Dental implants are of poor quality friendly staff, good hygienists, good parking, good locationread more

Best dentist I've ever been to. I was treated like family and have never had a problem they…read morecouldn't solve. GoodE

I have my teeth cleaned there every 6 months…read more Very friendly staff and excellent service.

It was a terrible experience! The dentist told me that I…read moreneeded a crown because I had decay behind a veneer covering an old chip on #7. Dentist has her assistants do all the real work. They are inexperienced in my experience. Which ended in a painful visit both the temporary and the permanent tooth. With little to no regard for my comfort. Even after I asked for only the dentist to do the work, she still tried to pawn it off on the "assistant ". All about the money though! Expected me to promptly pay after two terrible visits. 3 counting when I had to go back in just to get extra glue of the temp out of my gum. Which hurt like hell having the dentist pull floss though sore gum. Terrible! Not going back.

This dental office engaged in what I believe to be improper and potentially fraudulent billing…read morepractices. I was overcharged for services, including duplicate charges and services that were also billed multiple times to my insurance provider. After contacting my insurance company directly, they provided a detailed explanation of benefits confirming that my total out-of-pocket responsibility was $722. Despite this, the dental office charged my card $1,419.60 -- nearly double the verified amount owed. Additionally, I scheduled my care with a specific dentist, but for my second visit I was seen by an associate due to the original provider's unavailability. Although this change was not initiated by me, I was assessed a $75 "new doctor" fee. Charging a patient under these circumstances is misleading and raises serious concerns about billing integrity. When I attempted to resolve these discrepancies, I encountered repeated resistance. I was forced to make numerous attempts to obtain a refund, and while a partial refund was eventually issued, the office still owes me over $100 based on the insurance-approved amounts. Rather than addressing the matter in good faith, staff refused to engage in meaningful resolution and instead directed me to "take it up with my insurance," despite the discrepancies originating from their billing. The situation escalated further when the office contacted law enforcement and accused me of harassment simply for persistently requesting to speak with a manager regarding a legitimate financial dispute. Following this, they ceased communication entirely and appear to have blocked my phone number, effectively preventing any further attempt to resolve the issue -- including contact with corporate oversight. Throughout this process, staff provided inconsistent and demonstrably inaccurate information, much of which directly conflicted with documentation from my insurance provider. These actions raise serious concerns regarding compliance with standard billing practices and transparency obligations. Based on my experience, I strongly advise against doing business with this office. Patients should be aware of the risk of being overcharged, improperly billed, and denied appropriate resolution when discrepancies arise.

Just had two root canals done by Dr. Cory Malagise at Essential Endodontics in Waco. From start to…read morefinish, the process was smooth. Everything was explained to me in detail, including the financial piece. Dr. Malagise and his assistant were very kind and concerned that I remained comfortable throughout the procedure. I would highly recommend their services. They are very efficient and professional.

10/10 would highly recommend. For having to do something as undesirable as oral surgery, this was a…read moregreat place to do it. The office space, staff, and Dr Allowitz anre extremely knowledgeable and professional and great at what they do. I felt like I was in very good hands and the procedure did successfully resolve my problem.

From the owner: Heart of Texas Endodontics is the leading endodontic practice, now with two locations in the…read moreCentral Texas area in Temple and Waco, TX. Led by Dr. Ryan Allowitz, recognized as one of the Best Rated Endodontists in the Waco in McLennan and Temple/Belton area. Heart of Texas Endodontics utilizes the latest endodontic technologies, including digital radiographs, operating microscopes, internal teeth whitening, 3-D imaging, and the GentleWave system.

Wanted to give a shoutout to my hygienist Brittney. She was knowledgeable, comforting, listened…read morewell, and did a great job with the cleaning. She took time to tell me what she's doing. She made my experience here great. Would recommend this dentistry.

Fantastic experience, would definitely recommend to anyone looking for a dentist in the Waco area.read more

Best dentist I've ever been to... The whole crew are great…read morefolks... Rodeo is 'My' Dentist from now on...

I had a scheduled appointment for my children. Waited 30 minutes and the doors were never unlocked…read more If they werent going to be open notice or rescheduling with us would have been nice.

Unprofessional surprise billing over a year later, plus more demands just a month after cleanings -…read moreavoid Dr. Latinos' office at all costs! I paid this office thousands out of pocket over a year ago for front crowns, based on their quoted treatment plan. I swiped my card and paid exactly what they said was due at the time, trusting they'd handled everything correctly with Delta Dental. Over a year later, they suddenly demand another $300-$400+ as a "past due" balance. They now claim the office is out of network (news to me after the fact) and apparently the crowns weren't covered because they weren't deemed "medically necessary." And now, just a month after my wife and I had our routine cleanings, they're once again claiming they need more money from us, saying insurance didn't cover the full fees and we're on the hook for the difference. This dentist office seems to be unable to confirm and/or quote insurance coverage properly, leading to repeated surprise billing long after services are completed. At the cleaning appointment, I did agree to a $100/month payment plan in the moment--but only because I was in a rush, late for a work meeting, and not thinking clearly. That's on me for not asking more questions right then and assuming the payments were being processed smoothly since I provided my card info. It never crossed my mind that anything was wrong until today, when they abruptly told me they were holding all future appointments and care hostage until these disputed funds were paid. That's when I started questioning everything and asked for invoices clearly showing and explaining why extra payment was even needed. Instead of sending the simple documentation I requested, I got a lengthy, argumentative, defensive wall of text lecturing me about miscommunication, defending their "courtesy" payment plans, stating they are not a financial institution and don't have to help customers, blaming me, and telling me to find another dentist if I think they're unprofessional. (which I am already doing) This is terrible customer service. Zero accountability for how they handled insurance or claims, no simple documentation when requested, and repeatedly hitting patients with surprise bills (over a year for crowns, and now again just a month after cleanings). Holding future appointments and care hostage over a disputed amount from over a year ago is unacceptable. If coverage issues or out-of-network problems exist, that's something to resolve upfront or explain properly--not spring on patients with attitude after the fact. I trusted them with major cosmetic/restorative work and routine care, and now I feel nickel-and-dimed with no transparency. Honest dentists communicate costs clearly, verify insurance accurately beforehand, provide records on request, and don't get combative when questioned. Save yourself the frustration and repeated billing surprises--choose a different provider for straightforward, professional care. Would give 0 stars if possible!

I wanted to provide some positive feedback for Dr. Latino's Dental Assistant Elvia who provided…read moresuch a gentle and thorough teeth cleaning experience in a really relaxed setting. Elvia was so knowledgeable and proficient and she provided such great customer service---she actually made my teeth cleaning experience enjoyable and relaxing. Thank you Elvia for going the extra mile to ensure your patients have a comfortable dental experience! I really appreciated your attentiveness and care! LaDonna Sheffield

This is the best dental office I have experienced! Every staff member is very kind, patient, and…read morecaring. I am glad I chose Dr. SmiLee !

-Quality of workmanship - not good/poor. -Rushed and not…read morepatient when working with clients. -Doctor loses his temper with his assistant. -Office is beautiful. Would NOT recommend.

I had an ongoing issue with dental implants from a different provider! I came here with hopeful…read moreexpectations of having the issue resolved! To my delight the implants were removed and replaced properly giving me the ability to chew and feel comfortable about my teeth! The Dr. identified a couple of other issues and scheduled time for restoration. The office staff are knowledgeable and pleasant . In fact every one in the office makes me feel like a valuable customer! Outstanding in every aspect!

Avoid this place at all costs!!!! They are sweet & nice until something goes wrong. They placed a…read morecrown on one of my back lower teeth that was improperly designed. This caused shifting of my front teeth. Tried to tell me it was my fault in about 5 different ways. He actually told me teeth move all the time. Really???? WHAT???? I have never had a dentist that was a bold face liar trying to cover up the damage he did. He even told me when he placed it in that the crown was sitting too high. Not only was it too high, it was too big. I was having another issue with it as well from the time he placed it in. These concerns were dismissed. He struggled to get it in. Its really sad when you put trust in people like this and they take no accountability. Now that the damage is done he wanted to send me to orthodontist to pay more money. I can see why their overall rating on here is a 2. These people need a lawsuit. Im going to get a second opinion and go from there. I am taking myself and my family elsewhere where people actually care. As I said it's all cookies & cupcakes until something goes wrong. I would mention his name but I don't believe in smearing somebody's name but if my second opinion on what he did by a trusted dentist proves he was in the wrong, I most definitely will seek legal advice. Such a sad situation. I would give a zero rating. Please don't put your trust in these people. Because at the end of the day...its your fault!!!!