An excellent Residence Inn. The staff are very friendly & helpful, and the rooms are comfortable…read more Extra kudos to their breakfast bar team. They make the standard Marriott breakfast top notch through attention to preparedness & fresh delivery. Well done! This location is also outstanding with its proximity to great restaurant options in the immediate area & a terrific walking path around Legends Lake.

Given the scale of our stay--six rooms booked for a group--I think it's worth sharing a…read moreconstructive perspective for future guests and, hopefully, for management. To start, the check-in process was far more difficult than it should have been. Despite notifying the hotel in advance (in writing, through their app) that we would be arriving early, one of our confirmed reservations was canceled. This created a cascade of inconvenience: one of our guests was left without proper accommodations for part of the stay and had to spend a significant amount of time working from the lobby. For a property operating at this level, that kind of breakdown in communication and inventory management is surprising. The front desk experience, specifically with Stephanie, was another challenge. The day before our scheduled checkout, she called asking why we were still in the room--seemingly unaware of our actual reservation dates. She called again later that same day with the same concern. While she did eventually apologize and acknowledged the mistake, the repeated interruptions had already created unnecessary friction. What was more concerning, however, was a lack of situational awareness. The same guest who had been displaced due to the reservation issue was later approached in the lobby--while dressed in business attire and actively on a call--and asked whether he was a guest of the hotel. Given the earlier issues, this came across as both disorganized and, frankly, dismissive of the inconvenience already caused. I want to be clear: these are fixable issues. With better internal communication, stronger training around guest management, and more attention to detail, this could be a very different experience. But as it stands, the front desk operations--particularly during check-in--fall short of what one would reasonably expect. For those considering a stay, I would recommend confirming all details multiple times and being prepared for some inconsistencies at arrival. And for management, this feels like a clear opportunity to invest in training and process improvements, particularly for guest-facing staff.

I've been staying at the Hampton Inn in Sparks (next to Legends Bay Casino) on my second…read morereservation - a total of 21 days booked - and my prior stays were fine, so I had high hopes. The morning check-in went okay: a new front-desk employee did her best, issued new keys, and said she'd marked my room as cleaned so I could be rechecked into the same room. Unfortunately the recheck-in process wasn't communicated to the rest of the staff - I had three different housekeeping attendants knock on my door at different times asking when I was checking out. That would have been salvageable, but the night shift was worse. I returned around 9:45 PM exhausted and could not get into the building or my room with the new key. The desk only had one clerk (Sheena) who was on the phone and assisting another guest; while waiting I asked if another staff member could help and she shook her head no. The first guest was apologized to, given water and an item from the store, and sent on their way - I received no apology or acknowledgement despite already having completed check-in and being a multi-week guest. I left feeling like a nuisance. I'm disappointed and frustrated. Management needs to improve communication between shifts and train front-desk staff to prioritize locked-out guests (and show basic courtesy). I won't be staying here again unless things noticeably change over the coming weekend - there are plenty of other hotel options in the area.

I love this particular property in Sparks! I would rather stay here than anywhere in Reno proper…read more It sits aside the marina and has a beautiful view. It is new and very clean. Staff is friendly and attentive. This Hampton portrays itself like a higher end Hilton property. There are also a lot of eateries and stores close by if needed too.

The service from beginning to end was great. Our room was…read moreclean and spacious. A walk in shower is always a plus for me. Their rates are the best in town. The breakfast in Gambi's was good. I will stay here again.

We had two clean beds in a room that was very spacious. Everything was really clean. They have a…read morecontinental breakfast perhaps isn't the greatest, but does the job and it was tasty. I would recommend that after a group of people might get the continental breakfast that you changed the tongs because they were so sticky up to the entire handle and all of them were dirty The restaurant was good and the waiters were really fun and efficient. Checkout was easy. The only problem we have is that I put in three requests for fresh towels and some Kleenex because it was empty when we arrived and we did not get them . However, life goes on and I loved this hotel.

Another amazing stay!…read more As always, the rooms were fresh and clean. The staff, from the front desk to housekeeping, was always on point. My past three stays have been in the Tuscany Tower, and I highly recommend it. Rooms and bathrooms are larger, the showers are amazing. I believe the rooms were recently renovated. Definitely worth the extra cost!

Tight slots. Only place Ive seen where I regularly get less then $10 on bonus rounds or fire orb…read morebonus rounds on Dragon link where other places Im getting at least in the $20's if not $100 plus dollars on those bonus rounds They need to re tune or reprogram their machines

Flew into Reno late at night for a wedding in Tahoe the next day and wanted to find a cheap option…read morenear the airport. For $73 for our stay, this place was an absolute gem! We arrived around 11:30pm and there was a sweet girl who easily helped us check in, and marked up a map to give us precise directions to our room. The room itself was clean and very comfortable. The shower had amazing pressure and was spacious. The bathroom came with body wash, body lotion, shampoo, and conditioner. The AC worked well but was a little loud as it periodically turned off. We grabbed a very quick breakfast the next morning at their 24/7 diner, and it was actually so beautiful inside?! I was very impressed with the decor! Even at 8am, every employee we encountered was attentive, kind, and made our experience enjoyable. My fiancé literally just got 3 scrambled eggs and coffee to tide him over so there isn't a ton to report on the meal, but he was happy! There were 4 mini water bottles waiting for us in the room, a keurig machine with pod options, an ice machine near the elevator, and a filtered water refill station! Also a vending machine for purchasing items. Only knocking off a star because.. well.. it's not a 5 star hotel haha. The AC was a little loud at night, and we were bummed there were no table games for a quick blackjack game as the website does say "The Western Village Casino is a winning environment where you can play the best in slots, table games, and more". However, I don't think I've ever found a better bang for your buck hotel in my life.

After years of visiting here, we are leaving very upset. Hate complaining, but was treated very…read morerude here. None of this was a problem before. Took 4 attempts to get a blue moon. The first 2 girls didn't bother to tell me they were not coming because they didn't "Think" I was playing. I was, I'm at casino to play with 3 family members, after I lost a couple of times, we joined up and played together, pooling our money. All I wanted was a blue moon. One girl finally was nice enough to bring me my beer, I tipped, and she explained to me what was up. Don't feel it's right. Later I asked for an AMF drink, girl doesn't tell me anything, then comes back to tell me it's 12 bucks... I understand if policy has changed or whatever, but after speaking to a manager they felt it's better to throw away the drink, instead of explaining to me what was going on. Just upset, as we come here to play, eat wings and drink, always have, but never will again. It should NOT be this hard to get a drink at a casino.

Wow, what a gem! This place reminded me of the early 90's…read more. I felt younger visiting this place! The ceilings are lower and the place is huge . The staff was amazing.everyone knew me by first name. We stopped in Virginia City which was ok and Reno was packed!

The room itself was about what I expected, so I don't have major complaints there. My issue is with…read morethe valet service. In the morning, we waited over 30 minutes while valet staff searched for another guest's lost key. Later that same evening, we ended up experiencing the exact same thing ourselves. The valet staff lost our key and it took over 20 minutes for them to locate it. They did not think to hire more staff for the busy Memorial Day weekend and the basketball/volleyball/adult softball tournaments that were going on in the area. The night before we had to leave our car halfway in the street because valet was so backed up. The guest service manager told us to leave it half away in the street. The next day the same manager blamed the desk agent for losing our key when they did the same thing in the morning when she wasn't there. Unfortunately, this caused us to be late to a magic show we were attending at Grand Sierra Resort. I understand mistakes can happen, but seeing the same issue happen multiple times in one day shows a serious lack of organization and professionalism. Valet should make the experience smoother, not create unnecessary stress and delays.

If you're looking for a hotel that truly understands hospitality, this is it. Fairfield by Marriott…read moreInn & Suites Reno Sparks absolutely stands out, and it's because of people like Larry Cardarelli. I stayed here previously and was genuinely hoping Larry was still part of the team, and I was beyond thrilled to see he is. Larry is the definition of professionalism and hospitality. He doesn't just do his job, he elevates the entire experience. He checks in on guests, makes you feel welcomed, and somehow remembers faces in a way that honestly feels like magic. With how many people come through those doors, the fact that he remembered me made this stay feel incredibly personal, like coming back to family. And then I walked into my room and found the cutest little towel puppy waiting on the bed. That moment right there, that's the kind of thoughtful, unexpected touch that turns a stay into a memory. It genuinely made me smile. The rooms are spotless. I'm very particular about cleanliness, especially bathrooms, and this one exceeded my standards. Everything was immaculate, fresh, and clearly cared for. This hotel has something special going on. It's not just clean rooms and a good location, it's the people, the attention to detail, and that feeling that you actually matter as a guest. Larry, if your leadership team is reading this, he is a standout employee and a huge reason guests come back. Please recognize the impact he's making. I will absolutely be staying here again.

This hotel is standard and meets all basic needs. Complimentary breakfast was standard, and parking…read morewas free (although they give you a permit to put on your dashboard). I appreciated the complimentary fruit offered near the check-in desk. I had a room facing the freeway, so there was constant noise throughout the day and night. I think the TV here was also missing a few channels (like Disney). Location was fine but not as nice as the Residence Inn by the marina. I had a comfortable stay and would recommend it if everything else in Reno was booked or too expensive.

This place is so cool and not cool at the same time…read more.. Here's the bad stuff... 1. Super construction going on and the parking lots are a mess, you don't know to go right or left and I got lost finding entrances even after 3 days.really dirty too. 2. The dirt doesn't stop there. Our first room we were given was so smokey I mean burning eyes smokey. There was a box fan sitting outside the room so I think they tried to air it out but it was like someone burned a cigar in there and just closed the door. 3. After going thru a room swap we were given another room. Fine but there was a dirty rag left in the bathroom counter with hairs all over it. Not a huge deal but still, come on right? 4. The late check out. Went to the front desk night before to make sure late check out was ok since we were at an event that morning. No problem they said you got until 4 with an additional fee. Great right? Nope since our room was a room that was attached to a suite they needed us out before that. Just come on again! 5. The service is just rude everywhere. I mean everyone you encounter! The Rim restaurant guy host in a suit..., I'm convinced was high as a kite. Don't believe me, go there and talk to him, holy! The security desk, rude and unhelpful. Anyone you call on the phone from the room, rude. I'm not expecting Disney customer service, but come on man! Someone teach these guys some customer service skills. So the good.... The resort is really cool. Bowling video games, nice casino, everything to spend a fun weekend. We may even come back just to do the pool and stuff to do there. To wrap it up... Lower your expectations. Your not going to get the cleanest room. Most certainly you will be treated rudely. It's a place that could be so epic but falls short due to just taking short cuts in the customer service, organization and just plain care about your whole experience factor. P.S. you will receive at least 5 text messages telling you about how great their spa is.

Another year visiting this place, and unfortunately, not much has changed since my last stay. We've…read morebeen here since last night, and I wanted to share some of our experiences. The room was okay--nothing special, but no major complaints. The Starbucks is always packed, which seems to be the norm here. Today, I visited the Second Street Marketplace downstairs. The young employee who assisted me had very poor customer service. He didn't acknowledge me, didn't offer a bag for the items I purchased, didn't say thank you, and seemed more interested in chatting with his coworkers than helping customers. Based on what I observed, I wasn't the only customer having issues with him. We also requested housekeeping service for our room. We were informed there would be a charge, which was fine with us. However, after the service, the room looked exactly the same. The bed was made, but that was about it. Now, let's talk about the restaurant downstairs. I ordered a steak, but they brought me chicken instead. I clearly told the waitress I wanted steak. When I pointed out the mistake, another older employee insisted that what I was served was steak. I'm pretty sure I know the difference between chicken and steak. Fortunately, Teddy stepped in, listened to my concern, apologized, and had my order corrected. That is what great customer service looks like. Even our waitress suggested that I just eat the chicken, but guests should never be told to accept something they didn't order. The casino and the room itself were good, and I enjoyed those aspects of my stay. However, many of the staff members could benefit from additional customer service training. To corporate, management, the CEO, owner, or whoever is responsible: please invest in better customer service training. Your guests deserve a better experience. #CustomerService #Management #Hospitality #GuestExperience

Visiting family and they brought us here for Salsa Lessons. Absolutely fun. Great space in and…read moreout. Extremely clean. Awesome cocktails and staff. Excellent selection of spirits and creativity put in. A bit slow on the service but enjoyed the wait talking with everyone. Food was brought out temperature appropriate and was flavorful. Fries a guilty pleasure for me that I don't often indulge in was well with the order. Only comment during salsa lessons we were always changing partners. I get why for the social aspect but my party wanted to stay partnered up so we could Practice wirh each other. Suggestion is during the lesson have a section that are willing to switch partners in a section that want to remain with their partner. This place is a definite try and we will be back when visiting Reno in the future.

Laughlin as a room was laughably loud. I could hear everything on the street. Motorcycles, cop…read morecars, regular cars, even conversations. It was the loudest hotel room I've ever stayed in: Vegas. California, New York - Manhattan, Brooklyn - no comparison. And this was on a normal night. The walls were so thin that even though I wore earplugs all night I could barely sleep. The next night I understood why a sound machine was bedside. I plugged it in for white noise and it helped a little. I'm sure it's a great bar at night, i.e. the rest of the reviews. Not a great hotel. I understood why no staff is present and there's no front desk. They'd have complaints every night; there are two other street-side rooms. I let management know via email and they offered coffee and "breakfast" the next morning. They also offered 15% off a future stay but why. I booked direct and paid $80+ more a night than usual. How about a partial refund? What was very disappointing was no coffee in the morning for two days. I booked this hotel in part because there was a cafe downstairs. The cleaning woman, who was the only person on staff present, said the baristas just didn't show up. I got a croissant before I left and the fill-in barista, though very sweet, had no experience. They said this a few times without any prompting and I tipped them well and felt sorry they had to show up and try to figure out the espresso machine. Though it was no fault of theirs, this hotel really didn't live up to its aesthetic or basic services. I wouldn't have even written this review if management didn't have the audacity to text me twice during my workday asking for one. So, here you go, Caner. Please stop now. And Yelpers. don't book a street-side room at this hotel.

Stayed here for 4 nights. It's a nice place. Checked in at 3pm but the room was not ready. The…read moreperson at the front desk said it was because they were sold out the night before and the turn around is running a little late. It was a short wait of about 15 minutes before they were able to give us our room info. We booked a larger room with a king bed so our son could have a bit more room to roam. Room was clean, bed was comfy. AC was easy to control. It did have a microwave and mini fridge. Emphasis on the mini for the fridge. Pool was semi heated. The outside temp was in the 60s so the water felt about room temp. Whirlpool was nice and warm. The fitness center has the basic weights and cardio machines. Laundry facilities only had 1 washer and dryer. We had dinner at the bistro located in the lobby area. Basic foods of salads, sandwiches, pizza and burgers. Didn't know they had a kids menu until we had placed our order and one of the workers (the one who didn't assist us) asked the family behind us if they wanted a kids menu. The bistro is only open during certain hours (breakfast and diner mainly. Grab and go snacks and some travel items available at the "market" next to reception. However, there are food options nearby as well. Overall we enjoyed our stay.

This Courtyard was disappointing. Damn these employees hate their customers. No hellos or eye…read morecontact or name tags or anything. Makes you realllyyy uncomfortable traveling alone. Water bottle filler in the gym. Wall AC. Microwave and mini fridge. Lots of homeless in area and sleeping on the river. Lots of bugs. Views are nothing- trees you can barely see water. There is a nice side patio by the river but bugs are plentiful. Parking is only $15 but you have to go outside and in the elevator to the garage across the street. Coffee shop across the street opens at 7ish. Courtyard "Starbucks" opens at 6:30 but again the staff is :( Room had a broken light fixtures and all the soap holders in the shower was loose with screws out. Also, the room stank whenever I came back so maybe shared with a stinky neighbor? Would I stay here again by choice? No.