I have never been to a medical network like the Mayo Clinic. This place is absolutely massive, and…read moreI was not disappointed in the care I received here. I first visited to discuss a surgical procedure for my facial nerve. Even with me traveling here from across the country, everything was a well orchestrated symphony. The electronic check in systems gave me exactly what I needed to know, and told me precisely where to go. When I arrived, they even told me where I needed to sit for when I'd be called back. The care team took their time with me and I had all my questions answered and we agreed on next steps. They even got me in, same day, to talk to a physical therapist, since I was from out of town.

The good, I have had excellent care at both the La Crosse, previously in Caledonia, Mn…read more Although, this hospital should really move into the new realities of life in 2026. What I will describe to you is the phone system, the RN or MD calls you, and leaves a VM with the phone number to call back. Alas, you cannot call the number that is provided. I have a heart procedure scheduled, and you would think proper care would involve the hospital providing the patient with an important phone number to call in the VM. Of course, perhaps I am not an international patient who pays cash?? This practice should stop, full stop. I was told by a kind receptionist that the nurse ( who called 4 times within 10 minutes while I was teaching) leaving an accurate phone number to call back, was possibly a HIPA violation. What is going on here? This is ridiculous! Is leaving the correct number a HIPA violation, I think not. If so, how about a modern variation TEXT me the proper information, that is used with many Mayo correspondence. The app doesn't help, when responding to the updated time that was described in the VM. I believe I am not the only person experiencing this problem. Too big to fail ? Maybe

The doctor saw me on short notice for a fracture, x-rayed the fracture, which turned out to be two…read morebroken bones, and sent me home in a splint. It healed well. I would have loved to have physical therapy to avoid stiffness that could lead to more issues, but when I called and asked about it, they were happy to see me. I had trouble getting my records because of a lack of response, but I eventually reached them. They said to stop by anytime to pick them up. I was happy to see this independent doctor. He was polite and knowledgeable.

Went in to the office and had two ingrown nails removed. The Dr explained the procedure. The staff…read moreand doctor were very nice and accommodating.

I had surgery at the Mayo Clinic Hospital, for a condition that has caused me issues for over a…read moredecade. After months of consulting and scheduling, it was time for my surgery. From a patient perspective, everything was very smooth. Check in was quick and organized, and they pointed me right where to go. I got taken back for prep within about fifteen minutes. Prep itself took about two hours before it was show time. During that time I did intake with the nursing staff, met with the anesthesiologist and a pharmacist, and eventually talked to the surgical team directly. When it was time to go, my bed was wheeled to the operating room, where the staff had a very upbeat attitude that quickly put me at ease. Anesthesia is sort of like time travel, you just wake up finished as if you'd just closed your eyes. When I was coming around, they got me situated in recover after my seven hour surgery. When I was ready they wheeled me to my room where I spent one night. Every single person I interacted with was so wonderful and kind; Truly I have no regrets with choosing this team to handle my care. I've seen other hospitals where the attitude of the staff can project onto the patients, and I saw none of that here. Never once did I feel like a bother, and never once did I not get the care I needed. And I'm healing up nicely!

I was very disappointed with the Mayo Clinic! After being referred by two different doctors in the…read moreTwin Cities for a very rare disease, I was accepted as a patient with Dr. Joseph Butterfield. Dr. Butterfield's reviews rank him at a 2.6. All of my Twin Cities doctors are at least 4.8. These ratings I have found pretty accurately reflect competency and patient interactions. Dr. Butterfield was rude, dismissive, unresponsive to questions, and actually stopped communicating when I asked questions. I went to Patient Experience at the Mayo Clinic and requested a different doctor but was denied and there was no follow up. I did find much more competent doctors in the Twin Cities who have been able to treat my rare disease.

Understaffed nurses and mostly travelers. I had so many complications and mostly residents doing…read morethe procedures. Left me scarred and in pain for the rest of my life! My overall opinion is get a diagnosis but don't have surgery here.

I was an outpatient at this hospital for a surgical diagnostic procedure. Early morning check-in…read morewas efficient and staff were courteous and helpful. My procedure was completed by noon and I was discharged in a wheelchair because I was given anesthesia. Staff were helpful and advised me where I should wait for my ride to the hotel. My entire experience was an excellent one.

I had a BBL done with Dr. Steven Jacobson and I love my results. There's no other words I could say…read more"thank you".

Wow...where to begin? I met with Dr. Jacobson after living with some issues for several years. He…read morewas so kind and considerate and made me feel like I wasn't being vain or stupid wanting to repair these things. After a consultation, I scheduled my surgery. I am so beyond grateful for what he did for me. His staff at the surgical suite was beyond kind and amazing as well. My self-confidence has increased, I physically feel so much better, and I know that shows. I feel like I can discuss any issues with him. It is hard to find a doctor that you feel completely comfortable with and trust. I finally found him, Dr. Jacobson!

i can't say enough positive things about this facility. The facility is well maintained and…read moreclean. All staff is kind and courteous. The facility has clear, easy to read directional signage. They are also many people posted throughout the hospital to assist you with directions et all. Everyone from receptionist to surgeons are happy to help and answer questions that we have had and seem to honestly care. They focus on communication. We personally met with the surgical team before The procedure. The attitude here is "it's a privilege to treat you".

A broken bone left me feeling forced to go to the ER. The attending physician was good in that he…read morefound the fracture, even though the radiologist said there was none. They left a resident to set my bone, but he was very sleepy and very poorly trained. He was not supervised while doing it, and he made three major mistakes. Though I didn't realize it at the time, I told him three things that should have prompted him not to make those mistakes, but he made them anyway. I pointed out an area of pain after he finished setting the area, but he just glanced at it and threw his hands up as though he was upset that I mentioned it. Then, he stared at my face, unresponsive. I'd been calm and patient throughout, but bizarre behavior concerned me. I didn't feel safe with his trance-like gaze and lack of response to the pain. I had told him it would have to be fixed before I left, but he refused. He could have called in his attending physician, but he didn't. He was ready to discharge me with an improperly set bone that ignored three significant precautions he should have taken. Since I was exhausted and sleepy, I told him it was fine so I could get out of there and seek care somewhere else. If I had been more rested, I would have insisted that he bring in the attending physician. Instead, I simply let them discharge me with an improperly set bone, in pain, and went home. When I got home, I found the problem. I made e a temporary fix myself, waiting for my family to come home 14 hours later to help me make a better one. Then I returned to the hospital to have the bad splint cut off, with the standard procedures followed, the precautions taken, and the problem fixed. Until I did that, the first one was unsanitary and caused intense itching from bacterial overgrowth as he'd not sanitized the area; there were bloody abrasions in an area not close to the broken bone, and there was swelling from him jamming two body parts tightly together without precautions. The resident clearly had no idea what he was doing, as the situation was not complex. All he had to do was properly sanitize the area, protect a specific area from abrasion after swelling began to subside, and prepare the area so that no collateral damage was caused by the way he set the bone. He did none of that, though I had pointed out those three issues. Instead of getting help to find the cause of the pain, something I was able to do myself at home, he simply wrote that I had experienced a psychological problem. I looked that up, and I had displayed ZERO symptoms of that or any other psychological problem. He just used that as an excuse not to address the pain his very poor performance caused. When I talked to the surgeon about addressing that baseless diagnosis, the surgeon blew it off, though he easily could have told the resident to address it, especially since my having to replace the splint quickly left plenty of evidence that his bad performance was the issue. The surgeon then tried to dismiss me from physical therapy after only one session, though I was unable to use that part of my body, it was mangled-looking, and there was intense pain and immobility in a large area. I did everything as directed. Rather than investigating, the surgeon laughed it off, saying, "No pain, no gain!" He dismissed me without addressing that area and without my having full functioning of my body part. The records said I did, but that was absolutely not true. I had to read medical literature on my own and use kitchen utensils to try to fix the affected areas, and it was painful. Because of the delay in diagnosing the large areas of many thick and painful adhesions (with me having to self-diagnose) and because I'm not a medical professional, there was no way for me to get them addressed well by myself. I did the best I could, but years later, I'm still unable to straighten that area or use it normally. In fact, it caused limited blood flow, and I had to figure out on my own how to improve it. Two areas shriveled over the years due to inadequate blood flow caused by undiagnosed adhesions. To top it off, that surgeon was supposed to send approval for transportation since I couldn't drive with the fracture, but he repeatedly failed to do so, leaving me stranded and suspected of fraud by my insurance company. In one appt, he made grotesque faces and wildly waved his arms while speaking in a nicer tone than usual. That was after a badgeless man who claimed to be a doctor came in his place and asked me inappropriate questions for the situation, claiming the surgeon was not there. To top it off, a surprise phone appointment with the surgeon featured him slurring his words the entire time. Very unprofessional all around. Not exactly what you'd expect from someone paid 7 figures every year.

Dr. Reid is listed here as a cosmetic surgeon, but she's also an ear/nose/throat doctor. Both my…read morehusband and I have consulted with her for ear/nose/throat problems and have a lot of trust in her abilities to diagnose and treat us.

I am so appalled by the way this doctor handled my care, if I could give less than one star I would…read more! I made an appointment for some sinus problems I thought I was having- I have not had problems in the past so this was my first visit. The first round of treatment was sort of a trial and error approach which I was fine with, because I didn't want to jump right into a cat scan to see what was going on. After that treatment was unsuccessful, I opted on her recommendation to get the scan. A week or so after I got the scan, I called her office to find out why I hadn't heard back with my results, and I was told that I would have to make another appointment to go over the results. I have had tests done in the past and usually the doctor or nurse or NP will call you and give you results and tell you course of treatment, but I can't get anyone at this office to tell me what they saw on my scan, if anything or if its necessary to have another appointment. I have an HSA , and unlike many visits that are co pay driven, I have to pay for each visit. This gets expensive and I explained that to her. I would be happy to come back in if they saw something on my scan that was concerning , but I would be annoyed and it would be unnecessary to have me come back in to prescribe antibiotics. When I told them that I would not come back in until I talked to the doctor or had the results of my scan read to me, they told me it was a 75.00 fee to speak to her . Cmon!! That's not why you became a doctor is it??? I left feeling like the only thing important to this practice was my money, which I have decided not to give anymore of-on principle . I wonder if she sleeps well at night knowing that? This is not a best patient care approach to healthcare! Very disappointed :(

This is the flagship inpatient hospital within the Mayo Clinic Network of Facilities. Erica and I…read morehad to have PPDs (TB Tests) placed today and the staff were amazingly helpful as always. The system is very slick and patient friendly and the care is top notch... what else could you ask for?

Thank you Mayo Clinic, and St Mary's IR for saving our son's life. A few years ago Mayo doctors…read morecorrectly diagnosed and treated his blastomycosis, and in 2011 treated his aspergillosis, and in January 2013, IR Dr Stucklund at St Mary's stopped his lung hemoraging without thoracic surgery. The doctors and nurses of Mayo are top notch. Thank you!