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    Flawless Medspa

    5.0 (1 review)
    Closed • 9:00 am - 7:00 pm

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    4 years ago

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    Serenity Couture Salon & Spa - Rochester - This was AFTER my hair was colored, rinsed, dried, and curled. Stylist totally should have noticed as they were drying and styling my hair

    Serenity Couture Salon & Spa - Rochester

    2.9(60 reviews)
    4.3 mi

    I would highly recommend this salon! Amber C was my nail tech and she is the first one to ever…read moremake my nails the way I wanted them. she gets super close to the cuticle and my set looks awesome. she took her time and is passionate about what she does!

    Went in for false eyelash application. Website says $10. I get to the counter to checkout and they…read moresay total is $22! I state the website says 10. They said it is TWELVE for the application and TEN for the actual false lashes! I stated the website was wrong. I informed them that in no place did the website state the cost of lash was not included. They did not understand the significance of this deceptive pricing Onto the actual application, she seemed like a beginner. She did not trim the length of the lash. She really struggled to apply. I was patient, knowing the reason I was there was because I would struggle to do it myself, but when I get into the car and the inner corners are already lifting...it is rather ridiculous. And she got lash glue all over my face lol, when she used micellar water to remove, she also removed my makeup in the process and didn't offer to reapply any powder with the aveda makeup station 10 feet away. I didn't ask, she didn't offer. Disappointing customer experience in not being heard regarding changes needed to the website and in poorly trained employees.

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    Serenity Couture Salon & Spa - Rochester - This was AFTER my hair was colored, rinsed, dried, and curled. Stylist totally should have noticed as they were drying and styling my hair

    This was AFTER my hair was colored, rinsed, dried, and curled. Stylist totally should have noticed as they were drying and styling my hair

    Serenity Couture Salon & Spa - Rochester
    Serenity Couture Salon & Spa - Rochester - The amazing way the front looks.

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    The amazing way the front looks.

    Hair Studio 52

    Hair Studio 52

    3.9(18 reviews)
    2.1 mi
    •$$$

    I waited 20 minutes to get in the chair Hairdresser was ver exact, pleasant, haircut took about…read morean hour

    I like the "spa" side of things - Erica is an AMAZING aesthetician. I come about weekly for…read morevarious waxing (which is magically painless when she does it) and I have enjoyed her specialized facial tailored to my skin type. I'll go a long distance to get good quality services, but I won't be getting my hair done here again. I like Aveda products and scalp massages during shampooing. Why I won't come back for my cut/colors though is the lack of customer service I received on the salon side of things. After returning 3-4 times and being happy with the stylist I had found a good rapport with, I called to ask if I could move my upcoming appointment sooner. I learned that she had left the salon and moved away. Fine, people move, but I asked "if I showed up for my appointment in 2 weeks would anyone have warned me?" And no one had a good answer. They accommodated me then and I tried a new stylist, and she realized the first one hadn't been writing the various color shades I'd been trying during the year. She did a great job and blended my highlights naturally. Great. New stylist that I'll be happy with. Right? Wrong! Remember how I said I come to see Erica weekly? Well this stylist sees me every time and when I say hi, she just stares blankly as if she hasn't ever seen me before. I tried 3 times to get a bang trim with her, and it could never be worked in. I'm not sure, but I'm betting it would not have been complimentary. All other salons I've gone to over the years say "come on in whenever you need a bang trim and they're free; and if I'm not here, any of the stylists can do it for you". There seems to be way too many hair stylists and there seems to be high stylist turnover. I got lucky at another salon in town, thankfully. With better prices too. I'll drive to see Erica - but I'll get my hair done elsewhere.

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    Hair Studio 52
    Hair Studio 52
    Hair Studio 52

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    Flawless Medspa - medicalspa - Updated October 2026

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