Great area/location, some nice staff. Other than that, absolutely horrible. I was promised a…read morepartial refund for inconveniences regarding a moaning old man next to my room, & now they won't even respond. There was hair absolutely everywhere I found it everyday until my last day. There was hair on the bed, shower, sink, toilet, & probably all over me when I left. Companies also need to hold themselves accountable, if you tell a customer you're giving them a partial refund, you better give em 1. Also the security guard seemed to disappear with a girl from the lobby during the late hours of the night. I believe in minding your business, b/ that's extremely unprofessional, & more importantly unsafe. These qualities aren't what I look for in cleaning, security, company policy, etc. The only saving grace was a very nice woman working the lobby, who tried to cheer me up & recommended a few places to go. Along with the location, Calle Ocho is 1 of the best parts of the city. They never kicked the moaning man out, he had to leave on his own accord. Considering he got away with this, any1 can get away with sexual harassment, & this company won't even respond to me anymore. It's quite dystopian. I shouldn't feel like I'm being annoying, or the company doesn't care, when I have suffered major problems. It wouldn't be hard to get ran over outside the hotel either, just to keep in mind.
BREAKDOWN OF BASIC NECESSITIES THAT WEREN'T MET:
No fridge in room, fridge in lobby was out of order.
No snacks or gift items.
Water pressure & heating system is extremely touchy & bad.
Bad & unclear communication.
Lack of care from seemingly everyone.
You can hear EVERYTHING (ahem).
Bad smell.
Hard to sleep, light leaks into the room, the bed is uncomfortable.
There is hair absolutely everywhere no exaggeration.
Literally no room service.
Unsafe security.
Unreliable customer support.
"You're on your own" attitude even down to servicing yourself in room service.
Picture of old men's hands playing dominoes above the bed, (we all know what this implies), how about some fucking nature instead, huh?
Horrible (inexistent) cleaning services. I would've done far better as a cleaning person.
Dirty & gross, I left it with less hair, grime, & smell than when I got there.
Stressful, isolating, & uncomfortable.
THEY NEED TO DO THEIR JOBS.
No chill @ all, it's not a chill hotel.
DON'T STAY HERE, IT'S NOT WORTH IT. YOU WANT TO HAVE FUN IN MIAMI & NOT SUFFER. ESPECIALLY IF YOU HAVE KIDS, ARE OLDER IN AGE, WANT A MORE "MIAMI" LOCATION, ARE DISTURBED BY HAIR/GERMS, CREEPY SECURITY GUARDS, TENANTS. TAKE OFF THE ROSE COLORED GLASSES. THIS COMPANY DOESN'T GAF BESIDES THE FEW NICE RECEPTIONISTS, & THAT'S THEIR JOB. THIS HOTEL IS NOT NICE. I'D RATHER STAY IN AN AIRBNB, OR EVEN A DECENT MOTEL.
TO SPEND A LITTLE EXTRA IS WORTH IT, IF YOU'RE VACATIONING TO MIAMI, @ LEAST MAKE SURE WHEREVER YOU'RE STAYING IS NICE.
THOSE LEAVING 5 STAR REVIEWS ARE EXTREMELY IGNORANT, THEY LOVE THE ROSE TINTED GLASSES. REALISTICALLY, IT'S 2 STARS, @ MOST, 3 STARS.