I made a call to their number taken from their website to book my pup. They answered to my call immediately. We had a result oriented discussion about their daycare services. I found their offer quite useful and grabbed it. A great daycare service provider!! read more

AVOID WAGVILLE! HORRIBLE SERVICE AND NEGLECTFUL CARETAKERS Picked up our dog with both a SKIN INFECTION & EAR INFECTION after spending $600 to board him for a week, resulting in a $500 vet bill and a sad, sickly pup. My partner and I have used Wagville multiple times for daycare and boarding our dog Ernie, but after our last experience we won't be back, and we would caution any loving pet owners against risking their pet's safety and wellbeing by boarding here. We gave clear, specific instructions to keep track of a spot of our frenchie's face that often becomes irritated and left medicated wipes with staff if it flared up. We also requested he periodically be given 1 hour breaks from playtime every two hours or if/when he tired himself out too much. One of the reasons we chose Wagville is because they have a live camera feed so you can see your pet during daytime hours. We checked it often while on vacation, but frequently went several hours without seeing our dog, making us suspect they pulled him for a break and then simply forgot, leaving him isolated for hours. Not what we're paying all this money for for you to "care" for our dog. My partner sent an email requesting an update on how Ernie was doing and mentioned not seeing him on the feed. Wagville quickly responded with a very generic (presumably AI drafted) positive response about Ernie doing well and being happy and playful and he quickly showed back up on the video feed. Two days later when we picked up Ernie, he came in from the play area with several wet spots. Apparently they let the dogs play in water when it's hot, which is great unless you're too lazy or incompetent to know that not thoroughly a drying a dog off after water play can lead to a host of issues! As any informed dog caretaker should know, trapped moisture against the skin creates a warm, humid breeding ground for bacteria and yeast, which can lead to painful skin infections. And that's exactly what Ernie ended up with--a skin infection--right in the problem area on his face that we specifically asked Wagville staff to monitor and treat with medicated wipes we provided. We rushed Ernie to an urgent care vet the following day, and $500 later he was put on oral antibiotics, topical antibiotics for his skin, and an ear spray antibiotic for an ear infection on top of all that. We dropped off a happy healthy dog, and a week later picked up a sad boy with MULTIPLE INFECTIONS. AND IT GETS WORSE. When my partner called Wagville right after picking up Ernie, they nonchalantly and dismissively mentioned that they "just noticed" his skin issue that morning. SKIN INFECTIONS LIKE THIS DO NOT POP UP OVERNIGHT. They clearly: -NEVER MONITORED THE AREA OR TREATED IT AS REQUESTED -SENT A GENERIC CANNED RESPONSE "YESSING" US INSTEAD OF ACTUALLY CHECKING ON OUR DOG WHEN WE REACHED OUT -BS'ed US CLAIMING TO HAVE "JUST NOTICED" his skin infection ONLYafter WE brought it up to them Staff apologized, rather insincerely. My partner emphasized that this situation was unacceptable and that he would like to speak with the general manager, who conveniently enough wasn't in for the day. We asked for a call back, and three days later we've received none. PLEASE, for the HEALTH & SAFETY OF YOUR PUP AVOID WAGVILLE AT ALL COSTS FOR THEIR NEGLECTFUL TREATMENT & ATROCIOUS CUSTOMER SERVICE read more

WagVille - Sad pup with painful, itchy skin infection caused by Wagville's neglect! - Pet Training Near Me - Los Angeles, California

This day care rocks! I've been coming here for years now and all my dogs really love this place they can wait to jump off the car as soon as we pull up. I definitely recommend Wagville. read more

WagVille - Jackson all smiles - Pet Training Near Me - Los Angeles, California

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They did a great job My pup came back smelling amazing, clean and cute. The groomer was gentle and made him feel comfortable. They actually care about the pets here. Definitely bringing him back next time!!! read more

My dog has been boarding at Wagville over the last 3 years. She loves it. The staff really care about the dogs, and my baby is always excited when we go there. read more

We absolutely LOVE Wagville!!! We had never boarded our dog before, and were super hesitant until we found Wagville. No crates, lots of place to play, the sweetest staff, and the best part: a live webcam where you can check in on your pup from anywhere in the world. We knew our dog was so happy there, and we will definitely be taking him back often! (The doggy daycare aspect is just as lovely!) read more

We left our Brandi at Wagville for 3 weeks and she loved it. We got constant updates and stories and watched the Webcam daily. They kept track of her health and modified her diet as needed. They even gave her a bath so she came home nice and clean yet tuckered out. Would use them again. read more

WagVille - Pet Training Near Me - Los Angeles, California

Julie, thank you for your comments and for the apology. Yes all is correct regarding future evaluation, intro appointment etc etc. The person I spoke with at the front desk could not have been nicer this was not an issue. The main concern was the present, yes I planned to be with my friends dog however my fears of a family emergency surfaced and I needed help - the customer service in this matter for a call back, even though there were no references would have been appreciated instead of completely ghosting. It shows lack of response even though as you say you pride yourself in providing excellent customer service. Part of having excellent customer service is be prepared with alternatives and provide options, resulting in a good experience all around. read more

They took excellent care of my dog while we were away! I love the fact that they have cameras and I could see my pup was having a great time. Called to check in a few times and the staff was very responsive and able to tell me in detail how she was sleeping, eating, getting along with other dogs, etc. Will definitely keep coming back for daycare and for boarding! read more

I recently went through a very difficult time with one of my dogs. I'm not going to go into details, but I will say it was a very sad and painful change in my life. The people at Wagville helped me and my dog in a huge way, and they did not have to do so at all. Because of the staff going out of their way simply to find care for an innocent animal without any reward, my and my dog's lives have been made significantly safer, better, and healthier. These are good, selfless, caring people. I will be forever grateful for their help, and I think anyone who brings their dog in will immediately experience the love they have for dogs and people alike. read more

A little disappointed they're closed during the weekends. I don't want to leave my dog in boarding for a whole weekend if we only need one night or a couple hours. I guess I understand because the policy came during Covid, but now??? I might have to look for new place as I'm not sure it's convenient for us anymore. I don't understand why we can't pick up dogs if there's people in the facility to monitor the dogs. read more

Wish I could give zero stars to the management. All the workers are nice and caring, but the management just plain sucks. Took our dog here pretty regularly at least twice a week. His photo is even featured in their lobby, and was also a regular on their Instagram account. After picking him up after a few days of boarding, we noticed that our dog was acting strangely--super restless, walking into walls, barking at nothing as if he was hallucinating. Took him to the emergency vet who told us that his heart rate was just racing, despite all efforts to calm him down. Our vet said that based on his experience this looked very much like a result of NARCOTICS INGESTION. After a stressful night at the hospital, he eventually recovered. We brought it to the attention of the management, and on principle asked for a refund of our dog's boarding fees. We still wanted to take him to Wagville in the future and figured this might just be a one-off event. After literally spending THOUSANDS of dollars here as a regular customer, you'd think a refund of less than $200 would be no big deal. The manager said that they would refund us the boarding fees only after we presented proof with the doctor's documents. Plus, our dog "WOULD NO LONGER BE WELCOME AT WAGVILLE." This is how they treat their most loyal customers--with mistrust and disrespect. We are so insulted and never went back to collect our refund, as it was just too upsetting to set foot at that facility again. To the management: here are the documents you requested. Keep the money. read more

WagVille - Diagnosis - Pet Training Near Me - Los Angeles, California

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Me and my dog, Cashew, love WagVille! The front desk receptionists are always welcoming with exceptional customer service. I like that I can watch the webcam during open to close to check up on Cashew. I often put her in daycare while I am at work and when I pick her up they usually give me a report of the friends she has made that day! They actually care for the dogs that they have and it shows. They have a large indoor and outdoor area for the dogs to roam around and cots for them to lay on once they are tired. I love that they dont put the dogs into kennels for overnight boarding. There is someone there 24/7 to watch and care for them which is perfect because my dog gets anxious when left alone. If you follow their Instagram like I do you can see all of the smiles the dogs sport everyday which is great to see. They have kiddie pools that the dogs can play around in for the hotter days which I think is so fun for them. The only downside is that they are closed on the weekends! I would love to have the option to put her in boarding for a night and be able to pick her up the next for those shorter weekend trips. Since someone is there during the weekends I don't fully understand why that is the case but the pros outweigh the con! I appreciate WagVille for taking care of my Cashew. read more

This is a a warning about what can happen with puppies at wagville. I took my unneutered 5 month old puppy to wagville. On around his 8th day visiting i checked the cameras and noticed i didnt see my dog for 20 minutes. I called and the receptionist said there was no problem. Then i get the dreaded call an hour later that winston was attacked in the face by a other dog because he kept wanting to play with a dog that apparently didnt want to be bothered. They said he just had a small bite on his mouth and it was no big deal. Also he was off camera because they were holding him in isolation from the other dog. When i picked him up his eye and the fur around it was very wet and there was some puss. He also could barely open his eye and looked like he had gotten back from a bar fight. The manager claimed he saw nothing. In a couple hours his eye was so bad i had to take him to emergency. You CANNOT screw around with an eye injury. That is very serious!!! He has several injections and lots of meds. The vet said he was lucky i took him in so fast. It was severely infected. Very lucky he didnt end up injuring his actual eye. When i called to get more info the manager i got no help understanding anything and i asked him to look at the video to see what happened. He never did it. A week later i asked him again to look and he said he saw nothing in the video. I was not invited to see the video myself. It was basically tough shit for me and winston, these things happen and there's nothing more to say. I believe the camera thing is pretty gimmicky. There are apparently spots in the video where dogs cant be seen. Great. Also, there is a room for dogs and a yard outside with only ONE person watching for small dogs. This person cant be outside and inside at once. So i have seen winston playing with no supervision several times. I really don't think there is an accuse. They had separated him im the morning before the attack so why then did things escalate into an attack an hour later? My puppy is very friendly and has no aggression, he just wants to play and is too young to know when to chill out. Which is how puppies are. Which is why this place is not good for puppies. Poor supervision. The people working here are not real trainers who enforce structure and good pet behavior. I think they let too many dogs in with no real boundaries and protection. May be good for an older chill dog but they have no business taking in puppies. The manager will tell you "that stuff just happens" and im sure that is true. But from what i have seen in terms of lack of supervision, lack of boundaries, too many dogs at a time with only one guardian protecting outdoors and indoors at once... id say you have a greater chance of injury. read more

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Our experience with Wagville should be shared just to help give a well-rounded perspective of how this business operates. We have a one-year old pup who has tons of energy and was brought up during the pandemic. We socialized him the best we could and have been taking him to the local dog parks every damn day of the week so that he could interact with other dogs and get plenty of exercise. The one issue we have run into is separation anxiety! He does great for an hour or two at a time, only if he's home with our other older dog. He does not like being away from her and that's something we really need to work on, so we thought doggie daycare would be a great way to start. He had been going for just a few hours, three days a week for around three weeks and was doing okay. Nervous and anxious the first week, a little more relaxed the second week, and actually excited to go the third week. On the third day of his third week at daycare I received a phone call from the manager letting me know that they had found a cut on him. They cleaned it and assured me that he seemed fine and didn't seem bothered by it. The manager told me it wasn't an emergency, but I could assess the situation and decide if I wanted to take him to the vet or not. She then said that if it were her dog she wouldn't take it to the vet, but she knows owners who would take their dogs in for much less than this. That communicated to me that it was a pretty minor cut. When I picked my dog up a few hours later, I knew that we needed to get him to the vet. It was a 3/4" gash --we could see his fatty tissue exposed! The daycare reviewed video footage and told me that they couldn't find any particular incident when it happened, but that he was playing with a group of dogs and anything could have happened. Cool story, but the manager on duty obviously "found" the cut and cleaned it earlier in the day. How did she find it??? With that many dogs to supervise at once, there must have been an "incident" that occurred that caught her attention to check my dog. Also, a cut like that and my dog must've squealed. Either way, I'm mostly disappointed with how the communication was handled. It's doggie daycare. Accidents happen. Bites happen. If they would have been honest about something occurring, (whether it was from aggression or play) I would have picked him up sooner! Instead he stayed in the environment for hours with an open wound and kept playing with the pups. He could've been taken to the vet much earlier in the day! Instead we were left trying to find an emergency vet on a Friday evening in Los Angeles. The vet immediately looked at his wound and said it was obviously a dog bite, in an extremely common location and required 4 stitches to close the wound. A wound the daycare thought would simply "scab over"...? Needless to say, we will find another daycare in the area. This was the cheapest option, so you can't expect the best care. read more

This place took care of my girls. I loved being able to get updates when we were out of town. The videos were very accessible when needed which was fantastic. The only thing I had to say was one of my dogs had some play scratches but that's normal for dogs and for kids. The management didn't let us know but it was easy to take care of. They sent us adorable pictures of our girls after we picked them up. They slept for so long because of how tired they were but they loved it. Highly recommend, they did well with the play date and interview! Our girls are our world and we will do anything for them. We were afraid but we were very happy with how it all went. Here are the pictures that they took! read more

WagVille - Pet Training Near Me - Los Angeles, California

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My dog CANNOT WAIT to get in here when I bring him. He's usually excited but not as much at other places. He even yips and jumps at the door. I've boarded him here up to five days, and they're incredibly thoughtful and conscientious. Best place! read more

Wonderful doggy daycare and boarding place. Our dog walker recommended it to us and we're really glad she did. It's been tough to get socialization in for our puppy due to COVID but Wagville visits has helped his personality shine. Now that its safe enough to travel we have used it for boarding and really take delight in being able to check in on the webcam. Our guy comes home super happy and tired. I also really appreciate that they require the dogs to complete an evaluation and daycare stay before boarding. read more

This review is for the DENTAL CLINIC they do with QUALIFIED PET DENTAL. I couldn't be any more impressed with the cleaning job they did with my dog's teeth. My adopted dog had extremely yellow teeth. Two of his back molars even looked greenish-yellow-black. With that in mind, I was prepared for them to advise me to take him to the vet for the anesthetic procedure, but I figured I would try out a dental clinic first...and I'm so glad I did. His teeth are SO white now! And the team was super friendly. I'll be coming back every 6 months to get them cleaned. I bought toothpaste, went home with some antibiotics for Max, and less than $200 later, I don't have to worry about my dog's teeth being yellow, smelly, or green. :) read more

WagVille - Pet Training Near Me - Los Angeles, California

To be clear, they have provided top-notch service and care for our dog 99% of the time. Our dog has been going to Wagville since he was 4-months old. We recently pulled him out for the way they handled an incident that left our dog with a small piece of his left ear missing. Our dog, Flacco, as mentioned earlier, has been going to Wagville since he was 4-months, we would take him there from M-F, 7am to 4pm while my wife & I were away at work. Flacco is currently 11-months. Needless to say, Wagville has been foundational piece of our dog's life up to this point. Here's the 1% where things didn't go well with them: My wife picks our dog and she's told that Flacco had an injury and that the manager is currently busy tending to an evaluation. She is told that he (the manager) will call her/us back. She brings our dog home with a bloody, torn ear and no answers. I then immediately call Wagville and ask to speak to the manager and I am told he is still conducting an evaluation. He then calls back 2-minutes later, and our conversation sounds like this: Me: What happened with Flacco? Manager: You didn't notice that Flacco had an injury when you brought him in? Me: He did not have an injury prior to today, we brought a fully whole dog, now he has a piece of his ear missing. Manager: Flacco has tendency to "rough house" and may have gotten into it with another dog. Me: ok, when did this happen and why weren't we notified. Manager: I don't know, we did not notice his ear until we were putting his evaluation together. Me: then why didn't inform us when you found out? Manager: well, we don't call unless it's an emergency*. *that's an outright lie: they called when he was bit or scratched by another dog and they called when they noticed he had a cough. None of those warranted emergency services. Me: he has a piece of his ear missing, that's not significant enough? Manager: [repeats to state fake policy] Me: I don't understand how something like this slipped your attention. Manager: look, we love Flacco very much here. Me: that's fine, but I can't understand how you couldn't notify us? This is not how we have to find out about an injury that is going to leave him permanently scarred. A piece of his ear is bitten off! Manager: *silence Me: *his non-responsiveness begins to make me more upset. Me: My wife and I are disappointed that this is how we have to find out about Flacco, thank you and good bye. Although they have provided us with stellar service, the LACK of offering any semblance of solution, like reviewing the camera footage to determine what happened and when it happened. The manager offered us a figurative shoulder shrug with his silence. This and the fact that our dog now has two permanent and very visible scars while in the care of Wagville has led us to leaving them permanently, like our dog's scars. This is still a solid choice for daycare and you should understand the risk if you are to take your dog to daycare as frequently (5-days a week, 6-8 hours a day) as we did. We came back two days later to get a refund on the days left we had pre-paid package and that concludes our relationship with Wagville. read more

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I did quite a bit of research before i left my dog at a day care for one week. I liked that you had to go through a thorough process as it helped me feel that they really try their best to minimize harmful situations. The staff is friendly and I called three times while I was away. The staff was responsive and provided me with timely updates. I also appreciated that they fed my dog the Papaya I packaged for her since she eats that every day. They provided me with a report card at th end which I thought was sweet. The only "con" was that my dog didn't get her food on the last day because they said they don't feed departing animals unless you specify you want them to feed your dog. I had arranged for her to get picked up later in the afternoon on her last day in hopes they would feed her since I wouldn't be home until late. Now i know I need to specify in case I decide to leave her again. The cameras are great as I did check in often using the app on my phone and it helped me feel at ease. read more

WagVille - Tge report card provided after her 5 days at wagville - Pet Training Near Me - Los Angeles, California

This review is for Nicole, the most amazing groomer I have ever met. I cannot believe I have not given her a review before now. My 8 lb rescue toy poodle mix has been seeing Nicole for a couple years now. In the seven years we have had him, we have been to half a dozen groomers. I've even traveled to the west side, but no one can deal with my little guy like Nicole. (A couple of those groomers even suggested, politely, that I find another groomer. ) My dog is terrified of the groomer. He fear pees and poops at almost every grooming drop off. Nicole is honestly the sweetest, most patient woman I have ever met. She handles him like a pro--more than a pro. She has developed a relationship with him over time and she tells me he is an angel during his sessions, after the initial drop off fear has passed. She gives the BEST cuts of anyone we have ever gone to. She hand cuts his little puppy face and he looks adorable every time. But beyond that, she is FAST!! At other groomers I had to wait 2, 3, 4 hours to get him. Nicole rarely takes more than an hour, which alleviates so much stress for my guy. She is so attentive to the needs of each individual dog, it's unbelievable. I cannot recommend Nicole highly enough and shame on me for not writing this review two years ago. read more

We have used Wagville on a few occasions, both for the day and for overnight boarding and have always been happy with them. For Thanksgiving we left both our dogs, Guero and Geddy with them for a total of seven days, by far the longest time they have stayed there. When we picked them up we were so excited to see them we initially didn't notice anything wrong and no one mentioned any problems. Later when we got home and went to take off the dogs collars we noticed scabs and bleeding under Guero's neck. (We've included photos below). We were shocked that something so bad was unreported too us. We had called Wagville after being away two of the seven days to check in with them and they had told us everything was normal and nothing was said when we picked them up. We called Wagville immediately and sent them the photos. They told us it was normal to have some "chaffing" under the neck when the dogs are so active. Do the photos look like "chaffing"? We bought that collar two years ago and he has worn it everyday and nothing like this had ever happened. Wagville refunded our money, paid for our vet bill and did come to the house to personally check on him. In the end none of that matters, both our dogs are part of our family and mean so much to us, to think that one of them was having a serious problem and no one noticed is terrible. We won't be using Wagville in the future. read more

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Been taking my dog Olive to wagville for five years. They are the best. I don't take her as frequent now that she is older but when we walk in one of the employees still recognizes her by name. Super impressive memory. These folks love dogs! Last night I called frantically because I was going to be 5 minutes late for pickup (9pm closing) and wasn't sure if Olive was going to have to stay overnight. They were so cool about. Stayed open for me and didn't charge me extra. Such incredible customer service. Thank you Wagville! read more

I am beyond disappointed with my experience at Wagville. I don't like the way the daycare operates. I have been taking my dog here regularly 1-2 times a week for a few months. The last month or so I would get different reports from each different manager (they have like 5). My problem with this is that each one tells you something different and they do not always articulate things clearly and properly. My final straw was when Lexi one of the managers wanted to speak with me and she started off her conversation with shoving a phone in my face and saying "this is what your dog started." I don't think it's a professional way to speak to someone and I couldn't even comprehend what was happening because of her delivery to me. They always revert back to just telling me to get my dog more training--which is what I had and have been doing. Nonetheless, I told them when I spoke to another manager that since my dog is a very large puppy (10 months old) and if he is too much for the staff to control, because of his size etc (which is an excuse one of the managers had used with me in the past). Then instead of putting him away in one of the "timeout" rooms for hours a day, then how come no one just calls me and just says--hey you know we're not going to let your dog play that much today because we're scared he's going to be too rough.-- I'd like to have the option to come and pick my dog up instead of him being kept in an isolated space all day which is the complete opposite reason why I want him to attend daycare and gain socialization. I also have an issue with how many dogs are at wagville some times, there aren't enough bodies to control the environment, they need to cap off how many dogs are in there because sometimes its just unreal and it creates a high intensity environment. It really shows you how much they just care about $$ and not about the safety of all dogs. I actually have many other issues with this place--and if the owner would like to contact me directly rather than commenting on this post, that'll be great--she has my contact info and she can contact her staff to ask about my complaint since it just occurred on Friday and fresh in everyone's mind I'm sure. Otherwise--please don't bother commenting below as it will go unnoticed. read more

NO BARKING UP THE WRONG TREE HERE! BACKGROUND: At WagVille®, while our services and commitment are extensive, our basic philosophy is simple: Dogs are remarkable beings which bring us invaluable joy and love; we owe them the respect and care befitting their position in the universe and in our lives. WagVille®'s holistic philosophy means we help you care for your whole dog. We understand that health and behaviors are directly linked to exercise, nutrition, and stress levels. Did you know that a proper diet will bolster a dog's immune system, and can even dramatically affect their behavior? That minimizing stress also minimizes the chances your dog will catch a cold? STATS: On site free parking Street parking Sunday - Saturday 7:00 a.m.-9:00 p.m. ESSENTIALS: Some form of lead Fur to drop off or pick up Written special care instructions Any meds that need to be administered EXPERIENCE: While on leave from work recovering from an injury, I was fortunate enough to be able to care for a friends fur for a couple weeks. Although fur and I enjoyed spending quality time together at the house, or roaming the nearby parks, there were several occasions I needed to make doc and PT appointments and was unable to take da fur with me, so I would take him here for a playday. Since he was a wee pup, his permanent caretaker has been boarding him here for both playdays as well as overnight stays, which meant he already had a file with all his contact information and care instructions. All I had to do was call to make a reservation. They can get crowded, so don't think that you can call the same day and get your fur a spot in the sandbox. This is especially true for overnight stays. Although located on an open stretch of Highway, San Fernando Road, slowing down to the speed limit can be risky. Fortunately, WagVille is located on portion of San Fernando Rd. that can accommodate the traffreak fairly well. The wide slower lane gives drivers some comfort when turning into WagVille's driveway as well as pulling to the side to park on the street. A small white picket fence in the entryway ensures the safety of everyone on two or four legs. Inside is filled with fur essentials such as bowls, leads, toys, etc...as well as a welcome counter always with friendly knowledgeable staff. Although they didn't know me by name, they knew da fur I brought in for his day on the playground. All I had to do was let them re-leash him with their leash, and hand them his food. Food prep instructions were on file so I didn't have to waste any time explaining what, when, or how to prepare his meals. When I returned to pick him up, it was only a matter of minutes before they brought him out and we were on our way. What's really cool about WagVille, besides everything I've already mentioned, are the cameras located throughout the playground allowing caretakers to watch a live feed of their fur all day from your computer or cell phone, while at work, running errands, on a not so hot date, or whatever... I didn't get a tour of the joint, but from what I could see, from with monitors of a live feed playing in the welcoming area, the facility appears to be clean and well organized. I swear it was like watching kids on a playground. Just play play play, while few nap on the sidelines. Da fur I took care of has never had any issues at Wagville and rather enjoys visiting and socializing with the others, I hope your fur does too. ADDITIONAL INFORMATION FROM WEBSITE: We offer daycare, boarding, grooming, training, treadmill, massage and retail items, all of which reflect our basic philosophy. Our daycare and boarding facility is 14,000 sq. ft of indoor and outdoor space, with the dogs divided by size and temperament. Indoors we have soft rubber flooring, comfy cots, tennis balls and chew toys. Outdoors we have kiddie play pools and grass-like turf. Please come by for a tour today! Review 72 Yelp 100+ Challenge 2015 #CANINEBOARDING #CANINEDAYCARE read more

Review for Grooming/Nicole....my chihuahua is the sweetest little baby you'll ever meet...as long as you're me. Otherwise, she resents you for not being me. So any situation that requires her to be handled by someone other than me is very upsetting for her. Despite this, after only the initial few grooming visits, my pup became quite comfortable with Nicole. Way more comfortable than I ever would have expected. Nicole is a doll and is so loving and gentle with my baby. Beyond doing a great job as a groomer, Nicole makes a stressful situation so much more comfortable for my needy little girl. read more

WagVille - That post-grooming glow - Pet Training Near Me - Los Angeles, California

DO NOT LEAVE YOUR DOG HERE! They are overcrowded and neglectful. I wish I could give less than a one star for the job they did! Let me explain... My wife and I got married in late July and were looking for a place to board our loving, easy-going, amazing dog Charlie. He is the best friend and companion you can ask for. He's calm, quiet and very well behaved. We chose wagville based on a recommendation from a neighbor that took their dog there because it's closed to the airport. I wish we NEVER listened to them. We left our dog at wagville with the expectation that our boy Charlie would be cared for and actually paid attention to. We were told in their bogus screening process that they check up on the dogs every day and each dog is given special attention by their people. When we brought him home he was obviously stressed out and exhausted. I know different dogs handle boarding differently so we wrote that off until we noticed 3 OBVIOUS AND BLOODY SORES on his legs!!! He had been licking himself into infection and the so called "caring attentive experts" that were supposed to be experts on dog behavior AND CHECK THE DOGS EVERY DAY FOR BUMPS AND WOUNDS MANAGED TO MISS THIS?!?! You can't tell me they haven't heard of dogs licking themselves before! It is unacceptable! Especially since my wife and I (being nervous first time owners) called every day to check on him and were given the same bogus speech about how great he was doing. You'd think that would give them a little more incentive to maybe look at our dog and actually check up on him! We were even given this stupid cookie cutter report card that I am sure they use the same template for every owner to make it seem like they actually do anything to connect with the dogs. It's all a sham! There is no excuse! If they have too many dogs to watch over than they should have a cap on the number of dogs they board at a time OR hire more staff! But no, instead my poor dog (1 MONTH LATER) is still healing from his sores! They gave us a refund and pay for his vet bills, but like I told them its too little too late! We left a member of our family in their care and they failed to watch over him. I strongly recommend people look elsewhere!! We will never use them again. I will be adding pictures of what his sores looked like and you can judge for yourself... read more

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Grooming: After driving by Wagville for quite a while now, I decided to give it a try. I called over the phone to ask about prices about grooming and it was the same prices listed on their website. I set up an appointment and was scheduled for the coming up weekend which was great. Their parking lot is quite small, but easy for a in and out run. Kind of sucks that they're located on a busy street. I came and met with the groomer, Tony, who was very nice and attentive. He let me know of all the concerns with my dog's grooming. He let me know the price of the whole groom and said it was going to take about an hour to an hour and a half. The time estimates really depends on how well or badly your dog behaves. An hour later, I came, paid, and spoke with Tony again. He gave me an update of how my dog did. That was really comforting to me, knowing this was a new place my dog is encountering. I will definitely come back for my dog's own comfort. The only downside of this place is that I left with 4 flea bites on my leg. Maybe it came from a dog who sniffed my leg earlier in the visit, but just beware! I was wearing knee high boots and leggings, but they still managed to bite there. read more

WagVille - Groomed by Tony - Pet Training Near Me - Los Angeles, California

Still as good as it gets! We left our dog here over Thanksgiving for about a week, and it was wonderful! I was nervous leaving her overnight and for a long period of time, but they were extremely understanding and assured me they would take good care of her (spoiler: they did!) Before leaving, they also had me fill out an emergency form which reassured me that they would send her to an emergency vet if anything crazy came up. I loved that we could check on her via webcam while we were on vacation and see that she was acting normally and playing with other dogs. We even caught her curling up on a cot at night with the rest of the pack. We never used to go on vacation because we were so overprotective of our dog. Now I feel like we can go anywhere and our fur child will be safe and in good hands. read more

When you have your pup boarded overnight, they will provide a "report card" on how your dog did and what friends they made. It's a very nice touch, I usually put it up on our fridge. read more

WagVille - Awesome report card. - Pet Training Near Me - Los Angeles, California

Just the best for boarding and daycare! I am so happy we found this place. We bring our 1 year old puppy here a couple times a week for daycare and we have also boarded her there for a few nights at a time. We have never had a bad experience! She always leaves very happy and tired. When we park and get out of the car, she knows where we are and pulls on the leash in excitement to go in. SHE LOVES IT THERE. And when we pick her up it's easy to tell she had a great time and was treated well. The actual space is huge, both the small and big dog area are so large! And there is even an outdoor area the dogs can run around on. Plus a lot of staff around at a time so you know your dog is being watched and taken care of. There is an approval process for daycare/boarding but it's so worth it and it means that all the dogs there are well socialized. I love how attentive they are to my dog. They know her name when I bring her in and always share cute stories about which dogs she played with when I pick her up. The customer service is wonderful, and you can tell all of the staff clearly loves and understands dogs. An easy 5 stars!! read more

I bring my Westie here for boarding and the staff is awesome. They learned his name very quickly and were able to adjust to his nervousness around new peeps (a new phenomenon with him unfortunately). We actually sought out Wagville for this very reason (more varied socialization) and because he is so familiar with the staff at the daycare we usually go to. However, as a bonus, I love how on top of it the Wagville staff are with keeping all the areas CLEAN (which you can view on their webcams!). That's muy importante to me; poo & urine smells should only be apparent in select public restrooms--not so much on the pup. The webcam and "report card" you get at the end of the stay really satisfies my motherly needs when it comes to my little man!! They're a bit pricey in comparison to other daycares I use or have used, but the extra attention to all the details are worth it. read more

This place is a godsend for our little anxious dog who doesn't like it when we have friends over for Football games, or when we're out running errands for more than a couple hours. I love that they have webcams for you to check on your pup from your laptop or mobile device, and grooming services. The staff at Wagville is friendly and you really get a sense that your pup will be treated very well; our Dog gets excited and goes to grab his leash when we mention "Wagville". I'm happy this place is here and that it's so close and convenient. they've also got great hours! read more

WagVille - Wagville outside shot - Pet Training Near Me - Los Angeles, California

Our dog, Shadow, has been going there twice a week for the past 3 weeks and she absolutely loves it. I love how their employees are attentive and caring to all the dogs. Watching their Webcams have left us at ease. We trust them. Thank you so much WAGVILLE! I would 100% recommend them. It is a little bit more expensive than previous place, but definitely worth the peace of mind. When she comes back from WAGVILLE, she comes back exhausted but happy. From previous place, she would come back exhausted, but fearful and would not allowed us to touch her and if we would touched her, she would cry and get away from us. Therefore, WAGVILLE is definitely the place for our baby. read more

WagVille - Shadow - Pet Training Near Me - Los Angeles, California

This place is a racket. Julie responds to negative reviews but does not answer the complaints directly. We took our dog in for an evaluation before the holidays. We were informed that they had a waiting list but the ONLY way to get our dog on the waiting list was to bring him in for a day (paid). Wagville would NOT tell us how long the waiting list was so we could determine whether we had a chance of getting our dog boarded. Another reviewer had the same complaint. Julie- at least be honest about you ripping off desperate dog owners. If Wagville had decent business practices, you would: 1) not require dog owners to put their dog up for a day just so the dog can be added to a waiting list and 2) you would disclose how long the waiting list is. There is absolutely NO legitimate reason for you or your staff to not disclose this information. If size of dog is the issue, then simply state how many small, medium, or large dogs are on a waiting list. Do you understand now why your business is perceived as scummy? read more

I absolutely detest this location-----it sits on a super dangerous, swarming-with-obnoxious-traffic section of San Fernando Road. With very limited parking spaces in the back you're usually stuck trying to park at the curb out front; and you are taking your dog's life into your hands when you need to get your pooch out of the car and inside without getting flattened by a speeding big rig. The front desk staff are wonderful and friendly and professional. We've had our dog here for some training classes that we thought were just okay and some day care which is fine. They have a groomer or 2 off to the left when you come in who seem good. Can't remember meeting anyone who works here who wasn't a nice person but I just can't get over the location which seems like the exact opposite of the kind of safe, peaceful, quiet sanctuary you'd like for your precious friends to hang out in. But once you're inside that pretty much fades into your subconscious for paranoid usage later in the day. As far as leaving, OMG. If your car is parked facing south on San Fernando, there isn't a good place to turn around without complicated maneuvering up at the busy light ahead. I've actually gotten semi-lost in the neighborhood off to the left trying to get turned around legally. No simple u-turns at all at the light up there. Most people make a kamikaze illegal u-turn right out of their curbside parking spaces which is a frightening way to go, but I've actually done it myself several times. Pulling out of the driveway, it's extremely difficult to see the insane, angry traffic coming from the left because of parked cars at the business just to the north. If you want a good look at it, you have to pull out so far that you're actually impeding traffic. It can take forever for traffic from both directions to clear enough to pull out safely, so most people don't wait and just do it unsafely. I can only imagine some of the accidents that have occurred here through the years. The point of all this is that all this horrible, swarming traffic doesn't make me want to come here. But if and when I do, and manage to get inside, they do have nice people and a pretty nice operation going. read more

I initially brought my dog to Wagville for day care because they are open late and they are on my way home from school. Since day one, I have had nothing but wonderful experiences here. Things I love about Wagville: - Staff learned my dog's name so fast and greet her when we walk in - WEBCAM, it pains me to send her to a place without one now - Screening process, I guess some people could find it annoying but I like that they care so much about creating a safe environment - Shuttle bus, so convenient! - They are experienced in dealing with my dog's breed and their specific needs (heat/cold sensitivity, etc.) - Most importantly, I feel completely secure leaving her in their care. read more

I had an incredible experience there this week! Nicole has groomed my dogs before for many, many years and I can't say enough wonderful things about her. She truly loves animals and takes amazing care of them. She listens to what you need and grooms them accordingly. The rest of the staff at Wagville was kind and helpful and knowledgeable! While not necessarily close to our home, we will definitely be going back! Thank you to Nicole and the rest of the staff for such a great experience, read more

WagVille - Pet Training Near Me - Los Angeles, California

The only daycare/boarding place I really trust! My dog Tobie loves this place! & he loves everyone there! I tried their grooming service awhile ago & tobie did great! They were very gentle & tobie seemed to like it ! & he hates baths! I feel safe leaving my dog here. I recommend ! read more

WagVille - Pet Training Near Me - Los Angeles, California