This is a message for all local pet owners to be aware and for Animal Hospital at Thorndale to…read morereflect on... I'm not one to post on fb often but I feel this needs to be addressed. **Thorndale Animal Hospital** I am writing this message in utter devastation and fury over how my desperate call for help was treated on Friday, May 15, 2026, at 4:43 PM. Our beloved dog, Chubbs, was suffering through a terrifying seizure episode, and I felt utterly helpless as I reached out to your clinic for assistance. During my call, I was pleading for immediate help, clearly expressing the urgency of the situation. I could hear my dog in distress and asked if you could hear her too. I was assured that you could. Yet, when the receptionist returned after putting me on hold, I was met with an infuriatingly cold response: I was told to monitor her and take her to an emergency room if the seizures continued. When I begged to bring Chubbs in for immediate care, I was told that I couldn't come because your clinic would be closing at 5 PM. In that moment, my heart shattered, and rage consumed me. I was sobbing uncontrollably, struggling to understand how your clinic's closing time could possibly outweigh the urgency of my suffering dog. I could have made it there by 4:50 at the latest, yet my desperate pleas were treated as if they were nothing but an inconvenience. **my call with your clinic** Me sobbing and begging "please please let me bring Chubbs in. I don't know what to do for her and I have two young kids here. Your clinic "if she continues to seize being her to the ER (Blue Pearl in Malvern) Me "please! You are only 3 minutes away from me! Malvern is a good 20-30 minutes and it's rush hour now! I just need her to feel calmer for the ride. Please help me" Your clinic "you can't, sorry, we closing soon" Then I hung up on her. After that heart-wrenching call, we had to wait for Chubbs to calm down enough to get her into the car. Tragically, she suffered three more seizures during the ride--two in the carrier and one just as we were entering the emergency room. The sight of our precious baby being rushed away by the emergency staff, with them frantically shouting for medications and treatment permissions, will haunt me forever. I understand the severity of cluster seizures; I know that what Chubbs was experiencing was critical and there's not much your clinic could have done to prevent the outcome of her passing. But I firmly believe that her suffering could have been alleviated had we been allowed to come to your clinic, even for a moment of care. So you can give her some thing to calm her down, enough for the ride to the BluePearl ER. Instead, the last hours of her life were filled with anguish and terror--not just for her, but for my entire family, including my two young children, who were left helpless and confused. I tried to explain to you that we will be at least 30 mins away and it's also rush hour.... I am not upset because the vet couldn't save her; I am furious that we were denied even a chance to help Chubbs find some comfort. I am convinced that if the vet had allowed us to come in, those additional seizures in the car could have been prevented. The cold indifference shown during such a critical moment is absolutely unacceptable. It felt as if your clinic's schedule, you clocking out on time, you making it for what ever dinner or after work plans were prioritized over the life of a suffering animal, and that thought infuriates me even more. I urge you to reflect deeply on how your policies impact those in desperate situations. No pet owner should ever have to endure the agony of being turned away when their beloved animal is in such distress.

The worst "Customer Service" experience of my life! We went there about 20 years, but were finding…read morethem to be a bit pricey, so in March 2026, I asked basically this question on a Downingtown Facebook page "Any recommendations for a Vet in Downingtown, and not the Animal Hospital at Thorndale. Thanks." That is all I said. I didn't say they were pricey, incompetent or anything else. Just a simple query. We decided to keep our check-up appointment for our English Labrador Retriever in early May 2026 b/c they are close by, we know them, trusted them and they had our dog's records. My husband took off an afternoon of work to go with me b/c we have a big Labrador Retriever and he is a handful. We were in the exam room waiting for the Vet to come in when some very snotty young woman named Allie came in and said she was "The Practice Manager" and read me my Facebook post from March back to me, like I was in grade school. She was rude, accusatory and had a real attitude problem. She said "they were surprised we were back, after my Facebook post and she takes her job seriously" and asked what our problem with them was. I said they skewed pricey. She said they would recommend "lower priced Vet options" and subsequently lectured me in a very condescending manner on all of the costs a Vet's office has. No shit Sherlock. Next, she refused to have my Labrador seen there. My husband was absolutely livid in 2 minutes and walked out with the dog. My husband is literally the nicest man in the world and a well known and very highly respected Marshallton BoyScout Troop leader for 12 years. It takes a A LOT to piss him off. I stayed and was beyond outraged and I wondered why that stupid, snotty, rude young woman didn't call us before we trucked in there with our dog to tell us they wouldn't treat our dog. I am a 57 year old corporate lawyer and it was absolutely the WORST CUSTOMER SERVICE EXPERIENCE OF MY LIFE!!!!!!!! Sadly, they had provided excellent veterinary care for 2 of our dogs for about 20 years prior to this horrific experience! Very sad ending to a 20 year relationship. My own mother (she was a very well respected and well known private Golden Retriever breeder in Chester County for many years) sold the founding veterinarian practice manager (Dr. Joan Yarnell) a Golden Retriever back in the day. Such a shame....

In the beginning I could not say enough good. I needed a vet who could get me in same day for my…read morebearded dragon and they got me in within 30 minutes of me calling. Which I was and am so thankful for They took me right back, X-rays, fluids and provided me with home care! All was truly great my bearded dragon seemed to be better as they were giving me home instructions- we took her home fed her some of the dosage they recommended. Within an hour of getting home and her settling in her cage she passed away. She was sick so it very well could've been she was actively dying but I question myself if I made the right choice taking her there. They seemed very knowledgeable and kind but I just find it odd she died an hour after getting home from being in their care.

Dr. Thomas is the best! Everyone from the front desk to the technicians are always so helpful and…read morekind!

Dr Perkins has been my vet for over 30 years. I travel to see her. Very smart and doesn't recommend…read moreunnecessary testing.

They do a wonderful job caring for my dog when I go in (which is often because he's old). They…read morerefer to notes, the vets will call me back when I have questions about his meds or a diagnosis. They're great

Went for a visit with 2 of my dogs with Dr. VanTilburg only one was scheduled for a physical my…read moreother dog Finn was just supposed to see a tech for heartworm test . I told the Dr my concerns about a growth on my Finn's paw. Even though my dog was not scheduled for an exam he did a biopsy of the growth and even analyzed it under a microscope and precribed an antibiotic since it thankfully turned out to be a just an infection. This office has great caring Doctors that do not gouge you. I can't recommend this office enough!

Been coming here for over 26 years! Wouldn't go anywhere else! Always ready to take in a sick pet…read morewhen help needed asap. Have taken care of all of our 10 rescued dogs over the years. And always with their love of one's pets. And front office staff is exceptional

Have only been there twice but each time the staff was excellent. Very caring and detailed. My…read morefirst time was during covid where I took in an adolescent feral cat. I sort of scheduled in advance due to the feral aspect. Once I captured the feral, they saw me right away where they neutered and treated him for all things feral (worms and such). I brough the cat back to recover in my garage but he ended up moving in and became part of our family The other occasion was my cat Ike was seemingly dying. He ultimately did but Dr Matunis did everything possible in the meantime. We live close by so they cared for Ike until my wife and I could be with Ike at the time. A week or so later we received a condolence card hand signed by the entire staff, even those not on schedule during the event. NIce touch and they waited the appropriate amount of time. We will be returning again, but hopefully under better circumstances. Thanks to the Eagle Animal hospital team.

Transferred her two cats from another practice after we moved. Eagle Animal Hospital reached out to…read morethe other practice to get their records so when we brought them in, they knew their histories. The text and vets there are so nice and I am so glad we chose Eagle Animal Hospital. We later received a Welcome card in the mail signed by all the staff, which was really special and much appreciated.

We took our dog to the Downingtown location as our regular vet was out on medical leave. We knew we…read morehad to put our dog down that day as her legs had finally given out. Dr. T. was very sympathetic, caring, knowledgeable, and friendly. He explained the whole process to us and gave us as much time as we wanted with Ellie before as well as after. Couldn't have asked for a better doctor during such a hard time.

I took my 5-month-old puppy in because he was struggling to breathe. I dropped him off at 7 AM and…read morewaited around. They said it would be a little bit, but he would be next to be seen at 9 AM. I left and had not heard anything, so around 12 PM I called. They had said that no one had seen him yet, and they were very busy; surgeries are top priority, and one was running late. Understandable, but shouldn't a dog that is having trouble breathing be a top priority as well? My puppy was sitting in a crate for 6 hours, possibly longer if I hadn't gone to pick him up without a call. When I picked up the older lady at the desk was not helpful and basically said my dog was not a priority at all. They "did not have time to give me my dog's results", but they did have time to charge my card without letting me know what was going on! I called hours later to see about the results, multiple times, no answer, so i went in. When I went in, they told me he was not doing what I said, and they seemed as if they thought I was lying(who wants to lie to a vet and pay a vet bill just for fun). When you own an animal, you know that dog inside out, and my dog has never acted the way he was, and he was gasping for air. I KNOW he was doing it while in their care for 6 hours. My dog came out scared, shaking, and crying. Something is off with Banfield, and I would never leave my pet in their care again. If you care about your pet, you shouldn't either.

My dogs loved Dr. D. so much. She was wonderful with them. Our leaving had nothing to do with her,…read morebut with some of the staff. Before the new building was built, we always had a wonderful experience with the receptionist and vet tech. But now I don't see those women working there anymore, which is so sad. Not sure what happened to them. I guess they have newer staff and they can be really rude at times. The way I was spoken to at times made me feel like I was in high school all over again. Completely unprofessional. My husband and I made the tough decision to go to a new vet. Thank you, Dr. D. for always taking care of my three fur babies. We will miss you so much.

Quite wonderful and knowledgeable staff & doctors. I have taken my dogs there for years now, and…read moretheir bedside manner is very well. They speak to you with a heart yet also with their education. They'll speak normally to you instead of medical terminology. And they speak to you like a human, pet owner with an open heart, not like you're just another client. Basically, if you're looking for a vet for your pets, go here. You won't be disappointed. They accept dogs, cats, as well as exotic animals.

We have used Dr. Z for the past 18 years and he and his team have always been amazing. They answer…read moremy questions quickly and make room right away for emergencies. I highly recommend him!

Recently my 11 year old dog went from being VERY sick to better than he has been in years all due…read moreto their guidance. Highly recommend!!! Such caring people. Dr. Zuchek is friendly and explains everything well and at my level. He and his staff are caring beyond expectations. They even call just to see how my dog is doing after he has been sick--and I can tell its not just a PR tactic--its genuine and I really appreciate it. I am ALWAYS greeted with a smile (can even hear it on the phone). You can tell that the entire team is there first and foremost because they love animals and care deeply about them being happy.