Very professional and fair price. Great for a couple massage as well, recommend for pain relief

Good Massage from Lu Lu. Clean spa. Decent price. She was able to remove all my knots. Will go again

Great deep tissue massage from Amy last night. always satisfied there and feel better and relaxed.

Best message I've gotten. I highly recommend - good customer service and plenty of parking.

Great full body massage by Nancy! The deep tissue massage made me feel revitalized. My back and shoulders were hurting and she was able to help me address my pain points. Great prices as well. Would recommend for people in the San Mateo area. read more

Amazing! Was able to finally relax after a long week of work,. Ask for Mia!!!!!!!!!!!!

Scheduled a couples massage and when we arrived they put us in two separate rooms, didn't ask what my problem areas were, and ended up going so hard on my partner that he left with huge bruises. read more

Great service and relaxing experience. The staff were friendly and ensured that the type of massage was suitable for me. The place was clean with fresh sheets and towels. Would recommend coming here! read more

This was my first time going to W Spa and the staff were friendly and kind. I was running 5 minutes late due to traffic and they were really understanding. My friend and I booked the 90 minute massage and it was such a treat! The massage room was super clean and the bed sheets were fresh which is super important for me to feel comfortable throughout the massage. My masseuse was really nice and I felt relaxed throughout the massage. I fell asleep a few times and overall had a great experience! Would definitely come back. Thank you W Spa Team! read more

Best place ever! I highly recommend! Lina is very good at massages. There prices are reasonable and placeis very calm

Great service and quality! They were very attentive and I was able to walk in easily.

Incredible, and honestly one of the best massages ever. Louisa was fabulous! I will be back on a regular basis!

Great experience!! Relaxing and nice! Staff could easily accommodate last minute request too!

We couldn't even make an appointment because the worker refused to do a couples massage (two women). She then proceeded to say she can only do one of us because of the schedule and then made up a story about money going to her boss everyday. None of it made any sense. We were refused service because she didn't want to honor the service they advertised. read more

The massage shop was impeccably clean and the massage I received was exceptional. I will definitely recommend this place to others.

This place is amazing! Fair price, great massage, and very easy to make appointments. The staff is very kind and I always feel good after leaving here! read more

One person on staff while I was getting a massage, which prompted her to leave the room every time someone walked in the door. They also REQUIRE a specific tip amount which is so strange to me. Why not just raise your prices if you want a certain amount per client? I won't return, but it was decent while in a pinch. read more

Amazing massage, I was having neck issues and she fixed them all. I will go back here next time in Palo Alto.

Best massage in the bay! I always leave feeling relaxed. Very professional and friendly. Do the hour and a half or even the 2 hours. You won't be sorry. read more

Fantastic massage experience in the bay area. Wendy is very good at relaxing head and shoulder. Alice also provided great services as frontdesk. read more

My friend treated me to a $40 30 minute deep tissue massage yesterday. Getting an appointment same day and within an hour was maybe lucky on our end. My masseuse's name was Angela--She was very nice. I had a lot of painful knots in my neck, shoulders, and lower back from being on the computer a lot and from doing yard work the previous day. I also have been depressed for a long time, so this was definitely an uplifting treat. My body felt a little better after the massage and my friend's kind gesture warmed my heart. Everyone needs to treat themselves or if you can afford it treat their loved ones! read more

Don't waste your time and money here. Massages are barely ok and the customer service is terrible! I got a massage a couple nights ago,m. The therapist complained to me that she had to stay just for me (even though it is their open hours). During the massage she wouldn't use more pressure and only massaged half my body -- it was a 1 hour full body massage!! She spent time talking to someone outside the door and finished 5 minutes early. Then she has the guts to ask me for more tip (I put $10 for a $60 half assed massage). She told me she has to ask because customers are cheap and don't respect her work. She wanted a minimum of $20 tip. Tldr: Crappy massage, terrible attitude and beg you for tips read more

Probably one of the worst experiences ever! Highly do not recommend. I needed one real bad and it was one of the cheaper ones in Palo Alto. This proves that cheap aint good sometimes but it was still 65 bucks for a Swedish Massage. When I first walked in, this lady told me to pay first and requested cash. I gave her my credit card but she said cash is better do you have cash so I was like okay that's fine whatever. During the massage, she didn't ask how's the pressure but kept saying.. ''Feeling good? Feeling good? Which imo is super awkward." What if I said no, are you going to stop? Overall it was not comfortable and I didn't feel relaxed at all. (spare you the details) When its finished (THANK GOD). She was standing right there then asked ARE YOU GOING TO GIVE ME TIPS? DO YOU GIVE TIPS? I was going to give something but that just made it super awkward for someone to ask. Usually SPAs have envelopes etc. So we walked outside.. I only had a 20 and didn't want to give her that obviously. I said can you break this 20? She said I can't .. can you give me 20.. 20 is fine. I said no.. either charge my card 10 dollars or break the 20. read more

Getting massages is not cheap, I would recommend spending your money elsewhere. I had the hot stone massage. Most importantly, they weren't professional at all. The therapist kept the door open first 5 min., kept talking to someone outside as she was "massaging" my foot with one hand. Another therapist came into the room and they chatted while I was laying there. The massage itself was also very poorly done. I've had many massages before and have a high tolerance for pressure but this one was extremely painful. I kept telling her to do lighter pressure and she kept pressing harder. I told her multiple times she was hurting me. It was very obvious that she was not professionally trained ( or didn't understand me at all). I was seriously worried about getting injured the whole time. I'm sorry but if you're charging $120 for a massage, you need to have a professional masseuse who knows what she is doing. read more

I was pleasantly surprised with W Spa. I arrived on time and was greeted nicely by a few employees. Handed my paper Groupon coupon to the receptionist and followed Chloe to the massage room. Appeared clean and very simply decorated. There were no chairs in the room so I asked about where to put my belongings and they showed me two large double hooks on the door. I undressed and the hooks held all my belongings. Then I was given a paper cup of water, which I saved for after the massage. The massage bed was fine, not too hard nor too soft and unheated, but heat was not necessary because the room temperature was fine ( and I'm usually cold!) Nowhere at this point was I asked about any sores, aches, illnesses, or pressure preferences. Nor was I given any questionnaires about want I wanted or expected or any history of anything they may have needed to know. Chloe proceeded to massage..........wonderful massage. Just the right pressure and nice stroking with lotion. Lighting was dim and I wasn't bothered by any noises, if there was some. I just enjoyed the hour. The only thing I would mention would be the sheet could have covered more body than what she covered. I sometimes thought I was a little bit uncovered. I didn't want the time to end, but it finally ended and I got dressed and left. No hassle with tipping as I've had before at other massage places. Yes, I did tip because I liked the massage, not because someone is telling me to tip! I also, had no problems with making reservations. I called and spoke with someone and picked a day and time that was available. Overall a good experience and would do it again. read more

I've come here for a massage about four-five times now and I love this place. I usually get deep tissue massages and the deep tissue work here has always been great. This is more of a no-frills kind of spa, without a sauna/steam-room, shower kind of deal. But the massage quality is great. Just tell them where your trouble spots are or point them out and they will handle it. And whenever I have requested light and or more pressure in certain areas during my massage the therapist has always done what I asked. Also, on some occassions the receptionist has given me small discounts ($10) off for my massage. If you're looking for a convenient, no frills, but still high-quality massage I would definitely recommend this place. read more

Amazing amazing, Spa. I have gone here twice so far and have got the best massages. Both the therapists I got were good with communication and listened to my requests. Highly recommend this place read more

Great for what it is - an inexpensive, no-frills, no-nonsense massage. I got deep tissue for 30 minutes for $50 and it was indeed deep - as the therapist said, "no pain no gain". I really like having the option of a 30 minute massage as that is rare. Just don't expect frills. read more

I haven't tried the place for a major of reason. According to their website, they only offer massages. Strange since they call themselves a "spa." I received a groupon as a gift and planned on adding on additional service, but there are none. read more

Wonderful value, easy access just off University Ave! I had a 30 minute massage by Ashley which felt like it was an hour. The staff were very friendly, and the massage quality was very good. However, they have some kinks to work out in their sound system and overall the salon was not as posh as some can be. This is reflected in the price, i.e. very reasonable, so overall I would recommend them. read more

They are really nice and the massage (I had a Swedish for 60 min) was really relaxing. I strongly recommend this place. Plus the prices are affordable! read more

Horrible experience!! My massage therapist clearly had NO experience. I have never wanted a massage to end so badly. First of all, she watched a how-to video on her phone the entire time and did her best to follow the video. She left me mostly exposed the entire time. I had to pull the sheets to cover my body as I was freezing. As she climbed over me to massage my lower back, her knee was resting against my head, causing her to sit on me. She would do one thing on one side of the body and never did the same thing on the other side. She never had me flip over to do anything to my front. As I had had enough to say, "No more! Stop!" the manager came in. I had to beg them both to leave the room so that I could get dressed. Please do yourself a favor and skip a massage if this is your only alternative... read more

Better than my Four Seasons massage and wasn't as expensive! Yay. Brought my mom for a nice deep tissue massage. Very friendly staff, extremely relaxing massage, beautiful ambiance. Will definitely be back! read more

We used a groupon voucher for an hour long massage each- it was a great deal! My husband and I both had Chloe and she was really excellent. She asked us where we'd like for her to focus on and really listened. I had very tense shoulders and she worked away on each knot and kink. The place is still new and thus, can use a few tweaks to ensure it is managed and run efficiently. Bottom line is the massage was really very good! read more

Do not make online booking here! They will not honor your bookings and give the runaround. I made a booking last week and they claimed that they never received the booking information and that we shoudn't do online booking! Why do they have online booking if it didn't work. They even claim to save 5$ if you do online booking. I paid via paypal and didn't receive the service. They don't reply to emails and I am now working with paypal to get my money back. I have no idea how the massage would have been and I am not going there again. The lady had communication problem and clearly didn't understand when I said that I made a booking. read more

I work in the Stanford area 2x/week and I really needed a massage before my shift. I was pressed for time and was calling around a bunch of places to see if they could squeeze me in. W Spa was the only place that had an opening but, it was perfect because it was so close and I could still get a 60min massage before my shift. I arrive and was greeted by a really nice lady. She requested I pay for my massage first, which I thought was a little strange.. but, I just paid it and figured I would tip after. My therapist was really nice and she did an OK job. I'm somewhat sensitive so I don't usually ask for heavy pressure, but there were some moments where I felt like she wasn't applying any pressure. She spent a lot of time on my glutes, which I needed because I work out quite a bit and was probably tense there. But, I didn't feel completely covered the entire time and had to keep yanking the sheet to make sure I was covered in the areas she wasn't massaging. It was cold and I was very aware. For a 60 min massage though, I didn't really like that it was $65. Feel like that's kind of high.. but at least I tried it. Probably wouldn't come back though since it's a little pricey. read more

The staff was really friendly and inviting. The massage itself was super relaxing and I definitely felt like I got my moneys worth. Highly recommended! read more

I had their brochure sitting in my office for month. Today, I had a sudden onset of shoulder and I thought to myself when I get home in SF, I should get a massage but I can't wait that long then the W Spa brochure caught me eye sitting in my inbox. It said walk in welcome so I walked in around 1:30pm and requested a 15 chair massage for a quick fix. The lady took me into the back room told me to face down. Well I followed instruction. She gave me a fantastic 15 minutes back massage. At the end she asked if I would like to extend to a 1/2 hour massage. I went for it and it was great. I walked out of the spa with no trace of back pain. I will definitely go back. read more

ok massage. ok environment. Upon checking out, they were trying to negotiate a better tip. my tip was 10% originally they wanted 36%. I wish we could advertise a price that includes the tip. read more

I have made several appointments at this spa and it's one of the best in the area. Vivian who was masseuse didn't disappoint today. She provided a very deep tissue massage that was needed after a long day. All my tight knots and sore spots were loosened. We had a long friendly conversation about her motivation to go back to school (she already is working as a CNA) and also work part-time at this location. I was impressed by her skills since she told me she was working in the industry for only two years. I would recommend her highly since she knows how to provide a fantastic massage and is great company to be around when you are having a non so great day. I can tell she works out alot since she didn't seem tire after providing a 90 minute therapy. read more