This is a message for all local pet owners to be aware and for Animal Hospital at Thorndale to…read morereflect on... I'm not one to post on fb often but I feel this needs to be addressed. **Thorndale Animal Hospital** I am writing this message in utter devastation and fury over how my desperate call for help was treated on Friday, May 15, 2026, at 4:43 PM. Our beloved dog, Chubbs, was suffering through a terrifying seizure episode, and I felt utterly helpless as I reached out to your clinic for assistance. During my call, I was pleading for immediate help, clearly expressing the urgency of the situation. I could hear my dog in distress and asked if you could hear her too. I was assured that you could. Yet, when the receptionist returned after putting me on hold, I was met with an infuriatingly cold response: I was told to monitor her and take her to an emergency room if the seizures continued. When I begged to bring Chubbs in for immediate care, I was told that I couldn't come because your clinic would be closing at 5 PM. In that moment, my heart shattered, and rage consumed me. I was sobbing uncontrollably, struggling to understand how your clinic's closing time could possibly outweigh the urgency of my suffering dog. I could have made it there by 4:50 at the latest, yet my desperate pleas were treated as if they were nothing but an inconvenience. **my call with your clinic** Me sobbing and begging "please please let me bring Chubbs in. I don't know what to do for her and I have two young kids here. Your clinic "if she continues to seize being her to the ER (Blue Pearl in Malvern) Me "please! You are only 3 minutes away from me! Malvern is a good 20-30 minutes and it's rush hour now! I just need her to feel calmer for the ride. Please help me" Your clinic "you can't, sorry, we closing soon" Then I hung up on her. After that heart-wrenching call, we had to wait for Chubbs to calm down enough to get her into the car. Tragically, she suffered three more seizures during the ride--two in the carrier and one just as we were entering the emergency room. The sight of our precious baby being rushed away by the emergency staff, with them frantically shouting for medications and treatment permissions, will haunt me forever. I understand the severity of cluster seizures; I know that what Chubbs was experiencing was critical and there's not much your clinic could have done to prevent the outcome of her passing. But I firmly believe that her suffering could have been alleviated had we been allowed to come to your clinic, even for a moment of care. So you can give her some thing to calm her down, enough for the ride to the BluePearl ER. Instead, the last hours of her life were filled with anguish and terror--not just for her, but for my entire family, including my two young children, who were left helpless and confused. I tried to explain to you that we will be at least 30 mins away and it's also rush hour.... I am not upset because the vet couldn't save her; I am furious that we were denied even a chance to help Chubbs find some comfort. I am convinced that if the vet had allowed us to come in, those additional seizures in the car could have been prevented. The cold indifference shown during such a critical moment is absolutely unacceptable. It felt as if your clinic's schedule, you clocking out on time, you making it for what ever dinner or after work plans were prioritized over the life of a suffering animal, and that thought infuriates me even more. I urge you to reflect deeply on how your policies impact those in desperate situations. No pet owner should ever have to endure the agony of being turned away when their beloved animal is in such distress.

I brought my 10 year old cat here because I discovered a large tumor on her underbelly. They…read moresuggested surgery but they said she would need further surgeries and will eventually die if the mass is cancer. They said the surgery if anything would help keep her comfortable for the next few months or so until she passed. Not once did they tell me SHE MIGHT NOT MAKE IT THROUGH THE SURGERY! I agreed to the surgery, it's cost was $4,571.42. After the surgery I took her home, she was still groggy when I got her settled, she ate, but she seemed very uncomfortable. I gave her the prescribed pain medicine as directed by staff member, no Vet greeted me to discuss her post surgery needs. The next day she was still not coming around I thought it was the pain and I gave her more medicine. Long story short, I took her back the next day. They didn't have a clue what was wrong but suggested to put her on fluids, and do blood tests, but that would be another charge! I told them I had no more to give. They said they would only charge me for the blood tests. They make you pay first!. I picked her up and the Head Vet/Owner looked me right in the eye and said, "Leah is going to make it, but you have to follow the plan". Since they are a Hospital, but have no overnight care, they sent me home with her and told me to keep her warm. Then the Head Vet/Owner said," If she makes it through the night then bring her back tomorrow at no charge, and we will put her back on fluids." I said," you just said she was going to make it" she said," Your cat is 10 years old with potential cancer, she is having a coming out of the anesthesia. We are sending you home with a warming pad," When I went to the front desk, a nasty vet tech told me they decided not to send me home with a warming pad, just to use my space heater. I figured they knew she wouldn't make it! I took my baby girl home that night and kept her warm. Leah died that night. I brought her back as scheduled the next day. They said it would be another $296.00 for cremation. Not the Vet or the Head Vet offered any condolences to me. The office manager offered me condolences with a hug. Later that day they called me and and said the cost of Leah's cremation was comped. I figured because they knew they shouldn't have operated on a 10 year old cat with a gigantic tumor!! That Monday I got a call from the Vet, but not the Head Vet/Owner, or the Surgeon, she offered her condolences. I asked why they didn't know she wouldn't make it? She said she only does minor surgeries. Not once did the "Surgeon" that operated on Leah say she there was a chance she wouldn't make it through the surgery!!! Don't let these people touch your Older cat, dog or animal. They are incompetent and they don't care. If you say you are a hospital, then why don't you have overnight care!!! Don't let them operate on your pets!! Give me my Money back!!!! Rest In Peace Leah, I am broken hearted.

I wish I could give them a zero-star rating; unfortunately, the lowest option is one star. I feel…read morecompelled to leave this negative review because the death of my bird taught me a lesson--one I want other pet owners to heed, as the cost was far too high, and no one should have to learn this through the loss of their pet. The receptionist (an Asian-American woman) acted like a wall standing between me and the medical staff. When I asked her about medical details (such as medication) over the phone, she claimed she had no medical background; yet, when I asked to speak with someone who *did* have medical knowledge, she refused, saying, "They are very busy and don't have time." When I asked her to tell the doctor that my parrot needed lab tests (blood and droppings) before starting medication, she simply said, "That's how we treat diarrhea; no tests are needed." My parrot, Lisa, died within just a few days of falling ill. I had initially sought help at this clinic; later, when an emergency vet advised me to see an avian specialist, I was foolish enough not to follow that advice and instead contacted this clinic again. Lisa had started plucking her feathers after her mate died, and two days later, she developed watery droppings. When I spoke to the doctor at this clinic, I described the appearance of her droppings in detail because I wasn't sure if it was urine or diarrhea. The doctor neither examined the droppings in person nor ordered further lab tests (blood or fecal analysis); she simply told me to come to the clinic to pick up a nutritional supplement. Lisa died two days later! Before she passed, she was passing massive amounts of watery waste; I know she died from dehydration and an electrolyte imbalance. The medication the doctor ordered me to give Lisa had no effect whatsoever (I used medication I already had at home). After Lisa died, I asked the clinic to email me her medical records. Five days went by with no action on their part; only after I repeatedly urged them did they sluggishly send the records. I don't know why they were so careless and slow in handling this. What were they afraid of? After Lisa died, I consulted an avian specialist and showed them the medical records from both the emergency clinic and the clinic where she was treated. The specialist stated that it was highly likely Lisa had suffered from kidney disease; the watery discharge she was passing wasn't diarrhea--it was urine! However, without laboratory test results, it is extremely difficult to make a definitive diagnosis now. Lisa's death has left me heartbroken; my heartaches every day, and I still cannot stop myself from sobbing uncontrollably. I lost my beloved, cherished birds in the span of just 12 days--it was an unforgivable mistake on my part, and I am filled with profound regret. I urge all pet owners: if you ever feel that a clinic's treatment of your pet lacks logic or compassion, turn around immediately and go to another clinic--preferably to a specialist. Your pets' lives are fragile; they cannot afford to lose precious time. They can slip away in the blink of an eye, leaving you behind to suffer endless anguish.

In the beginning I could not say enough good. I needed a vet who could get me in same day for my…read morebearded dragon and they got me in within 30 minutes of me calling. Which I was and am so thankful for They took me right back, X-rays, fluids and provided me with home care! All was truly great my bearded dragon seemed to be better as they were giving me home instructions- we took her home fed her some of the dosage they recommended. Within an hour of getting home and her settling in her cage she passed away. She was sick so it very well could've been she was actively dying but I question myself if I made the right choice taking her there. They seemed very knowledgeable and kind but I just find it odd she died an hour after getting home from being in their care.

Dr Perkins has been my vet for over 30 years. I travel to see her. Very smart and doesn't recommend…read moreunnecessary testing.

They do a wonderful job caring for my dog when I go in (which is often because he's old). They…read morerefer to notes, the vets will call me back when I have questions about his meds or a diagnosis. They're great

Dr. Thomas now heads up Aardvark Animal Hospital in Lionville, PA. She and her staff are…read moreabsolutely amazing and wonderful!!! I highly recommend her for anyone with any kind of small animal! Dr. Thomas and Aardvark Animal Hospital get 5 stars in MY rating! I am moving to Ephrata, PA, and am planning to continue taking my Rottweiler, CJ, to Dr. Thomas for all his routine needs. For any emergency, I will have a back-up closer to our new home. I just love Dr. T.!!!

I can't say enough wonderful things about Dr. Thomas and her staff at Aardvark Animal Hospital. Our…read morecat lucky had been acting strange and we originally took him to our regular vet, who took two x-rays and said they thought he had a blockage but they weren't sure, then went straight to offering us a very expensive ultra sound and exploratory surgery. We didn't have that kind of money and even though we had been regulars there with our animals they said they were unable to do anything unless we could pay, so here I sat wondering what do I do to help my poor baby lucky get the care he needs.... My prayers were answered when I was refereed to Dr. Thomas, she offered us so many other options that were far less expansive and invasive and if by chance my cat needed surgery they were going to work with us on payments. She was so kind and so caring. She really cars about your fur babies and what she can do to help you and them the best way possible. I will be taking all my babies there now! She has me for life!!!

Everyone at Glenmoore Vet is SO knowledgeable and kind. From the front desk to the vet techs and…read morevets, their service has been wonderful! I recommend them very highly.

Went for a visit with 2 of my dogs with Dr. VanTilburg only one was scheduled for a physical my…read moreother dog Finn was just supposed to see a tech for heartworm test . I told the Dr my concerns about a growth on my Finn's paw. Even though my dog was not scheduled for an exam he did a biopsy of the growth and even analyzed it under a microscope and precribed an antibiotic since it thankfully turned out to be a just an infection. This office has great caring Doctors that do not gouge you. I can't recommend this office enough!

Transferred her two cats from another practice after we moved. Eagle Animal Hospital reached out to…read morethe other practice to get their records so when we brought them in, they knew their histories. The text and vets there are so nice and I am so glad we chose Eagle Animal Hospital. We later received a Welcome card in the mail signed by all the staff, which was really special and much appreciated.

Dr's Matunis and Granite are both amazing practitioners. They have been there for us with a bad…read morediagnosis for our best girl, Tara. Dr Matunis took care of her, and us until the very end. Such a person. They have both cared for all our other animals as well with such care and concern. We love it here!

We took our dog to the Downingtown location as our regular vet was out on medical leave. We knew we…read morehad to put our dog down that day as her legs had finally given out. Dr. T. was very sympathetic, caring, knowledgeable, and friendly. He explained the whole process to us and gave us as much time as we wanted with Ellie before as well as after. Couldn't have asked for a better doctor during such a hard time.

I took my 5-month-old puppy in because he was struggling to breathe. I dropped him off at 7 AM and…read morewaited around. They said it would be a little bit, but he would be next to be seen at 9 AM. I left and had not heard anything, so around 12 PM I called. They had said that no one had seen him yet, and they were very busy; surgeries are top priority, and one was running late. Understandable, but shouldn't a dog that is having trouble breathing be a top priority as well? My puppy was sitting in a crate for 6 hours, possibly longer if I hadn't gone to pick him up without a call. When I picked up the older lady at the desk was not helpful and basically said my dog was not a priority at all. They "did not have time to give me my dog's results", but they did have time to charge my card without letting me know what was going on! I called hours later to see about the results, multiple times, no answer, so i went in. When I went in, they told me he was not doing what I said, and they seemed as if they thought I was lying(who wants to lie to a vet and pay a vet bill just for fun). When you own an animal, you know that dog inside out, and my dog has never acted the way he was, and he was gasping for air. I KNOW he was doing it while in their care for 6 hours. My dog came out scared, shaking, and crying. Something is off with Banfield, and I would never leave my pet in their care again. If you care about your pet, you shouldn't either.

My dogs loved Dr. D. so much. She was wonderful with them. Our leaving had nothing to do with her,…read morebut with some of the staff. Before the new building was built, we always had a wonderful experience with the receptionist and vet tech. But now I don't see those women working there anymore, which is so sad. Not sure what happened to them. I guess they have newer staff and they can be really rude at times. The way I was spoken to at times made me feel like I was in high school all over again. Completely unprofessional. My husband and I made the tough decision to go to a new vet. Thank you, Dr. D. for always taking care of my three fur babies. We will miss you so much.

Quite wonderful and knowledgeable staff & doctors. I have taken my dogs there for years now, and…read moretheir bedside manner is very well. They speak to you with a heart yet also with their education. They'll speak normally to you instead of medical terminology. And they speak to you like a human, pet owner with an open heart, not like you're just another client. Basically, if you're looking for a vet for your pets, go here. You won't be disappointed. They accept dogs, cats, as well as exotic animals.

We have used Dr. Z for the past 18 years and he and his team have always been amazing. They answer…read moremy questions quickly and make room right away for emergencies. I highly recommend him!

Recently my 11 year old dog went from being VERY sick to better than he has been in years all due…read moreto their guidance. Highly recommend!!! Such caring people. Dr. Zuchek is friendly and explains everything well and at my level. He and his staff are caring beyond expectations. They even call just to see how my dog is doing after he has been sick--and I can tell its not just a PR tactic--its genuine and I really appreciate it. I am ALWAYS greeted with a smile (can even hear it on the phone). You can tell that the entire team is there first and foremost because they love animals and care deeply about them being happy.

I have been going to critter care for years. They always treat my dog well. They also were very…read morekind and compassionate when we were going through the illness and eventual passing of one of my other dogs.

I have always taken all my cats there for 26 years. Dr. Portugal has been amazing with all of them,…read moreincluding the ferals I brought in. She has always been spot on with their diagnoses. The staff is super friendly. Many times in the waiting room people would come from quite a distance saying they would never go anywhere else.