The owner said "not fancy, but good place." I can tell you the view was fabulous, great sunrise / sunsets. Not being fancy would have been ok, however, this house is need of some serious upgrades! Fill up the hand soap bottles The american flag is in shreds outside sliding back door, shreds. Get a new one, show some respect! Furniture must be 20 yrs old, sunken in, hard to get up, and that's the sofa, loveseat and chair. We were afraid to use the fireplace. Big windows, great for viewing. However, the sun glares right in. Although, there were blinds available sitting in the bedroom closet, none up on windows! The plug outlet in master bdrm, is pulled halfway out of socket / wall. (Fire hazard - scary) Big hole in ceiling above bed main bedroom. It was a comfortable king mattress, however, get a running start so you can jump up to get in. I am 5'7.5" and truly mattress height goes up to my hip. Sheets come off because the pocket isn't deep enough to tuck all the way in. Main bath shower doesn't work. The lower floor shower works, unless you are taller than 5'8". And the door won't close all the way. The game room was fun, again the view fantastic. The game room chairs are raggedy though and the sofa was ripped at seat back. Again, doesn't have to be fancy, CLEAN though would be a good thing. read more

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Misleading Pricing and Eroded Trust I've used Vrbo in the past, but this recent experience was a deal-breaker. I attempted to book a condo for Thanksgiving--limited time with my spouse, and we needed to finalize quickly. The listed price was reasonable, but when I went to complete the transaction, the total jumped by $200. The only way to restore the original price was to open a credit account. This kind of pricing manipulation is misleading and unacceptable. It creates false urgency and erodes trust. If this is how Vrbo handles pricing transparency, it raises serious concerns about what else might go wrong--hidden fees, unreliable hosts, poor support? I didn't have time to pivot to another platform this time, but I won't be back. This deceit cost Verbo a customer for life. I'm sharing this to help others make informed decisions. Travelers deserve honesty, especially when planning time-sensitive trips with loved ones. read more

I really didn't plan on leaving a review, but I feel like I should share what happened. I booked through Vrbo and arrived on April 7, 2026. Right away, the place just didn't feel like what I expected. There were some cleanliness issues, accessibility concerns, and the elevator wasn't working, which made things harder than they should've been. Because of that, I decided to leave shortly after arriving and didn't stay at all. I returned the key and reached out to both the host and Vrbo right away to cancel and get a refund. What's been frustrating is that nothing really got resolved. The reservation wasn't canceled, and even though I was told a partial refund was issued, I haven't received anything. A full refund wasn't approved either. I also didn't hear back from Vrbo after following up. Overall, it just wasn't a good experience, and I wish things had been handled differently. read more

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My experience with VRBO was absolutely horrendous. I had to clean the bathroom myself. The backyard was overgrown and nasty. The furniture was dirty and cheap looking. There was no garbage bags, we had to use grocery bags. The unit was nothing like it was described when I reserved it. I also had to spend an hour on the phone with an AI assistant that could not find my reservation. I really would like a refund. This made my trip to St Louis horrible. Dr. Timothy Luther McNair read more

I'm sharing this because I'm still furious and I want other travelers to know what can really happen on VRBO. Last month I booked a condo in Hallandale, Florida through VRBO for a two week-long stay with my elderly mother and her aide (both in their late 80s). The listing specifically advertised "elevator access," "beach chairs and pool access for guests," (for which we paid an additional amenities fee per day to the Beachwalk resort) and "well-maintained amenities." None of that was true. The elevator was completely out of service for 12 hours-- something that is genuinely unsafe for people my mother's age. I immediately contacted the host and VRBO support to report the unsafe condition. No one fixed it. The elevator stayed broken and access a long hallway to another building to use their elevator was locked by security. That wasn't the only problem. The pool area was crowded and chairs held by guests for the entire day even when no one was using them. The "beach service" promised in the listing was for old chaises with dirty, moldy cushions full of sand, rarely availabe in a crowded in little area of the beach. The unit itself had broken tiles on the balcony, and furniture that looked like it hadn't been cleaned in months, and dirty kitchenware in the cabinets. After we checked out I left an honest, detailed 1-star review explaining exactly what happened. A month later the owner's agent "Stay Away" reached out and offered me compensation for the "terrible stay." I thought, okay, at least they're trying to make it right. I responded and we started discussing an amount. Then, without any further conversation, the same agent filed an extortion report against me with VRBO, claiming I was trying to "blackmail" them by leaving the review and asking for compensation. VRBO removed my review. I never initiated a conversation with them. I never said "pay me or else." I simply accepted their offer to discuss compensation after I had already posted the review in good faith. This is exactly why I will never trust another VRBO property again. The platform lets hosts and their agents weaponize the review system. They dangle compensation to get negative reviews taken down, then turn around and accuse the guest of extortion the moment it suits them. Meanwhile, travelers -- especially families with elderly members -- are left dealing with unsafe, misrepresented properties with zero real accountability. If you're thinking about booking through VRBO, read every recent review twice, screenshot everything, and assume the worst. Because the "trust" they market is completely broken. I learned that the hard way. read more

We are planning on visiting Hawaii. We booked a nice place that is available, VRBO confirmed the reservation 24 hours later with an email saying "your trip is all set." We booked flights, airport parking, etc... on Christmas day we get a message " your cancellation request was approved by the host". What we didn't request to cancel. It took several hours to find out that the area we booked does not allow short term rentals. Why did they allow a booking to even get that far? Great, now we are going crazy trying to find a place. Thanks VRBO, you lost any possibility of ever booking through you. Buyer beware. read more

The fees are so outrageous it's not worth it. Over 800 bucks in taxes and fee for 3 nights. no thanks. read more

Vrbo - over 800 in fees and taxes for 3 night. Insane. - Vacation Rentals Near Me - Wareham, Massachusetts

Don't book through VRBO! Two days and countless hours trying to accept and pay. Their platform sucks. If you call you get someone in a language you don't understand. It's just not worth your sanity!!! read more

NEVER, NEVER USE VRBO My extended family booked a vacation to the Oregon coast in Jan. 2025. VRBO has had our money since then. Last weekend as we drove to the coast, six hours into an eight-hour drive, we get an email saying that the property was no longer available and they had NOTHING else to offer us. What? An email, two hours before check in, what if we didn't have the ability to check email while traveling? We spent HOURS on the phone trying to find other options, they couldn't have been less helpful. They had no contingency for us, a party of nine, with children and a dog. We were out big money and basically stranded. They held onto our money for 8 months, and had nothing in any way to help us, provide additional support or options. There should be fines, and legal penalties for this type of incompetence. read more

DO NOT BOOK THROUGH VRBO. I REPEAT, DO NOT BOOK THROUGH VRBO. The host misrepresented the property. The entire building reeked of smoke, and there were drug users and homeless people IN the hallways of my rented apartment. The host was largely unresponsive, and was of no help. Neither was Vrbo customer support. In fact, it is the WORST I have ever seen in my life. They put you on hold for what seems to be FOREVER, keep transferring you to other departments, the line will often drop, and they do not have a good record keeping system, so you have explain yourself OVER AND OVER AGAIN. They do not appear to be based in the US/Canada and all sound robotic as if they are reading from a script. They stated that a refund was at the discretion of the host, and they couldn't do ANYTHING to make things right. Essentially no protection for the guest WHATSOEVER. Anyone can simply make a listing, post devious pictures and misrepresent the fact, and we're basically at their mercy. You can send pictures, videos and testimony to no avail. I've now lost over $600 to this misadventure. NEVER AGAIN. If you must, please, ONLY use Airbnb. read more

Vrbo - Entrance to the listing I booked. - Vacation Rentals Near Me - Wareham, Massachusetts

If i could give zero stars I would. We rented a cabin in April in SC for my uncles Funeral....and the host required a $1500 deposit due to having fire pits and a log frame exterior. Even though the host approve the return of our deposit it's is now 4 month later we STILL do not have our $1500 deposit back from VRBO. I have records saying it should be refunded. I also got on the phone with VRBO Customer SERVICE at least 4 seroate times. We just reported them to BBB and also to American Express and there team is going after this company to get out money back.... Kholoud from VRBO was the manager I talked to who said she would call back and also give updates and never did. FIRE HER. AND FIRE THE Customer Service rep group. THEY ARE DOING A TERRIBLE JOB ....AND THIS IS THEFT! I may sew them as I got married this past month and have a lot of bills to by. I WILL NEVER RENT FROM VRBO AGAIN. read more

Do not use this site! They do not care about the owners. They only care about money. If you cancel a reservation for issues that come up im the rental and need to be fixed or for what ever reason, they want you to pay over $100 for the cancellation. If the guest cancels, they owe you nothing!!! When a guest does damage due to partying or stupidity, vrbo will not cover the damages. They will not reimburse you for the money you had to pay out of pocket for damages even though the booking includes rental insurance. This company is a joke! read more

Disappointed with Host and Vrbo's Damage Deposit Process After our stay, I received a form to rate the host. While the host was generally fine, they were overly intrusive--reaching out to me every single day of our 4-day stay, which felt excessive. When booking, I purchased a non-refundable property protection plan for $59, which covered up to $1,500 in accidental damages--a precaution I took because we have a large family and understand that accidents can happen. In addition, the host required a $700 refundable damage deposit, which I also paid. However, a day after checkout, I was notified that only $350 of my deposit would be refunded. The host claimed our dog had urinated on the couch, and that some kitchen towels and a comforter were stained. No proof of these claims was provided, and Vrbo's platform does not allow hosts to share photos with guests, making it impossible to verify the alleged damage. I contacted Vrbo to ask why the damage protection plan wasn't used first. They informed me that hosts can choose whether to use the protection plan or deduct from the guest's deposit. This policy offers no real protection for guests, and opens the door to potential misuse. It's frustrating to pay for a protection plan only to have the host ignore it and take money directly from my deposit. Vrbo reached out to the host, who then spoke to me in a condescending and smug manner. This experience has left me extremely disappointed, and I will not be using Vrbo again. I also plan to share this experience widely to help others avoid similar issues. read more

I booked the coastal house that I had been staying at for years. I love the house but the service I got from Vacasa/Vrbo was the worse! First night, there was no heater in the second bedroom and they did nothing about it. The second night all the power went out and we had to go to Yachats a\nd get another place to stay. I asked for a refund and only got 1/3 of what I paid when I should have received HALF. read more

Lakeside Wooded Retreat. Wadleigh Point Road, Kingston, NH Was here with my sisters for our summer getaway. It was great. We were in a one-room ground floor suite that was about 15 hillside steps above the lake (Great Pond AKA Kingston Lake), although not huge, it fit us nicely with a queen sized bed, pull out queen couch & a comfy twin sized rollaway bed. Nancy, one of the homeowners (they live in the upper two floors of this beautiful lakeside home), was accessible by cell phone if there was an issue (she texted us good info about places to dine/snack/hike/etc.) & she had left us a welcome note along with a bottle of wine & her husband took us for a wonderful electric boat "cruise" at sunset. Nice touch. Full kitchen & bathroom, dining area, under-cover patio with chairs & table (great place for reading, along with the bench on the dock) a dock on which we lay to gaze at the stars late one night, direct access to the lake on which we kayaked a few times, firepit, Adirondack chairs on the edge of the lake, water toys & canoe on which to float to & around the nearby island. It all made for a really good sisters' getaway. read more

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Terrible experience. We had major issues with our booking, including safety hazards, and VRBO doesn`t even bother to reply my Emails. - We were double charged - There were surveillance cameras undisclosed on a property - Floor to ceiling massive mirror almost fell on our 2 yr old son - Our security deposit is still not refunded, although host claims it was refunded We sent over 10 Emails and they claim it`s with "specialized team", yet haven`t received single reply for over 2 weeks read more

Terrible customer service - I booked a VRBO in Kennilworth,UK for March 2025- VRBO doubled booked the property -so I cancelled my reservation because they could not honor both bookings. This cancellation (due to their mistake) was done one month proior to the booking date. VRBO did not give me a full refund- still owes me $155.00 and after numerous attempts to get my refund, VRBO has done nothing. I keep getting emails that it is being sent to the account department with no resolve. VRBO if you care to do the right thing my case number is: Case Number: 138157623 Very dissatisfied with VRBO :( read more

First time I have ever booked through them and I will never book through them again! They couldn't find my reservation. It took Vrbo four hours for the representative to find any of our information. Wasted half of our day! Didn't even offer any sort of a discount we will never use them again and I will pass the word. Does anybody know how to let the corporation know? I asked customer service and he said there's no way to go up the ladder. read more

Booked a place in Vienna for 4 people, they took over €1000 from us and the place was never available. we talked to the "host" and they said they never even had their place listed on vrbo. when we called vrbo they said the money goes through a second party and they have no way in refunding us. currently working on a lawsuit because this site is clearly working with fraudulent hosts. don't ever use vrbo, use Airbnb or go through a hotel. read more

Stay away from VRBO and this property!!! Property: 4207664I reserved this property for a certain date described as "Cozy 1-bedroom condo with AC and WiFi in SMDC Marilao Nearby SM Mall & PH Arena". Stay away from these low lives!They have an active listing in Expedia/VRBO. I reserved their condo and Expedia/VRBO confirmed the reservation. Shortly thereafter the property owner called me and told the unit was already rented on that day. They asked me to cancel my reservation so I can get my money back. But I also purchased travel insurance. I ended up spending over 3 hours trying to get a refund mostly for the $16 travel insurance! I had to file a claim to the insurance company, who just ignored it because I'm asking for refund of the premium and not the cost of the reservation. And it was very difficult to file a claim for a minuscule $16, I had to submit documents and the website did not work very well in mobile devices. I had to spend another 3 hours taking to Expedia and VRBO who just passed the buck to the insurance company once again. Expedia and VRBO sold me travel insurance on a nonexistent property! It's not insurable because there is nothing to insure! Also the nerve of this property owner - they even blamed me for the mistake saying I should have contacted them first before I reserved with Expedia. Then when I called them back, they pretended the phone number was not the property's phone number. What a bunch of scoundrels! Don't book this property or use Expedia/VRBO as you'll find yourself working very hard to get your money back. It took me forever to find thr contact information for customer service on Expedia/VRBO's website. You'll be led to their dumb AI chat room. They hide this very very well so they don't get bothered by you! read more

Vrbo - Vacation Rentals Near Me - Wareham, Massachusetts

I booked a stay in Vancouver for my child to attend a conference. Once they returned and I saw photos of the apartment, it was obvious it was the same as pictured. I reached out to the host who then ghosted me. I complained to VRBO, sent pictures, followed up repeatedly and was only told they were trying to work it out with the host (who was suspended and the listing taken down). After a month of calls and emails, I was then told that since we did not complain why still there and leave the property (there was no time or availability) that VRBO would do nothing to help us except try to contact an unresponsive, suspended host! Even though I pointed out that nowhere in the listing or booking does it state that you MUST contact VRBO while you are still on the premises or else you have no recourse. I will never use them again. read more

I tried booking twice and each time had issues that Vrbo was super slow to help with. It did not involve a host. It was an issue with Vrbo itself. read more

Do not use VRBO. Customer service is awful. You must cancel 60 days in advance to get a refund and even with a valid reason they will keep your money and not even allow for a date change. The host was very rude said she didn't care if we gave a bad review and the customer service folks basically said the same thing. Never has Airb&b had poor customer service in our dealings or failed to give a refund by the date listed. VRBO couldn't even send me a copy of the policy showing the 60 day cancelation requirement. All they did was type a one liner in an email. read more

You can't change email address or phone number without losing reservation info in your account. I just wanted to change my email address. There is a place in your account to do that but I kept getting error messages. When I finally got support which was difficult, I was told they could change it for me but my reservation would no longer show in my account! Well how am I supposed to manage it then!? No good answer for that. Pretty stupid IMHO. Guess they don't mind losing $20k worth of reservations I was going to make for later this year and next year. I'll be checking out other services. read more

We made a VRBO reservation a year ago, a day before our checkin, we found out the VRBO was a fraud, called VRBO, they refunded us our money and they canceled the reservation. We were stranded on Maui in peak season with no rental. VRBO provided us 5 places, all had no rooms available. After 7 hrs of looking, we found a tiny studio, that cost $423. more than the VRBO rental. I asked VRBO to reimburse the additional money, they refused because they said I canceled the reservation. That is totally wrong. Think twice about using VRBO, horrible company, horrible customer service. I would never use VRBO again, it was a nightmare trying to find a place to sleep. read more

Rented a property in Bernice OK that was owned by some professional bass fisherman, that wound up being a place that should be condemned. Rotten floors/subfloors, a hole in the bathroom floor "fixed" with a piece of plywood, active mold growing inside the house, water-damaged walls and ceilings you could easily push through if you touched it wrong, and a massive amount of wasp nests and spiders on the front porch so bad we had to use the rear entrance of the house. Couldn't find an alternate place to stay because it was July 4th weekend. Contacted Evolve Management (host) and they said all they could refund of our almost $1800 charge was a paltry $200. Said I had to contact VRBO for any more. Took several hours of digging and research to find an actual person to communicate with about the issue. Long story short, they asked if we had any evidence of the condition of the property to send them for an investigation. We did. We had multiple pictures and videos of the deplorable, dangerous conditions of this place, which we sent to the email they gave me. They said they would investigate and have a discussion with the host about a larger refund and get back to me. Now it's a month later, and I called to find out the status of said "investigation" and my refund. This person on chat was less than pleasant and kept telling me I had to talk to Evolve. Told them I'd already been down that road and that VRBO had an email with videos and pictures I'd sent at THEIR REQUEST, along with the promise of a bigger refund. He kept giving me the run-around and talking in circles back to the beginning steps of asking for a refund. I kept poking holes in his excuses, so he finally said to talk to the host and hung up on me. Dear VRBO: If you are allowing people to post their rentals on your site, you are vouching for their validity. By allowing them to use your site, you are telling the people using your site to find a place to rent that YOU can be trusted and the HOST and the PROPERTY can be trusted. You have just as much responsibility and skin in the game as the host; this passing the buck back and forth between the two of you to get people to get frustrated and stop trying is BAD BUSINESS and HORRIBLE ETHICS. I used to use phrases in situations like this like "You should be ashamed for the behavior of someone in your company treating a customer this way." But alas, in the last several years, I've come to understand that not only is it tolerated, it's probably company policy to look out for your greedy interest in the bottom line, rather than protecting the people who trust your site. read more

Can I leave negative stars? DO NOT TRUST VRBO they do not stand behind the customer/guest. They do not car if the host misrepresents the property, if there are safety issues including mold, if the Air conditioning is broken or if the host just completely lies to you about the property. I recently booked a house for myself and family and 4 other families for NYE. When we arrived at the house it was not at all like the photos the host posted. Mold in refrigerators, in bathrooms, NO cabinet doors on the kitchen cabinet leaving exposed wires and electrical and gas lines, windows missing blinds, water on floor of game room a media room with NO MEDIA! When the host was contacted they told me there was nothing they could do about it. When VRBO was contacted they asked for photos which i sent along with videos. WE left the property because it was unsafe for the multiple young children who were at the house. VRBO told me there was NOTHING they could do and they will NOT give me my money back. IT is absolutely atrocious how they treat the guest/customer. Go to AirBNB DO NOT USE VRBO they DOP NOT CARE ABOUT YOU! read more

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There is no real customer support. I cancelled a reservation in May. It is still pending in August. No help from VRBO and no response from Host. No more VRBO for me! read more

What did I pay vrbo $600 service fee for? Almost got my booking cancelled because vrbo forgot to make the payment to property management company, and then vrbo made it my headache and hassle to fix the problem. read more

Vrbo - Vacation Rentals Near Me - Wareham, Massachusetts

Stay away from VRBO! I have used then twice in the last few weeks. On a vacation trip to New Braunfels, TX the resort called when we were almost there after six hours of driving to tell us that VRBO had double booked out stay. The resort did help us and gave us another suite but we had reserved for six and it could only sleep four. The other two in our party had to get a hotel room and our stay at the resort was $500 more. They said call VRBO for a refund. Good luck with that. Screw it. Not worth any more effort. I guess I thought this experience was surely a rare occurrence but N-O-O-O-O-O. Had another reservation in New Hampshire for another trip and they did the same thing again! read more

Let the buyer beware... you'll get no support from Vrbo.com. We booked a property through them three months ago. Paid in full. Reservation was accepted. They even sent the key Sunday afternoon for an arrival three days later. We're set, right? Nope. Sunday night we get an email from the property owner saying they booked through another site. In other words, they got a better offer at the last minute and pulled the rug out from us!! They've sat on my money for three months. We had other options three months ago that we don't have today. We needed to book elsewhere and paid an extra $500 and needed to go to two different places in separate towns. And what was Vrbo's response to my plea for help? Nothing. Silence. So, I reached out again, still nothing. A third try? Yep. Nothing. By remaining silent, Vrbo.com allows these underhanded, shady, and probably illegal behaviors. They don't protect the traveler. They protect the renter. I'm suffering punitive damages, but will the property owner even be punished? I'll never know, since Vrbo doesn't care about customer support or show they care to help or even answer. If you want peace of mind, stay away from this site!!! read more

I booked 420 5th Avenue in Jacksonville Beach , Florida for July 3-6, 2025. I paid and received my confirmation. When I arrived at the property there were people already there. It took us 7 hours to drive to Jacksonville the day before July 4th. When the rental I paid for was now not available the rep at VRO said they would refund me my money and just find another rental. Well it is a holiday weekend and nothing is available. We had to turn around and go back home and as I sit in my house my money stilll has not been refunded. This is the worst vacation ever!!!! VRO and there property owner just say oh well we've processed your refund there is nothing else we an do. AWFULL!!!!!!! I'm out of money that it cost to travel, money I paid for damage insurance, not to mention I am not having the vacation I expected. This outcome benefits VRO and the property owner and does nothing for the person whose money and time have been wasted. I cried from Jacksonville all the way back home, and I am crying while writing this. AWFULL!!!!!!!! When I went to my reservation to leave a review I could not because it shows cancelled as if I cancelled the reservation. read more

Vrbo - Vacation Rentals Near Me - Wareham, Massachusetts

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VRBO rented us a house that had no certificate of occupancy and had not been granted a permit for short term rentals due to several failed inspections. There were code violations of all types, including electrical, that put my family at risk during our stay. We did not fully grasp the severity of the situation until we began investigating during and after our stay and the magnitude of the problems with the house and property came into sharp focus. Upon our arrival we found what had appeared to be a beautifully maintained, clean and safe home when viewed in pictures online, to be precisely the opposite. We became disappointed and disillusioned with a company that had previously performed well when we rented homes from them. The property management company (Avantstay) that VRBO placed the stay with, was equally fraudulent in their practices. They tried to cancel our stay 5 days before it was about to begin due to a "septic system" problem. They instructed us to cancel our reservation with VRBO (which we now know is in violaton of VRBO's rules) , so of course we lost our booking fee of $1125 and more importantly we lost VRBO as a potential ally once we discovered how inadequate the house was. Since "we" had cancelled the reservation, we were no longer VRBO's concern and we were left to deal with Avantstay who did nothing for us except give us the run-around. VRBO should refund our booking fee and apologize to us for renting us a house that was unsafe and illegally rented read more

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I used VRBO for years. some bumps but mostly fine but we just had the most horrific attempt at a vacation. we booked a vrbo for our family vacation and we arrived across the country and the hotel had no record of it. we then spent the next 3 days on/off vrbo service calls where those on the phone would were trained to offer sympathy but no help at all. our family had nowhere and has nowhere to go (putting us at risk far from home where no reservations are available near us). stay away from VRBO - worst service company ever. and i have never written a review like this before. shawn read more

We stayed at a vacation rental on VRBO that was described as having a private hot tub. When we arrived there were already people in the hot tub because it was actually shared with the adjacent unit. The owner of the adjacent unit locked us out of the hot tub by changing the combination on the lock. So we were unable to use the hot tub for my birthday/Memorial Day weekend. The only reason we stayed here was because we thought it had a private hot tub. We probably would have been ok with a shared hot tub, had we actually been able to use it. The owner of our unit said "sorry - Murphy's law I guess" and offered us $75, which does not come close to making it right. We rented this place to have a private hot tub and would have gladly paid more to stay somewhere else that actually had one. We would like half of our stay refunded because we wasted our vacation on a place that had an intentionally inaccurate description. We were unable to use the amenity that we specifically rented the property for. The owner is refusing to issue a refund, insisting that the lockout was an "accident" and VRBO is refusing to do anything to resolve this matter. VRBO has been zero help. read more

Vrbo - Vacation Rentals Near Me - Wareham, Massachusetts

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I don't have any issue with the VRBO rental unit or the customer support however, when I placed a review, the question at the end was troubling and in my opinion racist. I was asked which groups my review might be helpful to. I see no reason to throw that in and was insulted "my group" wasn't included. Why are only some groups considered in this review and not others? There was no option for comments or to add additional groups. Quit categorizing people! How about a category for, kind considerate people regardless of race, age, origin or sexual preferences?? read more

Vrbo - Vacation Rentals Near Me - Wareham, Massachusetts

I tried to book a place and the owner strung me along for a month claiming techniCal difficulties. Then he tells me it's not available. What a read more

Cape Cod Delight! Gidget's Getaway. 31 Shore drive, South Yarmouth, MA We spent a week with friends in this delightful, cozy little house ( sleeps 6) on the beach in Cape Cod. It was in the off season, so we weren't expecting to swim, but the view of the ocean is magnificent. It was warm enough to walk on the beach and enjoy the warmth of the house later..Every amenity you could think of, including a few games to play, large TV in living room and other TVs in each bedroom, two bathrooms with fluffy towels and so much more. This is a real vacationer's delight. Looking forward to going back again. Living room view: read more

Vrbo - View from living room - Vacation Rentals Near Me - Wareham, Massachusetts

Seen that VRBO and hosts are basically scammy business partners neither will take responsibility if something goes wrong with your booking. They need to have higher standards with their hosts and back up the renters when something goes wrong. Instead, VRBO takes the hosts side and just takes money from people! Horrible just horrible! read more

This was my first experience with Vrbo and it will be my last. I will go straight back to AirBnB. Never have I had such a horrible experience renting a place through one of these sites. Expedia appears to own this thing and they should frankly be ashamed. We rented a house a month in advance. When we arrived, we still had no welcome email or anything about how to get into the house. I looked up the number for the property and got someone who looked up the code for us to unlock the house. When we got in, everything was pretty nice, but the biggest draw for us was the private pool and hot tub out back. The pool was very dirty and the hot tub did not even come on. I message the property manager and they said I did not pay for the pool heating. What? I ask why I would have to pay for the pool to be heated when it was listed very clearly as an amenity. Their answer was "It doesn't say that you don't have to pay, it simply shows that it is available. So the battle begins. I go to Vrbo customer service with confidence they will make this right. They show such empathy and compassion and are so sorry you are having to deal with this on your vacation. After 3 hours of back and forth on the phone they eventually tell me this is a minor issue and they can't make the property manager do anything. The only way their satisfaction guarantee kicks is for what they call a material misrepresentation like four bedrooms when it says five. So, an ad that says you will have a heated pool and hot tub and then you get a huge surprise after the fact that you have to pay an additional $25/day five day minimum plus taxes ($141.89) and a dirty pool is just minor. They have no issue with companies that post misleading ads like this because they make a lot more money from the property management companies than they do from us. The company I rented from has hundreds of properties listed on Vrbo so Vrbo is NOT on your side. But hey, good news. Vrbo said they would send an email to the property manager suggesting they may want to change their verbiage on the ad. Don't we all feel better now!? read more

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