As others have said- it's not a sit down establishment. You order at the window and it was a card…read moreonly payment, no cash. There seems to always be a long line. However do not let this deter you. They are highly efficient and have a system therefore the wait goes fast. Just be sure to be situationally aware. It's along a busy street where a lot of horse carriage rides transit, so don't hang out in the street. Also, be mindful to step aside once you place your order (probably to the left facing the order window, but do not block the walkway that allows the employees to deliver your order. They call out your number and it's hot and fresh.
There was no room to sit on the steps/stoops so I stood and enjoyed my waffle. Personally, I feel like one Belgian waffle is sufficient to share between 2 people because it's rich and really sweet if you get the chocolate one. While I enjoyed it and the presentation was excellent, the waffle was very dense and really chewy. But I think that's how they are since it's made from yeast based dough. It's definitely worth the try, just too sweet and too chewy for my preference.
Staff were very friendly and kind as well!!
