They went far and beyond to make sure I received my clothes for my trip. Very excellent customer…read moreservice

This dry cleaners always provides top notch and prompt service whether it's cleaning suits, shirts,…read moreblazers, pants or vests. Very affordable prices as well - highly recommended!

I sold my house due to the crazy sellers market and I moved in with my boyfriend out in BFE…read moreOklahoma. He has no washer and dryer and we split laundering duties. I have no time to sit in a laundromat so I was lucky enough to find this place. When I dropped off my clothes early in the morning on April 6, I met the man who claim to be owner of the business. He was really nice and super professional. He gave me the lowdown on how the process works and the plan was for me to pick up my wash and fold clothes on April 7. When I left, I had such good feelings that I was going to give this place five stars however, I didn't realize my experience would be completely different when I picked up my clothes. I was behind a customer and I realize it's quitting time and may be a little busy but the woman who looked like she was in charge was completely rude. My clothes were ready and in bags but I couldn't see my laundry bag and I asked about it. She totally ignored me and talked to her employee about me and in front of me. I asked her what the proper procedure was and she ignored me again. I kept trying to converse with her but again she ignored me???? I took a shower that morning and I'm generally pretty smiley sooo idk what her issue was! When it's my turn for laundry services, I will try them one more time and I hope I am changing this rating to five stars next time

This is the only negative review I've ever written about a business on Yelp (i.e. Don't scroll past…read morethis thinking, "This is just another 'Karen'"). Generally, I let things go or give a business the benefit of the doubt...especially local ones. However, this dry cleaner has the worst customer service of any business with which I've interacted. The last straw was their rudeness with my wife who inquired about a missing item for me. She has used this place for over 20 years. In short, they lost a suit of mine. No big deal generally...it happens. This negative review isn't about losing the suit, but rather, their response. There had been a few instances with them where I was missing a shirt when I got home, but I simply showed up the next day, and they found it. They haven't found the suit, have refused to acknowledged that it happened, or that it's even possible that it could have happened. Instead, they insist that their ticket shows that I picked up the proper number of items, so that means I got it (as if a ticket proves that an item was actually received). Like many people, I generally pay what they tell me, and put the hangers of clothes in my car without taking inventory of all items as present. So, I didn't notice the suit was missing until 3 days after pickup. I immediately let them know It was missing from the items I picked up...they couldn't find it. I gave them weeks thinking it would turn up somehow or that maybe someone else got it by accident and would return it; mistakes happen. I checked in a few times over a 6 week or so period. I was never rude nor ever demanded they compensate me for it. I asked the owner to call at one point ...that never happened. When I came back the last time to follow up, a lady (who has waited on me for years) rudely said, "I was told you found it." When I pointed out that I clearly hadn't found it she just stared...I said I supposed the answer is, they hadn't found it either; she just responded rudely with, "No." Never once did they say something during any interaction such as, "I'm so sorry you can't find your suit." Or "we don't think we lost it, but let us reimburse you for the cleaning cost you paid at least." Instead it's simply been...this ticket shows you paid for the right number of items, so you got it (the same lady rudely reiterated this to my wife who asked about it a few weeks ago...my wife was told that I got it or I got someone else's suit that I need to bring back). Again...their position is that the ticket shows I paid for X number of items, so I got those items because they count them. By the way, the ticket isn't even correct. One of the items I actually did get, an long overcoat, is listed as something else. I am baffled as to why they would insist they are infallible in this regard and have decided to treat a long-term customer so unprofessionally. Guys...I don't carry dry cleaning around with me into places besides my house. I have an attached garage. If I lost it, it would have been somewhere between my garage and my closet...or someone broke into my house and stole just that one particular suit; Or, perhaps it could be...that I never received it. In any case, my family has moved on to another dry cleaner that has been great so far. Use this cleaner at your own hazard...be sure to always check your items before leaving...don't expect pleasant service if you have an issue. I hope this review saves someone else from dissatisfaction. Highly disappointing service Fashion Cleaners.

Friendly service. Quick turnaround and they hold your items if you're gone for a week or two and…read morejust give you a call or a text to remind you that it's there.

I have been a customer for several years and have received excellent service. I'm pleased with the…read moreturn around time on my cleaning also. The staff have taken time to mark any special spots that I am concerned about on my clothes. I have recommended this cleaners to a few people and so far all are satisfied.

Very Friendly, Great Results on dry cleaning. One of the guys took clothes to my car and hung them…read moreup. Amazing Prices. Will Be My Regular Dry Cleaners.

Sometimes reviews don't need a lot of words and this one does not!…read more The staff is kind and prompt as soon as you step foot through their doors. Even the owners son, he always seems to put a smile on my face. Their services are fairly priced and the turn around time for dry cleaning services are unmatched. They even have same day pickup if you have your items there by 8am (I believe). Either way, this place is a 10/10!

My husband and I have brought our dry cleaning and some laundry items for over 20 years. The…read morecleaners do a wonderful job. We have never had a problem that was not over quickly. One time a button on my husband's uniform shirt was broken by the press. Even though it was an older shirt, and the buttons were in need of replacing, Excel replaced it at no cost. The front staff members are so kind and friendly. They remember us every time, which is so rare these days.

Absolutely the best cleaners in Oklahoma City. This family run business does everything right. I…read morehighly recommend this business.

Family owned, in house services, quality care of garments and quick turnaround. I trust Towne…read morePlaza with all of my garments.

Don't trust this place with your luxury brand clothes. They'll lose it and won't even attempt to…read moremake it right. I think they stole my $300 Burberry shirt.

My son is away at college and needed his blazer cleaned. Of course, he waited til the last minute!…read moreI called (Sun) Fashion Cleaners and they said they could get it turned around in less than 24 hours if he made it to them before the driver left for the day. Bingo! When my son brought his jacket in he said they were super friendly and most importantly, accommodating. Thank you so much Fashion Cleaners, you've earned our loyalty! #BoomerSooner

I came in and was looking to leave my suit for a cleaning, as soon as I got there the lady already…read morehad a nasty attitude and didn't seem like she wanted to help. I figured she was having a bad day and still left it there. When I picked it up it still had wrinkles and appeared to be in worse condition than when I first left it. I will not be returning again, worst customer service

Clean and well run. I'm required to use at least 85 characters to post. Thumbs up for Hollywood…read moreCoin Laundry. For Yelp, I say get over yourself.

Do you ever feel "too good" to do something?…read more Well, I think I thought I was "beyond" laundromats. It turns out I'm not. In fact, a homeless woman recently taught me a couple of things. First, she kindly taught me to use one of the "big boy" washers. I could not figure out where everything went to start the soapy swirling. Second, she reminded me that kindness is not dependent on circumstances. She had something to teach me, and I had something to learn. Either one of us could have robbed me of that lesson--I'm glad she didn't, and I'm becoming wise enough to learn the first time around. I was there to wash some comforters that wouldn't fit in our home washer and dryers. Not knowing one laundromat from another, I picked Hollywood Coin Laundry in Norman, OK, and I could not have been more impressed. The staff were nice, helpful, and respectful to everyone who came through the doors. The place was CLEAN, the equipment was in good repair, and the clients were all pleasant and didn't mind me snapping photos of them. I have been back to Hollywood several times over the last month and have looked forward to my visit each time. Strange, huh? I wanted to see if the customer service was consistent. It was. Was the facility kept clean and tidy? It was. Did I feel welcomed and wanted as a customer? I did. There are a LOT of businesses that I frequent that I dread. I won't drop names, but many of the ones you are thinking about are the same ones I am thinking about. I wonder how much better their business would be if they were welcoming, kind, and respectful and taking care of business in a manner where their customers wanted to come back and do things that most people dread. Something to think about. Well done, Hollywood Cleaners and Coin Laundry. I'll be back with my Ziploc of quarters, my detergent and fabric softener (enough to share if anyone needs it), and a hug for my new laundromat friends.