What kind of a racket is being run here? I spent over an hour in this office and spoke with a…read moredentist for 4 minutes and was expected to wait additional time to speak to a "treatment coordinator". If you plan to come here for a consult, you will need to clear at least 2 solid hours from your day, if not more. And that 4 minutes cost me $89. I am here to prevent you from learning the same $89 lesson that I just learned. As soon as the dentist recommended full, unconscious IV sedation during minute 3 of our conversation, I knew this was not about me and my teeth but about dollar signs. I am upset with my general dentist for even referring me here!

My dentist referred me to Associated Oral Surgeons to have a procedure done. They said very…read moreclearly over the phone as I stood there, "No consult needed, just schedule the procedure." Then they said, "No. It's not an emergency." I got my appointment scheduled and waited. When I arrived, I fully expected to have the procedure performed. Instead, I saw the doctor for less than 5 minutes where he recommended I schedule ANOTHER appointment to have the work done that my dentist's office clearly told them to do already. This is nothing short of a billing game to charge $89 for an unnecessary visit and a complete waste of time. This is a clear example of why medical costs are so high. I recommend taking your business to a provider that is interested in performing work for the fees they charge.

Molar extraction on April 9th, 2026 * After the extraction…read morewas told I would need to take an antibiotic, I explained I was severely allergic to certain ones. Unfortunately Dr. Merheb prescribed what he wanted me to take without listening to my concerns. The pharmacist from Sam's Club called within minutes letting me know I am allergic to the antibiotic prescribed by Dr. Merheb. Luckily I called my dentist who prescribed my something I could take. * The office called 2 days before my appointment to see if I could come in at 10:30am instead of 2:00pm, which I did. I sat in the waiting room for 45 minutes past my appointment time before being called back. * I don't have any positive comments about this facility. Definitely will never go back!

Everything! The staff and Dr. Merheb were very friendly, the procedure was easier and faster than…read moreexpected. Healing was smooth and perfect!

This is a great place for dentistry. Not over priced, appointments are on time, reminders by phone…read moreand text so no missed appointments. Gentle teeth cleaning. You should try this group.

From the owner: At Michael J. Zichterman, D.D.S., we believe that a doctor and patient become a team for treating…read morean individual's dental needs. Our physicians spend most of their time listening to understand your concerns and responding with the best treatment options for you. With the help of our professional staff, they also follow up to make sure that general pain is relieved, problems are resolved and your health improves.

I am writing to provide detailed feedback regarding my recent experience at Aspen Dental on…read more06/02/26. Having sought a new dental provider due to my previous dentist of 40 years discontinuing their contract with my insurance, I chose Aspen Dental for its convenient location and immediate appointment availability, despite encountering mixed online reviews. While the staff I encountered were generally friendly, several aspects of my visit were concerning and ultimately led me to conclude that I will not be returning for future care. My primary objective for the visit was a general examination, yet, upon arrival, I was informed that no dental hygienist was available for cleanings, reportedly due to a two-week training absence. This immediately raised concerns about their lack of proactive preventative care. Furthermore, throughout my visit, I observed multiple new employees undergoing training in both the reception and clinical areas, which contributed to an impression of high staff turnover or rapid onboarding that could potentially impact service consistency. The physical environment presented a stark contrast. While the front waiting area was bright and welcoming, the examination room I was led to appeared significantly outdated and poorly maintained. The overhead exam light was cracked and discolored, and the patient chair appeared to be a salvaged piece of equipment rather than a modern, sterile fixture. Disturbingly, a half-empty Starbucks beverage was present in the exam room, raising questions about cleanliness protocols between patients. Additionally, the protective eyewear provided was unwrapped and visibly smudged, and I observed smudges on dental tools and dust on equipment cords, collectively leading to concerns regarding instrument sterilization and overall clinic hygiene standards. Clinically, the experience was equally unsettling. The initial X-ray procedure required multiple retakes, indicating potential issues with equipment or technician proficiency, and I noted the technician seemed hesitant under the dentist's direction. The dentist was incredibly rude. She asked bluntly, "Why are you here?" While I had indicated specific areas of pain on my registration, including a known cavity on the opposite side of my mouth previously identified by my former dentist, this was not addressed or even noted. Furthermore, my attempt to discuss another primary concern - an abscess - was met with skepticism regarding my layman's terminology, rather than an informative professional dialogue to clarify its nature. She asked, "How do you know that's what it is?" I told her I don't, that's partly why I'm there, to have it examined. A diagnosis of two recommended root canals was presented without clear explanation, and I had to proactively request clarification regarding the referral to an endodontist, a process that felt lacking in patient education. Finally, before I could depart, I was directed into a separate office for a financial consultation concerning anticipated future treatments. This swift transition to a sales-oriented discussion, complete with refreshment offerings, felt incongruous with the clinical setting and the preceding concerns that had arisen during my examination. It created a perception of commercial focus overshadowing immediate patient care needs. Based on the cumulative observations and experiences detailed above, I have decided to pursue an appointment with the referred endodontist, but I will not pursue further dental care at Aspen Dental. My expectation for dental care encompasses comprehensive preventative services, stringent clinical hygiene, transparent communication, and a consistently patient-centered approach. I hope this feedback can be used constructively to enhance future patient experiences and address the operational and clinical standards within the practice.

Update #2 to my original review. Requested a refund on my dentures over a month ago. Aspen Dental…read moreoffice on Big Hallow Drive in Peoria, IL did NOT submit any kind of paperwork to my insurance company or issued a refund. I made sure to follow their refund protocol exactly as stated. I decided to file a formal complaint with the BBB and requested formal documentation on the submitting of a refund to my insurance company. I have documented all contact with this office and have a paper trail. I will look into the next steps to get this resolved. I'm a middle school teacher and I will have to teach without teeth because of them!

I've been going to Dr. McKone for years and totally trust him with my teeth! He's a great dentist…read moreand tells you exactly what he's going to do.

Dr. McKone and Dr. Roa operate a very friendly and efficient office. They have become my dental…read moreoffice of choice after being treated in a very accommodating and efficient manner. This is a very welcoming and professionally ran office.

Went with my granddaughter who is 20 for quite a few extractions.. the office staff was very…read morefriendly and the dr put my grandaughter at ease.. I would recommend this oral surgeon.

I can't recommend my hygienist Abbie enough. She was wonderful. Super consent-focused! She made…read moresure I knew what was going on while she did it. And, she didn't try to hold a conversation with me while my mouth was full. :) Awesome!

I signed a treatment agreement but after they started the work they came in and made me sign…read moreanother one for additional charges that they had forgotten to add. then the partial dentures I got ended up being temporary not permanent (which I found out when I went to another dentist)

Went in for an exam and cleaning. Exam was fine with the dr. The cleaning was 10 minutes, scraped…read moreplaque off of 3 teeth and brushed my teeth. That was the entire cleaning. Hygienist really did not seem to want to he there. Will not go back.

Don't go here if you simply want a second opinion. I was very clear that I had already had my 6…read moremonth check up, cleaning, and xrays. They proceeded to do complete exam, cancer exam, x-rays, gum assessment (as with typical 6 month check up), etc. Unfortunately they concluded what I already knew, that I needed a couple fillings. Also, when I mentioned a specific health issue I dealt with, they asked WAY too many questions (none of their business!) I voiced my concerns direct to their website and got no reply.

I have had only a few long term dentists in my now long life. This practice is a combination of…read moreall the best in my previous dentists. I recently visited this practice to get a second opinion. I have been very pleased with the small town feel of this office and the friendly staff. I felt at home since the beginning, which has done a lot to reduce any anxiety I had been having over the work to be done. The office is also technologically up to date with digital xrays, as an example. The doctor seems very savvy and knowledgeable, and is willing to offer good care suggestions and answer all my questions. If you are looking for a new dentist, call Dr. Roger Paul's office for an appointment. Also, there is good parking near the door, which I need. You don't even have to ask for toothpaste, brushes, or floss. It is all available as needed in the reception area.

Dr Paul took me on as a patient after Dr Miler's retirement many years ago. He is an excellent…read moredentist using up to date technology where it makes a difference. They practice also has kind and gentle dental assistants and hygienists. I always appreciate the friendliness I feel when I go into the office.