I had gone to wainwright before with no issues. So I was going to go back when I needed an eye exam and new prescriptions for glasses and contacts. I was a bit surprised that I had to schedule an appointment about 2 weeks ahead, but I did so figuring it won't be too bad to postpone it a little bit, even though admittedly I'd let postpone past the recommended due time.
A few days before the appointment I got a message from them to call in and confirm, and make sure they had the right info. I'd specified when I set the appointment, that I don't have insurance and would be paying out of pocket. Not like it's a HUGE expense. We reestablished that during the phone call. Later in the day they called back and said that that location does NOT accept appointments without insurance, and they rescheduled me at another place on the other side of town.
Instead of doing that, I instead decided to try to look up someplace else. They had no problem scheduling me within a few days for the same appointment date. Should have gone to them first, since I would have only needed to wait a few days at that instead of a couple of weeks. And they had no problem being paid on the spot without insurance.
So now that I had a new, good appointment, I messaged back to wainwright and told them to cancel wherever they had rescheduled me, since they wouldn't take cash on the spot. They emailed me back saying that I had been misinformed about that. When I replied back what I had been told and mentioned that I still had the voicemail saved they said that yes I had been informed correctly. So I'd been misinformed while also being given correct information. They'd also had no problem taking self payment when I was there before rather than requiring insurance.
So I'm not going back there again. read more