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    Jacobson Plastic Surgery

    5.0 (4 reviews)
    Closed • 8:00 am - 5:00 pm

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    3 years ago

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    6 years ago

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    3 years ago

    I had a great experience getting Lipo here! Staff and DrJ were all wonderful and super responsive to questions.

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    Mayo Clinic

    Mayo Clinic

    2.9(373 reviews)
    3.4 mi

    My experience at Mayo Clinic in Rochester has profoundly changed my understanding of what excellent…read moremedical care can look like. I came to Mayo during an extraordinarily difficult period of my life, facing both extramammary Paget's disease (EMPD) and breast cancer after having already been through a brain tumor. I was frightened, exhausted, and trying to navigate multiple specialists and major decisions at once. One of the most important reasons I sought care at Mayo was its highly specialized experience treating EMPD, an extremely rare cancer for which expertise and surgical technique matter enormously. Before coming to Mayo, the options available to me locally were very different. I had been counseled toward wide local excision and came away believing that I should expect recurrence and potentially a devastating long-term prognosis. No one in my area could offer me the highly specialized, multidisciplinary, margin-controlled approach Mayo has developed for this disease. When I researched Mayo's outcomes, I discovered something that gave me hope for the first time: Mayo physicians have helped study a Mohs approach using CK-7 immunostaining in which only 2.3% of primary EMPD tumors in that published series had a local recurrence -- meaning 97.7% had no observed local recurrence. Mayo has continued to refine this approach specifically for female genital EMPD through collaboration among Mohs surgery, gynecologic oncology, plastic surgery, and other specialties when needed. That expertise is ultimately what brought me to Rochester. My own EMPD surgery required an extraordinarily long Mohs procedure, followed by reconstruction, but my team continued until I had completely clear margins. Hearing that I had 100% clear margins after everything I had feared remains one of the most meaningful moments of my life. What distinguished Mayo, however, was not simply the expertise of individual physicians, although that expertise was extraordinary. It was the way the entire system worked together around me. Dermatologic surgery, gynecologic oncology, plastic surgery, breast surgery, medical oncology, radiation oncology, advanced practice providers, and coordinating physicians communicated in a way that made complicated care feel organized rather than fragmented. I repeatedly experienced specialists who understood not only their particular portion of my treatment, but also what I had already endured and what the next member of the team needed to know. Just as importantly, I was treated like a person. My physicians and advanced practice providers took time to educate me, answer questions, respect my decisions, and acknowledge the emotional burden of multiple serious diagnoses. Several called me personally with results or updates. Others sat with me, held my hand before surgery, shared humor or pieces of their own lives, and made frightening experiences feel human and manageable. My breast cancer was treated with a breast-conserving approach that preserved far more than I had expected physically and emotionally. Throughout both cancers, I felt that the people caring for me were thoughtful about not only eliminating disease, but also preserving quality of life, dignity, function, and my ability to make informed decisions about my own body. I have repeatedly found myself thinking that somehow the exact person I needed appeared at the exact moment I needed them. Mayo gave me something I had been struggling to find elsewhere: a genuine sense of safety in medical care. I arrived frightened about what these diagnoses might mean for the rest of my life. I left knowing that I had received care from people who had devoted significant expertise to understanding diseases as rare as mine and who were willing to work across specialties to give me the best outcome they could. I am profoundly grateful for the expertise, compassion, interdisciplinary collaboration, and humanity I experienced there. Mayo Clinic has earned my deepest trust.

    I am 76 years old and have a myriad of health problems. In addition, I live as if I'm 25, which…read morecauses more issues. After living in multiple cities from coast to coast, finding physicians who are medical intellectuals has become next to impossible. Corporate medicine has had an effective coup, and American health care is now mostly about money. The Mayo Clinic is the exception. The physicians at Mayo in Rochester that I have encountered are deep thinkers who find templates demeaning. They see their patients as individuals, treating each one separately from the thousands of others they see. Their support staff absorb this attitude and treat patients with respect. At least, that's what I observe. Sprinkle in "Minnesota Nice," and I always feel a level of security at the Mayo Clinic. I now live in Minneapolis, but for most of my medical needs, I will travel to Rochester.

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    Mayo Clinic - In the Palmer building at Mayo Clinic one of the Mayo doctors one of the brothers original office preserved

    In the Palmer building at Mayo Clinic one of the Mayo doctors one of the brothers original office preserved

    Mayo Clinic
    Mayo Clinic

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    Carol Reid, MD

    Carol Reid, MD

    3.3(3 reviews)
    4.1 mi

    Dr. Reid is listed here as a cosmetic surgeon, but she's also an ear/nose/throat doctor. Both my…read morehusband and I have consulted with her for ear/nose/throat problems and have a lot of trust in her abilities to diagnose and treat us.

    I am so appalled by the way this doctor handled my care, if I could give less than one star I would…read more! I made an appointment for some sinus problems I thought I was having- I have not had problems in the past so this was my first visit. The first round of treatment was sort of a trial and error approach which I was fine with, because I didn't want to jump right into a cat scan to see what was going on. After that treatment was unsuccessful, I opted on her recommendation to get the scan. A week or so after I got the scan, I called her office to find out why I hadn't heard back with my results, and I was told that I would have to make another appointment to go over the results. I have had tests done in the past and usually the doctor or nurse or NP will call you and give you results and tell you course of treatment, but I can't get anyone at this office to tell me what they saw on my scan, if anything or if its necessary to have another appointment. I have an HSA , and unlike many visits that are co pay driven, I have to pay for each visit. This gets expensive and I explained that to her. I would be happy to come back in if they saw something on my scan that was concerning , but I would be annoyed and it would be unnecessary to have me come back in to prescribe antibiotics. When I told them that I would not come back in until I talked to the doctor or had the results of my scan read to me, they told me it was a 75.00 fee to speak to her . Cmon!! That's not why you became a doctor is it??? I left feeling like the only thing important to this practice was my money, which I have decided not to give anymore of-on principle . I wonder if she sleeps well at night knowing that? This is not a best patient care approach to healthcare! Very disappointed :(

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    Carol Reid, MD
    Carol Reid, MD
    Carol Reid, MD

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    Jacobson Plastic Surgery - plasticsurgeons - Updated October 2026

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