If I could give this place zero stars I would. I'm shocked at the amount of 5 stars it got. My friend and I went to this place because it was recommended and we found out by girls who were waiting to get in that it was £100 per person to get in. They told us it was kinda of like a pre-paid card that you can use at the bar once you're in, if you don't use it, your money would get refunded back to you. So we thought, what's the lose? I walked in first because I was paying for my friend and myself. To which the guy gave me a card and then sternly told me to swipe it over this scanner that was on the opposite wall. Weird, but whatever. My friend walks in behind me and the man collecting the money aggressively yells " GET BACK GET BACK!!! MY PLACE MY RULES!!!!" I was in complete shock to the point where I hoped he was kidding and would start laughing, but he was not. All he wanted her to do was scan her card. (Not a big deal for that level of aggression) My friend also stood there in shock and we exchanged a look as to see if we should just leave. But we didn't. We went downstairs and everyone looks like they're 18, rolling up joints and listening to depressing music. We weren't feeling the vibe. So we decided to leave. We walked back up the stairs and I asked for my money back and the guy looked at me with disgust and asked if the card was empty or full. He told me there's a machine downstairs if we wanted our money back..(he was annoyed for having to tell me this...) so we go downstairs to the machine and we were surprised to find out we only get half our money back even though we purchased no drinks...now what's £50 to USD? ..nothing. But it was the fact that no one told us. So I walk over to this girl who worked there and I asked her if the guy upstairs is always an asshole. (I was pissed) She smiled and said "he's amazing, if you would have read the signs, there wouldn't be any issue. But it's people like you that get him mad" now let's break this down. Whatever "signs" there were, were completely over looked because of the cluttered walls. Someone shouldn't have to read signs to understand how your business works. You make it unusual, you should have to verbally communicate how things work. It's called good customer service. At that point we didn't care that we lost half our money. We just wanted to leave. The girl tried to ask me a question but she wasn't worth my time because she was rude too. I'm in customer service. I bartend and I would have been fired if I was ever rude to a guest like they were to me. I get that some cultures are more rough around the edges of their personalities but this was completely uncalled for. Y'all have shit service and I hope the place goes out of business. That being said, if you're not a local, don't bother with this shit hole. read more