Dr. Cabrey is a life saver! My knees feel 10 years younger and I am back to exercising again!read more

I would never use Premier Orthopaedics for imaging again based on my experience with their billing…read morepractices. Before BOTH of my MRI appointments, Premier verified my copay as $75. I was told $75 before each appointment, and Premier collected $75 from me each time. I was never told this was merely an estimate or warned that I could later owe hundreds of dollars more. Afterward, I was billed an additional $500. When I disputed the charges, Premier's billing department told me that my account documented the original $75 copay verification. I spent months trying to resolve this and eventually submitted a formal written dispute. What is most frustrating is that Premier ultimately acknowledged in writing that the copayment initially collected was based on an "incomplete review" of my insurance benefits--yet still refused to adjust the additional $500 balance. Ballantyne, Jaimie-Response to Member Complaint.docx Their response also stated that the amount collected at check-in was only an "estimate." That may be how Premier characterizes it now, but I was never told before either MRI that the $75 amount they gave me was an estimate. Had I been told that Premier had not fully verified my benefits and that my actual cost could be substantially higher, I could have made an informed decision before receiving the services. On top of the billing issues, it also took almost a month for my MRI results to get to my doctor. Having to deal with that delay on top of everything that followed with billing made the entire imaging experience incredibly frustrating. I went out of my way to determine my cost beforehand. I was given the same $75 copay for two separate appointments and paid exactly what Premier told me I owed both times. I don't think patients should have to find out later that the financial information they were given before receiving care was based on an incomplete review. If you use Premier for imaging, get the quoted cost in writing and specifically ask whether they have actually completed the benefit verification and whether you could be billed substantially more afterward. I also recommend following up to make sure your results are actually sent to your doctor. I wish I had known all of this before using Premier for my MRIs.

Just dont...and stay away from Dr Sharkey Bad experience…read morecrazy Pa ended up changing hospitals 3 hour office wait staff terrible

I had an appt with Dr Sharkey and he was two and half hours late to that appt. All I got was oh…read moresorry and we think you would be a better for with a different doctor!! So basically my time is not as valuable as the doctors!!! Unbelievable!!! Worst service ever!!! Don't recommend!!!

Suburban was very good.They were bought out by Premier Orthopedic.IOlease beware the people are…read moredifferent,the Drs are different.The office staff is different.Dont waste your time going to Premier orthopedic.Ill miss you Suburban.

I'm a new patient with Dr Brody. I initially thought I'd needed to go see someone at the Rothman…read moreInst. as nearly all my in-network doctors are with them. Calling them was a headache, you couldn't just talk to one person to make an appt, it's literally a call center. They also couldn't get me an appt in the near future. I'm glad I found Dr Brody's office. I talked to one lady who was able to set me up with an appt in just a few days. Dr Brody was great and friendlier than expected. He took time and answered all my questions. A++! Thanks Dr Brody again.

So today I almost crawled into Dr. Kim's surgery center, as my back was killing me. Let me start…read morewith the fact that every nurse, staff member, and yes, doctors are all beautiful. Next, they might be having a contest to see who is the sweetest and kindest? I observed like ten serious contenders or fifteen if I saw that many people. (Don't forget the pain) I was so grateful to be there and I am thinking that they all were too? The staff must be allowed to wear their choice of awesome outfits, boy that is something other offices should copy, quickly. I couldn't feel the needle going in, because the nurse is so amazing. The nurse who greeted me was having a great hair day, outfit...wow... I think they all were. Finally, the very beautiful Dr. Kim came in and made everyone feel welcome and special. It was all about the staff and me in the operating room, she likes others enjoying themselves I was amazed to observe this. Dr. Kim keeps my football injuries at bay, and she does it with a smile, grace and she's beautiful too. I love going to Dr. Kim's offices, my back stopped hurting when she said "I will take care of your pain" that was thirteen hours ago, I feel so wonderful! Thank you Dr. Kim and staff!

I came to Rothman for a second opinion on a possible hand fracture. I was running a little late…read more The staff were understanding. I only had to wait about 15 minutes before being taken back to the exam room. The person who did the intake was efficient and nice. Dr. Wang was also very nice. He answered my questions, explain the x-ray and was gentle when touching my hand. The physical therapist, Zach, what is also nice and knowledgeable. He gave me the splint, and showed me how to put it on. He answered some questions I had. From the time I checked in till the time I left the staff here were all really nice. I felt like I was seeing as a whole person not just a medical case. I'm really glad I came here for a second opinion.

Sorry no picture to really take but I had an accident fracturing my ankle and can only speak highly…read moreof staff and Doctors getting me back on my feet. They took the time to answer all my questions and helpful. I would highly recommend the facility for any sort of orthopedic treatment.

He is the absolute best. Patient, caring and willing to take time to discuss the possible…read moresolutions. He has operated on me 4 times, two after auto accidents. Each reached excellent conclusions. I feel safe in his hands. He has not ever jumped to a surgical conclusion but rather worked with my injuries to find solutions. Love him.

I had a horrible experience with the shoulder department after breaking my shoulder and fracturing…read moremy arm in a tripping accident. I only saw my doctor in the day or surgery in the pre-op area. The PA was rude and never even touched my shoulder. Now I'm having trouble even moving my arm at times. I have to get new X-rays and check the surgery's success or failure.

We had a similar experience to the other reviewer. Dr. Giammattei just looked at the xrays -- did…read morenot even do an exam -- and said everything was okay. This conflicted with what we had been told by other doctors. He was very dismissive. Waste of time and money.

If it was possible to leave a thousand negative star review this man would absolute get it. My son…read more(whom just turned two years of age) was referred to DR. GIAMMATTEI from our pediatrician. The receptionist was actually extremely helpful in setting up an appointment for us the very next day. My son extol 9 days prior to this appointment hurt his leg while at the shore long story short we took him to the hospital in ocean city. Then our pediatrician. None of which could find why my sons leg was giving out ( completely buckling under him) and he had a severe limp. As a mother I'm worried out of my mind and finally we were able to see a specialist (or so I thought) they ordered more x rays as soon as we got there and got them done and went back to the office. DR FRANK GIAMMATTEI walked in and simply just said nope nothing came back on the X-rays he's fine. At this point I was about to cry and said why is my son limping and his leg giving out. This man didn't touch my sons leg once didn't watch him walk at all NOTHING. As I'm voicing my concern he was already walking out of the room and blew me and my fiancé off. I was LIVID. He told us to wait two weeks until we could possibly see him again. We couldn't wait and watch my poor son walk like he was so we took him to A.I DuPont hospital. They did 12 different X-ray pictures from his hip to his foot and about an hour later the head doctor comes in and tells me MY SONS LEG IS BROKEN!!! How the hell does a specialist miss a 2 year olds broken leg. Needless to say I will be asking to see the X-rays this "specialist" took and definitely let him know how he may need to give up practicing medicine because this experience was the worst I've ever felt with!!!!

Was denied care for having an Attorney, at the East Norriton Office, they did not tell me this when…read morescheduling appointment, and I lost time from work by going to this appointment. I asked to speak to the Office Manager who conveniently wasen't there, and who would not get on the phone with me. Be forewarned, unfair and very unprofessional business practices and discriminatory.

Professional & polite service. Nice people. Good customer care . Co pays but expensiveread more

I had an extremely disappointing experience with Dr. Pamela Hale today. I arrived 8 minutes late…read morefor my appointment and, because I did not realize the office was located on the second floor, I reached the front desk approximately 10 minutes after my scheduled appointment time. The front desk staff were very kind and went back to ask Dr. Hale if she would still see me. She refused. I completely understand that physicians have schedules to keep and that patients should make every effort to arrive on time. But I find it incredibly disappointing that there was apparently zero grace for a patient who was 10 minutes late - particularly at an orthopedic practice, where the people coming through the door are often doing so because they are physically in pain. I had taken time out of my day to attend this appointment and was there seeking medical care for an ongoing issue. I wasn't 30 or 45 minutes late. I was 10 minutes late, two of which were spent trying to locate the office within the building. Again, the front desk staff were lovely and I have no complaint whatsoever about how they treated me. But Dr. Hale's refusal to see me over a 10-minute delay left me with a very poor impression of the level of compassion and patient-centered care at this practice. Policies are important, but so are judgment, empathy, and basic human grace-especially when you work with people who are coming to you because they are in pain. I will be seeking orthopedic care elsewhere. And you should too if you value compassionate care.

I received Unnecessary attitude from Dr Elia when I told him about the pain from him pressing on my…read moreknee, while also seemingly unable to read an X-Ray, needing me to point out things that were clearly labeled. Then the nurse told me they won't discuss my MRI over the phone, that I would need to drive another 40 minutes and pay another $140 copay just to tell me my results. When I asked why they can't just tell me on the phone (which is something even my cancer doctor does) she said "talk to your insurance" and scurried out of the room. I assumed my appt was over and left ‍ Overall an unpleasant, apathetic experience