years. We know several employees and have interacted with Walmart staff regularly throughout those years. We have never had an incident involving theft or inappropriate behavior. Other employees who know us can confirm that we are regular customers and that we have never stolen anything from this store. The situation became so uncomfortable and humiliating that we ultimately had to leave the store and abandon our purchases. Some of the items in those bags were things my daughter needed, as she has epilepsy and requires certain products and supplies. I understand that Walmart has the right to protect its merchandise and prevent theft. I have no problem with an employee verifying purchases when there is a legitimate concern. What I do have a serious problem with is the way this employee handled the situation, the unfounded accusation, the humiliating comments, and the fact that my daughter was made to pay for items that had already been paid for. There is a significant difference between following store security procedures and treating a customer and her daughter as criminals without evidence. I am requesting that Walmart take this complaint seriously, identify the employee involved, review the security footage from approximately 5:30 p.m. on September 16, 2026, and investigate exactly what occurred. I would also like this complaint to be formally documented and escalated to the appropriate management team. I expect Walmart to address the conduct of the employee involved and explain what steps will be taken to prevent another customer from being treated this way. After approximately five years of shopping at this location without any problems, this was the first time my daughter and I have ever experienced treatment like this at Walmart. Being treated as though we were criminals, being accused of stealing, and being humiliated in front of other people is not acceptable customer service under any circumstances. I expect a serious response to this complaint.

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    Walgreens - drugstores - Updated September 2026

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