We had a great experience staying at the Hilo Hawaiian Hotel and would definitely come back…read more The best part of our stay was the staff. Everyone we interacted with was friendly, welcoming, and genuinely kind. A special shoutout to Charla at the front desk. She was professional, patient, and handled a difficult guest with grace while still making everyone else feel taken care of. Employees like her really make a difference. The location is beautiful. The ocean views are amazing, there's plenty of parking, and it's a nice area to walk around and enjoy the scenery. Our room's AC worked great, which was much appreciated after spending time outside. The hotel itself is clean but could use some updating. I think it would be nice to modernize certain areas while still preserving the Hawaiian history and charm that gives the property its character. There are also a few maintenance items that could use attention. For example, our towel rack was very loose and some bathroom finishes were showing wear. We also really enjoyed WSW | The Steakhouse. The service was excellent, and the bartender was knowledgeable and made great recommendations. Overall, if you're looking for a comfortable stay with beautiful views, friendly staff, and a relaxing atmosphere, I'd definitely recommend staying here.

I think if you're familiar with the properties on Banyan Dr. you know the Hotels are old. I don't…read moreexpect much, we always stayed at Uncle Billy's (RIP) but decided to try here. First off, the Lobby area is absolutely beautiful and parts of the Restaurant is still under construction. However, the rooms are dated.. extremely dated. We had three rooms for our Family, all on the 8th floor, and our room smelled of straight mildew as soon as we opened the door. Unfortunately we couldn't keep the door open to air it out as it was also extremely humid and there were swarms of termites on the balcony. The wallpaper was bubbling all over the walls, and the rug and chair fabric looked as if it were better to just toss. The minifridge was also busted.. it would freeze all our beverages that weren't placed in the freezer. Annoying but I'd rather it be frigid than warm. The bed was very comfortable and clean.. as well as the bathroom. No signs of rust or mold. No bugs were seen in the room. Front desk was flustered when we checked up, there were a lot of activities in Hilo town this past weekend so although they weren't overly friendly, they weren't rude. Parking is onsite but of course first come first serve. It's nice that they have a garage under as well but if you miss snagging a space, there's street parking. It was a great visit for us so we do recommend it if you get your room at a decent rate. The property is very well kept and the elevators are relatively fast but the location itself is very convenient to everything you need to do.

My wife and I stayed here for two nights in mid June in the Princess Kaiulani room…read more This inn isn't for everyone. There are few of the amenities that most people expect of hotels. Many of the individual rooms have no TV, microwave, ac/heat, mini fridge, or kettle/Keurig in the rooms. Fairly Spartan, but the rooms are clean, the staff is great, the bed is comfy, and there is a decent but limited hot breakfast included every morning. When we went there was a choice between egg scramble, breakfast panini, and French toast. There's also a communal area with a coffee machine and hot water kettle. Instant oatmeal, muffins, juice, and breakfast bar snacks are included. There's a fridge with bigger snacks and cold water for purchase. You're really here for the waterfall and the natural serenity. And both are wildly spectacular. The waterfall is huge, multi-tiered, strong even in the dry season and you can see it from the dining area and several of the rooms. Inn policy is to check in with the innkeeper to see if the water is safe to enter but even if you don't go in, it's relaxing to just read on the deck to the sounds of the waterfall. There's kayaks and standup paddle boards for rent. The water is cold even in June but it is quite refreshing to take a swim in. Do not drink the river water and avoid getting any in your mouth or eyes. For the outdoor enthusiasts, they offer repelling down the waterfall. The Inn does sell day passes to non-overnight guests but waterfall activities have a few morning hours exclusive to overnight guests. When we stayed, the Inn had low occupancy and it was nice having the morning waterfall all to ourselves to paddleboard and swim. There are two trails on the property that both lead to the waterfall. There's also a covered open air structure down river with seats to enjoy nature. Buddha statues are placed along the bamboo trail. Both trails are pretty easy and it's hard not to feel some sense of calm with this much lush jungle. Totally a place you can just peace out, write your novel, read, or just commune with nature. Parking is included in their shared lot. Coqui frogs are out of control and it can be quite loud. We didn't have problems sleeping but you may want to bring ear plugs. Bring bug spray for the mosquitos, slippers/flip flops or water shoes for the waterfall pool and hike. There's a communal box of supplies containing mostly sunscreen. The drive to and from the Inn is rather sketchy as it's through rural Hilo with no street lights, several blind turns on a 1.5 wide road with often very overgrown plants on both sides. Vehicles have to pull off into dirt or plants to let another vehicle pass. Do not recommend driving it late at night, especially when it is raining. There's also the main gate to the Inn and a main gate to the rural road right off from more urban Hilo that closes at night, but also can be opened with the same code you get from the Inn. If you're a nature lover and love waterfalls, you'll find this place absolutely enchanting. But if you're looking for a Waikiki style experience, you'll want to look elsewhere.

This spot is simply perfect. Great staff, beautiful grounds, very comfortable beds, great breakfast…read moreoptions. This is a very special.

First time trying Aloha Mondays. It was close to my workplace for the day and highly recommended. I…read moreopted for the Caprese Beet Salad and it was delicious! Loved the mozzarella, tomatoes and pesto toppings. They set a new menu every Monday and have at least one vegetarian option. I want to go back the next time I'm in Hilo.

One of my favorite specialty take out places that boasts a weekly changing menu. Lunch and dinner…read moreonly, pay attention to their ordering times. Order online with options to pay online and in person, in addition to ordering in person. I can't attest to the in person ordering wait time since the online ordering is super convenient for me. Pro tip: follow their instagram, they will normally post their weekly menu via insta story on Mondays, then they post photos of that weeks menu items usually on Tuesday when they open for business; it helps me decide if I'll be paying a visit that week lol. I also like that they always have at least one full vegetarian option and a dessert option. They might seem slightly pricey for take out but I do believe they offer restaurant quality food which makes it reasonably priced in my book.

I was treated this past weekend to a four day and three night learning workshop held at a private…read moreranch. Chef Kaimana was hired to cook for us the entire time breakfast, lunch, dinners and appetizers. He accommodated our groups from packing complete to go lunches for our day excursions returning back to our lodgings with fabulous locally sourced fish, beef and chicken and fresh vegetables for our delectable dinners. Every dish was flavorful, colorful and garnished perfectly. In addition Chef Kai was friendly and pleasant, someone you can easily trust in an intimate gathering. I highly recommend this talented chef to complete the special event you are hosting.

The food was delicious, the coffee divine! Our waitress…read moremade great recommendations and they did not disappoint!! My husband had the Benedict and I enjoyed the scramble of the day! Everything was fresh and fast! The view was stunning!! We will be returning!!

Service by server Abcde F. was efficient, kind and courteous…read more I loved the vegetable omelette and my nephew said the hamburger steak was excellent too. Bathroom needs cleaning but ambiance was great otherwise! I highly recommend this place

The price felt fair overall, but I think many reviewers weighted the cleanliness and renovated…read morerustic aesthetic too heavily. Having stayed in 2-5 star hotels across the U.S., this property is a good example of how subjective hotel ratings can be. Hilo simply does not have the newer luxury resort inventory you find on the Kohala Coast, so don't assume another hotel is upscale because it has "Grand" in the name. I can understand the appeal of its boutique-style, active-traveler, eco-conscious, customer-friendly atmosphere, hence the skewed 5-star ratings. Our biggest disappointments were room size, cooling performance, and noise/poor acoustic privacy. I'd still give it a low 4 stars because of the location, cleanliness, Aloha atmosphere, and staff friendliness. The property offers very basic accommodations in what resembles an old Travelodge/Motel 6-type property but cleverly renovated. The owners clearly understood that with clean rooms, vinyl plank flooring, fresh paint, and updated furniture, and a hint of a Zen/Environmental/Aloha vibe, they could offer a strong alternative to Hilo's aging high-rise hotels. While there are wheelchair ramps, the property has three stories and no elevators which means you'll have to carry your luggage up the stairs for most the upper floors. Some rooms face the inlet/ocean across the street fronted by a very old looking fish pond, while most others look across to each other with a small garden areas between or the decent pool area (no hot tub.) There's free lobby coffee in a large pump dispenser since rooms lack coffee makers, plus complimentary bikes and paddleboards. A very small lagoon beach is directly across the street, with two decent restaurants within a stone's throw. Downtown Hilo is about a six-minute drive but probably not walkable for most people. Rooms are compact, and the bathrooms are tiny with no exhaust fan. The bed leaned softer than average, and the TV was smaller than most modern computer monitors. The A/C struggled with Hilo's humid climate but managed to keep the room barely cool enough for comfortable sleeping. Shower pressure and temperature were acceptable, though the showerhead sat around chin height for me at 5'11". The biggest drawback was noise and lack of sound privacy. The glass louver windows provide almost no sound insulation, so you hear everything outside your room -- kids running the halls, conversations, foot traffic, and nearby guests. Anyone outside your room could easily overhear conversations inside. There's also noticeable jet noise due to the airport proximity, though fortunately I don't recall hearing flights between 10:30 PM and 6:30 AM. Rates are typically less than the nearby aging high-rise hotels with more upscale branding (and more uneven reviews). If SCP is at least 20% cheaper than those competitors, it's probably the best value in Hilo. If it fits your budget, I would opt for the ocean view rooms with the balconies at the SCP. The hotel appeared to be finishing renovations on its last older rooms during our stay, so many of the older 1-2 star reviews are probably no longer relevant

Hotel has a cheap renovation that looks good from a distance but is very superficial. Bathroom…read morehas practically no counter space. Seems like a handicap room layout. But I was told it is not. The Green Initiative BS is just a way to charge you $30 more per day after you already agreed on a price. Then they claim it covers wifi and parking, when reservation already says those are free. Parking lot really only has parking spots for sub compact cars. Most cars are using 2 spaces. Simple things like not having any water glasses, or ice bucket in room, with their green initiative, you just two large quart mason jars. WTF? I just want to brush my teeth and rinse my mouth. Can you just give me a normal water glass? How does a mason jar save the planet. TV is ancient, it was old back in the early 1990. It is just a 26in TV. Not anything like the TVs described in the hotel ad. Rooms do have a fridge, it is tiny and will only hold maybe 12 cans of soda. But it does work! Ceiling fan is newer and large. It is quite so that is nice plus. Room has tiny window AC unit which actually works pretty well. Of course Hilo is much cooler than Kona, so it doesn't need to cool as much. Unfortunately rooms are not soundproof at all. You can hear everything for several rooms away. A white noise machine would be useful here. Room has serious lack of power plugs. But they do have two $6 power strips (not surge protectors) that have seen better days a decade ago. Not a USB plug in site. Desk also doesn't have an accessible plug. Just have to use the cheap powerstrip that had everything else plugged in it. If you don't like stairs this hotel is not for you! Forget it if you are handicapped as entire hotel has stairs all over as layout seems to be haphazard at best. The upside is you get free hot water to drink in the lobby because is included with the $30 green fee, which means, you got scammed to pay another hidden fee so you can drink out of a old mason jar! Seems coffee and hot water are nearly always free at practically every other hotel. Never seen anyone pretend free hot water for drinking was actually an amenity before.

Spectacular in every way…read more Me and my 3 kiddoes stayed 4 nights in the family cottage & wished we could have stayed longer. Like forever. Very clean, beautiful grounds, close to everything. Very smooth check-in, secure parking. Total Hilo vibe. I can not wait to return! Mahalo!!

It was Nice and Quiet clean rooms. Children friendly my kids loved the Beautiful garden and beaches…read morenear by. Also a kitchen to use.At the time only had us it was Awesome coming back real soon Loved it

Very warm and friendly staff with affordable pricing. It is not a typical hotel, so there is no…read morestaff on the weekend but Su checked us in and kept in contact via text to make sure to let her know if we need anything. There is a lock box where you get your keys if you have a late check in. Air-conditioner and queen size bed was in our room but some don't have a/c. The bathroom and sink is inside the bedroom but the shower is shared between five other rooms. Very clean and nicely decorated bedrooms. The bed was very comfortable and we felt at peace here with a very relaxing and island vibe. The curtains had pretty Hawaiian design and the interior was painted white. There was a large walk in closet with plenty of closet space and hangers. Outside, there was a large grassy area to sit and relax. We had a view of the beautiful Catholic church and in the evening we left our screen window open to hear the singing going on in the church. The location is good because it is within walking distance of downtown area. They also offer yoga classes, massage therapy, detox therapy and others such as acupuncture and acupressure all in one location. Wonderful place for a relaxing retreat!

This place is a scam. I came as a companion to my boyfriend who was dealing with some mental health…read moreproblems. I brought him here for healing and instead was completely disrespected by the doctor. Our stay the dr tried to keep selling us stuff she asked if we wanted to stay at her inn at Kona for an extra 200$ why when we already paid to stay at the wellness center. She charges 180$ for message that guy charges 60$ for. Doesn't follow treatment plan with juices. Save yourself the money and do this yourself at home. After almost 40k I settled the bill with Dr BAYLAC in her office with my boyfriends credit card I told her we would not be extending and asked that there be no more treatments and no more charges, the dr continued to try and get an extension out of us. The doctor couldn't get anymore money out of me so separated us in rooms and kept trying to offer treatments and stay to my boyfriend keep in mind I brought him there and was my job to protect him. Several times the dr asked for my boyfriends cell phone and said she "saw his financials and that he had enough money to stay longer". At one point dr BAYLAC said "well you say he is done here but who's money is it your money or his money." As my boyfriend and I were leaving luggage in hand the dr stopped us at stairs and asked me if my boyfriend wanted an IV as I said again no we are leaving and I already settled the account no more charges. As if to make us late she then grabbed my boyfriend and pulled him downstairs by the arm for an IV she then stuck him with an IV that he didn't know she would then charge him again for. An IV that took 3 hours to drip and made us miss our flight and have to get a hotel. I told her how inappropriate she was acting and she yelled at me to get out that she would call the cops. She wanted him to stay so she could continue taking money from him. I waited on the porch as soon as the IV was done I of course I grab my boyfriend as he does not want to stay. Afterward I told her I am not paying I hear the dr tell her assistant to not give us a ride to the airport a ride that we paid for. I took an Uber with my boyfriend out of the place. A couple hours later I see more charges on my boyfriends credit card after I already settled the account. I do plan on dispute the charges. We are not the only ones unhappy with stay our roommates also expressed the same feelings.