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    Aspen Dental - Waco, TX

    2.1 (38 reviews)
    Closed Closed
    Updated a few days ago

    Services - Aspen Dental - Waco, TX

    Cavity treatment

    Dental exams

    Teeth cleaning

    1 More Service

    Tooth filling replacement or repair

    Aspen Dental - Waco, TX Photos

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    I went to Aspen dental to have some work done. After the initial check up I was told for minimal filling ant to pull a tooth it was going to cost me $17,000 that's with my insurance. My friend went with me, and she needed more work done than I did and she was charged 2,000 for the extensive work she needed. Then when I called back, I was kept on hold for 45 minutes. Then when the young woman came back, she told me they would call me back. That was a month ago. Aspen Dental has very poor customer service, and their communication skills are lacking. I will never go there again, because I feel I wasn't treated as a valued patient/customer.

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    10 months ago

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    11 months ago

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    1 year ago

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    2 years ago

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    1 year ago

    Hard to get in contact with them on the phone phone I had to go up there but love the staff and grace is awesome she was perfect

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    1 year ago

    Haven't been there yet I have just looked them up online so as soon as I visit them I will post a review

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    2 years ago

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    3 years ago

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    2 years ago

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    2 years ago

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    2 years ago

    Great people, felt 100% at ease there. My child is disabled and she actually liked the place & the people!

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    1 year ago

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    2 years ago

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    2 years ago

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    3 years ago

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    4 years ago

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    3 years ago

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    3 years ago

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    8 years ago

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    6 years ago

    Friendly staff who made sure I was comfortable and informed. I received a free filling and tooth whitening kits

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    I'm glad you enjoyed your visit, Lacey. Keep smiling! - Traci ADMI

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    3 years ago

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    4 years ago

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    4 years ago

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    7 years ago

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    8 years ago

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    5 years ago

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    8 years ago

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    6 years ago

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    I'm glad you enjoyed your visit, Kassoe. Keep smiling! - Traci ADMI

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    8 years ago

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    9 years ago

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    7 years ago

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    Ask the Community - Aspen Dental - Waco, TX

    Review Highlights - Aspen Dental - Waco, TX

    The women who cleaned my teeth and did and oral exam on me was awesome!

    Mentioned in 2 reviews

    Read more highlights

    Stonewood Dental - Stonewood Dental's Traci Thrift helping run operations.

    Stonewood Dental

    3.5(11 reviews)
    2.8 mi

    I had an appointment here at Stone Wood Dental on Tuesday, June 4th with dentist, Kelly. When I…read morearrived to my appointment, I was approximately two minutes late. I arrived at 11:02 AM when I got there, she said give me one second. We are very strict about being late because I was a little late to my last appointment and she went to the back to see if it was OK that I was two minutes late to my already paid for and already scheduled appointment. She came back out and said that she would not be seeing me for my appointment for being two minutes late, and not only that but they were going to be taking me off of my dentist schedule and putting me on a completely new schedule with a different dentist that I had already stated I did not want to see also not to mention me and dentist Kelly already have a very extensive dental plan going on. She said that Megan would be in touch but three days later there is no contact from megan. I never even scheduled this appointment On June 4th, my appointment was supposed to be in two weeks, but they called me on June 3rd and said they have an opening the next morning if I could come and fill the spot for them. I told them yes that I would be there. I also had already paid over $200 for This appointment and then they treat me this way for being 2 MINUTES LATE. I have been going to this dentist for over a decade nearly 15 years and to be treated this way over being two minutes late is completely unorthodox and very Outrageous I cannot believe I am being treated this way. My feelings are very hurt. The tooth that I was supposed to be getting worked on has been giving me trouble for months and I even Complained that it was hurting So for them to treat me this way after even after saying that I have had tooth pain is completely Ridiculous not to mention that The treatment I was supposed to be getting done would take about two hours So they booked me to be there for two hours and because I was two minutes late they canceled the whole appointment canceled my whole dental plan and tried to get me to a new dentist knowing that I have dental pain going on right now. so what did y'all do for the next two hours? Just sit there and stare at the wall. This whole experience has just been an absolute joke and I will never be coming back to this dentist After being a loyal customer for 15 years. I do not recommend this dentist to Anyone unless you're willing to break the law and run through red lights and dodge in and out of traffic so that you are not two minutes Late to an appointment. And definitely do not pre-pay for any appointments unless you want your money stolen last minute. Dr. Steve Childress needs to examine his staff and make sure everything is being done properly because never in my 15 years of being a customer here has this ever been a problem. I am severely disappointed with this whole experience, and I hope to be compensated in full for this awful awful Experience do not come to this dentist unless you want your time to be played with and your money to be played with. This has been a complete joke and a waste of my time. Once again this was with dentist Kelly and her administrator also named Kelly. So if you do end up going here steer clear from them. But like I said I DO NOT RECOMMEND. I would give 0 stars if I could.

    Most of the people in the office were great! Then there was Claudia... Well Claudia wasn't great at…read moreall. Maybe Claudia had a bad day idk but her bad attitude and poor customer service was very aggressive and made the whole visit bad. BOOO CLAUDIA!!!

    Photos
    Stonewood Dental - Dr. Steve Childress, owner, Stonewood Dental

    Dr. Steve Childress, owner, Stonewood Dental

    Stonewood Dental - The waiting room on the kids and families side.

    The waiting room on the kids and families side.

    Stonewood Dental - Hygienist Debbie King working with a patient.

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    Hygienist Debbie King working with a patient.

    Essential Endodontics

    Essential Endodontics

    3.7(3 reviews)
    3.2 mi

    This dental office engaged in what I believe to be improper and potentially fraudulent billing…read morepractices. I was overcharged for services, including duplicate charges and services that were also billed multiple times to my insurance provider. After contacting my insurance company directly, they provided a detailed explanation of benefits confirming that my total out-of-pocket responsibility was $722. Despite this, the dental office charged my card $1,419.60 -- nearly double the verified amount owed. Additionally, I scheduled my care with a specific dentist, but for my second visit I was seen by an associate due to the original provider's unavailability. Although this change was not initiated by me, I was assessed a $75 "new doctor" fee. Charging a patient under these circumstances is misleading and raises serious concerns about billing integrity. When I attempted to resolve these discrepancies, I encountered repeated resistance. I was forced to make numerous attempts to obtain a refund, and while a partial refund was eventually issued, the office still owes me over $100 based on the insurance-approved amounts. Rather than addressing the matter in good faith, staff refused to engage in meaningful resolution and instead directed me to "take it up with my insurance," despite the discrepancies originating from their billing. The situation escalated further when the office contacted law enforcement and accused me of harassment simply for persistently requesting to speak with a manager regarding a legitimate financial dispute. Following this, they ceased communication entirely and appear to have blocked my phone number, effectively preventing any further attempt to resolve the issue -- including contact with corporate oversight. Throughout this process, staff provided inconsistent and demonstrably inaccurate information, much of which directly conflicted with documentation from my insurance provider. These actions raise serious concerns regarding compliance with standard billing practices and transparency obligations. Based on my experience, I strongly advise against doing business with this office. Patients should be aware of the risk of being overcharged, improperly billed, and denied appropriate resolution when discrepancies arise.

    Just had two root canals done by Dr. Cory Malagise at Essential Endodontics in Waco. From start to…read morefinish, the process was smooth. Everything was explained to me in detail, including the financial piece. Dr. Malagise and his assistant were very kind and concerned that I remained comfortable throughout the procedure. I would highly recommend their services. They are very efficient and professional.

    Aspen Dental - Waco, TX - generaldentistry - Updated May 2026

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