Went to MedExpress in Brookhaven, PA last week with my 5 year old grandson. It was 7:40 pm when we…read morearrived and the place was open til 8 pm. The receptionist greeted us in the waiting room because there were no other patients there. I stated that my grandson needed to be checked and possibly get something to settle his stomach. I told her that the purpura (red dots) on his face was from forcefully vomiting and that he had specks of blood in the stomach bile that he was throwing up. The receptionist said that she had to ask the doctor if he was willing to check my grandson. I asked why she had to check with him since we were the only patients and the office didn't close for another 20 minutes. I could see the male doctor in the back sitting at a computer. The receptionist came back to us a few minutes later and stated that the doctor refused to see my grandson and that there was another Urgent care in Springfield about 20 mins away that I could take him to. Since they weren't scheduled to close for another 20 mins I asked why the doctor refused to see him and her reply was that the doctor said he reached his quota for the day and therefore didn't have to see him. I told her to tell the doctor that I was not happy with his refusal and that I was going to report him. This occurred on Tuesday 3/18/25 at 7:40 pm. Because of this doctor's refusal to treat my poor. Sick little boy who just turned 5 yrs old had to sit in the hospital ER for almost 5 hrs. Why do places like your company exist other than to make the almighty dollar? I mentioned to my friends and neighbors in our large development down the street from your office and to the medical people that i work with (fyi- i have been a Registered Nurse for 30 years) and several have mentioned negative stories from their families and friends that have gone there. I will be calling the AMA and the State Licensing board this week to report this doctor for unethical practice. What happened to common decency especially with a child. Elizabeth Seefeldt RN, 833 Ridley Creek Drive. Media, PA 484-470-5208.

For the Aston/Media/Brookhaven area, THIS is the place to go. I was immediately greeted and…read morechecked in, and I was amazed how quickly I was seen. other places around you have to wait so long! They actually let my husband and I been seen together instead of waiting one after the other. Dr. Lisa Martin was incredibly friendly, sympathetic, and explained everything clearly. I don't understand any of the negative reviews, although some are from a few years ago now so maybe things changed. I will definitely be coming back here

[468] A few years…read moreago I decided to switch from the location at Del Cty Memorial Hospital to this newly built location. I'm SO happy I did. The new building is refreshing and inviting. Plenty of FREE parking (vs Paid hard to find parking at DCMH). Same doctors which are great to talk to and easy to make an appointment. My calls are returned in a timely manner. The staff is super friendly and all the machines look new. Waiting area is really nice and updated. Looks like they recently added an urgent care area which is a perfect add to this location. It's a bit of a hike but so worth it for the reasons I stated above. I'll definitely be back. I'm glad I switched.

I came here today to get a ultrasound and a tumor I had on my rib cage and The environment was…read morefriendly, there was somebody waiting at the door as I walked up and lead me exactly where I needed to go they got me checked in and gave me all the information for any questions I had on the spot. The building is beautiful inside and the staff was very friendly. Usually hospital environments are a pain in the ass in my opinion but I couldn't have stopped at a better place this is now where I will try to schedule any exams or anything I need in the future.

The ladies at the front desk definitely were friendly, knowledgeable, patient and helpful with…read morechecking in + registering. The registration was via a QR code so was quick and easy. The wait did take an hour, even though i was only 4th in line. There is complimentary coffee and water while you wait. The one thing about the waiting area is that everyone can hear your business because it's a small area. The doctor (John Cellucci) is an interesting character. He mumbles a lot so it's hard to understand and kind of goes through things quickly. I did make me feel like I were a burden when I asked a question. I get they were busy and probably needed to get through all patients in a timely manner. Chose this location because it was close on proximity to my house and to a pharmacy. My experience wasn't bad, but nothing grabbed my loaylty. Open to exploring other urgent cares in the future.

I've been to this Urgent Care a bunch of times over the years and have had good experiences each…read moretime. Some of the doctors are better and more attentive than others, and the rest of the staff is great and keep things running smoothly. The waiting room and exam rooms are comfortable - it's nice that they have TVs in each exam room to keep patients occupied while waiting to be seen. Overall, it's a good place to go when you're not feeling well and I love that it's so close to home.

My child had a prescheduled appointment for blood work, but the registration experience was…read moreextremely frustrating and disappointing. We arrived on time, yet there was no one at the registration desk, and patients began lining up. After waiting 10-15 minutes, the registration staff finally arrived. Our registration then took more than 30 minutes because the staff member repeatedly entered incorrect information, couldn't find our records, and spent time chatting with coworkers during the process. In addition, she appeared impatient and was unfriendly and dismissive throughout the interaction. My husband stayed with our child throughout the delay. Had I been there, I would have left and gone to Labcorp instead. I hope the office manager will review the registration process and provide additional training as needed to improve the patient experience.

This was the worst medical experience I have ever had. I went to Urgent Care after a fall in which…read moreI injured my back; I have localized pain that is excruciating. After I told Dr. Cannon about my fall and pain, he performed some "hip alignment"during which he asked me to move in ways that were very painful. After, he asked if he could refer me to a chiropractor or a DO for osteopathic manipulation. He did not order any tests to rule out a serious back injury and instead focused on "chronic pain" resulting from one leg being shorter. However, I was not experiencing chronic pain and made that clear. I did not feel listened to during the consultation and felt frustrated that Dr. Cannon dismissed my concerns and recommended I seek care with a field (chiropractic) which he personally admitted he himself would not pursue. The manipulations he performed have made my pain much worse, and I will have to seek intervention again.

Came in for my dad who's 94 this week. Went there to…read morehopefully get an xray on his hand. Instead they said go to the ER because his heartbeat was 40 something. His cardiologist already knew that. Did we get an xray? No I'm at Riddle Hospital today. There was nothing Urgent about sending a man away walking with a cane telling him go to the ER. Took the copay of course

Condescending and rude doctor! Talks down to you. Just awful experience! I will never go back!read more

Very unfortunate because the support staff, office, lab workers are excellent! The doctor who saw…read moreus was absolutely the worst medical professional we have ever encountered in our 70 some years. We both had gripping pains, diarrhea, felt sick. My husband started over a week ago. I started 4 days previous. Concerned about lettuce born pathogens, C diff in elderly, we finally went to Urgent Care. Instead of stool samples- they run up the Medicare bill with blood, urine.. ok.. A double masked rather large woman comes in. Hard to hear her thru the masks. Started telling my husband he needs CT for diverticulitis. He declines. I said we have the same symptoms. She tells me to be quiet. Says antibiotics could kill him. He says he will die. He takes antibiotics all the time. She finally gives him Flagyl. He signs against medical advice for CT & antibiotic. My turn. She says. She is not giving me anything. She doesn't like me. Because, behind the curtain, she must have heard me say, "Where the hell did she go to school?" She says, I am having heart problems. Need to go to ER for Echo right away. Need EKG. I say, no shortness of breath, can go up & down steps without problems, no symptoms? I decline both & sign her papers. It was a total waste of time for me. This woman is why Medicare is going bankrupt!

Urgent Care - Springfield, PA Do not step foot in there !!!…read more I am sharing this experience to inform others and encourage caution. My daughter was denied treatment due to an outstanding balance, which raises serious concerns about patient care and billing practices at this location. Healthcare decisions should prioritize medical need, and this experience left us deeply troubled. I encourage anyone considering this facility to carefully review patient feedback and be aware of their billing policies before seeking care.

I was at Urgent Care yesterday because I couldn't get an appointment with my doctor. I had been…read moresick with a virus for a week and still not doing well. I was seen right after I finished the paperwork that they needed. Great staff They were concerned and thorough. I would recommend going here.

Ive been to this urgent care twice previously with my son who has autism and can sometimes have a…read moredifficult time being examined or treated. Both times the staff were absolutely amazing with him patient, understanding, and accommodating. Because of those experiences, I felt comfortable bringing my 19-month-old daughter here today. My daughter is medically complex and unfortunately we weren't able to get in with her PCP. I was trying to avoid an unnecessary ED visit for something relatively minor that could be treated with an antibiotic ointment. As always the ladies at the front desk were warm, kind, and welcoming. They explained that because of my daughter's medical complexity, they needed to ask the doctor whether he was comfortable seeing her, which I completely understood. Unfortunately, my interaction with the doctor was very different from the experiences I've had here before. He explained that he could evaluate her but couldn't guarantee treatment, which I also understood. My issue was not with him setting that boundary, it was the way he communicated it. While speaking to me, he began clapping his hands for emphasis and explaining things in a way that felt incredibly condescending, as though I couldn't understand what he was saying. His words, tone, and body language came across as harsh and dismissive. As the parent of a medically complex child I'm very familiar with the difference between urgent care, primary care, and emergency care. I wasn't asking anyone to treat something outside of their scope. I just wanted my daughter evaluated for a relatively minor concern before automatically taking her to the ED. I'm disappointed because the rest of the staff and my previous experiences here with my son have been wonderful. Unfortunately, based on today's interaction I would hesitate to bring a medically complex young child here again. If your child has significant medical needs, I would recommend going directly to their PCP or emergency department rather than risking an experience like ours today.

Very good quality of care for a walk in clinic - I was seen very quickly and I was given a work…read morenote for heatstroke / heat exhaustion along with tips to stay cool in the summer. They offered me an IV but I didn't take them up on it.

First to start off with the office, staff was very personable and helpful. It looked very nice and…read moreclean and comfortable inside. I met with Tina who was my nurse practitioner and she was so polite and friendly and really took the time to listen to my complaints. She was very thorough in her diagnosis and I felt like she was way better than any other urgent care I had ever gone to. I didn't feel rushed and I feel like I was treated so well as a patient and I'm so very thankful that I ran into her today to address my health symptoms. Honestly, I would give this place 10 stars if I could, but since you could only leave five stars, I'm giving five stars. Thank you so much Tina for all your kindness and professionalism. I definitely will be back anytime. I need to go to an urgent care as this place is going to be on top of my list.

This place is a real joke, my wife went to them after seeing a so called " Specialist " who is…read moreassociated with Premier . They played with her back for 4 months. After taking her in to the doctor because of the severe, we found out , out of the doctor's mouth that he Was Not a Spine Specialist. Everytime she went she'd end up with pain for 2-3 days after the physical therapy. No body would listen to her, after learning he was NOT a spine Specialist we found another doctor. Stay as far away from these holes as possible! I can't even give them 1 star. It's hard to lie !

I had three visits to the Kennett Square Premier orthopaedic and Rehab and was excessively charged…read morecosting me $240.00 out of pocket with the best insurance possible. The PT was good but the value per dollar a scam. Beware using the rehab facilities here as what you think you are being charged is not the final charge. I will never go back there for that reason.

After months of getting no more than an hour and a half of sleep because of the pain in my lower…read moreback, legs, and toes, Dr. Steve gave me an epidural. I went home and slept for 3 days, waking only for a couple hours here and there! I felt like a new person!! He took all the pain away and I will be forever grateful!!

Dr. Bruce Grossinger is excellent. KInd and attentive to his patients. Very knowledgeable. Highly…read morerecommend.