Ashten and his team were a very communicative, timely, effective, and provided great service. They…read morecoordinated with my warranty insurance, so that I did not have to do much on my part. From the time that the diagnostic was made to picking up my car, I only waited a week. I will be back, and I highly recommend them.

Ashten business is a "repair pal partner" associated with Car Max. I called and spoke directly to…read morehim and explained my car problem. I dropped off my car, and he was very thorough and made an accurate assessment of what needed to be done. The issue was still under my warranty and he took care of reaching out to the company to take care of filing the warranty claim. Great customer service and would highly recommend.

I scheduled ahead of time to get my car evaluated. I was told that the diagnostic would be free…read more They got me in the next day. One of the workers drove my car around and told me what he thought it was. I asked for something in writing but was told to do an accurate diagnostic my car would need to be put on the lift. That would cost $100.

Moving to a new area and trying to find a good auto shop is like buying a lottery ticket hoping to…read morewin the jackpot. After moving to Waldorf, I was impressed with (and a little skeptical of) Boswell's nearly 5 Star Yelp rating. After using Boswell's twice, I quickly experienced how they earned and maintain their reputation. The owner, Tom is not afraid to tell you his rates up front and give his best estimate on time needed to diagnose/fix. He is candid about when he will be able to get to your car. I never felt pressure for any repairs - Tom is like an experienced doctor who gives his best diagnosis for what is wrong with a vehicle including options and costs for different courses of action. After 5 years, Boswell's is still our go-to auto repair shop. Through many repairs over the years, both small and large - Boswell's consistently provides fair prices, good service, and great communication. Thanks, Tom! Vehicles: 2005 Mercury Sable 2010 Dodge Grand Caravan

There are two types of guys that I generally don't want to interact with the first are mechanics…read moreand the second or contractors. That is because I haven't had a great experience with either of them. After having a very terrible experience at JJ's Auto service which is right next door and please see my review for that. I had an excellent experience at Boswell's which is where I got everything fixed for a fraction of the price. Bill and Tom, the latter of whom is the owner we're super friendly and nice. Tom's wife answers the phone and is polite and courteous. I wanted the job done quickly and efficiently so that I could get my car back on the road otherwise I wouldn't be able to move forward with the rest of my work in business meetings they were very understanding of that and made sure that they did everything to accomplish it and exceeded my expectations I have absolutely nothing horrible to say about them because they're such wonderful folks and apparently they've been in business for a very long time and they know what they do and they're good at it. If you ever find yourself stuck in the area and need car repairs I would have no hesitation to recommend them to anyone

I had such an exceptional experience working with Andy from Mastertech. Superb customer service,…read morewill work on just about every make and model and most importantly will do an amazing job at whatever they do. So far they worked on two of my cars, they will be my one stop shop from now on. Thanks again Andy!

Terrible customer service. They agreed to check out my vehicle on Tuesday, and I told them we'd be…read morethere on Friday to pick it up. The mechanic made it seem like everything was fine and the vehicle would be ready, but when we showed up to pick up the vehicle, they still hadn't even looked at it. They didn't start checking it out until I arrived, and that's when they found two holes in the engine. If they had checked it out right away, they would've known sooner. Don't EVER take your vehicle here--worst shop ever.

I read what the other reviewers have said about this shop. My experience has been nothing but good…read more They have been very accommodating to any service i have requested. They are well below the "book price" on the final price. I come from a family of mechanics and service writers. I go here because they have the specialty equipment needed to service Mercedes. The only thing i would recommend is that you check the hours they are open.

Buyers Beware !!!!!!!…read more My family has been bringing our Mercedes vehicles to this shop for many years. Under the previous owner, we always received honest service, fair pricing, and professionalism. Sadly, since the original owner no longer runs the business and the business came under new management, our experience has been completely different. We recently brought in our 2009 Mercedes S-Class for what should have been a straightforward battery replacement. We were charged $392 for the main battery, $255 for the auxiliary battery, $127 for installation, and an additional $150 storage fee, bringing the total bill to $924. Here's where things became unacceptable. The shop contacted us on Friday for additional information about the vehicle, and we immediately authorized the repair. However, because they are no longer open on Saturdays and did not have the battery in stock, they had to order it. Instead of accepting responsibility for their scheduling and parts availability, they charged us $150 in storage fees because the vehicle remained on their lot over the weekend before the repair was even completed. The car wasn't sitting there because we delayed picking it up. It was sitting there because they hadn't completed the repair. We explained that we should not be responsible for storage charges on a vehicle that was still waiting on parts and had not yet been repaired. They refused to remove the charge. It didn't stop there. Once the repair was finally completed, they called us at 4:00 p.m. to let us know the car was ready. The shop closes at 5:00 p.m., so we immediately told them we were on our way. That's when we were informed that the "final pickup time" was actually 4:00 p.m. They then said that if we could make it before they closed at 5:00 p.m., we "should be okay." That made absolutely no sense. If the final pickup time is 4:00 p.m., why wait until 4:00 p.m. to notify your customer that the vehicle is ready? You have no idea whether your customer is at work, across town, or otherwise unavailable. After already charging us $150 in storage fees for a vehicle that hadn't even been repaired, it certainly felt like we were being set up to incur another storage charge simply because they waited until the last hour of business to call. As longtime customers, this experience was incredibly disappointing. We trusted this shop for years because of the integrity and customer service under the previous owner. Unfortunately, that level of service appears to be gone. Charging customers storage fees because your business is closed on Saturdays, billing them for storing a vehicle while waiting on parts, and then notifying them at the exact moment your stated pickup deadline begins is, in my opinion, an unfair business practice and a terrible way to treat loyal customers. This shop has lost our business permanently. I would strongly encourage anyone considering bringing their Mercedes .... DON'T. There are too many reputable independent Mercedes repair shops to accept treatment like this. Zero stars if I could give them that.

Blue Ribbon Auto service are good with fair pricing. I was looking for a Mechanic Shop in the area…read moreand now I have one. I recommend them to anyone who want good trusted service.

I had a problem. With 07 Yukon Denali.. apparently no other could figure out.. wasn't passing…read moreemissions.. Mr. Steve at blue ribbon.. solve it.. I finally passed emission.. this is my Machanic highly recommended.. it's will sometimes be awhile he's got so many customers.. that it's worth the wait.. Steve gives the real.. good or bad.. I like people like that.. yes go by and. Get your car or truck taking really good care of.. thank you .. new customer Malik

Thank you to Brandon and Valerie for staying after close and making sure my car would get me home…read moresafe!

The staff was knowledgeable and very helpful throughout the repair process. Kept me informed about…read morewhat was going on, best practices, and the timeframe, and everything turned out well. The cost of the services was affordable considering the service. Would definitely bring my vehicles back.

Per the advice of my mother, who was a previous customer, I stopped in for a pre-trip inspection…read morebefore a very lengthy road trip. I was the first to arrive (before the shop opened), as I wanted to be in and out as quickly as possible. The young lady at the front desk assisted me and informed me that the service required full payment upfront. Now, for many businesses, this would be a red flag. But given the nature of this particular establishment, along with its solid reputation, I was completely OK with this. You've heard of "dine and dash," involving people who eat and skip out on their bill, so I'm sure that this business didn't want to deal with people who "drive and dash." Anyway.... The mechanic started working on my vehicle immediately and was extremely thorough. Shortly thereafter, I had the pleasure of meeting the owner, Mr. John, when he entered the sitting area/lobby. I asked if he was the owner because he just had that commanding presence that most owners possess & I wanted to speak with him directly. I informed Mr. John about why I came to his shop and truly appreciated the time and care he put into servicing my vehicle to ensure that it was safe. He told me that he could tell I took care of it, and that for its age, it was in great shape. Mr. John even went the extra mile (see what I did there, haha) and showed me some things that were worn and would eventually need repair. This was great info, not only so I know what to expect for a future visit to my local auto repair shop but also because I decided to have some of the work performed that same day. I felt it was wise to get it out of the way and not have to worry about anything breaking while on the road. Mr. John even told me to call once I arrived at my destination, which further proved that he genuinely cares about his customers and takes great pride in his work. I called the following week and let the young lady at the service desk know that my trip was smooth!

Mr. John will give it to you straight with fair pricing. Originally brought my Audi Q5 in for a…read morecoolant leak. After diagnosing the problem he informed me the cost of repairs would be almost equivalent to an engine replacement. As the issue could be a simple water pump or more complex as a blown head gasket. Needless to say the work was not performed but I appreciated his honesty!