Heather was very courteous and friendly in scheduling Josh at a time that best worked for me. I…read moredon't usually get home from work until after 5:00PM. The AC at my residence was blowing warm air and was not cooling. When it did cool, the house could not maintain a constant temperature. The AC ended up running non-stop, 24 hours daily. I'm not looking forward to seeing what my electric bill is for this month. Josh arrived on Monday afternoon and was kind enough to wait for me until I got home. He called and asked me if my AC was on. I told him that the compressor or outside fan was running when I left the house that morning. When I checked my phone, I saw that the AC was running. During the course of the day, the temperature in my home had risen from 76 degrees to 80 degrees. Josh told me the fan outside was not turning, indicating that the outside unit was not operating. When I got home, the thermostat was reading 81 degrees. I left the door open to try and let the house air out. Reluctantly, there was no breeze on Monday. After thirty minutes with the door open, the temperature on my home thermostat had risen to 86 degrees. On Sunday, I applied a wet-vac to the two drain lines outside. Despite no water coming out of either line, the bottom line did start to drip again and the outside fan turned itself on. The air inside the house was still not blowing very cold. I tried turning off the unit and running just the fan, in case the coils had become frozen. After several hours, I turned the AC back on and put the fan in "auto" mode. Again, all I got was slightly cooled air. Luckily, despite the AC running constantly, the house cooled a slight bit after the sun went down or usually between 9:00 and 10:00 PM. Josh checked my refrigerant level, found it to be borderline low, and worked on my unit in the attic. To my delight, the compressor was still fine, as was the capacitor and coils. I bought the Lennox Signature Series AC new in 2021. Three years later, it needed a new compressor and 11 pounds of refrigerant. All the refrigerant that the AC had in it prior to the compressor crashing in 2024 had leaked out. Lennox provides a 10-year warranty on parts. Labor is additional. The cost of labor to replace the compressor and Freon amounted to an extra mortgage payment for me in 2024. I was just informed that parts for Lennox and Carrier are manufactured overseas and are often difficult to find replacement parts for. I was also told that it's not uncommon for a Lennox to have problems with the compressor or coil after just a few short years. In hindsight, I wish now that I had not let my brother talk me into buying a Lennox. I told Josh that I almost went to the hardware store on Sunday to buy some spray-on coil cleaner. He advised me to not spray anything on those coils or fins. Thank you for your professionalism and your prompt service PROS. I look forward to a long relationship with you.

We had a leak in our ac unit. Wes came out, diagnosed the issue, and gave us a quote. He was the…read morebest price of 3 quotes. Not pushy, but professional and knowledgeable. The replacement was scheduled easily and the work was done efficiently. It was an stress-free experience. Very happy with the quality of work and we will definitely use them again.

Is there a 6th Star for these Hard-Working-Ambitious-Sweating in SC's August with a -Wanna give…read morethem a hug local guys?!? We appreciate your help and the AWESOME smile at my door for a late after-hours call. Because of the service, response, and super trustworthy creditability JI Heating & Air is the only place I will call!! Thank you again for the local reliable service and for having awesome employees! Our upstairs was cooled off in an hour and you made sure we were taken care of! I've had a Home-warranty that forced me to use companies that took 3-4 days to service Appliances and those companies never worked after hours or gave same day service! JI Heating & Air charged less than my deductible for my home warranty including the part & labor They make it look easy breezy!

They showed up the same day I called them. Quickly troubleshot my heat pump. Determined I needed…read moreheat strips added. They came back the next day and quickly and inexpensively completed the repair. So happy with their service they will be my first call if I ever need heating or air conditioning service again.

I've used this business a couple of time, once in an emergency. They are prompt,professional and…read morequality! Great workmanship, very reasonable prices and they are my GO TO for my plumbing needs! If you're in the Charleston area or Edisto beach South Carolina they are the ones to call!!

Al ( the plumber) and his apprentice Carson arrived right on time to connect my new grill to the…read morededicated gas line we had installed when we built this house. We opted not to get an outdoor kitchen ( which I do love) after having one catch fire in a brand new home we had built in Texas. FYI, the fire was all due to bad installation from the outdoor kitchen people , but it scarred me emotionally enough to only have a grill I can push into the back yard in case of emergency. After being told by first responders that my house would have exploded shortly, I knew we would be ever vigilant should we do this again. Al looked over the area and where the hook up valve was located and offered us sooooo many better options than where the builder had put it. He really knew his business and we were confident that for safety and aesthetics he was exactly the man for the job. And boy was he. He removed the old hook up valve which was poorly installed to start with( yes, this is a new home) and moved it to a much better location with all new hoses, connections and everything else needed for the job. Talk about a difference. He also had every tool for the job so there was no running back and forth to the store or back to the business. That was really nice. Carson, his apprentice was also incredibly helpful and found the wire needed in the grill to hook up to the starter. We were afraid that Lowe's wouldn't get there for the delivery in time and we would have to pay for another service call, but they made it just as they were finishing! A job WELL done!! Soooo, how do you like your steak?

I called on a Sunday afternoon around 2:30 when I came back to my house after a weekend away to it…read morebeing 84 degrees downstairs. When I originally called from the reviews for Southern Seasons HVAC for an emergency visit, they originally weren't going to be able to provide a service as they were out of town - totally understandable. I continued down the list of various HVAC companies to see if someone had availability and got a call back saying "have you found someone? If not, Claude can help you and can be over today". Sure enough, Claude and his son came over and got me in working order. They were prompt, talked me through what was going on, and have a good warranty on the product. I will definitely be using them again and recommending them to others! Thanks again for saving me from my boiling house!

Claude responded quickly and was here to fix our A/C after we had someone cancel on us. Truly…read moreappreciate his quick work to get our A/C back up and running. He was able to quickly find the problem and give me a quote within minutes. Will be using Mt Pleasant Heating and Air Condition for future needs.

We've been using this company for the fours years we've been in our new home and we love them…read more They've been doing our annual inspection and even came out immediately when we had a problem. Responsive, polite, and knowledgeable! We can always count on them!

I requested service on home HVAC after purchasing the home last September and not knowing when…read moreprevious service was completed. Phone contact at Southern HVAC offered maintenance contract and scheduled appt. Tech and trainee came out, found a clogged drain and corrected that, noted that tape on ducts would need work in the future, checked AC unit but didn't clean debri or coils. No discussion from tech regarding his decision to not clean AC unit. Time spent was approx. 20 minutes while training new tech, advertized cost $150. Price reduced to $140 when I complained about AC unit not being cleaned and I was told no one else has previously complained about this tech.

So my home's AC stopped blowing cold air. I messaged Carolina Climate Control for a service call…read moreestimate. After about 30 minutes I got a text saying service call charge was $79, but would be applied to any repair costs and to call them for an appointment. I called and explained the issue, but was told someone would call me back to schedule. Over an hour went by and no one called me, so I called back. Appointment was set and David B. showed up timely; he was professional and friendly. He determined my fan was dead and roughly estimated $500 to replace. Seemed like an expensive bandaid for a 14 year-old unit, so I decided best to just replace it. Next day Travis B. came to give me an estimate for a new unit. He was on time, friendly and professional. Gave me a quote before he left and it was just under $6K for new Ruud 14 seer unit. They took the $79 service call cost off the total (after I reminded them). Two days later the installers showed up on time to get my AC going. They were professional and it took them about 8 hours to complete the job. HVAC has worked fine since install. Only negative is they dripped something on my garage floor (I assume oil from the old air handler unit or from the lift they used to install the new one) that stained the floor all the way across my garage. I initially thought it was just water and would dry/disappear, but nearly two weeks later it's still there. But at least I have cold air!

So the service man Manny, came on a Saturday. He said our unit was covered in black mold. No reason…read moreto repair. But h cost was 6000.00 We called another company first thing Monday. It was the circuit board. It was 400.00 to repair. Still under warranty with Carolina climate through AIr One. Please get a second opinion!!

Do not hire. Charged us $575 and was at our house less than 10min. Said he fixed a leak in ac…read more Never went up in our attic. And he charged us for Freon which leaked out w in 24 hours. He came by next day and did not fix. I had to reach out again. Said we needed new unit. Had second opinion, they actually fixed what he said he did and charged us less. Refused to refund us our money.

My heating unit died during one of the coldest nights. O&R came out that morning (the day before…read moreThanksgiving) to take a look and the problem was diagnosed immediately. Unfortunately I had to get a new unit but those guys had a new unit installed in less than a few days. They were fast, thorough and left no mess behind. A big THANKS to Orlando, Hope and to the rest of the crew!

We had a great experience with 1st choice. They came out promptly to fix some repairs on an…read moreinspection list. They were efficient and priced well. I appreciate their honesty. Will definitely use them again.

I have to say that I have dealt with a lot of AC companies in the past for service which wasn't the…read moregreatest experience, however, Nothing compares to 1st Choice AC heating and plumbing. They are an honest and reliable company, plus show up on time when expected. Our 16-yr old unit finally bit the dust. Our technician, Justin, who was very knowledgeable and courteous, came to evaluate the issue, due to the cost of parts to fix the old unit, told us we needed a new one. Installers came within a few days to replace the AC unit. They were all very professional, worked fast and efficiently plus cleaned up the area and left no trace. This was our first experience with 1st Choice and we couldn't be happier! We will be using 1st Choice for everything moving forward.