I've been bringing my pets here for about 2 years. They helped me to treat and ultimately put to…read morerest my 16 year old dog Ody, 15 year old cat Oscar, and my 16 year old cat Oliver last year within a few months of each other. It was fucking brutal. They were my family and my responsibility and I work from home so I was there for every moment of their decline. They helped me identify when was the right time with each of them. I can't express how valuable that certainty is after being burnt out from waking up in the middle of the night constantly to clean up vomit and struggling to get them to eat all day. I reflect on it constantly when my mind wanders but I feel reassurance instead of guilt/shame. The process was beautiful compared to previous experiences with colder, less competent vets. My only regrets are that I didn't get them on pet insurance to help better accomodate their end of life discomfort and off set the cost of their testings sooner. They reminded me about the value of pet insurance and helped me get all of my current pets onto policies through my wifes workplace benefits. The policies already saved me about a thousand already and literally the next week my dog Mochi ate something that nearly obstructed her bowels and cost us 200 instead of 800. I got a new puppy Spaetzle and they treat him like a king. The front desk folks make me feel like a celebrity when I bring him in because he's so damn cute and sweet. They even try to pronounce his name correctly despite its germanic difficulty. They even send automatic "Happy Birthday" emails for your pets. It inspired me to put them in my calendar and celebrate them. Infact its Mochis birthday today, that's why I'm writing this because I plan to try to celebrate their birthdays moving forward so I can feel less remorse and more pride in the quality of life I'm able to provide. That's the kind of change they helped me make.

We used to love this vet. However I guess things have changed since selling the practice. Women at…read morethe front desk is extremely rude and hostile especially over the phone to customers who pay a lot of money. Also, if you need an appointment same day for an issue they usually will not be able to accommodate and will refer you to a referral hospital which costs $500 just to walk through door. I need a vets office who is able to see us if needed for my pets.

I brought my 10 year old cat here because I discovered a large tumor on her underbelly. They…read moresuggested surgery but they said she would need further surgeries and will eventually die if the mass is cancer. They said the surgery if anything would help keep her comfortable for the next few months or so until she passed. Not once did they tell me SHE MIGHT NOT MAKE IT THROUGH THE SURGERY! I agreed to the surgery, it's cost was $4,571.42. After the surgery I took her home, she was still groggy when I got her settled, she ate, but she seemed very uncomfortable. I gave her the prescribed pain medicine as directed by staff member, no Vet greeted me to discuss her post surgery needs. The next day she was still not coming around I thought it was the pain and I gave her more medicine. Long story short, I took her back the next day. They didn't have a clue what was wrong but suggested to put her on fluids, and do blood tests, but that would be another charge! I told them I had no more to give. They said they would only charge me for the blood tests. They make you pay first!. I picked her up and the Head Vet/Owner looked me right in the eye and said, "Leah is going to make it, but you have to follow the plan". Since they are a Hospital, but have no overnight care, they sent me home with her and told me to keep her warm. Then the Head Vet/Owner said," If she makes it through the night then bring her back tomorrow at no charge, and we will put her back on fluids." I said," you just said she was going to make it" she said," Your cat is 10 years old with potential cancer, she is having a coming out of the anesthesia. We are sending you home with a warming pad," When I went to the front desk, a nasty vet tech told me they decided not to send me home with a warming pad, just to use my space heater. I figured they knew she wouldn't make it! I took my baby girl home that night and kept her warm. Leah died that night. I brought her back as scheduled the next day. They said it would be another $296.00 for cremation. Not the Vet or the Head Vet offered any condolences to me. The office manager offered me condolences with a hug. Later that day they called me and and said the cost of Leah's cremation was comped. I figured because they knew they shouldn't have operated on a 10 year old cat with a gigantic tumor!! That Monday I got a call from the Vet, but not the Head Vet/Owner, or the Surgeon, she offered her condolences. I asked why they didn't know she wouldn't make it? She said she only does minor surgeries. Not once did the "Surgeon" that operated on Leah say she there was a chance she wouldn't make it through the surgery!!! Don't let these people touch your Older cat, dog or animal. They are incompetent and they don't care. If you say you are a hospital, then why don't you have overnight care!!! Don't let them operate on your pets!! Give me my Money back!!!! Rest In Peace Leah, I am broken hearted.

After loosing our pet, 2 months later a puppy found his way into our hearts! However, he came with…read morea friend, tape the tapeworm. Tapey insistes on hanging around Tank's intestines for 6 months now. Thank Heaven for Dr Java and her staff for going above and beyond to help find a treatment! The manager Allie reached out to Cornell U to their vet scientists as well as the drug company to get me reimbursed for all expenses! The manager gave me her direct line and I reach out for any and all concerns along this wormy journey! I am confident they have Tanks best interest at intestines! ps- the first vet we went to refused to believe me that I still saw worms in his stool after treatment and even lost a stool sample.... never looked back

In the beginning I could not say enough good. I needed a vet who could get me in same day for my…read morebearded dragon and they got me in within 30 minutes of me calling. Which I was and am so thankful for They took me right back, X-rays, fluids and provided me with home care! All was truly great my bearded dragon seemed to be better as they were giving me home instructions- we took her home fed her some of the dosage they recommended. Within an hour of getting home and her settling in her cage she passed away. She was sick so it very well could've been she was actively dying but I question myself if I made the right choice taking her there. They seemed very knowledgeable and kind but I just find it odd she died an hour after getting home from being in their care.

Dr. Thomas is the best! Everyone from the front desk to the technicians are always so helpful and…read morekind!

Amazing. My cat was…read moreliterally dying of a blockage. They took him in immediately and saved his life. Had to keep him for a few days but called me every day to let me know how he was doing. Kinda pricey but worth every dime. A second visit for my puppy for a check up. The doctor was so nice and loving. Truly cares for all the animals she sees.

They do a wonderful job caring for my dog when I go in (which is often because he's old). They…read morerefer to notes, the vets will call me back when I have questions about his meds or a diagnosis. They're great

Went for a visit with 2 of my dogs with Dr. VanTilburg only one was scheduled for a physical my…read moreother dog Finn was just supposed to see a tech for heartworm test . I told the Dr my concerns about a growth on my Finn's paw. Even though my dog was not scheduled for an exam he did a biopsy of the growth and even analyzed it under a microscope and precribed an antibiotic since it thankfully turned out to be a just an infection. This office has great caring Doctors that do not gouge you. I can't recommend this office enough!

Been coming here for over 26 years! Wouldn't go anywhere else! Always ready to take in a sick pet…read morewhen help needed asap. Have taken care of all of our 10 rescued dogs over the years. And always with their love of one's pets. And front office staff is exceptional

Transferred her two cats from another practice after we moved. Eagle Animal Hospital reached out to…read morethe other practice to get their records so when we brought them in, they knew their histories. The text and vets there are so nice and I am so glad we chose Eagle Animal Hospital. We later received a Welcome card in the mail signed by all the staff, which was really special and much appreciated.

Dr's Matunis and Granite are both amazing practitioners. They have been there for us with a bad…read morediagnosis for our best girl, Tara. Dr Matunis took care of her, and us until the very end. Such a person. They have both cared for all our other animals as well with such care and concern. We love it here!

***The 1-Star Rating is strictly because of the telephone system that they have and IS NOT in…read morerelation to the care****. (The care is 4*, only because I always feel that they are trying to upsell me when I come in.) Trying to call to make an appointment or to talk to someone at the facility is harder than birthing a Volkswagen. I have tried calling to make an appointment for my dog for over 5 weeks. Yes, I can leave a message, but I shouldn't have to. My job is such that we would be playing phone tag all day. I have seriously thought of changing vets because of this. Don't tell me to go online to make an appointment - I want to CALL and chat with someone. I see understand that there are busy phone times in the day, but NOT all day long. Very frustrating.

Have now switched to drop off appointments, kept my dog for 4 hours for shots and a nail trim and…read moreapparently a comprehensive exam but the vet never spoke to me at all. not really impressed with this change, just really over complicates a simple appointment.

My dogs loved Dr. D. so much. She was wonderful with them. Our leaving had nothing to do with her,…read morebut with some of the staff. Before the new building was built, we always had a wonderful experience with the receptionist and vet tech. But now I don't see those women working there anymore, which is so sad. Not sure what happened to them. I guess they have newer staff and they can be really rude at times. The way I was spoken to at times made me feel like I was in high school all over again. Completely unprofessional. My husband and I made the tough decision to go to a new vet. Thank you, Dr. D. for always taking care of my three fur babies. We will miss you so much.

Quite wonderful and knowledgeable staff & doctors. I have taken my dogs there for years now, and…read moretheir bedside manner is very well. They speak to you with a heart yet also with their education. They'll speak normally to you instead of medical terminology. And they speak to you like a human, pet owner with an open heart, not like you're just another client. Basically, if you're looking for a vet for your pets, go here. You won't be disappointed. They accept dogs, cats, as well as exotic animals.

We have used Dr. Z for the past 18 years and he and his team have always been amazing. They answer…read moremy questions quickly and make room right away for emergencies. I highly recommend him!

Recently my 11 year old dog went from being VERY sick to better than he has been in years all due…read moreto their guidance. Highly recommend!!! Such caring people. Dr. Zuchek is friendly and explains everything well and at my level. He and his staff are caring beyond expectations. They even call just to see how my dog is doing after he has been sick--and I can tell its not just a PR tactic--its genuine and I really appreciate it. I am ALWAYS greeted with a smile (can even hear it on the phone). You can tell that the entire team is there first and foremost because they love animals and care deeply about them being happy.

I have always taken all my cats there for 26 years. Dr. Portugal has been amazing with all of them,…read moreincluding the ferals I brought in. She has always been spot on with their diagnoses. The staff is super friendly. Many times in the waiting room people would come from quite a distance saying they would never go anywhere else.

We adopted the Vets dog from here. she neglected him and never had his teeth cleaned or fixed. she…read morejoked that "the cobbers kids have no shoes". He was overgrown and matted. he's much happier here with us, but seeing how poorly she took care of her own pets, I would not go there!