We would not recommend Vrbo. They listed a property as having onsite parking and being luxury. It was neither. There was no onsite parking and it could not be described as luxury. Nothing worked, including the heating) and the finish was cheap. It was a hardship to stay, and we moved to an hotel. Vrbo has not refunded their fee and continue to list the property, despite our complaints. Sandy and Arnold Segal read more

The property owner canceled 24 hrs prior to our arrival. VRBO helped us book with another property. Then the first owner spontaneous takes back the cancelation. VRBO told us to stay at the first property and they would help with a refund at the second property. Everytime you call VRBO you get someone new and they ask for something else. We have spend more than 20 hrs on this, and there has been no refund. Today we received a harsh email saying they will no longer talk to us about this and "they have given their final word, and will reject any further emails." They asked us for any e-mail we send and they have never given us a straight answer about anything. read more

I've been using VRBO (Homeaway) for years. It's always been good until I've had an issue. The property (3 bedrooms) and the listing (4 bedrooms) didn't match. The property was filthy, AC didn't work (Vegas in August), and the sewer came up from the baths every time we flushed the toilet. The host was nasty and hostile. We ended up booking a place on Airbnb that cost the same but was perfect for my family and me. VRBO support was terrible and wouldn't transfer me to another property, even though I took pictures and showed them that it's a three-bedroom house on the title. They claimed that the tiny closet was the 4th bedroom. They also said that I should contact the owner about the other issues. I told them I was not going to spend our three days vacation inspecting his house and accommodate contractors to work during our stay. What a joke of a company. I'm done with VRBO. read more

See all

Fees is just as much as the rental, Airbnb is way better as far as saving money. If you see a property on vrbo that same property may be listed on Airbnb with out the hidden fees read more

Absolutely awful! The customer service is incredibly unhelpful, as an owner I would not recommend this to anyone ever. I've tried to ask them to even cancel my account to stop all the sh**t they've been doing to me and they stopped answering. thinking of suing them read more

This review is for the current VRBO site, not a specific property address. I'm an owner trying to list my property on VRBO. I've been listing my property on Airbnb for several years and that has been profitable. I decided to widen my reach and list on VRBO. They offer a service that allows an owner to easily transfer their Airbnb listing to VRBO and sync the calendars. I thought to give this a try. Wow, what a waste of time and frustration this has been. I've spent about 2 hours on the phone or chat with support 3 times. My Airbnb listing was transferred but it still needs a lot of work to get it to be the same. I spent about 2 hours working on the VRBO listing. I synced my calendars but it's not right. So I made the VRBO calendar manually and will sync the calendars manually. My listing is still not visible on VRBO, I don't know why, and support cannot give me an answer either. This has been an incredibly frustrating and amateurish process with VRBO. Airbnb is much more professional and smoother. I can't believe VRBO is like this, especially after being acquired by Expedia. Wow. What a waste of my time. read more

Recently I tried to book with VRBO and keep in mind I have used them multiple times and always have a great review from all the host. Well for some reason in 2024 this company perhaps has gotten so big that is does not know which host have asked it to remove their listing and once I was confirmed the host msg me stating that VRBO was not supposed to list them. After that cancellation I gave VRBO another shot to make it up and booked another listing with in 5 mins of the last one. Suddenly the new other host also canceled me as well, stating they have some kind of National Emergency all the while were was not such thing, and it was only a lie to get me to agree or kick the can down the road. Wow talk about getting to big for your own good. SMH! I would dismissing using them if you ever want a serious company go with SUPER.com, they are the real deal! read more

See all

There should be negative or zero stars for scam sites! Before making a reservation the vrbo listing claimed that there was free cancellation till September 2nd (current date being July 10). So we go ahead and make reservations. As soon as we make reservations, we get an email that claims that currently paid amount is non-refundable!! Avoid vrbo at all costs!! read more

Beware of VRBO listings! The listing and pictures were very misleading. We spoke with VRBO and were told to speak with owner who agreed to refund us 20% of the funds he received. We then got in contact with VRBO and requested that they refund us 20% of the balance since we relied on the description and pictures that they posted on their site. We were promised a return call from management four times but it never happened. Their rep, Rea, requested we send the photos with all the issues and a specialist would look at them and get back to us; didn't happen. I told one rep I didn't think VRBO cared about the customer and then asked her name and she immediately hung up. The bottom line is once they get your money, they're done with you. read more

I flew down to enjoy my family for the first time in five years. It was an absolutely beautiful home with great space to accommodate my family until we got there and we all tried to enjoy a family movie but felt completely miserable with how warm the house was and when trying to lower the air we were unable to do to the thermostat having a lock on it that we were unable to access. We were all headed out the door to spend the day at the water park the day before our check out when a woman coming to clean the home showed up to the house...she said she thought we had check-out today, we then told her our check-out was for Sunday which was the following day and that was that ... then I immediately was contacted by the owner of the home. The host stated we needed to get out of her f****** house and that she was going to bring her posse to remove us. I was shocked, I told her I rented the house from the 27-30th. She then said she changed the days of the rental 2 days before I flew in when I booked over a month in advance. I never acknowledged this!! I have my original receipt that shows I booked the correct day and even the police said I have every right to stay but after being threatened by the host and her posse, I gathered all my grandkids and left. This was supposed to be an amazing family vacation with my grandkids that turned into a nightmare. This host is very unprofessional. I would not recommend this place please beware she will change your booking dates. Vrbo can't do anything to help you!! read more

I tried to list my property and it was very complex. After never publishing the listing some called that was very friendly and helpful. I had to call again due to an issue with getting the bank details set up. The representative couldn't find the answer and I was waiting patiently and suddenly she disconnected the call and never attempted to call back. I called back and was on hold for over an hour and no one ever did respond. This company is likely a scam!!!! read more

I thought Airbnb was bad. Then I booked with VRBO. I have had my share of not-so-great experiences with Airbnb but in the end, they always came through, although you have to spend hours on phone with them. VRBO seems 1000 times worse than Airbnb. We booked a vacation rental in Hawaii using VRBO and were eagerly looking forward to it. Once we checked in the house was in a horrible condition. It looked as if it was not cleaned between guests. There were roaches in dishwasher, hair on the floor, unflushed toilet paper, food particles all over the countertop, unclean/used towels. We immediately alerted the host and VRBO. We sent 30+ photos and videos of roach sightings. I was communicating with the host via VRBO chat so I can have record of everything. The host agreed that their regular cleaners were out of town and she doesn't know if the temp cleaners did the cleaning or not. The host said that she can't schedule the cleaners until the next one or two days. We refused with that resolution as we didn't want to stay in a dirty house. VRBO said that they would provide alternative accommodation until the house gets cleaned. The host agreed to change the reservation to start on the next day so we don't be charged for that one night we can't stay. We left the keys inside the home and left the house waiting for VRBO to send us alternative accommodation details. We waited for couple of hours and had to call back as it was almost close to 10 PM. Keep in mind that we left the keys inside the house and at this point we don't have the keys to the vacation home anymore. We called VRBO again to see what happened to our alternative accommodation. The new agent we spoke to says that what was told to me was not the standard procedure. They said that the VRBO has to confirm with the host regarding the 1-night refund. We told the agent that the host agreed to it on the chat and the previous agent told us they will find us alternative accommodation. The new agent refused to do anything as she was trying to contact the host to get 1 night cancellation confirmation. It was past midnight where the host lives so the host didn't respond. By this time, it was almost midnight where we were. The agent kept telling me that we can't get alternate accommodation. We informed the agent that we don't even have the keys to get it. At this point the agent said that VRBO can't provide alternative accommodation but can reimburse us for up to $150 and that we have to make our own booking. We were in Hawaii and there was absolutely nothing available for under $1000 a night. I don't understand how VRBO can leave their customers stranded in the middle of the night. It is ridiculous that they offered $150 in the first place. What makes it worse that it came with so many conditions that it is impossible to get that $150. The requirements were that I need to book with Expedia or Hotels.com or directly with the hotel. If I found accommodation on any other 3rd party website or any of the credit card portals, then they wouldn't reimburse $150. It is beyond my comprehension how VRBO is still in business. We ended up cancelling the accommodation as the host couldn't promise the house would be cleaned in a timely manner as their regular cleaners were out of town. VRBO refused to help as they said that the host agreed to clean the house "at some point" during our stay. VRBO also said that they require proof of multiple roach sightings to consider the home unsanitary. I was only able to send 6 different roach sighting videos as every time I open a cabinet door or dishwasher, roaches run so fast that it's impossible to catch them on video. Apparently 6 sightings is not enough proof. Since the listing was cancelled, I can't even write a review. I got all of my money back as the host agreed to cancel but we lost almost 1 whole day in our 10-day vacation and also had to spend ~5x the original amount to find last minute accommodation. I know there is nothing I can do now but just wanted to rant somewhere. read more

For a recent trip, as many times in the past I utilized Hotels.com to do a cost comparison. Now that Hotels.com, Expedia and VRBO are all under one umbrella I ended up on VRBO. For those that don't to read the whole story let me just say what VRBO let a fraud rental on their site, in the end standing in Miami I had to turn around and book 2 hotel rooms to cover my party. After I filed my request for refund and complaint I was told the extra $100 dollars it cost to book the day of was my problem. "VRBO do not offer any additional reimbursement for one night bookings" "No I can not escalate your request". "I can assure you the listing is not longer being allowed on VRBO" ....... What they mean is thanks for catching this scam but yeah you are out of luck. So apparently you have get scammed for multiple nights before they admit their short fall. I will never use Expedia, Hotels.com or VRBO ever again, this is a ridiculous practice to have in place......... scam, theft whatever you want to call it... VRBO you're a joke. $100 dollars isn't the issue, the issue was the principal that you missed something in your host verification process and wouldn't own it......... I had to pay for your screw up and that's the bigger issue. At least make the customer think you care in some way. The Long Version! In May of 2024 I booked a one night stay in Miami for a football game. All the way up to our reservation I received constant communications about my booking. How to Check in and how to reach the host. As of 4 hours before check in I still had not received any check in information. After my attempt to reach the host was answered with " wrong number" I contacted VRBO. VRBO said all the right things and "reached out to the host" but I was assured there was not issue. "Call us when you get to the location if there is still an issue. An hour after the check in time I arrived at the location to be greeted by a nice lady who informed me......... "I bought this house a few months ago and its not listed on VRBO". Now 4 hours from home, headed to an NFL Game I contact VRBO again. I had to start the whole story over again because the previous Reference number had been closed out. I am basically told they will " have to investigate". They again attempted to contact the host and had the same number I tried......oh wait "wrong Number". After the weekend I reached out to VRBO who again........... I had to start the whole story over again because the previous Reference number had been closed out. Three days later I get an email that states my initial fees were being refunded since my reservation was "cancelled". Thus my call that is outlined in the first paragraph above. Expedia/VRBO/Hotels.com have lost my business and I will make sure any opportunity I have to keep people from using them I will. read more

VRBO is the very worst and terrible at customer service. Their hosts make up stories. Same issue... cancel at last minute now three times on VRBO in the past 12 months!! VRBO host canceled after I paid in full. The cancelation was made 7 days before check in. The app did not notify me of cancelation. Owner of property stated" Cancel because one of his associates incorrectly listed home. Booking was made in July 2023 and paid for in July and November. 2023. Owner sat on my money for 6 months and then refunded it. He took the interest. Imagine he does this with 10 people... he sits on $20,000 making interest! VRBO told me they have their critical care team working to find me a similar house at similar/ same cost.... Travel starts in 24 hours and I am still waiting for a call back. They have ZERO customer service or care. read more

Worst vacation rental platform. Use anything else. Hosts hate it, guests get screwed. Hostile and utterly incompetent customer support. Avoid at all costs read more

We rented this house called "beauty with a pool " in Corpus Christi, Texas, they deleted my review off their page so it didn't ruin their reputation. Anyways, here's my review that I saved incase it did get deleted. We rented this house thinking we were going to get a nice and peaceful vacation. As the days went on at this house we realized that this house was not very clean. The description of the property said it was newly renovated but that is not the case. If it was newly renovated their water damage on their shelf system and base boards would have been fixed. There was mold in the bathroom in the hallway, the baseboards in that bathroom looked like they were never cleaned, and the pool seemed to have a leak in it so we barely used it because the eater was low. There was a lightswitch in the hallway that has a faulty wire or something because i got shocked by it a couple of times. My parents friend that was with us cut her ankle on the jagged and unleveled concrete im the backyard. The front bedroom at the front of the house had a loose outlet panel that is completely unsafe, and in that same bedroom the bed was absolutely disgusting. It was completely stained and looked like it came out of the garbage. If i had noticed the first day of our stay i would have contacted the owners immediately and would have required a new mattress. The owners also kept pestering us about a package that was missing that we had no idea about, we finally ended up finding it in the closet in the hallway. Because of this search for the package the owners asked if they could come a search for it while we werent there, we did not say yes as we were gone for the day but it seemed like they had tried to enter the premises anyways as the lockbox was open read more

See all

POSTED on VRBO The Palms Resort Myrtle Beach, SC Beautiful Oceanfront 3 Bedroom Condo 102 main tower. LIE! First and foremost I want to specify that this review is not for the Palms Resort. It is for this room that is located in the Palms. I am only posting this exact review because when I tried to post this review after my stay VRBO has made me change it 5 times because I gave them a 1. The room is located in the first tower of the palms it is 102. It overlooks the Swimming pool which can be noisy at times however the view is nice. That is the best thing I can say about this place. First of all I booked this through the Vrbo app and this is the first nightmare I have ever had with Vrbo. When you book this room through Vrbo you are you are out of luck. You will have no one to meet your needs unless you have someone such as I did step up and help. However, don't count on it. I paid $391 a night for this room that looked like it came out of the projects in Richmond Virginia. There was no one to call to complain about this room. All of your information will come from the palms. The owner, being the coward that he is, lets the palms do all his dirty work for him. This is how your communication will go if you have a problem, and you will, with this room. The only number to call is the palms resort number. A very nice operator on the other end will look and see that you booked this room through VRBO and tell you "I am so sorry but all the problems with this room will have to be dealt with VRBO" which then circles back to contact the palms and you have no way to contact the owner. The owner has been asked many times to fix these horrible things that are wrong with this condo. I'm not even going to begin to list them I'm just going to post pictures if I'm able to but he is trying to sell the place and refuses to repair but still rents out and charges double of what that room was listed for on the day we arrived. This is a max $200/night room because it is a POS. Because this was such a huge injustice to a guest at this resort, The Palms made it right. They moved us to 1601, beautiful and showed me 2 other condos that were updated and lovely to prove this owner and his junk property is not their standard. Is there not an HOA? I will NEVER use VRBO again. Look for my reviews on this resort, The Palms room 1601 with google and trip advisor. read more

See all

I've been a user for our Maui property for the last nine years. In the beginning VRBO was a great site for guests wanting to travel to Maui. Since being purchased by Expedia, the quality of the site has really gone downhill. Today I received a VRBO request from a potential guest for 16 days (a $5,000+ booking) where the guest received an error in trying to leave a deposit for my unit. Obviously I was very disappointed as VRBO blocks off email addresses and telephone numbers so I could not communicate with them other than by going through the site. I told them to please be patient but they ended up booking another unit. I called up VRBO and received an operator saying they have had some glitches and our working on it. Does this replace my $5000 booking? No! I hope they get their act together soon!! read more

BEWARE! THEY ARE SCAM ARTIST! -DON'T BOOK HERE -ALL BOOKING PLATFORMS! Hermann Josef, (Bahamas Vacation Club) is a SCAM ARTIST. If you Airbnb at Butterfly Cottage at Viking Hill,Nassau, Bahamas you will not get what you paid for. The room looks nothing like the pictures, they are scamming people out of their money. I flew 5 hours and 30minutes to come to find the Airbnb I booked is not the same as the pictures. They took someone else's pictures from the internet. Firstly, the host representative Rosie/Rosia tried to give me a room I did not book and tried to con-artist me, then took me to the room I booked with the balcony, but still it looked nothing like the pictures, then she had the nerve to ask me for $100 deposit, when I already paid for the Airbnb in advance, I know for a fact that is against Airbnb policy. I reached out to the Hermann Josef and let him know that he's running a SCAM and then he lied and said he did know that his Airbnb was not the same as the pictures, acted like he did not know that it was a SCAM and he had a false advertisement on his profile. I reported this to Airbnb and asked them to file a claim against them for false advertisement, but nothing is being done about this. People should get what they paid for by the exact listing they see, not false advertised misleading pictures or information. Airbnb needs to put a stop to false advertising on their platform and ban anyone who is reported for breaking this policy. This is a list of other safety hazards and safety issues that went on at Butterfly Cottage at Viking Hill. BEWARE! DO NOT BOOK HERE UNLESS YOU WANT TO BE SCAMMED OUT YOUR MONEY To summarize my grievances: 1. False Advertising: The room I booked did not resemble the pictures posted on the listing. It was a blatant misrepresentation, and it is evident that the host intentionally used images from the internet to deceive potential guests. 2. Unlawful Deposit Request: Rosie/Rosia insisted on a $100 cash deposit, a direct violation of Airbnb policy. This not only caused unnecessary delays but also left me feeling deceived and frustrated. 3. Safety Hazards: Beyond the misleading pictures, the Butterfly Cottage at Viking Hill presented various safety concerns, including a major water leak, inadequate bedding leading to discomfort, and poorly maintained glass sliding doors causing disturbances during the night. I reported these issues to Airbnb, urging swift action against false advertising and safety hazards on your platform. Regrettably, my concerns seem to have fallen on deaf ears, and no action has been taken against Hermann Josef or Butterfly Cottage at Viking Hill. I implore you to consider the severity of this situation and take immediate action to rectify the harm caused to unsuspecting guests. It is crucial for Airbnb to maintain its commitment to providing accurate information and ensuring the safety and satisfaction of its users. Airbnb Need To Investigate: - Investigate the false advertising and safety hazards reported at Butterfly Cottage at Viking Hill. - Enforce appropriate consequences, such as suspending the host's account, to deter future misconduct. - Strengthen measures to prevent and promptly address false advertising and safety issues across the platform. Your swift and decisive action in this matter will not only restore my faith in Airbnb but also contribute to the overall trust and safety of the community. I believe that by addressing these concerns promptly, Airbnb can maintain its reputation as a reliable and responsible platform for travelers worldwide. Airbnb - is not protecting its customers against SCAMS read more

See all

Apartment rebred was fine, missing basic equipment like a dish drying rack and pans for the oven. Experience was awful though. Someone else arrived on the second day looking for the key in the lockbox, saying they also had a reservation. Turns out the apartment we rented through BRBO belongs to an agency that seems to go through a second agency that in turn goes through VRBO--three agencies!! The supposed owner did not respond when I tried to be in touch with them earlier, despite accepting a live chat request. So, not helpful when trying to urgently sort out why someone else was trying to get in to our rental and whether our group of three generations spanning from 4 years old to 87 was safe, whether we would have to move, etc. After a couple of hours with Vrbo we supposedly had it resolved. The next day someone tried to get in again. And someone else came with bags to "collect the linen" because we were "supposed to be checking out" (we actually had a few days left on the reservation). When I tried to contact VRBO they did not respond this time. The intermediary agency said they could do nothing and to contact the owner directly. No one took accountability or responsibility for the apartment, we felt pretty hung out to dry. It cast a huge shadow on a very special transatlantic and transchannel trip to introduce grandparents and grandkids, as we were left wondering if someone would enter the apartment and whether our belongings (or us!) were safe and if we'd have to leave. Not to mention we were unsure whether we could leave the apartment for outings or meals or anything! Not what anyone should have to deal with on any sort of stay. We were very unimpressed with the experience and VRBO and Belvilla and CheckMyGuest. Do NOT recommend this apartment or renting from any of the aforementioned companies. read more

Just had a horrible experience with VRBO. Booked in Lisbon, Portugal months back. Since then the property listing has been removed from VRBO. The host will not respond...totally ghosting us. Called VRBO and after many, many hours on the phone over several months they will not assist us. Agents have a script they use and do not actually address your concerns no matter how many times you ask questions. So we have to look for new accommodations at the last minute and VRBO will not NOT REFUND OUR MONEY. I view this as assisting the owner in committing fraud. VRBO watches out for the owners/managers, not for the individuals that rent. BEWARE!! Would give a zero rating but this was not an option. read more

We arrived in Maui at 11 pm excited for our stay in a VRBO condo. I had received an email entitled "Keys for your stay" and assumed we were good to go with the information for entry to the property. Through either the owner's or VRBO's error, there was no document attached. We messaged the owner for an hour to no avail before reaching out to VRBO support. After being placed on hold several times and having our call dropped, we were sent an email telling us to book another property on Expedia or VRBO. By this time it was after midnight and there were no properties available. We called back and were placed on hold again and then dropped. After this we received an email telling us to "self lodge." What does this even mean? After calling 20 hotels we found a room at the Courtyard for $700 and have been told we will not be receiving a refund. Unbelievable! This was my first and last time using VRBO! read more

We booked a reservation and decided to cancel within a day. Their customer service said that this property came from another site, which I don't understand since it was on the VRBO site and there was no reference to any other site. I read the cancellation policy carefully and it did not say that the property was being booked from a different platform and that I would need owner approval for a cancellation I had every right to make according to VRBO. The cancellation policy gave us months to cancel with a 100% refund. That's what the cancellation policy said and that's what should happen. Instead, I can't cancel unless the owner approves it and I'm still waiting for that approval. Unbelievable. Clearly the cancellation policy that VRBO states on the property page was a lie. It's never been so difficult to cancel. With so many other great platforms, I'm done with VRBO. read more

VRBO/Homestay is the absolute worst home/vacation rental site that I have ever used. After deciding to try a different platform for my stay in Montreal and thinking I had found a nice place to reside in for a week, we had a horrible case of false advertisement (flickering lights, broken outlets, holes in the walls, dirty kitchen floors, soap pump didn't even work, etc). It was so bad, we didn't even spend more than 24 hours there! We immediately booked a home through AirBnB and contacted VRBO while we were still in the crap room. They would not give me a refund on the remaining nights or even a percentage of a refund. Of course I went through all the necessary steps and was very cooperative throughout the entire process. I tried to messaging the host first, who did not even try to understand or observe my evidence. He told me I was exaggerating and that the issues were minor.. If my fiance is trying to study and the lights are flickering and the outlet is not working to charge his laptop, that is is NOT a minor problem, that is a MAJOR INCONVENIENCE. When I called VRBO immediately after not being able to reach the host over the phone to come to a resolution, the woman on the phone sounded very rude, dismissive, and condescending. She told me I had to work it out with the homeowner.. When I told her that I already tried that, she seemed to get even more annoyed and asked me to send her whatever information I had along with proof. I did that. I sent photos and video of everything wrong with the room and they did NOTHING. They didn't even respond to me. I called them again and they informed me that they had denied my claim. This company is money hungry and does not care about it's customers. That is the first and last time I will be using their "service". AirBnB is the only way to go and I'm very upset that I decided to try something new when AirBnB had never failed me before. I have never had any issues with false advertisement or rude hosts with them. read more

See all

beware! we were scammed out of 6k plus and missed our family vacation. We paid for our rental and were then told 5 months later, several weeks before the reservation, that we never paid. customer service at VRBO was useless. VRBO wo won't take responsibility for being hacked. we had our receipt for payment. we'll never use VRBO again. read more

I would never use Verbo again. I'm renting a place currently in New Hampshire for a week. I was told by the environmental protection agency that the water is not safe and my wife cannot swim in it. She has health conditions. I requested a refund a month and a half out, when we found out the situation they asked for proof we sent it in and they still haven't responded. The host refuses to talk to us. My wife's doctor said if she goes in the water she's risking her life. Do not use Verbo they do not care about you. All they care about is renting the next property out , do not use New Hampshire at all. The water is really bad there in the lakes check it out with the environmental protection agency. They recommend you not swim or touch the water. read more

We booked an apartment via VRBO to escape the rain in Holland. All was confirmed and paid for. After a 10hr drive with our 2-year-old daughter, no one was there to pick us up or guide us to the apartment. After half an hour trying to find a phone number of VRBO, we decided to ring the doorbell of the rented apartment. The owner responded and told us he had cancelled the reservation. There we were, tired of the trip with no place to sleep with a 2-year-old completely exhausted and in need of a bed. Luckily, we quickly found a hotel nearby, which was a miracle since the whole area seemed fully booked. There was one room left. An expensive one, but with an exhausted toddler, we didn't mind. She had to sleep. After another hour of searching, I finally found a phone number to contact VRBO. I explained the situation to a support employee and she confirmed that all was paid but not cancelled and something went wrong. The protocol that VRBO uses in this situation is extremely unprofessional. Every self-respecting travel agent would be devastated and do everything to help out the client. VRBO simply told us to look for a new apartment and the extra expenses for the hotel would NOT be covered. It's unbelievable how this company is connected to HomeAway. It seems to be a moneymaking company with no need for the well-being of their clients. We had to wait 3 days to get a refund. The hotel we were staying in helped us out by making some calls around to find another place to stay in the coming week. They were angels compared to the people in the VRBO company. They also reached out to the director of the local Tourist Office to make sure to keep an eye out on this VRBO company and bookings, because it legally could end up as a fraud. 2 weeks later, I sent a mail to VRBO to discuss all the extra time and money spent. I reminded them twice on the mail. They never replied. It's a fraudulent company. Don't use this company ever. read more

We went to London and rented a flat for 3 days. When we arrived we learned someone had put our rental on VRBO, but it was a fake location. We actually met the owner of the flat who lived full time in her apartment. It was a scam! VRBO refunded our money. While homeless in London, with high tourism, Pride and Wimbledon beginning, hotel rooms were limited. I called 4 times to VRBO for help 4 times I was hung up on. When I asked about being reimbursed for the added expense of the hotel room, I was told since we didn't make the reservation through VRBO, they weren't obligated to make up the difference. We paid 3xs more because they didn't do their job and vet the property before adding it to their web site. It's risky renting through VRBO, and their customer service and policies are not supportive of the renter. read more

Nothing but disappointing. Avoid! Substandard and dangerous properties that are not as advertised. Over priced at half the costs.

As an Owner, STAY AWAY! Vrbo is the absolute worse when I comes to listing your property. They are a huge SCAM! They seriously don't care about your property, let alone the guest, they just want your money. We have yet to be paid for a reservation, we're on two months now and every-time I have called, it's someone different. They have BS answers - I asked for proof that the funds were sent and she literally hung up on me. FISHY!? Yup! Use Airbnb - they are reliable for guest and hosts. read more

Booked a home, and they took payment. Then last minute, they canceled our reservation. VRBO would not help in any way and said they do not offer any form of compensation ever. The contract you sign with VRBO is one-sided in favor of the rental owner with nothing for you if they screw you over. Do not trust VRBO read more

A small amount of the roaches that I saw during my stay in Maui.... when calling the landlord and telling her that we've seen about 5 roaches and 2 the size of my thumb the landlady only said that she never had a roach complaint and she could Give us a can of raid.. funny thing is that the can of raid was almost empty.. and when calling VRBO they told us that it was a minor issue and they couldn't help because we couldn't prove that it was a infestation because we didn't have pictures of a grouping of roaches... ABSOLUTELY UNACCEPTABLE.. I wasn't pulling out my camera to take pics everytime I saw a roach because I was busy trying to kill them... now we have to find another place and VRBO helped with nothing. I would never use them again and I will tell everyone I know to stay far away.. read more

See all

Vrbo is awful do not use them. They do not care about their guests at all. My friends and I booked an apartment rental through Vrbo for our trip to Erie in August. I never received anything from the host including the check-in information. What's more the hosts voicemail was full. I called Vrbo on multiple occasions letting them know I couldn't reach the host. Each time I got a new person and was assigned a new case number. Vrbo just kept telling me to keep trying to get ahold of the host and that they couldn't issue me a refund or find me another place to stay until 4:00 p.m. the day of check in. Also every time I asked to speak to a manager or supervisor I was told they were on another call and would get back to me that day (they never did). My friends and I drove 6 hours to Erie and could not reach the host or get into the apartment. I called Vrbo and was advised they could get me a hotel for one night, I would have to find other accommodations for the rest of our trip. I told them to forget it and just give me my money back. Which they ultimately did. I felt during this entire ordeal that Vrbo did not care that I was getting screwed over. All of the people I spoke to in customer service were not helpful at all, did not listen to me and just kept repeating the same thing. This host in Erie (Tom Bonyai) has now done this same thing to 2 different people and has two horrible reviews yet Vrbo let's him stay on their site. I will NEVER use Vrbo again read more

This pertains to VRBO and not a property. I first used VRBO 20+- years ago and all was good until 2020. The property I reserved in May 2020 didn't go near as smoothly as the past. Now it is worse. They have modeled themselves after Airbnb which in my opinion sucks. They're excessive and intrusive paranoia that host and guest will get something over on them is obsessive and in my case unwarranted. I'll search for direct host communication properties henceforth. read more

I would give less than one star if I could- VRBO does not advocate for their users- just takes your money and leaves you on your own with property management companies. We recently arrived at a home that was a true case of false advertising; rented what was supposed to be a "private pool home" vacation home for a family reunion and arrived to find a filthy, roach-infested property with an unusable pool, completely green with algae and bacteria, and NO refrigerator in the kitchen! We asked for VRBO's support to obtain a refund and remove the listing until management could resolve the issues- after receiving no response from property management (Benchmark Management in Seaside, FL)- and were left with zero assistance from VRBO. Shameful. read more

See all

I had to cancel my reservation and I did so in a timely matterThe service fee I paid to VRBO was 679.00 and after waiting over 2 weeks now found out I will not be getting that back. That is a lot of money to keep from someone especially hewn they did nothing to earn it I will not be using them ever again read more

I used to use VRBO all the time to connect with homeowners of great houses and pay VRBO several hundred dollars. It worked great. Now you go on and find a house and the fees vary wildly and are sometimes as much as the house, although you can't tell what the fees are when you are shopping. Also, half the houses are listed by horrible management companies like Vacasa, which means the fees are double. Also if you read the reviews of houses now, the reviews for more houses than you'd think are horrible--houses that aren't cleaned, etc it's no longer mainly a website for homeowners to find renters but just a bunch of corrupt companies ripping off renters. read more

Booked property through VRBO in Hampton, FL. Arrived at property at 5:15 on 5/5/23 but have not received the code to entry doors, sent text and called the property manager. Property manager responds to my inquiry at 8:49pm with the access code and letting me know that we can check-in at noon instead of 4pm as per contract. All communications are done in VRBO app, searched the web for customer service for VRBO and found (877) 228-3145. Called them multiple times but they are polite on the phone and take the same information with every call, but that is as far as you get with their customer service nothing. Upon arrival to the property all the garbage cans are full with lids on them, but garbage all over the property with dirty diapers, paper cups, paper plates etc. furniture on the deck should have been placed in the garbage many moons ago. Requested a full refund and got nothing. read more

Just returned from Spain, everything was great until our last rental in Benodorm, Spain. The property owner completely mislead with their VRBO property listing. The property listed: "Your private outdoor area includes a covered terrace and a balcony. There is a restaurant in the building and a bar and café right next door". (sounds lovely) The property owner displayed a photo of the third floor apartment on the VRBO site showing a table and chairs appearing to be on the balcony! However, there is NO BALCONY or covered terrace. The property owner appeared to list the benefits of being in close proximity to a restaurant and bar right next door. However the property owner neglected to inform you that the bar was open until 5 am. Requiring the sliding glass doors be kept closed from 10 in the morning until 5 the following morning in order to keep the music below ear damaging levels. Oh, one other minor item. With the sliding glass doors closed to keep the bar noise out at 4 in the morning, you needed to run the A/C almost 24 hours a day. Which the owners failed to explain cost 1 dollar an hour extra. After 9 years of renting from VRBO this was truly the vacation from Hell and VRBO refuses to force the property owner to prove their completely misleading property listing. I spent the past hour discussing these problems with VRBO Customer Service and escalating to a Supervisor. If I could give them a negative rating number, I would. Done with VRBO, Mansfield, Paso Robles, CA read more

I initially rented a VRBO vacation rental in Maui for 15 days. 2 months prior to the rental I had to cut my vacation time to 9 days. A VRBO employee told me that I could cancel for full refund but if I wanted a partial refund from VRBO, I would have to wait until I returned from the stay and then request the refund, but the owner would refund immediately (which they did, very gracious of them and perfect location, I highly recommend the rental!!). I then did as requested and requested the refund the day after my return. Here is the VRBO employee with my instruction. Dear Leroy, We appreciate you taking the time and effort to provide us with this information. I completely understand that you're concerned about the tax refund reminder for your reservation #HA-ZYDXR5. As mentioned earlier, in order to be able to process the stay tax refund reminder, the reservation must be post-stay. So, please contact us after completing your stay (03/29/2023) and I will be more than happy to process the refund for the tax due. Another option would be to cancel and rebook for the dates, so this will calculate the correct tax due and you can be refunded right now. If you have additional questions, please reply to this email. Regards, Bouhi Vrbo.com Support Team Vrbo help |~|00X0y000001xNChEAM|~| A month after I sent in my refund request, I contacted VRBO by phone. After sharing this email with the VRBO employee (5/4/2023) and her talking with her supervisor, they told me sorry for the letter, but VRBO does NOT do partial refunds at all. I feel VRBO has NO HONOR, I have never dealt with a company like this and I will never use them again. Side note, the return email got bounced back saying they no longer respond to this emaI'll. Leroy B. read more