Given the scale of our stay--six rooms booked for a group--I think it's worth sharing a…read moreconstructive perspective for future guests and, hopefully, for management. To start, the check-in process was far more difficult than it should have been. Despite notifying the hotel in advance (in writing, through their app) that we would be arriving early, one of our confirmed reservations was canceled. This created a cascade of inconvenience: one of our guests was left without proper accommodations for part of the stay and had to spend a significant amount of time working from the lobby. For a property operating at this level, that kind of breakdown in communication and inventory management is surprising. The front desk experience, specifically with Stephanie, was another challenge. The day before our scheduled checkout, she called asking why we were still in the room--seemingly unaware of our actual reservation dates. She called again later that same day with the same concern. While she did eventually apologize and acknowledged the mistake, the repeated interruptions had already created unnecessary friction. What was more concerning, however, was a lack of situational awareness. The same guest who had been displaced due to the reservation issue was later approached in the lobby--while dressed in business attire and actively on a call--and asked whether he was a guest of the hotel. Given the earlier issues, this came across as both disorganized and, frankly, dismissive of the inconvenience already caused. I want to be clear: these are fixable issues. With better internal communication, stronger training around guest management, and more attention to detail, this could be a very different experience. But as it stands, the front desk operations--particularly during check-in--fall short of what one would reasonably expect. For those considering a stay, I would recommend confirming all details multiple times and being prepared for some inconsistencies at arrival. And for management, this feels like a clear opportunity to invest in training and process improvements, particularly for guest-facing staff.

An excellent Residence Inn. The staff are very friendly & helpful, and the rooms are comfortable…read more Extra kudos to their breakfast bar team. They make the standard Marriott breakfast top notch through attention to preparedness & fresh delivery. Well done! This location is also outstanding with its proximity to great restaurant options in the immediate area & a terrific walking path around Legends Lake.

I slept so well here that I missed the complimentary breakfast. This Hampton is brand spanking…read morenew. The mattresses are firm and so comfortable. The rooms are large and updated. The bathroom is all white, modern, and cheery. The art is black and white pictures of Lake Tahoe, Ansel Adams style. Sparks is a quiet little modern suburb east of Reno. Reno is a mini Vegas with 24-hour casinos everywhere - I would never stay in Reno with its lights that are on all night and also what appears to be prostitution or at least some something strange going on if not actually prostitution. Safe neighborhood. There's a Jimmy John's sandwich shop nearby and the sandwiches are so cheap compared to the SFBA. I was thinking of staying at a boutique hotel at Lake Tahoe but the prices were too high. Glad I can here instead. Good value at $150 for one night. Colleen provided good service.

I love this particular property in Sparks! I would rather stay here than anywhere in Reno proper…read more It sits aside the marina and has a beautiful view. It is new and very clean. Staff is friendly and attentive. This Hampton portrays itself like a higher end Hilton property. There are also a lot of eateries and stores close by if needed too.

The service from beginning to end was great. Our room was…read moreclean and spacious. A walk in shower is always a plus for me. Their rates are the best in town. The breakfast in Gambi's was good. I will stay here again.

We had two clean beds in a room that was very spacious. Everything was really clean. They have a…read morecontinental breakfast perhaps isn't the greatest, but does the job and it was tasty. I would recommend that after a group of people might get the continental breakfast that you changed the tongs because they were so sticky up to the entire handle and all of them were dirty The restaurant was good and the waiters were really fun and efficient. Checkout was easy. The only problem we have is that I put in three requests for fresh towels and some Kleenex because it was empty when we arrived and we did not get them . However, life goes on and I loved this hotel.

Another amazing stay!…read more As always, the rooms were fresh and clean. The staff, from the front desk to housekeeping, was always on point. My past three stays have been in the Tuscany Tower, and I highly recommend it. Rooms and bathrooms are larger, the showers are amazing. I believe the rooms were recently renovated. Definitely worth the extra cost!

My husband and I met his friends here Sunday night. We will never go back. We were gambling for 2…read morehours never saw a cocktail waitress. So I went to the bar with my ticket from machines to get us 2 waters. She wanted $7.50 each bottle for an 8 ounce bottle of water! That's highway robbery. The bartender informed very rudely if I wanted a free one I needed to ask a cocktail waitress. Walked back to my husband and finally saw a waitress. When I asked her (she was literally standing right by my husband) she informed me she's not my waitress she would send her over. A half hour went by. Still no one. We said bye to his friends left there and went to Atlantis. Promptly served when we walked in and water - it was free. We won't be back, nor will we recommend the Peppermill to anyone. Poor service Rude employees Lack of supervision Bad customer relations Expensive water (more than gasoline)

4/2/2026 Late post -- but definitely worth sharing…read more Just wanted to recognize two standout bartenders at Western Village Inn & Casino. Connie was working the corner bar in the back--fast, efficient, and on point even when things picked up. We usually try to grab a seat at the poker bar, but when Duc is working, it's nearly impossible to find an opening--and for good reason. We met Duc several years ago just passing through the area, and ever since then, we make it a point to stop in when we can. He has the best attitude, comes up with creative drink ideas, and makes every visit feel like you're catching up with a longtime friend. He's welcoming, engaging, and consistently delivers top-tier service. Highly recommend Western Village not just for the gaming, but also for the solid food options and the consistently great service--especially from Connie and Duc.

After years of visiting here, we are leaving very upset. Hate complaining, but was treated very…read morerude here. None of this was a problem before. Took 4 attempts to get a blue moon. The first 2 girls didn't bother to tell me they were not coming because they didn't "Think" I was playing. I was, I'm at casino to play with 3 family members, after I lost a couple of times, we joined up and played together, pooling our money. All I wanted was a blue moon. One girl finally was nice enough to bring me my beer, I tipped, and she explained to me what was up. Don't feel it's right. Later I asked for an AMF drink, girl doesn't tell me anything, then comes back to tell me it's 12 bucks... I understand if policy has changed or whatever, but after speaking to a manager they felt it's better to throw away the drink, instead of explaining to me what was going on. Just upset, as we come here to play, eat wings and drink, always have, but never will again. It should NOT be this hard to get a drink at a casino.

Wow, what a gem! This place reminded me of the early 90's…read more. I felt younger visiting this place! The ceilings are lower and the place is huge . The staff was amazing.everyone knew me by first name. We stopped in Virginia City which was ok and Reno was packed!

I have been going to the Nugget for about 40 years. I love the Oyster Bar…read more But the issue is that the Nugget started charging for parking to attend the Brooks and Dunn concert, $20! We had to park on the top floor, the elevator was packed. My husband and I walked five flights of stairs! Outrageous!

If you're looking for a hotel that truly understands hospitality, this is it. Fairfield by Marriott…read moreInn & Suites Reno Sparks absolutely stands out, and it's because of people like Larry Cardarelli. I stayed here previously and was genuinely hoping Larry was still part of the team, and I was beyond thrilled to see he is. Larry is the definition of professionalism and hospitality. He doesn't just do his job, he elevates the entire experience. He checks in on guests, makes you feel welcomed, and somehow remembers faces in a way that honestly feels like magic. With how many people come through those doors, the fact that he remembered me made this stay feel incredibly personal, like coming back to family. And then I walked into my room and found the cutest little towel puppy waiting on the bed. That moment right there, that's the kind of thoughtful, unexpected touch that turns a stay into a memory. It genuinely made me smile. The rooms are spotless. I'm very particular about cleanliness, especially bathrooms, and this one exceeded my standards. Everything was immaculate, fresh, and clearly cared for. This hotel has something special going on. It's not just clean rooms and a good location, it's the people, the attention to detail, and that feeling that you actually matter as a guest. Larry, if your leadership team is reading this, he is a standout employee and a huge reason guests come back. Please recognize the impact he's making. I will absolutely be staying here again.

This hotel is standard and meets all basic needs. Complimentary breakfast was standard, and parking…read morewas free (although they give you a permit to put on your dashboard). I appreciated the complimentary fruit offered near the check-in desk. I had a room facing the freeway, so there was constant noise throughout the day and night. I think the TV here was also missing a few channels (like Disney). Location was fine but not as nice as the Residence Inn by the marina. I had a comfortable stay and would recommend it if everything else in Reno was booked or too expensive.

This place is so cool and not cool at the same time…read more.. Here's the bad stuff... 1. Super construction going on and the parking lots are a mess, you don't know to go right or left and I got lost finding entrances even after 3 days.really dirty too. 2. The dirt doesn't stop there. Our first room we were given was so smokey I mean burning eyes smokey. There was a box fan sitting outside the room so I think they tried to air it out but it was like someone burned a cigar in there and just closed the door. 3. After going thru a room swap we were given another room. Fine but there was a dirty rag left in the bathroom counter with hairs all over it. Not a huge deal but still, come on right? 4. The late check out. Went to the front desk night before to make sure late check out was ok since we were at an event that morning. No problem they said you got until 4 with an additional fee. Great right? Nope since our room was a room that was attached to a suite they needed us out before that. Just come on again! 5. The service is just rude everywhere. I mean everyone you encounter! The Rim restaurant guy host in a suit..., I'm convinced was high as a kite. Don't believe me, go there and talk to him, holy! The security desk, rude and unhelpful. Anyone you call on the phone from the room, rude. I'm not expecting Disney customer service, but come on man! Someone teach these guys some customer service skills. So the good.... The resort is really cool. Bowling video games, nice casino, everything to spend a fun weekend. We may even come back just to do the pool and stuff to do there. To wrap it up... Lower your expectations. Your not going to get the cleanest room. Most certainly you will be treated rudely. It's a place that could be so epic but falls short due to just taking short cuts in the customer service, organization and just plain care about your whole experience factor. P.S. you will receive at least 5 text messages telling you about how great their spa is.

Playing Dragon Link the other day here and got a fire orb hold n spin bonus, it was $8?!?! Never…read moreknew a fire orb hold n spin bonus could be so low, must be a record. Then doing $1.25 bets on 5c denom got a fire orb hold n spin bonus and only got $17, Thats unusually low for that bet and possibly another record low, thats what you should be getting doing $0.25 or penny bets. They need to re program or re tune the machines or something. Rigged

The Jesse is my favorite place in town! The food is amazing, and we tried almost all of the tapas,…read moreand every single one is delicious. Everything tastes fresh! It's honestly hard to choose a favorite because they are all so good. And you definitely need to try the basil cocktail, "Aegean Garden" - it is incredibly delicious and one of the best cocktails I've had in a long time! A wonderful place for great food, drinks, and atmosphere, I will definitely be back!

Cute little coffee shop that served old world coffee beans. Love that I have another option to walk…read moreover from silver legacy where I usually stay. . I like coming here for the old world coffee expresso and I do like ordering a ice Americano and it is a really great solid espresso drink. It is under $6 around $5.41. It is served all day so I like how there is another option where I can grab a good espresso coffee other than Starbucks while staying near the casino. . The Ambiance here is really nice and I do love the inside where there is plenty of seedings and is very cozy and warm. They have a really nice outdoor patio where it is very relaxing with lots of comfy couches and high tables as well. You can dine outside or Dine inside. I like using the patio during the late afternoons and before Sunset as well to come here in the morning and having a morning coffee with a really nice outdoor patio vibe. The service here is great and they are always friendly and ready to serve you some good coffee. Hope this review helps and thanks for reading and have a yelptastic day.

Stayed here for 4 nights. It's a nice place. Checked in at 3pm but the room was not ready. The…read moreperson at the front desk said it was because they were sold out the night before and the turn around is running a little late. It was a short wait of about 15 minutes before they were able to give us our room info. We booked a larger room with a king bed so our son could have a bit more room to roam. Room was clean, bed was comfy. AC was easy to control. It did have a microwave and mini fridge. Emphasis on the mini for the fridge. Pool was semi heated. The outside temp was in the 60s so the water felt about room temp. Whirlpool was nice and warm. The fitness center has the basic weights and cardio machines. Laundry facilities only had 1 washer and dryer. We had dinner at the bistro located in the lobby area. Basic foods of salads, sandwiches, pizza and burgers. Didn't know they had a kids menu until we had placed our order and one of the workers (the one who didn't assist us) asked the family behind us if they wanted a kids menu. The bistro is only open during certain hours (breakfast and diner mainly. Grab and go snacks and some travel items available at the "market" next to reception. However, there are food options nearby as well. Overall we enjoyed our stay.

Pro: Clean, everything worked, convenient parking, elevators were adequate, convenient to casinos,…read moreeasy access to interstate and other parts of the city. Con: No free coffee, no complimentary breakfast of any kind, the Starbucks in the lobby is inadequate, staff were uniformly robotic, unfriendly (not a big deal but weird).