Yes it's pricey it's a 24/hr ER. Duh. It is 100% worth it. Dr. St Clair was absolutely amazing and helped me to stay calm during a very stressful emergency with my pet. They are very transparent about pricing and she gave me several different options in different price ranges. She explained everything thoroughly and made sure I understood. When I ultimately had to transfer him to a different hospital for surgery due to pricing, they totally understood and assisted with the transfer. And they even followed up to see how his surgery went. read more

We recently had an emergency visit to VRC and although we were not able to bring our sweet girl home we had kind and compassionate care from Dr. Sinclair and staff while we were there. read more

My dog was diagnosed with Anal sac adenocarcinoma while my mother was on hospice, so we decided to move forward with surgical removal of the tumor (at VRC's recommendation) because we didn't want to lose two family members at the same time. Prior to surgery, the doctors at VRC indicated that successful surgery would get us 1-3 more years with our pet. During surgery, they were able to remove most but not all of the metastatic growth so it was recommended that we move forward with chemo and radiation which would extend his life by 3-6 months instead of the 1-3 years initially stated. Well, our dog died exactly a week after surgery, 1.5 hours after my mother passed. The exact situation that we were trying to avoid unfolded as our worst nightmare. Unbeknownst to us, VRC operated even though our dog was anemic, and as a result, he spent the last week of his life in pain and internally bleeding. The morning of his passing, he was vomiting up blood clots and there were clots coming out of his nose. He was in shock and urinated all over my husband as he carried him to the car to rush him to our closest Vet ER (not VRC). At the ER, we were told it was too late so we made the impossible but humane decision to hold our dog until his last breath. After arriving home, we couldn't even mourn the two deaths we just experienced because we had to clean up the blood from our carpets, curtains, floors, walls, etc. before our young children got home from school so we didn't traumatize them. We paid VRC over $10k and all they did was kill our pet in the most traumatic way. On top of that, they haven't once reached out to check on our pet (he was supposed to have his sutures removed two weeks after surgery but obviously we didn't get to do that, but no one called to find out why) or express their condolences for our loss. I would and could not ever recommend this vet practice to anyone. So disappointing and heartbreaking. read more

They took great care our dog. He got through his cancer treatments with flying colors.

We have had two experiences and the first we decided to give the practice grace. We had lost our dog and we were sad. The second experience was today. We called - we got a quote for a visit and then we went with our car who had a detached retina. They qouted one thing and upcharges us with no Consultation. They are over priced and they prey on people who are in distress with their animals. Shame on them ! read more

Surprised to see the negative ratings. Have unfortunately had to be here a few times with different dogs for different reasons of varying seriousness. I've never experienced anything other than quality medical care, kindness, and professionalism. read more

Went there this morning in a rush with my puppy. Everyone was so kind and helpful!!!! Really helps in a stressful situation!

THANK YOU!!! I took my cat to VRC as an ER visit because he had an issue with his eye. The staff was friendly and let me know that since he was stable they would hold him for a few hours until the docs could get to him. The doctor was great and explained my options fully. read more

Training Boarding advise always there for me and my shadow. I would recommend them all day every day.

We saw an oncologist there for a problem with our dog which we already knew she would need surgery. The oncologist told us she would have a surgeon call us and tell us when they could do the surgery. After talking with the surgeon for less then 5 minutes, we then received a call back from the office asking us to pay $235 for a "phone consult". We already knew our dog needed surgery, and the original oncologist never told us we would get charged a "phone consult fee". So they wanted us to pay 235 for the visit (which we paid) and then another 235 for phone consult we never asked for. We found another facility to do our dogs procedure. read more

They're all about the money! You go in for a specific reason. They take your pet in the back, you have no idea what's happening for at least one and a half to two hours. Then they come out and tell you they need to run numerous tests, of course. You wait hours more. They are rough with your pet and do not show compassion. Your pet comes out worse than they went in. This was our experience. read more

My puppy came here struggling to walk and with a 104 fever. They quickly figured out he was suffering from a deep tissue infection from his grooming the day before. All of the DRs and support people were wonderful. Kind, caring and wanted to help him get well. My puppy is alive because they got to the bottom of what ailed him quickly and got on top of his skin infection. I can't thank them enough. I highly recommend this facility - I drove over an hour to bring Cooper here and it was totally worth it! read more

VRC - Cooper - Veterinarians Near Me - Malvern, Pennsylvania

We had to put down our 16 year old dog in January, after sudden symptoms that pointed to a ruptured mass with internal bleeding, They were prompt and caring, and took the time to explain options and the process, never pressuring us one way or the other - but gently leading us towards the right decision. They were compassionate and gave us as much time as we needed with him. They seemed almost as heartbroken as we were. read more

I do not write many reviews - only for exceptional service or terrible. Our recent experience at VRC Emergency Malvern was terrible. When we took our dog to their emergency department (at our primary vet's suggestion) last week, our dog walked in, alert and interested in the other animals there. A few hours later they called and told us to euthanize. I was taken aback but said we would bring him home for that, if necessary, then was told they would treat him overnight. That evening they were "cautiously optimistic." The next morning I was told we could take him home in the afternoon, at which time they gave us meds and told us to bring him back in one week for a re-check. The dog they then brought out to us was unrecognizable, could barely walk and was gasping for air. He died the next morning before a home end-of -life service could come. His death was brutal for all of us, especially him. At an emergency vet hospital, you expect honest, professional, competent, compassionate, care for your animal, given the fees they charge. We did not. At a prior visit there in August, they completely misdiagnosed a benign ruptured spleen in the same dog. We have had dogs for 45 years, needed emergency care a few times, and always received professional, competent, compassionate care when needed, at other vet emergency hospitals. We cannot recommend the VRC Emergency Dept. to anyone. There might be good doctors there for regular specialist appointments; but their emergency dept failed us both times that it was needed. Go elsewhere as fast as you can. read more

To be fair, I left a 5 star review years ago, when it was warranted. I'm not one of those ppl to just write negative reviews... I think really great experiences deserve reviews just the same. That being said, Dr. B is retired and no longer at VRC. This current 1 star review is for the horribly traumatic experience I had this past Friday evening at VRC with staff and with Dr. Paul J. McGough. My beloved 18 yr old 2 lb maltese was diagnosed with lots of tiny, inoperable liver shunts by Dr. Shelling (radiologist) when she was only 2 years old. We were told she would probably not live long. With great care, and with annual prophies with Dr. B, we got her through a wonderful 18 years. Three months ago, she was dx'd w/liver tumor / cancer and started a steady downward decline. For 3 months, we had more great days than bad while I gave her SQ fluids and syringe feedings of Hills A/D prescription diet. On Friday evening, my sweet Pixel had her first seizure, and after coming out of it, let me know that she did not wish to go through that again. I called over to the VRC and spoke with a very nice receptionist. I gave her the details of medical history, let her know that I still wasn't sure I'd like to come right in, but just in case, wanted to proactively let them know my wishes for a peaceful euthanasia using Iso or Sevoflurane to let her sleep before inserting the needle to administer the B-euthanasia drug. I let them know her heart is really strong, and that we would need a solid dose... probably a little more than typically recommended for her weight. I also let them know my wishes to remain with her THE ENTIRE TIME, with her in my arms, and that afterwards, I would like the vet to collect her tissues samples so that I could bank them with Viagen, in the chance that I decide to have them produce a clone puppy in the future. (please don't judge... you have no idea how very special my little dog has been to me and the bond we shared.) I do completely realize that this would not be to replace her, but to honor her and carry on her DNA, and that her clone / "puppy", which is how I like to think of it, would have it's very own personality and character and soul, but would be a little piece of her in same tiny package and with same health history, although would possibly live even longer since we knew and understood Pixel's medical hx and could manage liver issues even better. Plus 18 years is a very good long life for a tiny 2 lb dog!!!) I had my kit from Viagen and was ready. Anyway, the girl I spoke with checked with vet (Dr. Paul McGough) and came back to report that yes, they could do everything as I wished, and would not charge for DNA biopsy collection b/c it's something they've never done before and don't even have a charge in their system for. She said that he was the only vet there, and that they would both be there throughout the night if I needed them. At around 2 am, my precious girl had another small seizure. So we warmed up the car and headed over. On my way, I called just to let them know we were heading in, and that I had given her some melatonin, so she was resting quietly and there would be NO RUSH. I wanted this to be as peaceful and calm as possible for her. This is where things started to go horribly wrong. The person that answered the phone was not the same girl I had spoken with earlier. I asked for her by name, but the girl on the phone pushed back and insisted I tell her the whole story again. I asked again for the other girl. I was then told that she was not there. So I told her that the vet on that night was also aware, and just to let him know that we were on our way in for euthanasia. I asked how busy they were, and was met with "it doesn't matter... when it's a euthanasia, we rush you right on in as soon as you get here". I told her there is NO rush, and I don't want to be rushed! This is NOT a dire emergency... my dog is resting peacefully on my chest and I need CALM. She reiterated that they work quickly when it's for a euthanasia. UGH. DID YOU NOT HEAR ME??? Maybe learn to LISTEN to your patients... it goes a long way. Trust me. That's one skill I have really learned to hone in over the years in my own practice. So she runs back to get the vet, then takes us to a tx room. Vet walks in already really full of attitude. (It's HIS responsibility to defuse the situation, be the bigger person, show staff how to properly handle things calmly and to LISTEN and hear the client out first.) But instead, he told me what I was asking for (and had already proactively prearranged with earlier phone conversation) was "not protocol", they MUST take her away from me to insert a cath, and furthermore, administration of Iso or Sevo to make her more comfortable was completely unethical. WOW. (TWO other vets were fine with that... mine and one other.) Needless to say, I turned around and walked out. Thanks for no help and for a horrible experience in stressful times, VRC. read more

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My compliments to Dr. Sadanaga! He operated on my cavalier Bentley a few weeks ago (11/14/23) and today was his final checkup. The doctor is compassionate, friendly, kind, and a true professional. He is also an artist although he says no. He drew my dog's anatomy to show me the operating procedure. I appreciated this because it was easy to understand. A friend of mine referred me to Dr. Sadanaga because he operated on her dog for a similar surgery and she was so pleased with his service. I see a 100% improvement in my dog since the surgery, The doctor was happy to see Bentley today and even sat on the floor with him. I can't think of a better way to get to know a dog. I notice the little things too. I value Dr. Sadanaga's opinion and will seek his help in the future, even if it is for a second opinion. Thank you Dr. Sadanaga! A happy dog Mom, Kathi Peters read more

VRC - Bentley - Veterinarians Near Me - Malvern, Pennsylvania

I really wish I would have dug into the reviews a little more but my family was desperate to help out Louie. On 9/14- after calling around to multiple vets looking for an MRI and a neurologist, I sent my family here with our French bulldog. What ensued can only be related to be locked in a room with no light. For the cheap price of 10k, our dog had a hemilaminectomy performed by one of their vets. NOT by the neurologist that they led us to believe. They kept our dog for days even though we kept telling them he would eat and urinate at home and be overall more comfortable. They didn't go over the images with us- didn't explain why they were taking chest rads- and we still don't know what vertebrae was affected. The initially estimate literally just said- 9-11k. Where is the itemized estimate? There were no in depth daily updates for our dog or the charges. And they have not ONCE since we brought him home called to see how he is. Our discharge was basically here is instructions on a piece of paper, see ya later. All for a dog that isn't walking and needed his bladder expressed physically (per the vet). Louie is home and he is peeing just fine on his own. So we still don't know why you kept him longer than we agreed. We still don't know why he wasn't tapered off prednisone for the inflammation in his back. You don't return calls. Shame on you. Avoid this place. All the care about is the bottom line. read more

This is my second time at this hospital. I swore I'd never set foot in this place again! When I was told this was the only place yesterday that would do my dogs ultrasound I really felt sick to my stomach that I had to go back here. The place was so busy. I walked my very sick dog in, instead of asking for a stretcher. I said I wasn't coming through the ER I was there specifically just to have a ultrasound and would be returning to our vet. Our vet only has the technician on Wednesdays and it was imperative to have this ultrasound to rule in or out a few things before treatment could be started. VRC said that's not how it works here. A nurse came out to try and get our dog, as if she was just being stubborn and not deathly ill. She said we will do a workup the doctor will come and speak to us. I said I'm not here for any of that I'm here for an ultrasound. The records and the doctor has already spoken to someone here. I get called back into a room. I'm told my dog shouldn't leave for the evening and is very ill (duh). They would like to keep her and it's better for her to stay there as they have 24/7 coverage. I said I realized that but I was more comfortable at my vet. I said why don't we discuss this once we have the ultrasound. They charged me for the overnight stay and the fluids and treatment they would be giving my dog in addition to the ultrasound. They also told me to leave and they would just call me with the ultrasound results. My vet said do not leave, repeat do not leave do and just wait. After the ultrasound it wasn't as dramatic as everyone thought it was going to be like finding this huge tumor. There were some irregularities and my dog was still yes I know very ill. The Doctor who I may add was quite snippy. Was actually looking at her Apple watch. You're trying to sell me your services when I'm not even going to stay there after my last visit with our other dog. You're looking at your watch. My vet accidentally called me and overheard half of this conversation. I guess I hit answer by accident. They told me they were going to start treatment for cancer even though a minute before that the cancer treatment was going to be too severe for my dog to handle. I said I needed to make a few phone calls and she said once I did let the front desk know and she'd meet me back in the room. My vet said get your dog. I'll see you at our office. My husband said get the hell out of there. I went to the front desk and told them I'd be pulling my car around and to release my dog and she would need help. I was somewhat refunded. One of the vet techs actually threw the small vial of blood that was going to be sent off to the lab at me. They asked me if I was going home or to my vet for euthanasia. I said I was going to my vet hopefully to avoid euthanasia. However choose them over this hell hole. Take your dogs anywhere but this place. Please. My first experience two years ago was a nightmare. All they wanted was to rack up bills and do tests for their benefit not my beloved dog. read more

Thank you from the bottom of my wife and my hearts!!! Our dog CiCi was taken care of and promptly underwent surgery. The Doctors, Nurses, Receptionists, everybody was amazing and friendly! We are so happy to have our girl home safe and sound! read more

My rescued lady-pug ate her friend's rawhide treat and she swallow a big piece whole. She didn't seem well, so I took her to VRC and the staff were excellent. Dr. Rotoloni patiently explained everything to me and everything worked out well. I highly recommend their service. I would hire them again if needed - hopefully I never do need to. read more

VRC - Veterinarians Near Me - Malvern, Pennsylvania

Dr. McGough was amazing. He saved us a huge headache and heartache when our dog swallowed a feminine product and we were told we'd likely need to pay $7K for a surgery. We were sent home and told to come back first thing in the morning but Dr. McGough called us immediately back in and told us he reviewed the X-rays and thought he'd be able to get the item out endoscopically - and he did! It was a fraction of the cost, no recovery time and our little guy had no idea anything had happened. read more

Went there with a critically injured puppy. They would not answer the door, even though their lights were on. We could see a woman inside. Went to a different door. Nurse said there was no doctor! She told us to go to a different hospital 15 minutes away. The puppy died en route to the 2nd hospital. read more

Had Dr. Capelle placed Charlie in a neutral (non-injurious) respite position before being repositioned for continuing surgery every 10 minutes, her incidence of getting peripheral nerve injury and compartment syndrome would be less likely. Due to Dr. Capelle's poor clinical judgment for not placing Charlie in position that prevented her from getting peripheral nerve injury along with not treating Charlie aspiration pneumonia properly, it led and contributed to her demise.Even though Dr. Capelle witnessed the incidence of Charlie developing large amounts of fluid from nares (indicating aspiration pneumonia), not only did Dr. Capelle fail to prescribe broad spectrum antibiotics immediately, but she also failed to perform step by step OG placement as illustrated by the author of the book. Had Dr. Capelle performed OG placement tube properly, Charlie's chance of having regurgitation would be diminished during surgery, hence less likely she would suffer from aspiration pneumonia which led to her tragic demise.Furthermore, I affirm by a preponderance of the evidence that Dr. Kelsey Capelle made significant errors in judgment and failure to administer antibiotic therapy when she witnessed aspiration pneumonia. She also failed to follow step by step orogastric tube placement properly when she inserted the tube. Due to all of these failures, it led to the untimely demise of Charlie.BERNADETTE T. ALISANTOSA, DVM, MPVM Charlie died because these vets tried to cover this up read more

kaleigh tomasson mutilated my friends kidnapped cat after failing to determine if he had a microchip because they deemed him aggressive. they put him under anesthesia and STILL failed to identify his chip. shame on this practice and on its entire staff. read more

Quickly diagnosed my dog's significant health condition and stabilized him. However, the ER doc took a really long time to tell me anything was wrong, and only after I overheard her tell another owner she was dealing with a "critical dog" and that's why he had to wait. I realized I was the only owner there who didn't know what was going on with my pet, and quickly put two and two together that my animal was the critical one. I wish that had been handled more sensitivity. The cardiologist that we needed was away for the week and we ended up being discharged and VRC did help with admittance to Penn and getting him seen ASAP, but in hindsight I should have gone straight to Penn. In the future, I'd skip VRC. read more

the TPLO followup visits were very efficient. I arrived at appt time both times and my dog was immediately taken for xrays and back in 3 minutes with Dr. Franczuski to review the results. Both visits were super fast and time was spent on explanations. Very impressive service and organization, All is going well after 11 weeks and I expect a full recovery of my schnug read more

Pricey but I suppose all emergency vets are. I appreciate the speedy service here. When my cat had a medical emergency, I called 2 other emergency vets and was told there was a 5+ hr wait at each. VRC said I could come right in and it would be a max 1-2 hr wait. Would recommend (and have done so to others). read more

I would give zero stars if I could. Everything about our experience was awful. We had a 4:20 pm appointment time. At 4:00 pm a woman from VRC called asking if we had the x rays. I specifically asked when making the appointment if I needed to bring the x rays with me and was told no they could get them electronically. I then was told since I had no x rays it would be $300 to get them done on site at our appointment. The visit went downhill from there. The office manager was unprofessional, extremely frustrating to deal with and uncaring. She thought saying, "I hear what you're saying" several times over and over would solve everything. The doctor was not confident in what he was saying and he didn't listen to what we were trying to tell him. $225 later we were told nothing new that we didn't already know before our visit. It was a complete waste of time and money. We will never take our dog there again. I also let our vet know that they should not be referring patients to VRC. read more

I wanted to update my review to let everyone know that Austin O'Connell, the Director of VRC, lied to my credit card company when I contested their charges! So, first VRC's Client Experience Manager lied to me by saying I would get a call back from Hannah (Practice Manager) after reviewing my case. After repeated attempts to contact Hannah, she never spoke to me. And now, the Manager of the hospital, Austin O'connell, lied to my credit card company after nobody but the horrible, arrogant doctor talked to me about my disastrous experience. Seriously, what is VRC trying to hide? Please, please, please do yourself and your pet a favor and stay far, far, far away from this place! And, if you or someone you know works there, please make sure all issues that are not dealt with internally are reported to the Pennsylvania State Board. This is the ONLY way that anything will get better. You can find many more people with similar, and/or worse experiences on the Facebook page, AnywhereButVRC! read more

Went for a cardio work up. The staff was friendly and the appointment was on time. Dr. Miller and his nurse were amazing!!! read more

This place is a nightmare!! I have been calling for days to speak to the surgeon Dr. Coggshall about a lung surgery for my dog. I have sooo many questions and I can not get a call back. He was able to sent an estimate after hours for how much I would have to pay but could not manage a call back. I would say there are many choices as far as good vets keep looking this place is terrible. Not sure who these other reviewers had but my family has had an awful experience and have moved on to someplace else. read more

Dr. Colleen Martin (oncologist), Dr. Han Chia (oral surgeon), our oncology nurse (Christie, ), and the entire VRC staff were incredible to work with from appt setting to follow-up calls when we were home. During this difficult time with a new cancer diagnosis - oral malignant melanoma - of our Remy (canine/dog), we couldn't be happier to have found such a caring team. Best of all, the whole team handled remy's fearfulness and anxiety with expertise and care. Remy is very very vet fearful/anxious. She needs sedation (dexdomitor/butorphanol) just for physical exams and vaccines typically so simple visits for most pets are highly highly stressful for Remy. At VRC, Remy received such great care beyond what we have ever received at any other vet. The CVT Jill G. coordinated with the oral surgeon so that we would be able to minimize sedation cycles for Remy so she was able to see Remy on the very first visit too. The team caught new cancer growth on our very first visit! Dr. Martin opened new doors for us and put radiation and chemo as options back on the table (we thought this wouldnt be possible due to her high fear and anxiety). The whole appointment was so well coordinated. Dr. Martin and Dr. Chia were in sync and communicated so well with each other and with me. We accomplished so much in such a short amount of time as the entire team read all our notes and history prior to the appointment and we spent the entire appt planning and discussing next steps. Cost transparency and discussion were also apart of our visit. We had planned a surgery for our following visit in light of new cancer growth three weeks out of her prior resection and Dr. Chia walked us through step by step the expected procedure, what every line of the cost of our estimate was (printed out for us), and to reach out with any questions. Our oncology nurse Christie even helped us to our car after the appointment after Remy woke up from her sedation! Remy has osteoarthritis, and is fearful of even us handling her. Remy had the smoothest recovery from her sedation, she was not hyper reactive like she typically is after recovery. She recovered so quickly too we were shocked. In summary - VRC oncology and surgery team are a patient centered team who prioritizes the patient and are top tier veterinarians, knows the latest evidence and literature, and incredibly compassionate with effective communication. The whole team is incredibly easy to reach, they have a direct line, a direct email, and I even received a direct call from Dr. Chia an hour after my appointment as I thought of a question after we left!!! I can't recommend VRC enough to family and friends, especially the oncology and surgery team. I am so grateful to have found VRC. Their fear-free handling care for remy by the WHOLE staff is unparalleled. Dr. Colleen Martin, Dr. Han Chia, Christie our oncology nurse are amazing (empathetic, INCREDIBLY experienced and knowledgeable). HIGHLY RECOMMEND for cancer treatment, oral surgery, and experienced FEAR-FREE handling of your baby!!! read more

From my point of view this hospital is expensive, but does the job. Nothing was negative until my past experience. The service was great until my Dog was put down. After the terrible process we were than greeted with a printed "sympathy" card and a lady telling us our dog is in a box with not one ounce of respect. that's it. No sympathy. My family gave this hospital THOUSANDS OF DOLLARS (from multiple years of visits) AND WE GET A PRINTED CARD AND A CALL THAT SAYS NOTHING BUT YOUR DEAD DOG IS HERE TO BE PICKED UP AND A SINGULAR COMMENT THAT WAS: "have a good weekend". No real love was given by anyone that had anything to do with reception. Their services are amazing, and the doctors are Dream workers, but this area needs to be majorly improved, because this is awful and it feels so disrespectful. read more

Dr. Miller was great. He took the time to explain to me what was going on with my furbaby and what to do going forward. The staff were friendly and courteous. read more

Every visit has been a great experience. The facility is clean, the staff are very friendly and accommodating, and the appointments are timely. VRC is best at clear, friendly, and frequent communication. read more

I took my dog here for an emergency and they were thorough, kind, and caring. I would definitely recommend anyone to take their animal here!

I am so grateful I ended up at VRC with Oscar. It was further from my home than other vets, but I kept hearing great feedback from friends and my groomer about VRC, so I went to have Oscar evaluated by Dr Franczuzski and I felt confident my little guy was in great hands. I was not disappointed and the Physical Therapy following surgery has been every bit as wonderful too. Despite Covid restrictions and meeting the doctors and staff at my car to discuss Oscar's progress, I've been provided thorough explanations and answers to my questions - every time. There is nowhere else I will take my dogs for specialized services, VRC is the best of the best. Communication read more

VRC - Oscar heading home after double luxating patella and an ACL repair surgery. - Veterinarians Near Me - Malvern, Pennsylvania

Everyone at VRC has been very friendly and helpful from the front desk to the exam room to the surgeon who preformed Jethro's procedure. They have been very compassionate and pleasant to partner with during a difficult time. The ability to get a consult for Jethro's ACL surgery and then getting the surgery next day was a blessing for us. The communication prior to the surgery and after was top notch! This was my first experience with VRC and I could not be more impressed. Dr. Coggeshall was amazing! read more

VRC - Veterinarians Near Me - Malvern, Pennsylvania

Professional vet office in Malvern with friendly caring staff! I highly recommend. Seems very popular as many were with their pets happily waiting when I visited. read more

I do not recommend VRC. I believe they are not looking out for the best interest of our pets, instead looking out for their pocket books. They will tell you your pets needs surgery (no matter what) instead of informing you of a less expensive procedure. If you suspect ACL/CCL tear you can get a custom made brace for a significant lower price about 75% less of the cost of surgery. Please visit Mypetsbrace.com instead of these rip offs. They let my dog go undiagnosed for two weeks. Sent her home with pain meds that made sick. Male emergency doctor VERY RUDE. I WILL MAKE SURE THE WORD GETS OUT AND WILL NEVER BRING ANY OF MY PETS BACK TO THEM. read more