I frequently visit Waba Grill maybe 2-3 times a week , and I must say, The first thing that caught my attention was the freshness of the ingredients. The vegetables were crisp, and the meat was tender and flavorful. I opted for the chicken bowl, and it was cooked to perfection, with just the right amount of seasoning. And flavor for about 3 years now I have been coming to This location due to their food. The portion sizes are generous, ensuring that you get great value for your money. The rice was fluffy, and the teriyaki sauce added a nice touch of sweetness without being overpowering. With this being said I have many complaints on the service that kelcey G has been providing by forcing a smile , chewing gum near the food. And seems to me that she has been smoking or is doing some drug her eyes were low and red. Or not sure if she is tired , I do want to give a thank you to a shorter girl with glasses she has been there and is nice. Kelcey is not a good restaurant representative and smacking gum while in the kitchen isn't my opinion is disrespectful to do. As soon as she finished taking my order she walked towards the back to probably go on her phone and when she came back did not wash her hands. During this time last year kelcey use to help us alot me and my friends would go a lot and she was always rude and in a bad mood never wanted to take our order always walked to the back when we would walk in so she wouldn't have to help us. Which is very unprofessional not sure why management has not addressed this problem with kelcey. I was reading the reviews on "not recommended" kelcey has over 15+ reviews about her regarding her horrible appearance working at Waba grill , why and how do they still let her work here ? They should put her as a cook if she isn't going to want to have good customer service or work at McDonald's they don't care there. My patience with this disgusting behavior is over we will be taking a break from Waba thanks for KELCEY hope when I come back she isn't here anymore or has fixed her behavior. WOULDNT RECOMMEND THIS PLACE ALL BECAUSE OF KELCEY . read more

Multiple times now I have came into Waba grill when the same girls are working one with the name kelcey and the other not sure but they are aways unavailable where when I'm in there they will both go to the back or instead of helping customers talking to eachother or the cooks which is unprofessional I understand when no one is there but while customer are there you should acknowledge them. I do want to say thank you to the 2 cooks working today when I get in they were cooking fresh chicken smelled amazing when I went in. The food here is always fresh and new old. The quality is amazing. But Kelcey just always disappoints me I use to go here almost everyday last year and I kept receiving so much attitude from her she was always mad seemed like she didn't want to be working. Recently I've been coming in the morning and been receiving service from I believe is the manger she is always so nice sometimes it's a little hard to understand her because she has an accent but she absolutely nice and welcoming nothing compared to Kelsey's horrible service. I want to give a big shout out to the morning team at Waba grill their dine in is always so clean and restrooms are clean , with the other night team which include kelcey and the other young lady they seem like teenagers who don't care and have the dine in dirty restrooms dirty . Very upsetting I hope this helps many of you decide if you should go to waba I recommend going in the morning when the manger is there she is so nice :) Thank you I hope to get your name so I can thank you next time . I would recommend for manger to talk to kelcey to be more like her ! read more

This use to be the best location but not no more :/! These past 2 weeks I went into Waba grill 3 times which when the same two girls were working one with the name kelce the other one not sure her name but she is shorter looked like she was wearing cargos both times. They are very judgmental and rude they stare a lot and give there back towards customers multiple times, just because they are socializing. Usually when I go kelce is the one that takes my order and you can tell her is forcing herself to me nice almost a year ago she helped me out and was so rude and now it's like she's trying to be nice but you can tell she is being forced , not just that but these ladies are not professional at all staring at customer and looking like your talking about us isn't right we felt so uncomfortable with kelce and the other lady. I don't understand why mangement has younger teenagers working along in my opinion a manger should always be there unless one of them is a manger. I do want to give another complaint on how dirty kelce was giving me my bowl she left the lid with lots of sauce it was a disgusting amount I had to try and take some off with a napkin. Overall customer service from kelce and the other girl is a 0 if you want to be judged and feel discriminated come here but if not come with me to Roy Roger's location because this was unacceptable:/ read more

Jay T. Is very correct about this nasty Waba Grill. It is infested with roaches! Thank God the health Department shut this place down! Hopefully the Ratchet Amanjit, her side kick Megan & Dirty Little Amber will see how the tables have turned for them. This is what they get for treating people so rude and disrespectfully & threatening ex-employees if they spoke up about all the corrupt stuff going on there & the roaches! My minor child was told she was going to be "sued" and her tips were taken away by Amanjit because she said they were hers anyways because she owned the store! I wonder why Amanjit refused to sign the report for the Health Department?? Lol!!! Now she knows how it feels to be written up too, in front of the public just like she has done to her employees over and over again in the dining area!! I wonder how she would have dealt with them cursing at her the way that she curses at her employees also. The last thing I'd like to say is "Clean it up Nasty Amanjit, Filthy Megan & Dirty Amber! Is this what your house looks like!" Because this is the comment you have Made to your employees! You three need to take classes on how to treat people!! read more

I love the food at Waba Grill, it's always fresh and delicious. However, the customer service leaves much to be desired, especially from Kelcey. She is consistently in a bad mood and gives attitude to customers. This isn't the first time I've experienced this; it's happened multiple times and it's very disturbing. It's a shame because the food is great, but the poor customer service really detracts from the whole experience at this location. Usually whenever I go she is the one working and with my luck she takes my order. It seems to me that she does not want to work there, also when I see she put sauce on the food she puts a lot and a disgusting amount but because she's distracted talking to the cooks laughing with them instead of focusing on customer service , dinning is some what cleat again instead of cleaning cashiers are talking. I wouldn't recommend this location if you care about customer service . I am very disappointed with this location they use to have the best service and food but they have not prioritized customer service they have a lot of rude teens working here , sort of like McDonald's that they are completely rude. read more

Does anyone know how I can contact the owners or corporate? I put in a review about 2 months ago and it shows to be deleted. About 2 months ago or less I recieved the worst customer service from two young ladies one named Kelcey G. which was my server as shown on the receipt. I walk in and the two young ladies are talking as I am waiting for someone to take my order and no one approaches me. When Kelcey finally decides to take my order she is constantly rude, giving attitude, and rushing me by saying "is that all" over and over with attitude . When I finished my order she went back to talking but I was going to make a second order which she didn't let me proceed. Once my order was ready she called out my order and as I am walking towards her she leaves my food on the counter to just grab it without letting me ask her if she can ring me up for another item. After this incident I did not want to go to waba grill anymore until yesterday, the same incident happened which is unreal, if someone doesn't want to be there helping other why are they even working. I hope corporate sees this and realized this is the worst customer service. read more

I come to this location about 1-2 times a week because it is near my job and usually dine in for a quick lunch break . The food has always been amazing which is why I spend $20-30 here a week it is healthy and always fresh and fast, sometimes I decide to take my family and we spend over $100 in one week at this location which is why it is very disappointing when the service is bad. For the past few months that I have been going the customer service has not been priority my boyfriend has mentioned to me as well that the service from one specific employee is always horrible. She is very judgy towards customers and stares which makes us feel uncomfortable. Her name is kelsy . I tried calling the store but the manager was not available. I think she needs to work on her behavior towards others just because she's working there she entitled to be rude ? read more

I recently had a terrible experience with employee "kelcey" my husband said that is her name because he goes often and already knows her name . Her service was absolutely horrible today She was unprofessional and didn't seem to care about providing quality service. I decided to write a review on her and as I am scrolling I check the not recommended reviews, and it turns out many other customers have had similar issues. It's clear that she's over all of this and not interested in improving. I would not recommend her to anyone. I seen over 10 reviews regarding her customer service . I think mangers should address this problem , unfortunately we've had enough and will be visiting a new location read more

Went into Waba grill last week on Wednesday and received an unpleasant experience here with cashier kelcey she was rude and did not respond to my questions. Rushing me while ordering , I asked her a question while she was talking to another female and she just nodded her head didn't even look at me , very upsetting . I didn't really want to go again but Wednesday 11/21/24 I decided to go again and received friendly , fast, and polite service . Not sure if she was working or not but she didn't help me it was another young lady which I am thankful for. This service today made my day thank you Waba grill staff. Thank you cashier and cooks for the fresh and tasty food provided today read more

Food is amazing usually depends on what cook is working but the one today nailed it honestly food tasted really fresh , although the customer service was really bad I threw away my receipt so I didn't get her name I did stay a while to try and hear her name and it was kelce she was really rude she was in a rush taking my order rolled her eyes probably because we were taking long to order and she kept staring back in the kitchen like if it was busy , is it not her job to have great customer support? Whatever I will not support that disrespect DONT COME HERE ! I recommend the one on in the vons shopping center customer service is at 100% super friendly read more

First time ordering here at this Waba grill location the food was very tasty and fresh pretty quick to make as well , the kitchen seemed clean as well. The employee with the name kelcey was very lough though basically yelling while talking to her co workers which is so unprofessional I can hear her over the music in the dinning room . I asked her to put my bowls in 2 different bags and was very dismissive and just shook her head. Asked her for extra sauce again just shook her head and got back to her conversation. At the end didn't give me extra sauce or 2 separate bags. Very disappointed. Food is amazing though service not too great. read more

I recently visited Waba Grill with my family on the way to Vegas and had an incredibly disappointing experience with an employee named Kelcey. Her behavior was consistently rude and unprofessional. Every time I asked for something, she would rudely say, "anything else" in a tone that made me feel like I was bothering her. When she didn't understand something, instead of politely asking for clarification, she responded with a disrespectful "what." It's clear that Kelcey's poor attitude is severely affecting the quality of service at this location. I hope management addresses this issue promptly. Thank you have a great day :) read more

Worst location with customer service 10/23 around 630-7 went in to horrible service from kelcey G extremely inpatient lady. This has not been the first time. Not just that but my wife said she seen her and her friend smoking outside of the restaurant not to long ago. So being high at work? Can't believe Waba allows that. To top it off the restroom was dirty seat had what it looked like blood and restroom smelled really bad. There overall environment has changed a lot in the past months. Ladies are more interested in talking with Each other than the customers. I will now be taking mine and my family's business elsewhere. read more

Service was awful came in around 5:30-6 server Kelcey G horrible .If anyone goes to this waba please make sure to not get served by her she is no help the whole time I wanted to order more she kept saying "anything else" but in a rude tone. y para los que solo entienden español no vayan a waba si un servidora llamada kelcey está trabajando ella es grosera nunca me dejó terminar mi pedido entré hace mucho tiempo y pasó lo mismo no sé por qué sigue trabajando ella creo que a waba no le importa si dan mal servicio. I am going to corporate . and she also had a annoyed face like she did not want to be there. read more

Food is amazing 10/10 the cooks were making fresh chicken when I went in so that was good , the steak was fresh I received a Waba bowl with white rice added onions i recommend this item. The customer service from "Kelcey" was awful this isn't the first time she has treated me and my family horrible we had stopped coming her because of her. We would come to this location a lot last year around nov-Jan she gave us lots of attitude so we stopped coming we decided to give it another try today and realized she is the problem and is extremely rude I do not recommend it here due to the service from kelcey read more

The food here is amazing I was checking out the reviews before I tried this place out and went into the reviews were people don't recommend. Why is there over 20 reviews on the same lady "kelcey" felt that was strange. When I walked in I wanted to see what people were talking about and seen she helped me out. I now understand why there is so many bad reviews on her she rushed me to order and had a tone , tried to force a smile but still really rude when she gave me my receipt, besides the service the food was really good chicken wasn't dry food didn't have too much sauce it was perfect thank you read more

The food was amazing got white meat white rice and broccoli, my friend got Waba bowl with white rice onion on the side and extra Waba sauce . Our food was delicious no complaints on that , the cook working tonight really gave us the best fresh chicken. On the other hand employee "kelcey" was extremely impatient with us and rushing us and giving us our food I understand wanting to give us our food and take our order fast but being rude about it ? Isn't right overall 5/5 on food service about 2 starts for being fast but rude service sorry Waba please do better read more

I went in a few weeks ago and received service from a young man and another female with glasses most amazing service this was in the morning, the food was freshly made smelled good even outside this was the best Waba grill , decided to try it again this week horrible service provided by 2 young girls my server with the name kelcey not sure the other one but she has glasses and around 4'8 they did not prioritize working , restrooms were filthy but atleast food was good , kelcey just made the whole experience awful by not providing topnoch service read more

Yesterday my boyfriend went into Waba around 7:10-7:20 ordered a steak bowl with white rice avocado and 2 onion packets on the side and also carrots with jalapeños, he said the cashier was so rude I asked him what was her name and he said he didn't know but that she was rude and this wasn't the first time , I am not sure if it is the same girl but about 3 weeks ago I received unpleasant service from kelce she was very rude in the way of you can tell she didn't want to make my food and gave me soggy vegetables read more