Very helpful in choosing a healthy small dry dog food for my picky 13 lb. Senior dog. She loved it…read moreeven with no teeth and could gum it. Very friendly employees. Also recommended a freeze dried salmon treat she loved. I also crumbled it on her wet dog food. She recently passed away at 14.5 yrs old with kidney disease. I would go again if I adopted another senior dog. Obviously, highly recommend!

Shop local! Always friendly and reasonable prices. We love supporting small businesses!read more

I went to pet smart to buy supplies for a cat that I am adopting. When I went to check out Ben…read moreimmediately made the experience fantastic. Once he found out I was adopting he gifted me a coupon book for pet supplies. Truly an amazing employee you have and are lucky to have him be a part of your team.

Scheduled a 10 am grooming appointment. Got a confirmation for a 10 am grooming appointment. Showed…read moreup and was told my appointment was at 9 and they wouldn't help me. Apparently the booking system is regularly wrong and they expect you to call for every appointment to make sure you have the right time, but they don't tell you that before the appointment.

your business is not people oriented. I was very disappointed in the contact experience I had at…read moreyour place of business. All i want is a dog. I do not like to jump thru hoops.

I adopted a pet that I was told was dog selective. I understood that going in, being a prior…read moremultiple pit owner this is understood since most pit owners don't socialize them. Cora would make an amazing dog for anyone without kids, not wanting kids and absolutely no pets. None. Issue 1: I was told it was $150 on the phone. At time of adoption I was told $300. My paperwork was clearly sitting in eye view and said $150. After pointing out I was told it was $150 I was charged $150. Issue 2: Our 10 minute dog meet and greet, 10 minutes...(Cora and our dog went well enough, one lunge incident that we thought was playful, damn were we wrong). Issue 3: During the 2 minute sign here, initial all these spots. I didn't even think about this but....if they give and offer 6 weeks free professional classes offered for "reactivity" why haven't they given Cora this class on there own? Issue 4: No where in Cora's profile did it state: -She food guards... -She toy guards... (Paperwork from prior surrender stated this.) -She even crate guards... --- in home our dog couldn't even walk near the crate while she's in it. Snarled, shows teeth, growls, barks, side eyes, snaps at air, lunges. -Shes biten multiple (not 1) young children according to the documents. Photo attached of document. ***Apparently this facility does not test these things. They're not important things for them to test or disclose up front.*** Issue 5: this baby lost weight in the care of CRHS... She's probably hangry. I clearly just thought, She'll put that back on at my home and dismissed it. Issue 6: only discovered today a week after this review originally posted but this CRHS has a facebook post about Cora that says absolutely NO dogs. This bit of information, I most certainly know they most certainly indeed did steal my money and knew it. *1 Star review because* -The above undisclosed information. -They will not refund (contract) and/or would not pick up Cora and consider my money a donation covering Cora's adoption fees. I gave them both options. -Cora's white ear was disgusting. See photo ****"My precaution: Please do not have kids period or any kind of pet in your home. No cats, no dog(s), nothing that you love.***** Period.

Amazingly good dog trainer. She is always pleasant and ready to help with advice and expertiseread more

I was referred a product for my dog that is actually toxic to animals, the vet said if I didn't use…read morethis tea tree soap my dogs skin wouldn't be as bad as it is, and he wouldn't need to be on the steroids that he is on. I tried to take the soap back, without receipt and didn't purchase it on my rewards account, I received very poor customer service by the new cashier Mandy, she wasn't knowledgeable on ways to find a rewards account, and then told me "I don't even think we sell this here" when I only shop at petco. I asked her, do you know everything that is in this store? She says no I've only been here for a week. Ok so new employee. Then the manner Jessie walks over to "help" and he just seems like he does not like working at this place at all. Just a horrible experience at this store.

Really disappointed with this place. Emailed them on…read moreSaturday, January 28th asking if they could board my dog for 5 days. The email said they could and it wouldn't be a problem jusy bring down the attached application filled out Monday and we'll get her booked Go to drop off the application on Moday, January 30th at 11:00 am. Spoke to a really nice woman named Dawn who wasn't sure how to go about it, but told me they had room avaliable and would let Laurie know to give me a call later that day to confirm. I head back in around 3:45 because I hadn't heard from anyone. Met with another nice person who also said Laurie had just left but if I left my # she would make sure it would get to her first thing in the morning. I asked to please give me a call even if they couldn't board her so I'm not waiting around all day. I call them up the following day (tiday is January 31st )12:15 to see what's going on as I had yet to hear from them. My call went to the answering machine. I wish I could leave a good review as the staff I met with in person are really nice, but this is a horrible way to run a business. No sense in telling a customer you can provide a service and then ghost them. It really looks like a nice facility and I gave it two stars because Dawn was nice, but other than that, I've had the same experience as the other negative reviews

I was in town this last weekend and wanted to bring my dog with me but I need to board her one…read morenight as we were going out. I searched for boarding facilities and I found Family Dog Center. I called and made my reservations and I was happy to find out the great deal on doggie day care so I booked my dog for boarding and day care. When I arrived I was greeted warmly. At check out my dog was happy to see me. I could tell she had a great time. I will be back for sure. Also some times when you take your dog for boarding they come back smelling and she didn't it was great.

Always a wonderful experience with Dr. Chaffin! He has taken care of all our furry family members…read morefor over 30 years. The staff at CACC is amazing & we are extremely confident that our Lucy is in great hand!

Compassionate care for our pets. They clearly love and care as much for our pets as if they were…read moretheir very own! Great staff.

Feeling really really stupid that I didn't look at reviews before purchasing because there are…read moreseveral people having the same problem and obviously this company doesn't give a rip about their customers or the quality of their products. I would imagine that if you spend time talking to a sales person who takes your dimensions and helps you understand what you are going to receive, that you would then receive that thing in the mail. Shayn took my order and I made sure to give her the correct measurements for this "made to order" insert. I double checked that everything was correct and when it arrived, it was 6 inches too short. With the inserts that they sent, it just barely fit and was very very janky. All for $571 dollars! First, they sent the wrong instructions and included some random extra parts instructions for another product. The extensions were bent and didn't fit appropriately into the dog door. And the most important thing THE DOG DOOR INSERT THAT I MEASURED AND DOUBLE CHECKED WAS ABOUT 6 INCHES TOO SHORT. How the hell does that happen? When I called to tell them about the issue, you could tell that others have complained because there was immediate attitude. They said that I would have to eat the shipping cost and pay to return it. Also there is a 16% restocking fee. Which meant, after spending $571 dollars I would get around $122 back and the hassle of having to send them this bent POS dog door that looks terrible in my patio door. Bottom Line: DO NOT PURCHASE ANYTHING FROM THEM. THE OWNER IS A CROOK.

Do not buy from them. It took 4 weeks to receive my smart door and when it finally arrived it was…read moredamaged to the point that it could not be installed. When I asked for a refund, they required me to pay both the return shipping and a 16% restocking fee, a total of over $200 for a defective product. This company is garbage, if it was possible to give them zero stars I would