My experience at Mayo Clinic in Rochester has profoundly changed my understanding of what excellent medical care can look like. I came to Mayo during an extraordinarily difficult period of my life, facing both extramammary Paget's disease (EMPD) and breast cancer after having already been through a brain tumor. I was frightened, exhausted, and trying to navigate multiple specialists and major decisions at once. One of the most important reasons I sought care at Mayo was its highly specialized experience treating EMPD, an extremely rare cancer for which expertise and surgical technique matter enormously. Before coming to Mayo, the options available to me locally were very different. I had been counseled toward wide local excision and came away believing that I should expect recurrence and potentially a devastating long-term prognosis. No one in my area could offer me the highly specialized, multidisciplinary, margin-controlled approach Mayo has developed for this disease. When I researched Mayo's outcomes, I discovered something that gave me hope for the first time: Mayo physicians have helped study a Mohs approach using CK-7 immunostaining in which only 2.3% of primary EMPD tumors in that published series had a local recurrence -- meaning 97.7% had no observed local recurrence. Mayo has continued to refine this approach specifically for female genital EMPD through collaboration among Mohs surgery, gynecologic oncology, plastic surgery, and other specialties when needed. That expertise is ultimately what brought me to Rochester. My own EMPD surgery required an extraordinarily long Mohs procedure, followed by reconstruction, but my team continued until I had completely clear margins. Hearing that I had 100% clear margins after everything I had feared remains one of the most meaningful moments of my life. What distinguished Mayo, however, was not simply the expertise of individual physicians, although that expertise was extraordinary. It was the way the entire system worked together around me. Dermatologic surgery, gynecologic oncology, plastic surgery, breast surgery, medical oncology, radiation oncology, advanced practice providers, and coordinating physicians communicated in a way that made complicated care feel organized rather than fragmented. I repeatedly experienced specialists who understood not only their particular portion of my treatment, but also what I had already endured and what the next member of the team needed to know. Just as importantly, I was treated like a person. My physicians and advanced practice providers took time to educate me, answer questions, respect my decisions, and acknowledge the emotional burden of multiple serious diagnoses. Several called me personally with results or updates. Others sat with me, held my hand before surgery, shared humor or pieces of their own lives, and made frightening experiences feel human and manageable. My breast cancer was treated with a breast-conserving approach that preserved far more than I had expected physically and emotionally. Throughout both cancers, I felt that the people caring for me were thoughtful about not only eliminating disease, but also preserving quality of life, dignity, function, and my ability to make informed decisions about my own body. I have repeatedly found myself thinking that somehow the exact person I needed appeared at the exact moment I needed them. Mayo gave me something I had been struggling to find elsewhere: a genuine sense of safety in medical care. I arrived frightened about what these diagnoses might mean for the rest of my life. I left knowing that I had received care from people who had devoted significant expertise to understanding diseases as rare as mine and who were willing to work across specialties to give me the best outcome they could. I am profoundly grateful for the expertise, compassion, interdisciplinary collaboration, and humanity I experienced there. Mayo Clinic has earned my deepest trust. read more

I am 76 years old and have a myriad of health problems. In addition, I live as if I'm 25, which causes more issues. After living in multiple cities from coast to coast, finding physicians who are medical intellectuals has become next to impossible. Corporate medicine has had an effective coup, and American health care is now mostly about money. The Mayo Clinic is the exception. The physicians at Mayo in Rochester that I have encountered are deep thinkers who find templates demeaning. They see their patients as individuals, treating each one separately from the thousands of others they see. Their support staff absorb this attitude and treat patients with respect. At least, that's what I observe. Sprinkle in "Minnesota Nice," and I always feel a level of security at the Mayo Clinic. I now live in Minneapolis, but for most of my medical needs, I will travel to Rochester. read more

So many different mini museums and other things to look at to kill time while you're waiting for family. I love medical history so it was great for me and my son had fun exploring and hunting down the next find. Everyone was so nice and helpful in finding it all. Best of all...it's free!!! read more

I have never been to a medical network like the Mayo Clinic. This place is absolutely massive, and I was not disappointed in the care I received here. I first visited to discuss a surgical procedure for my facial nerve. Even with me traveling here from across the country, everything was a well orchestrated symphony. The electronic check in systems gave me exactly what I needed to know, and told me precisely where to go. When I arrived, they even told me where I needed to sit for when I'd be called back. The care team took their time with me and I had all my questions answered and we agreed on next steps. They even got me in, same day, to talk to a physical therapist, since I was from out of town. read more

I opened up a case in early December 2025 for my 15 year old daughter to get a second opinion of her wrist, due to a fall. We come from Canada and this would be done through the International Office. We have no insurance. We would have to pay for everything out of pocket. We began the process and were instructed to send the reports and images we had. The first email says, "Please send us any medical records or other relevant information." No mention of cost. The second email says nothing about a cost either. The third email says, "A physician from one of our specialties will review your medical records to determine if Mayo Clinic can provide additional benefit. There is no cost for this record review." In that same email, there is a statement that says, "You may incur charges if radiology and/or pathology slides need to be reviewed by a radiologist and/or pathologist." But, there's no sense of what it could possibly cost. We did send images and we sent the radiologist's reports with each one. So, to determine IF the Mayo Clinic could even consider taking my daughter as a case, shouldn't really have required another radiologist to interpret the images. So, we got an invitation for an appointment. All I had to do was give $10,000 US as a "pre-service deposit" to be able to schedule in-person appointments. No indication is made as to what anything could cost. No estimate of the cost of a doctor visit, an x-ray, a blood test, etc. Essentially, we will charge you what we want and you agree to it all. Well, this is a lot of money and we decided to look elsewhere, primarily because there was no minimum or maximum cost provided. I can't agree to something if I don't have a clue as to what it could possibly cost. After all, I was only looking for an opinion. Today (Jan 14th) I received a bill for $1099 USD for reading the CT and MRI I sent ($1537 CAN). Being Canadian, where we don't pay for anything related to medical/hospital care, this is surprising and simply amazing as I wasn't notified it was going to happen. I was only told it may happen and I may get a bill. No one asked me to proceed/approve at this incredibly high cost. I would have said no if asked. I don't understand why the images i sent would require another radiologist to interpret them when I sent it with the original images. By the way, the reports were interpreted but I wasn't notified until I received the bill today and I did not receive a copy of the written report. We have sought other opinions from around the world, including other US-based hospitals. Everywhere else, they have given a cost for a "second opinion" up front and they stick to it. With the Europeans, we have had online appointments with surgeons and specialists, with no fee assessed (they were provided the same reports and images as we sent Mayo). So, for fellow Canadians and any international patients - proceed with caution. There is no regard for your money. The Mayo Clinic will charge you anything they want without seeking approval first. Follow up: I wrote an email to complain about the charge. 2 weeks later I received a notice that the money was being refunded. No explanation. Of course, I never received the written report of the CT or MRI so I have some doubts it was even done. With the charge to my credit card and the refund to the same card, I lost $80 in the exchange rates. Oh well. A lesson learned to not trust the US medical system as money is king. read more

A T M O S P H E R E While here, I learned that care is about the mind, body, and soul. Meaning, you should feel calm when you come in for care. The Mayo Clinic does just that. The environment is so cozy, calm, and beautiful, and the staff are so kind. There are Information desks everywhere! Those running the information desks are incredibly knowledgeable and willing to help you in any way they can! C A R E Q U A L I T Y I brought my dad in for Esophageal care and tests. We became one of the many who drive 6+ hours for the only kind of care that the team at the Mayo Clinic can provide. I cannot speak highly enough, only positive things, of the security, staff, nurses, and doctors here!! It does not matter what level of staff you talk to, each one is kind, patient, and genuinely cares about you and your health! This was a total shock to my dad and I, coming from small town central Illinois. How cool is it, to be treated how a patient should be treated - with kindness and respect?! 1,000/1,000 recommend the Mayo Clinic to anyone searching for answers, a second opinion, or professional health care. F O O D & S H O P S If you have a moment while here, check out two places that are will lead you to many other places: - The Subway - (no actual train cars) located down below. The elevators or stairs can take you down to the SL (Subway Level). Down here you will find many shops, elevators to restaurants up above, gifts shops, coffee shops, restaurants, and more! - The Skyway - This is a walkway system that connects you from the Mayo Building to the nearest shopping mall, restaurants, the local library, and throughout the city to many other buildings. read more

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The atmosphere is friendly, comfortable, and plush. That's pleasant for any organization. However, if you care about your health, DO NOT VISIT THIS HOSPITAL. Their procedures and equipment are minimal and outdated. At my first appointment with them, a staff member gave me a long list of common, basic things they don't do, and ended up advising me to go to a different hospital in Minneapolis. In the many appointments since then, this hasn't improved. This hospital cares more about bureaucracy than patient care, as seen in excessively long scheduling delays (even for time sensitive appointments). Not to mention a universal and unwavering, "not my problem" attitude. Regardless of what department you go to, emergency, primary care, specialty, pharmaceutical, etc...literally across the board...you can expect to waste your time and for your health to not improve. It's made more frustrating that they spend so much on their image, and care so little about helping patients. ...but at least you'll be comfortable. read more

Top quality care and attention to detail. The experience each time is like a well oiled machine. read more

Mayo Clinic - Medical Centers Near Me - Rochester, Minnesota

Walking from the "subway" and entering the atrium area of the Mayo Clinic was a bit overwhelming at first. There was so much hustle and bustle of staff and patients walking everywhere. There was someone on a piano, playing covers of modern songs from Ed Sheeran. This place is a city within a hospital. The Pentagon of hospitals, we managed to navigate our way to the different stations of appointments we had for the week. Thankfully everything is marked well and there are friendly staff everywhere to help you in case you get lost. All of the staff were very kind and professional. I was impressed at the level of experience of the doctors here. These are the specialists we flew 3000 miles to come and see, and this trip was definitely worth it. Thank you to the staff of the Mayo Clinic! read more

They killed me. Pissed off a couple doctors, they buried my lab results showing cancer. The ER found, renal cell carcinoma, lung cancer,esophageal cancer, and cervical cancer. My primary care doctor and bestie my ex urologist intentionally withheld a diagnosis, they said nothing was wrong with me. I worked there. My boss, a renal oncologist discovered all the cancer when I was hos secretary. He went way up the ladder and tore administration apart. Went to a Nuclear Bone Scan, I flunked the damn thing. Was given the diagnosis of terminal cancer. My primary care physician, Dr. Thomas m. Jaeger and urologist, Matthew t. Gettman pre-planned my end-of-life. Committed premeditated murder, and only got fired. I had been in their care for four years. I angered the beasts when I filed a complaint with the Joint Commission and Minnesota Board of Medicine. The Department of Justice showed up to investigate my complaint. They for 5 decades of medicare and medicaid fraud. Not my fault. My urologist didn't feel like removing a kidney stone from my ureter, because I was temporarily on Medicaid. He sent a Mayo Clinic Medical school student to do an unsupervised stone removal. He accidentally blew up a kidney cancer tumor thinking it was a massive stone after aboutv30 minutes of trying to blast it to pieces, he became aware it was not a kidney stone. He apologized to me in recovery, said it would not have happened if zdr. Matthew t. Gettman would have been supervising him. Much to nayo Clinic's dismay, they underestimated their victim. I guess they didn't read my CV or Resume, not even my application for employment. Mayo Clinic hired me, trained me for 18onths in anatomy medical terminology Medical records hipaa laws and other ethical and moral standards. Jaeger, Gettman and THE other cowboys never saw it coming. After all I was forced to use Medicaid as a safety net for 3 months. 40 years working 80 hour weeks so I could pay my way to college and I had no problem accepting the Medicaid temporarily, after all, the cancer had been present in my body. The retards in Fargo, ND missed it. Called me a junkie looking for pain medication. Oops that cost them. Do not practice biased-based medicine. I coined that damn phrase back in 1997, when I unfortunately left the big city behind to raise my 2-year-old daughter alone. Left an abusive relationship and ended up in a hell much worse than the domestic abuse. Thanks to the narrow-minded idiots who just assumed EVERYBODY was a drug addict, at Merit care in Fargo, ND, they missed all the important signs that cancer was in my urinary system. Moved to Rochester, MN. I never imagined there was an actual HELL on Earth, In Rochester, MN. Everyone that lives there is paid by the Mayo Clinic. They own the county workers, city workers, they even brought GOOGLE in for a small sum if 5 BILLION dollars. They tortured both me and my daughter. Even killed my mother by means if a hacked pacemaker. Jaeger and Gettman hired a cyber dork to go into her nursing home, stsnd outside her bedroom, andvkill her pacemaker. Dont upset the applecart withoutbtesearching their criminal behavoir first. Rsting is actuall a minus 1,000 stars.​​​​​​ read more

I did everything Mayo ask me to do, I sent them MRI and CT scans, they looked it over and gave me a 6 month waiting to see the Spine Dr I wanted, he agreed no we can help you. So I made my trip from FL and went through all the test, I ask him isn't this the worse you seen? Oh no problem this is easy, we seen a lot worse. So I left, he asked for a 30 yr old medical report of my L5 fusion, I said that Dr is retired and it was just him, I can't get that, besides this is about my Si joint. So he sent me a letter 30 days later, saying the board voted no on my case, what a waist of my time. So I called NY Spine Center, there a lot bigger on spine revision. Forget Mayo they blow! read more

I am an out-of-state patient who visited for testing. I paid a deposit in advance based on the provided estimate. I was assured that I would receive a discount due to my out-of-network status and lack of coverage at Mayo. However, after the services were rendered, the promised discount was not applied. I contacted billing but received neither assistance nor acknowledgment of my concern. I am extremely dissatisfied with this dishonest process and intend to file a formal complaint with the Minnesota Attorney General. read more

After arriving, thankfully I found a staff member who was highly generous of helping to get where I need to go, however, after my appointment was awful..... After my appointment multiple individuals from the Information Desk on Lobby Level, and the 10th floor of Mayo building had me going all over the place after my appointment to go and validate my ticket and I spent about an hour on a wild goose chase (costing more time in parking etc) I finally found the correct area of where I needed to be, and they would not validate my ticket like I was told on the phone before hand by an operator that I don't have to pay for parking, and charged me more than it should've been. If your staff don't know the answer, don't lie and send patients on wild goose chases and sit there and huff and puff because you don't wanna do anything for your shift. Instead, be polite and apologize and tell me you'll call someone to find out for me instead of sending me back and forth to multiple departments. read more

I did not have a depth of study. I waited a long time for nothing. I asked them to check my both artificial hips positions with their robotic mako stryker. I had a negative response. The surgeon did not want to do it. He said his team did not use that . I went them because i looked at their website it was written they used that robot for hip surgery . I was okay to pay . I do not recomend that clinic read more

The good, I have had excellent care at both the La Crosse, previously in Caledonia, Mn. Although, this hospital should really move into the new realities of life in 2026. What I will describe to you is the phone system, the RN or MD calls you, and leaves a VM with the phone number to call back. Alas, you cannot call the number that is provided. I have a heart procedure scheduled, and you would think proper care would involve the hospital providing the patient with an important phone number to call in the VM. Of course, perhaps I am not an international patient who pays cash?? This practice should stop, full stop. I was told by a kind receptionist that the nurse ( who called 4 times within 10 minutes while I was teaching) leaving an accurate phone number to call back, was possibly a HIPA violation. What is going on here? This is ridiculous! Is leaving the correct number a HIPA violation, I think not. If so, how about a modern variation TEXT me the proper information, that is used with many Mayo correspondence. The app doesn't help, when responding to the updated time that was described in the VM. I believe I am not the only person experiencing this problem. Too big to fail ? Maybe read more

I had to have surgery to reverse my stoma and repair a very large hernia. Dr.Cima was my surgeon and he was amazing!! He put my fears to rest with his knowledge and expertise. The staff has been amazing as well!! My nurse, Deli, has been so kind, gentle, and an all around fantastic nurse!! I have zero complaints!! Thank you Mayo Clinic and staff!! read more

As we near the end of 2025!We experienced a roller coaster of a year and was so blessed with the Greatest Thoracic Surgeon , Doctor Shrestha (Mayo Clinic) !We don't think we will ever find the right words to express what his (Dr.Shrestha )care and skill have meant to our family. When Jim (Dad)went in for surgery, we knew how serious the situation was. We were terrified -- but we also knew that Jim (Dad)was in the best possible hands. When unexpected complications arose after the operation, those moments were some of the hardest we've ever lived through. Through it all, he (Dr Shrestha)never gave up.He guided us with honesty, compassion, and unwavering determination. We could see how much he (Dr.Shrestha)cared, not just about his work, but about the person whose life he was fighting for. Thanks to his incredible expertise and the heart he (Dr.Shrestha )put into everything he does, Jim (Dad)made it through. Our family will never forget the relief and gratitude we felt seeing Jim (Dad)start to recover, something we once feared might never happen. He (Dr.Shrestha )didn't just save a life, he (Dr.Shrestha)gave us back hope, time, and the chance to keep sharing our love with Jim (Dad).We will always hold him (Dr.Shrestha)in our hearts with deep appreciation and respect. read more

They suck. They only take patience that they are sure they can cure or greatly improve their health so their numbers look good in the ratings. If you are truly in really bad shape from a disease or other reason they will refuse you no matter how good your insurance is or how much money you have. It's all about their ratings. That's bullshit read more

Eye Cancer treatment. Best care to extend life. Get your eyes checked! If anything indicates a Nevis, run don't walk to Mayo read more

So they told us that we will be there up to 3 days ... planning ahead we make reservations The doctor and PA talk to us for about 45 minutes and told us have this test back home and try this medication and we are finished. Did not want to see any records and would not Deven hear us out about the symptoms I saw that there are others with same issue that we had. Thankful for their time but Really expected more then just rambling on and not wanting to hear us We didn't drive 6 hours to to told oh well read more

I love all my doctors that I have at the Mayo Clinic in Rochester, MN they are great and they have really helped me! This is about the billing department! They are terrible! You can tell them how to process your bills so they will get paid and they won't do it! They are uncooperative plus the Mayo Clinic won't let them call your insurance company to get it sorted out now how asinine is that? They are just hoping a lot of people won't bother with this and will just pay the bill. How many people are you doing this to? How are you doing this to people who are on Medicare only? I am wondering now! If you can't handle two insurance, can you handle one? I'm thinking you can't this is so dumb! Quit trying to bleed your patient's dry who has insurance!!! It's enough already!!!! read more

Customer Service? Non-existent. Part of Mayo Clinic's corporate culture's philosophy of "We don't care: we don't have to." Mayo Clinic is only interested about in limiting their liability, not correcting problems. I've been double-billed by their wonderful AI billing system... and no amount of charts, screenshots, or explanations help. Their promises to look into a matter result in the same response: silence, doing nothing. Of course, they CAN'T consider that they might have a problem, that someone made a mistake in their accounting system. It's very clear to everyone outside of Mayo that there's a problem, but their solution is "pay the bill, THEN we'll discuss the problem." Same result as sending them an email, text message, or letter complete with charts, screenshots, etc. Absolutely nothing is done... except to re-bill the same error. They have silence on their side. If I don't pay the bill, their legal machinery is set up to extract the last drop of blood from their customers. And, as long as their customer service people have their "head up and locked" attitude, silence is their preferred method of dealing with problems. Talk with their customer service people and you soon realize that they're pausing only to tell you/repeat their side of the story, not to try to understand what a customer or client is trying to convey, supported by screenshots, photos, charts, explanations. Someone should tell them that this is the way customer-patients die. Their customer service people should be told that just because they use machines, they shouldn't think like one: apparently, they've never heard of bad programming, or "garbage in, garbage out." read more

My brother was on the Endo floor as an inpatient. He said the doctors, nurses and other team members were so very nice to him.

Diagnostic colonoscopy experienced handled by a supposed "team" but never allowed to know who else was on my team, had to do all planning and medical stuff thru physicians asst, who didn't read my entire previous colonoscopy report so she extended my timeline five years. Dangerous move for someone not willing to read the entire report, and I found later where it indicated the five year ...and informed her. At nine months past this I was bleeding a lot out my rear, so the one good thing was I got in in a few weeks. That was good. Yay. Scary times. Phys asst even shrugged off pertinent pathology report info I had to gather myself from her initial missed report info, and my only chance to show the pathology report was on my phone to a gastroenterolgist was on the procedure table, who then changed it from ten to three years for my next colonoscopy. Coloniscopies have always included all medical appts with a gastroenterolgist at other facilities, but mayo has streamlined their process to induce high volume and lower cost. You get a 600$ visit with the p.a. and off you go, no allowed contact with a gastroenterolgist before the procedure and you don't even know who the gastroenterolgist is going to be. I communicated to the p.a. through the patient portal but some of my most important questions went unanswered. As you can see, this so called team effort puts patients at risk. I think that's enough to keep you away that you can't talk to a gastroenterolgist until you're on the table, but then there was being roughly shaken awake on the procedure table, no one is speaking to you, not even asking how you are, nothing ...you are covered in diarrhea naked under your diarrhea soaked gown, walked through the building to your clothes covered in poo and naked under a gown that is or isn't shut, and you don't know because you are high as a kite, given a wet wipe, no discharge papers, no checking for the legal responsible adult to take you home, and adios, you are now on your own. I never went to the recovery area or was assessed before discharge. I know I can find a much better place in three years than this cockidoody. read more

INCREDIBLY GRATEFUL for the care I received here! It was seamless, everyone was so kind, professional, and true experts in their fields. After ten years of puzzling over my mysterious health issues, I finally got answers here and a therapy to move forward! The clinic is very clean, easy to navigate, and comfortable. The doctors and nurses are highly competent. I wish I could give it 10 stars! read more

Great place but they will not give me an appointment for severe issues. No doctors know what is wrong with me so I've been referred here and my life is in danger. I am 24 yrs old and having the complications and problems that are a medical anomaly to every doctor I see, but because "healthcare services exceeds our capacity" I am denied an apt. read more

I spend over 6 hours calling to schedule an appointment for a determologist was yelled at told i need additinal information and did that and got a referal and the required documents waited days that got a rejection for the reason unable to meet patient expecations. I called back to see other options or what do they think my next actions of care is and unable to speak to anyone and getting numerous phone numbers. So waited for no appointment no recommendation no explanation on next steps. read more

Mayo Rochester is a very large campus right downtown Rochester. The resources available provide the doctors remarkable opportunities for diagnosis and healing. However the doctors are people, not gods providing mericels. The logistics is very patient unfriendly. To start with the campus is under construction everywhere. Always check for parking updates before arriving. Once you fight through the construction you will find parking less than ample and handicapped is very limited. Once I park I make my way from west parking to Hilton building for blood work at 730am. This first leg of my morning journey is a 20 minute walk to blood draw and 10 minutes back to the Gonda building to sit and wait until 10am to provide a urine sample. After urine at 10am I get to sit and wait until 11am at which time I can check in for a 1pm chemo treatment. Usually after waiting from 11 to 1 for my chemo, they are fashionable late byv15 to 20 minutes. After my chemo I walk 10 minutes back to west parking and drive 5 hours home. My first round of chemo was park and walk 2 minutes to check in at 0730. Blood is drawn by 0740 and infusion us started by 0800. No later than 0815. Very painless and uneventful. Why mayo doesn't do better is beyond be. I have refused any additional chemo after my initial 6 weekly treatments due to the challenges provided by the logistics. It would be nice to allow the patient to provide all samples at once so they can be free to go back to the hotel and rest. A chemo patient should not be running cross country track meets to receive treatments. And there isn't anything for a patient to do while waiting which makes it worse. read more

Neurology was excellent. The ED treated me well. Tests were ordered. Found out more in about 8 days than KUMC in Kansas City did in 18 months. I was far from impressed wi5h my hospital admission. The tests done were from GI, not the hospitalist. I am only able to take in most about 550 cal per day. The Nutritionist wrote her report without talking to me. She talked to the nursing staff who didn't know my complete GI history. An upper GI was done. The Radiologist and Hospitalist saw no issues with the UGI. They said food would go down fine. It entering down "fine " in the exam because it was thin liquid contrast material. I get full very early with real food, not liquid barium. The barium basically went thru pretty quickly. When I take in food I get full very quickly. There is a big difference between liquid barium and real food. While at Mayo I was experiencing full body parasthesia. Pretty much freaked me out. The neurologist in the ED did a great job. She did a very good assessment.. She said the brain/gut axis was broken. That's why my stomach will not expand and thats why I decided to stay in Rochester, MN read more

The food is so expensive that I can't even afford to eat anything like I remember it being like 2-4 dollars now it's like 7-10 dollars and all the people working are so rude but everything is clean I guess and no one likes tater totes they are so gross and so greasy like maybe something a little bit better like fries or ask the person if they want them than just one thing give them more variety read more

Excellent staff they are very kind and they are very courteous. My wife and I have together had three surgeries there and they have all been very successful. Mayo Clinic has the best doctors in the world . if you have a visit planned there, they have everything down to a science to ensure a safe and a smooth operation. read more

Dr. Song was terrible. She lacked empathy and didn't even address the reason for my visit. Mayo Clinic has a reputation for being the best and I had a wonderful experience with some of their specialists. Those specialists were contracted...go figure. read more

Mayo Clinic is only interested in the bottom line. For proof of their arrogance & aggressive billing practices, read the damning MN Attorney General's Report that was published Mar 2025. I grew up in Rochester and now am managing my mom's care from afar. I believe they are also placing "scheduling holds" on patients with Medical Assistance. Why? Because her care is not going to make them as much money. Folks, do your homework before coming from afar here. There are almost always better options elsewhere. If you're local, pay attention and don't' hesitate to reach out to the Attorney General's Office if you feel you're getting the run around. read more

My husband is being treated at Mayo with Dr Kwon. We have been to the pulmonologist, heart specialist, nuclear radiology, labs, and imaging and patient navigator! Everyone.....everyone is so helpful, all explain any questions we may have, everyone is courteous, happy and knowledgeable! We think Mayo Clinic is the most awesome place we have been to and my husband is retired veteran so we have been many places! All volunteers are amazing, security helpful, cafeteria people amazing all schedulers and check in employees are great people.We are sorry my husband has cancer but we are so thankful we have been blessed with the opportunity to go to Mayo! 5 stars is not enough! read more

I was Seen today on the 15th floor in gonda south by Dr. Whree. Might not be the correct spelling. One of his team member came in and explained all the different procedures I could have done and suggested one to be the less invasive one. Then Dr wree came in examined my hand and wrist and went over the imaging of the badly broken wrist I had 3 years ago. You can see in my MRi I have pretty bad arthritis in one spot 2 old torn tendons and multiple other spots of arthritis. My wrist clicks and im in pain everyday. He compared me to other older patients and then told me my mom why was sitting right next to me that she's old and probably has worse arthritis then me. I was even compared to a man he saw who had his finger cut off in a horrific accident. He said if I don't believe I'm not going to get better i won't. Other people think that way and they get better. He even compared me to his sister who feels guilty for not being close to their parents because him and his wife have to take care of them. He told me im to over activate for my paim when he was pressing on spots in my wrist. That no one else reacts like that. This was honestly just an appointment to inquire about the torn tendons because my surgeon wanted to make sure they didn't need to be fixed and it wouldn't creat other issues when he took the bone out that's completely full of arthritis and bone spurs. My and my mother felt completely insulted the entire time. He also blamed me as to why he was back up because he had to spend so much time with me. Even though i didn't get taken back on time. Its was almost 40 minutes late. I wasn't even asking for pain meds. For someone who knows absolutely nothing about me sure did have a few opinions on me and the kind of person i am! Im not a negative person like he said and i don't appreciate the things he said at all. Very unprofessional to say the least. ​​ read more

Diagnosed with Fibromyalgia, gave me a handbook about breathing, meditation and sent me on my way. In 2 years and 4 specialists not one has even given me an exam! Learned from a Doctor there allowed 6 minutes per patient.. I have had 3 doctors leave to other hospitals because Mayo is horrible to work for. MHeath and Alina have them beat easily, but I'm stuck for now due to pain and area. Everyone in our area states the same complaints about Mayo. read more

Beautiful campus. It can be a bit overwhelming but everything is clearly marked and many information desks to help guide you. Staff is very welcoming and accommodating. Discounts on close lodging. The waiting rooms are all spacious and have nice seating with computers and plug-ins for charging. Bathrooms are everywhere. Very clean. But the biggest highlight was light hearted and extremely kind staff. They sure know their stuff. And made our day the best it could be. read more

Mayo Clinic - Cool view of the Plummer Building out of the window of the 8th floor Gonda Building. - Medical Centers Near Me - Rochester, Minnesota

I only have good things to say about Mayo. A family member was diagnosed by their local doctor with a condition that required surgery to correct. Several local doctors preform this surgery occasionally buy not routinely so we contacted Mayo where they have a specialist who focuses on this procedure and does over 300 a year. We transmitted the records and tests electronically, had phone consultations, scheduled a week long visit. All of the staff was professional, engaging, and seemed to honestly care about their job and the patients. The cross coordination, communication, and care are so different than typically health care. read more

Lots of focus on masks and preventing spreading - which I can appreciate because of travel and what others may be bringing into the clinic. Went to neurology, waiting area was clean and staff were professional. Only issue was wait time, called back almost 45 minutes past appt time - it's a doctor's office - it is what it is. Dr Whealy was incredibly informative, explored all avenues of issues presented, and thorough in assessment. Appreciated his listening and curiosity as he gathered information. Provided clear guidance and direction in achieving relief from symptoms and supported realistic options. read more

Mayo Clinic - Lots of academic focus in headaches and migraines - Medical Centers Near Me - Rochester, Minnesota

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I have some incredibly rare pathogenic variants, including ones that put me at very high risk for cancer, and Mayo "doesn't have time" for me. All I asked for was diagnosis, I didn't even request treatment. I wasn't asking them to take a high-risk gamble. I wasn't looking for a transplant, a trial, or even experimental treatment. I was just asking for clarity -- for someone to look at the data, the symptoms, the patterns, and say, "Here's what's going on." That should have been a low-bar request for a place that calls itself a global leader in diagnostics. Diagnosis is supposed to be their bread and butter. But even that apparently isn't "safe enough" for them, because if they can't solve it easily, it might tarnish their image of being able to solve everything. What they're really saying is: We only want you if we can make you better in a way that looks impressive on paper. I'm absolutely done with Mayo and will never speak a good word about them again. This is the second time they've screwed me because they care more about looking good than helping people. read more