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Richmond Hill, ON

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8 years ago

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8 years ago

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Levelup Virtual Reality Arcade - Levelup Reception Area

Levelup Virtual Reality Arcade

4.8(24 reviews)
22.3 km•Church-Wellesley Village, Church-Yonge Corridor, Downtown Core

Came here with a group of 7 for a friend's birthday party and it was a lot of fun!…read more When we first walked in it felt like stepping into a sci-fi movie with the all white interior and layout of the individual play pods. Note - before entering the space you'll need to take off your shoes so you will be shoeless throughout the entire facility (including the communal washroom - which was an interesting experience lol but not the end of the world) The staff were really friendly and great at getting us all set up and explaining how the games work. They have a large selection of games to choose from. I definitely recommend going for at least an hour or more, especially if it's your first time, because we found that getting used to the mechanics and learning the games takes some time. Once we got into it we had a blast playing the games! Overall it was a really fun experience and we definitely want to come back again to try more games!

Poorly organized and disappointing experience. We would not come back…read more With only one staff member available to help our group, it took almost 20 minutes before we were all ready to start our first game. After that, we ran into technical glitches one after another. Two of us ended up having to drop out and start a different game on our own. One member of our group arrived about 5 minutes late. We heard the buzz and told the staff and watched the staff buzz the door open to let him in, so I put my headset back on and continued with the setup. But he kept having trouble getting his console set up, and with the only staff member busy helping the rest of us, he was never able to join in and ended up leaving before our session was over. We were really disappointed by how the situation was handled. When we asked about it afterward, the explanation didn't make sense to us -- we had mentioned at the start that one person was running late, and the staff member had let him in and even let him go in to one of the VR rooms to get set up. The response felt dismissive: "You'd be surprised how many people are just here to sit and watch." We had such a great experience at Sandbox VR not long ago, so the contrast was stark. The technical issues were frustrating, but in our experience, the lack of organization and the way the situation was handled were the biggest problems.

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VRulez - virtualrealitycenters - Updated November 2026

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