The attention was horrible. The people there didn't treat me like a person at all. They were just…read morerushing me to sign all the forms; even after the surgeon decided it was best not to move on with surgery they were asking me to sign consent forms. I had to ask them to please communicate with each other Then they made me leave through the back door

I can't say enough good things about Dr. Psimos and his staff. They are friendly, courteous,…read morerespectful, and completely professional. Highly recommend for you oral surgery needs.

I have never been to a medical network like the Mayo Clinic. This place is absolutely massive, and…read moreI was not disappointed in the care I received here. I first visited to discuss a surgical procedure for my facial nerve. Even with me traveling here from across the country, everything was a well orchestrated symphony. The electronic check in systems gave me exactly what I needed to know, and told me precisely where to go. When I arrived, they even told me where I needed to sit for when I'd be called back. The care team took their time with me and I had all my questions answered and we agreed on next steps. They even got me in, same day, to talk to a physical therapist, since I was from out of town.

The good, I have had excellent care at both the La Crosse, previously in Caledonia, Mn…read more Although, this hospital should really move into the new realities of life in 2026. What I will describe to you is the phone system, the RN or MD calls you, and leaves a VM with the phone number to call back. Alas, you cannot call the number that is provided. I have a heart procedure scheduled, and you would think proper care would involve the hospital providing the patient with an important phone number to call in the VM. Of course, perhaps I am not an international patient who pays cash?? This practice should stop, full stop. I was told by a kind receptionist that the nurse ( who called 4 times within 10 minutes while I was teaching) leaving an accurate phone number to call back, was possibly a HIPA violation. What is going on here? This is ridiculous! Is leaving the correct number a HIPA violation, I think not. If so, how about a modern variation TEXT me the proper information, that is used with many Mayo correspondence. The app doesn't help, when responding to the updated time that was described in the VM. I believe I am not the only person experiencing this problem. Too big to fail ? Maybe

I recently finished a procedure that took several months and lots of emotions. When I came in for…read moremy final visit Kelly called my name and escorted me from the waiting room, and I could genuinely feel her excitement for me for the end of my journey. I was met in back by Jenni who has been my rock through it all. Had it not been for all of the encouragement and reassurance from these girls and from the rest of the staff, I don't know that I would have gotten through all of this so easily. Everyone at the Rochester Aspen Dental office is beyond amazing and I thank and appreciate all of them so much!

They are unclear about what is provided when making appointments. Claim to take insurance only to…read moredeny after appointment. Do not honor estimates and refuse to show an itemized statement before demanding payment. Did not provide service agreed upon when making appointment, did not discuss changes. They make you do a 1st appointment with a dentist and x-ray to see what is needed and then the hygenist does not do what is agreed upon. Unprofessional and unethical

Very frustrated! Husband got a partial plate and things went ok with that. The partial never did…read morefit exactly right, but he made do. He has since broken off another tooth and is a nightmare trying to get someone to return a call. After many, many calls and leaving several messages, someone finally answered the phone. We were informed that they did not have anyone on staff at this time and would not have anyone there until mid June (2 months). They gave me their first appointment, which was June 12. We are gone on vacation that week, so tried to call back to reschedule. Once again, I have called several times and left numerous messages to try to get this appointment moved and cannot get anyone to answer the phone or return my call. They gave me the option of going to West St. Paul to see someone at that location, but that is COMPLETELY inconvenient to think we are going to run over an hour and a half each way for multiple appointments. Definitely would NOT recommend Affordable Dentures to anyone!

Had the opportunity to meet Dr Hen and his excellent staff here in Rochester, MN. It's Quality…read morecare and excellent results with my grandfathers new smile!!! Excellent... yes I recommend this team to all family and friends. Thank you Dr. Hen and Team

This place screwed my boyfriend over; he had to have some of his teeth pulled out & was told his…read moretemporary flipper/teeth could be used for eating until he was healed from the oral surgery & he had his new permanent put in. After his surgery the oral surgeon told him to come back to the dentist to have it adjusted because it wasn't fitting right. We took him in the next day & they said they couldn't do anything to fix the flipper & that he could not use it to eat. They said it's too late to make him a new one that will fit correctly & even if they could he'd have to pay $3,000!! Are you kidding me?! This is unacceptable! They made a mold of his teeth before he had surgery telling him they would make a flipper that would fit & he could use for eating, now he can only wear them when he goes to work. That means no eating out; he can't eat regular food for 4-6 months?! Unacceptable!! They need to make this right! But they won't! Do not go to this dental office! I already cancelled my future appointment with them. After what they've done, I wouldn't trust them with my teeth or mouth & you shouldn't either! We're extremely angry & disappointed!

I am absolutely in love with the care that I receive here. The team is extremely in-sync with…read moreproviding handoffs with each other and the workflow here is very efficient, decreasing the amount of patient wait time. They are also all very easy to talk to and it's very natural making conversation. Steve, the hygienist, is extremely friendly and thorough with counseling about addressing my tooth sensitivity. He is very attentive in ensuring that my cleaning is comfortable. Dr. Oestriech (pronounced A-Strike) is absolutely amazing. I cannot say enough good things. She is very thorough and involves you in your care so that you understand the rationale for her plan. Unfortunately, I had to get cavities addressed (I haven't had a cavity for more than 10 years), but with my care in her hands, Dr. Oestriech made the process much more bearable, and she let me look at pictures she took of my teeth before and after the procedure. She also went through what to expect in the coming days post-procedure, and was very careful to shave the fillings so that they were comfortable and did not awkwardly impact my bite. One thing I love about getting my care with Dr. Oestriech is that she remembers what's important to me- a stainless smile. I walked around for months with a stain that would not leave. Dr. Oestriech cleaned it off beautifully and ever since, has made a point to follow up with it, making one my top priorities, her priority. All around, my experience with the staff here has been great. They are all very attentive and dedicated to providing top notch care and making you feel welcome. The billing experience was also extremely transparent with the staff providing an estimate of the procedure up front from insurance before your appointment, and a delineation of all the tasks and services that are being billed. If you're looking for a detailed dentist who will involve you in your care and makes note of, and owns resolving your concerns, look no further- I highly recommend Dr. Oestriech and the crew here!