This Walgreens is pathetic trash. Full of incompetent people who don't know what they're doing in the pharmacy, it shouldn't take 10 minutes to get through one person every single person. Save a 40 minute trip and drive to cvs because this place is absolute shit read more

I received a text telling me that my prescriptions were ready. When I arrived, the pharmacy claimed that they had never received them, despite me showing them both the texts & then my screen, where it was displaying that they were ready. They then claimed that my doctor had to have cancelled my prescriptions. I contacted my DR & he confirmed that he had never cancelled them. Two of these prescriptions are controlled & are now showing as "delayed" due to them already being in the system. Despite, y'know, the insistence that they were not. read more

An average Walgreens. There's definitely not enough staff working to help the store and pharmacy. However they have a decent amount of inventory and products to choose from and the store is very organized. The pharmacy is very busy and there's usually only one pharmacist handling everything. The technicians are very well trained and helpful to customers. I'm not sure why people are writing about the phones not being answered as it's picked up almost immediately when someone calls them. Just be patient and expect at least some type of wait time. read more

Walgreens - cars parked in front of the store - Drugstores Near Me - Broadlands, Virginia

I tried to ship/return a shoe box order from a retailer store who sells running shoes. I had shipping label printed out, but Walgreens would not tape it. They told me they would not do that service for free. I needed to buy white scotch packing tape and since they had a sale for 50% off second one I ended up buying two. So total cost was 8$ for me out of pocket for tape. I wish I had known that Walgreens won't tape shipping labels for you that you print out. It's a terrible experience, in my opinion. Why do I have to waste 5 min to buy tape and then another 3 min to tape the label to the box myself -- because I have to make sure to tape the top of box lid down, so shoes won't fall out. Terrible customer service. And then I saw the counter guy printing out fedex label for the guy next to me who was returning another box. Wow, why does Walgreens print out sticky shipping labels for some but not for me. Total bummer. Horrible Walgreens location, I've had pretty spotty service from them in past. On top of that they have the gall to charge me for tape for a simple return with FedEx. Well, just not liking this Walgreens or the way they treat customers, is all. Literally made me waste over 10 min in a simple FedEx return process for a shoe box. Holy cow! read more

No one works here. Good luck trying to find help with anything. Pharmacist won't answer the phone.

I would give 0 stars if I could. The pharmacy here is complete and utter trash. My wife has tried to get her medication here for a 3 month supply since that is what the insurance covers, and the pharmacists continually display that they lack any brain cells. The pharmacists insist that they just have 1 month supply for $600, because that's what the "system" says. When you explain to them that you are authorized for 3 months for $150, they continue with the 1 month supply talk. In addition, they do not know how to fax documents to doctor offices. I doubt many people will read this, but please avoid this pharmacy if you want to keep your sanity. read more

I would give zero star to this store, if I could. Pharmacy service is horrible. when I look for some one to help me. One person in the whole store, this person is exhausted, try to do everything, going back to photo, then front register, 3 people just waiting to ask question. keep calling back up, no one is coming. then finally find Assistant Manager John, not helpful at all. I do not understand, how they run this business? poor management. I will never come to this store again. read more

This has got to be the poorest managed pharmacy in the Loudoun County area. Understaffed, Pharmacist is running between filling prescriptions and giving vaccines and insufficient products on hand. When giving shots the pharmacy grinds to a halt. Insufficient product result on partial script fills and delays to fill. Shuts down mid day due to no Pharmacist with no signage outside as the line of cars builds. read more

I have had consistently horrible experiences at this pharmacy and not due to the pharmacists. They are really understaffed and do not have even basic medications in stock. It took them 3 days to fill a common medication like Singulair. There is at least a 30 minute hold to speak to a pharmacist. Once the pharmacists was so rushed that she handed me someone else's prescription. Walgreens Corporate needs to get its act together and hire more people for this location. read more

One star is too much to rate today's interaction with the pharmacy members at SOUTHERN PLAZA. My daughter got her covid vaccIne today, and the attention to detail from this team is to 'say the least' broken at so many levels. From a simple greeting (making a 9 year old) feel at ease with a shoot to leaving my wife and daugther in a unattended room filled with drugs!!!! I am so upset my wife had to go through this. I do not recommend this pharmacy team or location. They are not courteous , or qualified at any customer service level. It is a shame that Walgreens employs such individuals. We hope management completes some training asap at this location. BE MORE HUMAN FOLKS. Robert read more

Appalling, you have to feel sorry for the single member of staff on duty! Simply trying to collect a parcel from their FedEx collection point took a whole morning. Simply terrible, had to direct them myself in the end and for an apology, just received attitude. If only you could leave zero stars! read more

Pharmacy is beyond pitiful. You call and call and they must have the phone on a loop, you never get through to a live person. If you are trying to get meds - better go elsewhere. I have gone to this location for six years, but I think I am done. Maybe I'll try the new CVS read more

The staff here is incredibly rude. The pharmacy has no idea what they're doing. I was told my prescription was ready, went to pick it up, then was told it wasn't ready and I had to wait for the pharmacist who was on their lunch break. Every time I pick something up, there's an issue. read more

The pharmacy here is really third rate. They intentionally ignore phone calls, often leaving you on hold for fifteen minutes before simply picking up the receiver and hanging up on you. The corporate office needs to find a way to solve systemic issues like this. read more

The Southern Walk Walgreens Pharmacy hires the least competent sent of individuals I have ever had the displeasure of interacting with. I have called 12 times over the past two weeks, waiting on hold for over 30 minutes every time, and NEVER got through to someone. Not a single time. I've submitted Rx transfer requests several times online, and they have ALL been ignored. My insurance lapses at the end of the month (today) and all 3 of prescriptions were not filled in time even though the pharmacy received my transfer requests weeks ago. I will now be in a very desperate spot health wise and it is entirely due to the mismanagement of this pharmacy. You're truly better off talking to a wall. read more

The pharmacy is a train wreck! Under staffed and completely mismanaged. Get your prescriptions somewhere else.

I had been a long time pharmacy customer for this Walgreens location. Over the last two weeks, pharmacy has LOST my trust. They kept telling me that the doctor never sent the prescription to them. So I called my doctor and they said they called the pharmacy and settled it with them. So I drive back over there and they said "Nope, we never received the prescription from your doctor." I, again, called my doctor back and they were perplexed and a bit annoyed with the pharmacy for denying that they ever got the prescription from them. They called them once again and settled it. This morning I called (Instead of driving to get it as I wanted to see if they had it ready for me to pick up). They again said that they never got the prescription. I called my doctor and they were very pissed at being accused by Walgreens of not sending the prescription. They told me that they had sent it to TWO separate pharmacies to be sure either one of them will have it ready for me. I finally told Walgreens that I no longer trusted them and that I was "firing" them from being my go-to pharmacy and went to another Pharmacy around the corner: Harris Teeter who had everything ready from the minute they had my prescription. Harris Teeter has their crap straight when Walgreens doesn't. I will NEVER go back to Walgreens to get pharmacy items OR even any other items. They've permanently LOST my business because they are SO dishonest. read more

Since this is the primary location for my prescription filling I figured I should write a review. I don't really do much shopping here unless it's something I really need and don't feel like driving because the prices in drugstores are at times quite outrageous. I pretty much agree with most of the reviews that have been written about this place. However I wasn't able to give it a compete 5 star rating because I've only dealt with the workers in the pharmacy section and not the cashiers at the registers in the front of the store. When I enter I can instantly see that the manager cares about how the store looks because not only is the store clean but is pretty well organized. Also the pharmacist here are nice, kind, patient, and very helpful. Every time just before I am about to leave they always ask me if I have any questions about my prescriptions. In addition, they are fairly quick with filing prescriptions which is always a plus in my book. I like this Walgreens and plan to continue to come here unless an unsettling chain of events occur which causes that to change. read more

This pharmacy is overwhelmed. Not enough space to stock what they need for their customer base. Not enough staff and not enough equipment. The people are fine but they just can't keep up with the volume. read more

This is a really nice Walgreens, and conveniently, it's right in my neighborhood. I've always been able to come here to grab something that I needed, and very rarely did I have to look elsewhere for it. The pharmacy is great-- if they aren't busy, they'll have your prescriptions ready in 15 minutes. They even have a drive thru window you can pick them up at. Friendly and helpful staff as well-- they also have a sweet drink stand near the refrigerated cases of food where you can get fountain beverages or coffee. I thought that was cool-- I think it's new? The only thing that would make this place better is if they were open 24/7. read more

Horrible pharmacy staff. I understand being focused on your job so that everyone gets accurate medication. But there is a difference between focused and rude. The lady (wish I had her name-but she wasn't wearing a name tag) was so rude and dismissive. As I'm explaining that I have new insurance, the lady just walks away without an explanation.... long story short kindness, patience, and customer service go a long way in any business and Walgreens will not be getting mine until the employees understand that. read more

Talk about rude! The two pharmacists (one named Maggie, the other was a young woman of Asian background) were just rude and unprofessional and had the attitude that they simply did not want to be there and I was just inconveniencing them by picking up a BC order. No hello, no goodbye, no have a nice day, nothing. The other encounter was when I got an infection post op and my surgeon personally called in aN emergency antibiotics order 10 minutes before close, and the pharmacist argued with him that she won't fill it. She ended up filling the prescription, and of course when I got there (before closing time) she acted arrogant and deeply inconvenienced. No wonder this place is trash when the pharmacists convey such poor attitude in the work place and in front of their customers. read more

We like it here. The staff are friendly and willing to help you find what you need. The pharmacy are very knowledgeable in the type of drugs you are taking that maybe harmful when combined. My wife also come here for other items when she pickup her medicine. read more

I have used Walgreens at Southern Walk plaza, Ashburn,VA to fill my prescriptions for ten different medications for last ten years. The pharmacists and the pharmacy techs have always been very professional, courteous and helpful. They have filled my prescriptions in a timely fashion and answered all my questions properly. My total experience has been excellent and I woul recommend this pharmacy to my friends and family. read more

1 star for pharmacy. Worst pharmacy I have ever been to. Every month I need refills with my medication there's some kind of stupid problem that I need to spend hours on calling different people to fix. It's so frustrating that I don't go here anymore for that reason. Pharmacy seems clueless and unhelpful. read more

Recently moved to the area. I am living here until August and needed a pharmacy to fill scripts until then. So I transferred two prescriptions to this Walgreen. Both scripts were for 30 day (30 pills). When I picked up the refills, the first bottle was filled properly with 30 tabs. The second bottle was over-filled with and additional 90 pills (120+tabs total). I did not realize until a day or two later, but as soon as I did, I went back to let them know they had over-filled the prescription. The women at the counter treated me like I had crawled across the counter and taken the pills myself. Then tried to tell me they don't count their pills, they just dump the manufacture bottles into the customers bottle.... The next month when I went back to refill my first prescription, a different lady asked me about the second script... why I wasn't getting it filled. I pulled the bottle from my purse, showed her it still had 90+ pills and explained it had been overfilled. Her response was to get the pharmacist, who checked in the system and then said 'there were no notes made to it being over-filled' - so basically I lied about coming in before... and was yet again treated like it was my fault because no note had been added to the system of when I came in the first time to try and let them know they made a mistake. read more

1 star for the pharmacy. I like the rest of the store, though. Had a 2nd wrong prescription today in 1 year. Transferring my prescriptions elsewhere. Can't tolerate prescription errors. In both cases they were very professional, apologetic, and did what they could to reimburse me but still... read more

This is the last time I'll use this pharmacy. Service was terrible and the staff was not very knowledgeable. I've had issues with this pharmacy that I've never had any where else. read more

Short staffed pharmacy, very slow. I was initially told 30 min for my prescription so I decided to wait...45 minutes later no one called me so I checked on it only to find it was submitted incorrectly and denied. An hour later "it was done correctly". This is the last time I will be coming here. read more

I was just told I couldn't pick up my medication because the pharmacist had to check it and she was giving flu shots. Since when does giving flu shots more important than ensuring people receive their medication. When I questioned this I was rudely told "the pharmacist says she's still giving out flu shots, it'll be 15 minutes you can wait if you want to". Worst pharmacy in the area, I'll drive the extra few minutes to avoid this horrible place. read more

A big bundle of thanks to Daniela, the shift manager, for processing a return for my mother. The wrong item was purchased online & was out of the 30-day return window. However, without hesitation, she accepted the return in favor of a store credit. Very professional throughout the process. I hope that she get the recognition for her great customer service. read more

Fast refills and friendly staff. I was living in an area where the wait for a prescription was always over two hours. I just called for a refill, and it will be ready in 30 minutes. The drive thru is always quickly attended. read more

HIPAA VIOLATIONS GALORE! This pharmacy loses prescriptions. Major violation of health privacy laws. For 12 days, made no effort to follow up with us and blamed it on their computers. When we asked for the original prescription back, they "lost" it. They openly talk about other customers' prescriptions. If you want to know hat your neighbors are taking, hang out at the counter. read more

My favorite pharmacy in the area - staff is always so nice, and they fill prescriptions quickly.

Have had a hectic week with helping my brother and kids so I walked into my doctors office without knowing that my doctor was out on vacation. So I was only given half of my script, am going out of town for work and went to my usual pharmacy rite aid and they refused to fill the rest of my medication. I came to this pharmacy and the pharmacist was very helpful. She questioned me a lot because insurance would not cover but, it was her job. which I truly appreciate her screening, there's a lot of people who take advantage so I totally understand where she was coming from. I do recommend this pharmacy because this pharmacist will do her best to get you your medication the best way and timely way. Thank you! read more

This is the best drugstore around! The pharmacist is very friendly and helpful and always remembers my name. Prescriptions are filled fast and they always ask me if I have any questions or concerns about my medication. The rest of the staff is just as friendly and always willing to help. This store is very clean and well organized. I only wish the refrigerated and frozen sections had more choices. Beyond that, it's perfect! read more

They lost my film processing order. Dropped it off in October, told it could be 6-8 weeks, waited for a call never got it. Dropped in today to check in about it and they couldnt find the order, called another store it wasn't there, and now they tell me there's nothing they can do. Horrible, horrible! read more

Some (not all) Very unprofessional pharmacy greeters (the blue coats at drop off or pick up), that Single handedly takes the Walgreens "brand" down. Poor customer service, no smiles, no greetings, no apologies when orders are not on time or missed. I had a particularly bad experience when of my eye drops wasnt dispensing, I asked for a replacement, they said they would take care of it for free as it wasn't my problem.. I Go back to pick it and they cant find the order, i explain the whole story again and they ask me to come back again, and this time they want me to pay it. Not a single apology. and this was for 30$. read more

Came here to do my last minute Christmas shopping. Great parking space & the store is clean!

In the past year, this pharmacy has gone downhill. Often times, they don't carry needed medications or the time to get prescriptions filled is ridiculously long. It should take a pharmacy about 20 minutes tops to fill a prescription. I just came back from attempting to pick up prescriptions for my son who is home sick and after giving them at least a half hour from when the doctor called the prescriptions in, I drove over expecting them to be ready...nope! The attendant looked my son's name up and seemed to just notice that it was called in. Then he tells me that it will be another hour or so. Meanwhile, my son is at home with asthma and is having difficulty breathing. This isn't the first time I have had a similar experience and I've talked with the manager about it. Obviously, nothing improved. I don't know if they are short staffed or incompetent, but there is definitely a problem with the efficiency of how that pharmacy is run. You may want to try CVS... they usually carry more medications and are much quicker in getting your needed medications to you. Even though it's out of my way, I will be transferring my prescriptions there from now on. read more