I had an extremely disappointing and uncomfortable experience with the pharmacist at this CVS…read more I came in twice in one day because I needed to gather additional information and return. Both times, the pharmacist was rude, unprofessional, and openly hostile--rolling his eyes, huffing and puffing, and speaking in an aggressive, dismissive manner. It wasn't just directed at me; I also witnessed him interacting similarly with a customer at the drive-through window, as if he was waiting for that person to question something so he could pounce. The issue involved a manufacturer's coupon I have successfully used for over eight years. He repeatedly insisted I didn't understand how these coupons work and told me that because he has "been a pharmacist for years," he knew better than I did. I already knew that the only time these coupons fail is due to how they are entered or processed in the CVS system--but he would not listen. After I finally gave up and asked him to just check me out, he then asked to see my paperwork again. When I couldn't immediately pull it back up on my phone, he admitted that he only wanted it so he could prove that I was wrong--not to help resolve the issue, but to rub my nose in what he believed was my mistake. That level of pettiness and lack of professionalism was shocking. When I got home, I reviewed the fine print myself and confirmed that nothing supported what he was claiming. I have since asked my doctor to transfer my prescription to a different pharmacy and will be taking my business elsewhere. After this experience, I will no longer use CVS for my family. No one should be treated this way when simply trying to fill a prescription.

ONE star only because it won't let me leave ZERO. You would think if a customer in the drive-thru…read morepharmacy line had an issue, CVS would ask them to just pull around and come inside. Instead I was next in line and waited 25 minutes (no exaggeration) to get to the window. 3 or 4 cars pulled off that were waiting behind me, and I would have to if I could've cleared the brick pillar. There is no excuse for this to happen. When I got to the window it took 3 minutes to pick up 3 prescriptions. So I'm not sure if they're filling Rx's while you wait in the drive-thru or what they're doing, but their common sense is definitely lacking for this to happen.

I mean they're nice sometimes but they never refill my stuff that's supposed to be automatic and…read moretake forever. Meal break is 1:30 to 2 and they took ten extra minutes to get back to the line. Are yall aware meds aren't like a fast food or luxury item people.. NEED them. Like actually. NEED. Them. Just be more organized. If your app sucks then talk to Walgreens CEO because it's not my problem! It's yalls! It's their job to fix their issues not mine. I need my meds when they're SUPPOSED to be filled! Not three days later even though you weren't out of them. Put the meds in the bag. It cannot be that hard.

this is the worst pharmacy ever! they are closed on random days and not open during the hours they…read moresay they are. I once waited for 2 hours to get a prescription filled. they have weird rules that I have never run into at cvs and Bently at the pharmacy is apathetic and rude. I am going to go to CVS from not on. I once called the store to ask about the hours the pharmacy would be open and the lady said they were just understaffed because no one wants to work since Covid. Covid was 5 years ago now! This is such a poorly run store. I am very unhappy with this Walgreens. I have been filling prescriptions here for an about 6 months and it is such a hassle every time. wait times are always horrible. I'm done. just done.

Because I grew up in this area I have shopped at Ingles for over 45yrs. I am aware that prices have…read moregone up, but apparently Ingles raises their prices weekly. And not by a few cents either. Last week I decided to buy my vitamins there so I wouldn't have to make another stop. But then I saw the price. These vitamins were $5 higher than Walgreens! That is INSANE! I went to Walgreens. I believe supporting local businesses,but I think Ingles will have to do without mine.

I come to Hendersonville/ Fletcher monthly and my first stop is usually Ingles Markets. This week…read moreafter stopping in Fletcher for their usually wonderful Chicken salad, and getting home anticipating this wonderful treat i was devastated. The salad was pure salt/brine. Evidently the person(s) responsible for putting this salad together had a high taste for salty foods. Sad to say I wasted $10 on something I cannot eat. So, it's back to Harris-Teeter where they evidently measure the salt carefully. Come on, Ingles --- you can do better!!

Very courteous staff, and they have all the things you need that you forget to pack on a trip…read more Convenient location Downtown.

These guys are great! It is a family operation and they are always helpful.read more

Exceptionally rude staff. I went to pick up a prescription which needed to be refrigerated. No one…read moretold me this consequently, the prescription sat out for a couple of days. When I asked the pharmacist about it, he said it wasn't his job to let me know that the prescription needed to be refrigerated. He said it was noted on the information. Yes if I had read the dense nine pages stapled to the bag the prescription came in, somewhere on that I would've seen that it needed to be refrigerated. When I needed to get the prescription refilled, I was told I could come in and pick it up. when I got there. It was not ready. The app showed it would be there the next day by 6 o'clock. This was confirmed by someone at the pickup desk. When I went the next day, again, it was not ready. The app now showed that the prescription had not yet been delivered to the pharmacy. Same thing happened the third day I tried to get it. I gave up and transferred my prescription to Wal-Mart. I've had several students who worked at the CVS pharmacy and told me they would never go there to get their prescriptions. As a retired healthcare professional, I can tell you this is no way to treat your clients. AVOID THEM, go somewhere else.

Tyler was an exceptional employee who demonstrated professional and courteous service. He went…read moreabove and beyond. He represents CVS well.

Been on HOLD for 27 minutes for Pharmacy,so I hang up, called back to speak to Store Mgr,was on…read morehold 7 minutes for him to answer,he sounded like he was 10 years old,said he couldn't do anything about the pharmacy. This is the new store on Tunnel Rd in Asheville NC. I'm switching to CVS

Walgreens on Tunnel rtd. just reopenrd. They are very short staffed. If you want anything from…read morephoto dept., or passport photos they are turning customers away. Dont bother.

Would give 5 stars, friendly, fast, professional pharmacy. If you go in person…read more HOWEVER...The CVS "AI chat bot" answering "service" is remarkably bogus and infuriating if you need to talk to a real person. A string of (mostly) immaterial questions, recordings and long wait to get to the 'end' to have the option to be transferred to a person. THEN it's another few minutes on hold... if they even answer. I do NOT think it's the staff refusing to answer calls, rather the AI bot answering crap. Wait long enough (10 minutes last try) and if it rings.. then the real person answers almost immediately. OR you get sent to a voice mail. There appears to be no direct line to call, all calls go to the automated 'service', to abuse the definition of service. This review is mostly for CVS corporate, but also a heads up to new customers. Go in person, all is good. Try to call? Up the creek.

Have to take some time to review this very responsive pharmacy department…read more They fill prescriptions quickly and there's never a long line to wait as there has been in other stores. I'm hoping that the CVS in Mills River will have a long and happy life. It has the feel of an old-timey pharmacy from when I grew up as a child.

The pharmacy is the worst pharmacy I have EVER been to in my life. They deserve zero stars…read more BEWARE:::: Some of the rudest, dumbest, most inconsiderate people around who also DO NOT KNOW about the meds they are giving you. I asked about the full name of my meds to save on the prescription with the app and she said she had no idea which one mine is. AM I EVEN GETTING THE CORRECT MEDICATION?!!!! Maybe not. First time I went there...Went to pick up my prescription and got to the counter to realize I left my wallet in the car and told the woman I would be right back. She just stared at me and said nothing. I came back a minute later to find the wall down like they're completely closed. Nice of her to tell me. What crappy customer service. Abysmal. EDIT TO ADD:: This is some of the worst customer service I have EVER experienced in my life. These women clearly hate their jobs. They all go to lunch at the same time, and close down for longer than they say they do. They are unhelpful and rude each and every time I go there, as if they can't be bothered. I asked today about the discount on the app for my meds, and asked which version my medication it is, and she said she didn't know. WHAT?!!!

Went back here to pick up a prescription and the staff were kind and attentive. They seemed much…read moremore relaxed and organized now. The store was clean and well kept. The pharmacy department was still short staffed and there was a line but everything went more smoothly.

I have been using this Pharmacy regularly for my husband's prescriptions since 2022. I can truly…read moresay I wouldn't have made it through the first year of his illness without them. They were always kind and very helpful and always willing to offer suggestions and go out of their way to help their customers. The last several times that I have been there I have noticed the level of professionalism and knowledge of the front line staff at the counter has diminished greatly. Now instead of being helpful they seem to just be running people through and usually are very short and snippy. I have been in twice in the past week and found this kind of attitude on both occasions. While standing in line today the girl at the counter was very short and basically rude with a gentleman. When she asked if he wanted to add his number he said he didn't have one but his wife probably did. She then asked if he wanted to add that and he said he didn't know what it was. A customer in line had to tell him that she was talking about her phone number. When she rang it up she told him it would be 426. He handed her a $5.00 bill and she said that is $426.00. You could tell that this took him by surprise and he was not prepared to pay that amount and didn't understand why it was so much. He left the prescription and said he wasn't paying that much. As for my situation I finally just left because it was obvious I wasn't going to get any help and no one was going to go out of their way to help me answer my question. CVS Pharmacy you are better than this. Do Better!

If you want to be treated poorly this is the place to go. There is absolutely no reason whatsoever…read morethat a store manager should treat a customer like they are an idiot. A really snide attitude for no reason. I don't care how bad your day (24 Dec 25) was/is. I ordered 4 items ($76) online for pick-up. I specifically selected in-stock items. I picked up my items only to find out there were only two of four items in the bag. Nothing was said about it during pick-up, nor was there anything said or printed that would tell me I was only charged for two items and not four. I asked the cashier about it, but she had to have the manager (female, long hair, slender) come out. Rather than talk to me, she talked to the cashier as if I wasn't there. Zero eye contact. I asked about the charge because the only thing I have says I paid $76 for four items. The manager says, "you were only charged $35." I asked how I would know that as she held her electronic device in her hand and said, "this says you were only charged $35 for two items." I asked if I could get something showing I was only charged $35. She acted as if the device she was holding was Top Secret and wouldn't show me anything. I know what Top Secret is and it's not a handheld device at CVS! I had to walk out at this point. No wonder why you only have 2.5 stars. I would give -5 stars, if I could. Poor service and bad attitude. This is the same place that refused to give me a COVID-19 shot because they didn't know how to enter a veteran in the system using Tricare. A little bit of delayed effort by the pharmacist who sat there listening for 30 minutes and did nothing to resolve the issue.