I mean they're nice sometimes but they never refill my stuff that's supposed to be automatic and take forever. Meal break is 1:30 to 2 and they took ten extra minutes to get back to the line. Are yall aware meds aren't like a fast food or luxury item people.. NEED them. Like actually. NEED. Them. Just be more organized. If your app sucks then talk to Walgreens CEO because it's not my problem! It's yalls! It's their job to fix their issues not mine. I need my meds when they're SUPPOSED to be filled! Not three days later even though you weren't out of them. Put the meds in the bag. It cannot be that hard. read more

this is the worst pharmacy ever! they are closed on random days and not open during the hours they say they are. I once waited for 2 hours to get a prescription filled. they have weird rules that I have never run into at cvs and Bently at the pharmacy is apathetic and rude. I am going to go to CVS from not on. I once called the store to ask about the hours the pharmacy would be open and the lady said they were just understaffed because no one wants to work since Covid. Covid was 5 years ago now! This is such a poorly run store. I am very unhappy with this Walgreens. I have been filling prescriptions here for an about 6 months and it is such a hassle every time. wait times are always horrible. I'm done. just done. read more

I only bought something because it was on sale. The price tag didn't match the price at the register and the manager was rude to the employee and basically called me a liar. I've worked retail many years and I know how to read a shelf tag. An absolutely terrible Walgreens. read more

Nice people at this Walgreens. Always smiling and willing to help. Thank you for all you do!

This is about the Walgreens near Gerber Village. This is the absolute worst pharmacy ever. You can never just go pick up your prescription. There is always some kind of issue and 9 times out of 10 it is their error. They are rude, and not helpful. Seriously, I have to go there like 4 times a week trying to get prescriptions. They call and text you constantly, for what I don't know. (generated nonsense), it is certainly never related to your prescription. I can not wait for Sona to open on Long Shoals and be done with this place forever. read more

Terrible customer service. Incredibly rude. Even the manager. Claim to be a fedex location.

4 stars for cleanliness and fair pricing. Ya lost 2 stars because your customer service sucks. The lady at the front counter held a 5 minute personal convo with the customer in front of me and then never acknowledged I was standing there. I had to set my stuff down right in front of her to even get her to look at me. She was so preoccupied with talking about pills and her damn finger nail that she picked her nail for another 2 minutes before ringing me up. She looked annoyed I was even at her register. Trust me lady I would of went to any other register had one been open. Oh and your entrance and exit suck as no where can you make a left turn.. read more

Tried calling yesterday, put on hold for 10 min couldn't get through, So today I called and I was on hold for 15 min and then the automatic services said now they were going on meal break and I would be on hold another 30 min. Are you kidding me? No I can't do my prescription online I have to phone it in. Is there only one person working there? read more

PLEASE hire more people in the pharmacy! The wait times are OUTRAGEOUS! And this is EVERY visit, it shouldn't take an hour to pick up meds!!! read more

The pharmacy employees were nice and courteous but appeared to be short staffed! There were 5 customers in line at the pharmacy and 1 at the drivethru! I recommend they have 2 ppl servicing customers versus 1 for better efficiency! Thank you! read more

The pharmacy here takes forever. Long waits in lines just to drop off prescriptions. One employee working the counter and the drive through. Prescriptions take forever to be processed. They'll tell you how long it will be and it always takes long, much longer. Customer service and efficiency are not priorities here. Pharmacy workers engage in personal conversations while you're waiting in line. Place is also difficult to get in and out of. read more

Walgreens portrays themselves "The corner of happy and healthy" but it is anything but. At least that is true for 1. The store located at 2501 Hendersonville Road, Arden NC 28704 2. The corporate complaint website and telephone number. The store: In the midst of the coronavirus scare, my husband and I went to our local Walgreens this morning. It is very very clear that staff is not trained and the store is not exercising any type of "healthy" approach to preventing the virus from spreading - other than a sign poorly taped on the floor indicating social distancing. There us no hand sanitizer or disinfectant at the front of the store for people to use prior to touch carts or baskets. I understand being out on the shelves - but I don't at the front of the store for people to reduce the risk of spreading germs. In fact - every store near us has this even our local Lowes has this along with a sign indicating that they have disinfected carts. Not Walgreens. I am actually not bothered that when the "I see three" was activated it took forever for anyone to come. I am greatly bothered that the cashier was not trained regarding the virus. Rather than using the hand gun scanner to ring up the products and just let me bag them myself, he touched each product multiple times before putting them in the bag and then insisted on handing the bag to me. It makes not sense. The cashier also did not have any type of hand sanitizer or disinfectant at his station. All store in our area visibly have these things available to the cashier. Very disappointing the a compnay that wants to project a healthy image is falling so short. We won;t shop at Walgreens again. Our local cvs has good practices and a self check-out. I will let our friends know. Lesson learned. Trying to share this concern with you - this was my experience. a. Using this page to "voice" my complaint i find it funny that the word Walgreens isn't recognized by your own spell check. Oh well - on this page and one other for complaints... the store locator button puts the user in a black hole. When selecting your store, it takes you to the local store info and no way to indicate that this is the store you are complaining about. You are unable to use this button to indicate the store. The user has to back out and start all over again. I should know I did it four times. Clearly no one has actually tested your own system. That is when I tried calling. b. I called the customer complaint number. What a disaster. Do you think someone filing a complaint wants to use an automated system? Nothings says "we don't care about our customers concerns" more than that. The automated system does not seem to recognize simple words. I am an English speaking american who grew up in the Midwest. If it doesn't recognize my words - then who on earth does it recognize? I used the word "complaint" (alone and not in a sentence) thinking it would direct me to the appropriate area and the first time it asked me if I said the word orange and the second time it asked me if I was saying the word almond. Wow - not even close. Big fail. I can't wait to see what type of standard e-mail I will get after this. I am sure it will be automated, cold and impersonal. Perhaps it will even ask me about almonds. I and very disappointed. Walgreens has to make a much better effort to keep their customers happy and healthy! You are a major chain. Shame on you. read more

I love this place. The employees are always nice the moment I walk in. The pharmacy has a great staff and a great pharmacist. He always goes above and beyond to answer my questions. The only con to this Walgreens is not really a con. They are very busy around 5 pm at least that's been my experience. But all in all 5 stars!!! I shop there almost everyday and it's my favorite Walgreens. read more