The best restaurant in Hilo! No can beat the fast and friendly service and the food is amazing!…read moreRotating menu every week!

First time trying Aloha Mondays. It was close to my workplace for the day and highly recommended. I…read moreopted for the Caprese Beet Salad and it was delicious! Loved the mozzarella, tomatoes and pesto toppings. They set a new menu every Monday and have at least one vegetarian option. I want to go back the next time I'm in Hilo.

The price felt fair overall, but I think many reviewers weighted the cleanliness and renovated…read morerustic aesthetic too heavily. Having stayed in 2-5 star hotels across the U.S., this property is a good example of how subjective hotel ratings can be. Hilo simply does not have the newer luxury resort inventory you find on the Kohala Coast, so don't assume another hotel is upscale because it has "Grand" in the name. I can understand the appeal of its boutique-style, active-traveler, eco-conscious, customer-friendly atmosphere, hence the skewed 5-star ratings. Our biggest disappointments were room size, cooling performance, and noise/poor acoustic privacy. I'd still give it a low 4 stars because of the location, cleanliness, Aloha atmosphere, and staff friendliness. The property offers very basic accommodations in what resembles an old Travelodge/Motel 6-type property but cleverly renovated. The owners clearly understood that with clean rooms, vinyl plank flooring, fresh paint, and updated furniture, and a hint of a Zen/Environmental/Aloha vibe, they could offer a strong alternative to Hilo's aging high-rise hotels. While there are wheelchair ramps, the property has three stories and no elevators which means you'll have to carry your luggage up the stairs for most the upper floors. Some rooms face the inlet/ocean across the street fronted by a very old looking fish pond, while most others look across to each other with a small garden areas between or the decent pool area (no hot tub.) There's free lobby coffee in a large pump dispenser since rooms lack coffee makers, plus complimentary bikes and paddleboards. A very small lagoon beach is directly across the street, with two decent restaurants within a stone's throw. Downtown Hilo is about a six-minute drive but probably not walkable for most people. Rooms are compact, and the bathrooms are tiny with no exhaust fan. The bed leaned softer than average, and the TV was smaller than most modern computer monitors. The A/C struggled with Hilo's humid climate but managed to keep the room barely cool enough for comfortable sleeping. Shower pressure and temperature were acceptable, though the showerhead sat around chin height for me at 5'11". The biggest drawback was noise and lack of sound privacy. The glass louver windows provide almost no sound insulation, so you hear everything outside your room -- kids running the halls, conversations, foot traffic, and nearby guests. Anyone outside your room could easily overhear conversations inside. There's also noticeable jet noise due to the airport proximity, though fortunately I don't recall hearing flights between 10:30 PM and 6:30 AM. Rates are typically less than the nearby aging high-rise hotels with more upscale branding (and more uneven reviews). If SCP is at least 20% cheaper than those competitors, it's probably the best value in Hilo. If it fits your budget, I would opt for the ocean view rooms with the balconies at the SCP. The hotel appeared to be finishing renovations on its last older rooms during our stay, so many of the older 1-2 star reviews are probably no longer relevant

Hotel has a cheap renovation that looks good from a distance but is very superficial. Bathroom…read morehas practically no counter space. Seems like a handicap room layout. But I was told it is not. The Green Initiative BS is just a way to charge you $30 more per day after you already agreed on a price. Then they claim it covers wifi and parking, when reservation already says those are free. Parking lot really only has parking spots for sub compact cars. Most cars are using 2 spaces. Simple things like not having any water glasses, or ice bucket in room, with their green initiative, you just two large quart mason jars. WTF? I just want to brush my teeth and rinse my mouth. Can you just give me a normal water glass? How does a mason jar save the planet. TV is ancient, it was old back in the early 1990. It is just a 26in TV. Not anything like the TVs described in the hotel ad. Rooms do have a fridge, it is tiny and will only hold maybe 12 cans of soda. But it does work! Ceiling fan is newer and large. It is quite so that is nice plus. Room has tiny window AC unit which actually works pretty well. Of course Hilo is much cooler than Kona, so it doesn't need to cool as much. Unfortunately rooms are not soundproof at all. You can hear everything for several rooms away. A white noise machine would be useful here. Room has serious lack of power plugs. But they do have two $6 power strips (not surge protectors) that have seen better days a decade ago. Not a USB plug in site. Desk also doesn't have an accessible plug. Just have to use the cheap powerstrip that had everything else plugged in it. If you don't like stairs this hotel is not for you! Forget it if you are handicapped as entire hotel has stairs all over as layout seems to be haphazard at best. The upside is you get free hot water to drink in the lobby because is included with the $30 green fee, which means, you got scammed to pay another hidden fee so you can drink out of a old mason jar! Seems coffee and hot water are nearly always free at practically every other hotel. Never seen anyone pretend free hot water for drinking was actually an amenity before.

We had Renata and Dominik as our videographers for our wedding in September at the Four Seasons…read moreHualalai. They were one of the videographers recommended by our wedding planner and when I compared the portfolios from all the vendors, the videos from Walczuk Productions made the biggest impression on me. I knew we had to have them film our wedding. It took a bit over 12 weeks to receive our wedding highlights but it was definitely worth it. It was beautifully done! They captured all the emotions and scenery perfectly. All our friends and family loved it. Many said it brought tears to their eyes. In fact, the Four Seasons PR team saw a clip of it and asked us for our permission to use it for promotional purposes. I would highly recommend the Walczuk team for their artistic and beautiful videos!

Simply THE DREAM team that my husband and I could ask for for our wedding video on the Big Island!…read moreThe final product is a professional 9-min short film that perfectly help us re-live the best moments of our big day Prior to our big day, Renata really spent time to understand our love story, our wedding style, and what we were looking for in the video, etc. On the day of, the duo Dominik and Renata worked seamlessly to capture different angles that were later consolidated into the final production. Both of them gave simple and easy-to-follow instructions while filming and my husband and I felt very relaxed and the whole experience fun & enjoyable! Highly recommended to anyone having their big days on Big Island!

Very warm and friendly staff with affordable pricing. It is not a typical hotel, so there is no…read morestaff on the weekend but Su checked us in and kept in contact via text to make sure to let her know if we need anything. There is a lock box where you get your keys if you have a late check in. Air-conditioner and queen size bed was in our room but some don't have a/c. The bathroom and sink is inside the bedroom but the shower is shared between five other rooms. Very clean and nicely decorated bedrooms. The bed was very comfortable and we felt at peace here with a very relaxing and island vibe. The curtains had pretty Hawaiian design and the interior was painted white. There was a large walk in closet with plenty of closet space and hangers. Outside, there was a large grassy area to sit and relax. We had a view of the beautiful Catholic church and in the evening we left our screen window open to hear the singing going on in the church. The location is good because it is within walking distance of downtown area. They also offer yoga classes, massage therapy, detox therapy and others such as acupuncture and acupressure all in one location. Wonderful place for a relaxing retreat!

This place is a scam. I came as a companion to my boyfriend who was dealing with some mental health…read moreproblems. I brought him here for healing and instead was completely disrespected by the doctor. Our stay the dr tried to keep selling us stuff she asked if we wanted to stay at her inn at Kona for an extra 200$ why when we already paid to stay at the wellness center. She charges 180$ for message that guy charges 60$ for. Doesn't follow treatment plan with juices. Save yourself the money and do this yourself at home. After almost 40k I settled the bill with Dr BAYLAC in her office with my boyfriends credit card I told her we would not be extending and asked that there be no more treatments and no more charges, the dr continued to try and get an extension out of us. The doctor couldn't get anymore money out of me so separated us in rooms and kept trying to offer treatments and stay to my boyfriend keep in mind I brought him there and was my job to protect him. Several times the dr asked for my boyfriends cell phone and said she "saw his financials and that he had enough money to stay longer". At one point dr BAYLAC said "well you say he is done here but who's money is it your money or his money." As my boyfriend and I were leaving luggage in hand the dr stopped us at stairs and asked me if my boyfriend wanted an IV as I said again no we are leaving and I already settled the account no more charges. As if to make us late she then grabbed my boyfriend and pulled him downstairs by the arm for an IV she then stuck him with an IV that he didn't know she would then charge him again for. An IV that took 3 hours to drip and made us miss our flight and have to get a hotel. I told her how inappropriate she was acting and she yelled at me to get out that she would call the cops. She wanted him to stay so she could continue taking money from him. I waited on the porch as soon as the IV was done I of course I grab my boyfriend as he does not want to stay. Afterward I told her I am not paying I hear the dr tell her assistant to not give us a ride to the airport a ride that we paid for. I took an Uber with my boyfriend out of the place. A couple hours later I see more charges on my boyfriends credit card after I already settled the account. I do plan on dispute the charges. We are not the only ones unhappy with stay our roommates also expressed the same feelings.

We stayed 3 nights and loved Hilo Beach House. The sound of the waves was ever present and calming…read more It felt like a private home. The mattress and furnishings are luxury hotel quality. Would recommend to friends and stay again when returning to Hilo.

Some sand got into our swimsuits when we went to the beach and came off when we entered the room…read moreeven though we washed-off as much as possible and took off our shoes before entering. We cleaned up the sand as much as we could (since we didn't have a vacuum cleaner). But then they charged us $250 to clean up the rest of the sand with their vacuum cleaner! This is the worst experience we've ever had with a hotel. This hotel should be avoided like the plague!

**First thing first, if you are having a beautiful Hawaii wedding with a lot of beautiful scenery,…read moreno one is going to get a better shot than Reed.** Having five stars Photography to shoot our wedding was one of the best decisions we made during our whole process! Reed is just so fantastic and easy to work with. Reed is the BEST photographer for the job. His passion for photography. I really liked how he wants to capture the photo in the moment, rather than using "photo-shop" as a crutch later on. He also does a very good job at time management throughout your wedding day and really keeps things moving. we were a little nervous that our families and wedding party would be all over the place, but Reed did an AWESOME job at wrangling everyone together and snapping photo after photo. honestly feel like Reed entire goal and commitment to every couple is to deliver amazing photos that capture every fabulous moment of your special day!!